TS wont connect after re-installation

[MRT555]

I had TS on my RAID set and one of my RAID drives crashed. I removed TS through add/remove progs and re-installed it on my C: drive. All of my settings were still in TS when I started it up after the reinstall, but I cannot connect to any servers. If I goto the Web server list tab and hit update list, it says there was an error getting the list. So I un-installed TS again, and manually went through my registry to remove anything that appeared to be from TS. Re-installed, all my setting were there again and I still cannot connect. Un-installed TS a 3rd time, went through registry again, ran a registry clearner, re-installed TS, all my settings were there yet again, and still cannot connect. :mad:

If anyone has any ideas on how I can get TS to work again it would be much appreciated.

Mike

[Brain]

Delete or move the file teamspeak.conf in %appdata%\teamspeak2 to blank your custom settings and revert to defaults.

[MRT555]

Cool Thanks. That got rid of my previous settings. I still cannot connect though. It says "error getting list" when I goto the Web Server List tab and hit update list. If I manually try to connect to a known TS server it says "No Reply from server. Maybe the server is offline, or teamspeak is not running on it." I checked the client.log and this is what was in it:

---------------------------------------------------------------
-------------- log started at 12-10-05 13:13 -------------
---------------------------------------------------------------
12-10-05 13:17:06,1292,WARNING,All,procedure TDICallBack.execute,"The operation had no effect." or "The device buffer overflowed and some input was lost." or "The device exists but is not currently attached." or "The change in device properties had no effect."
12-10-05 13:17:29,2260,ERROR,ProcedureInfo,Client Open,Exception: Timeout on recv LoginStep2 wait
12-10-05 13:17:48,2260,ERROR,ProcedureInfo,Client Open,Exception: Timeout on recv LoginStep2 wait
12-10-05 13:17:58,2260,ERROR,ProcedureInfo,Client Open,Exception: Timeout on recv LoginStep2 wait


Any idea's why this is happening? I have my firewall turned off also.

Thanks,

Mike

[Brain]

Yes, this looks like the answer from the server doesn't arrive because it got lost on the way or there is a server running, but just not a Teamspeak server or the answer doesn't arrive in time because it was overly delayed.

You might want to try to run your Teamspeak client in debug mode. This relaxes the timeout constraints a little. To do so you need to edit your Teamspeak shortcut and add a -d into the target line.

[MRT555]

I know the server is up because my friend is on it right now. I just read the FAQ and ran it in debug mode via "Settings/options/other/debug" and tried to connect to the server. still no dice, swiched back to normal and still doesn't connect. I am also not running on a wireless lan, the FAQ said that can couse probs also.

[Brain]

Let's try a traceroute to the server. Do you know how to do that?

[MRT555]

no I don't. Hows it work? I can ping the server through a command promt though.

couldn't find traceroute in FAQ search either


EDIT: After brief google search I tried 2 diff traceroute places. I think I did it right. It asked for the server I wanted to trace and bam I got this:

Traceroute #1:

traceroute to www.tawts2.com (67.18.168.106) from malasada.lava.net (64.65.64.17), 40 hops max, 40 byte packets
1 iiwi-fe-0-0-0.lava.net (64.65.64.30) 0.441 ms 0.448 ms 0.428 ms
2 Serial2-10.GW1.HNL2.ALTER.NET (157.130.203.185) 0.405 ms 0.316 ms 0.306 ms
3 165.at-6-0-0.XR2.HNL2.ALTER.NET (152.63.51.2) 1.318 ms 0.929 ms 0.765 ms
4 183.at-2-0-0.XR2.SAC1.ALTER.NET (152.63.50.210) 53.272 ms 53.004 ms 53.490 ms
5 0.so-0-0-0.XL2.SAC1.ALTER.NET (152.63.54.1) 52.355 ms 52.728 ms 52.482 ms
6 0.so-7-0-0.XL2.DFW13.ALTER.NET (152.63.103.222) 97.817 ms 96.475 ms 98.531 ms
7 POS7-0.GW1.DFW13.ALTER.NET (152.63.103.89) 97.294 ms 97.915 ms 97.753 ms
8 theplanet-gw.customer.alter.net (157.130.143.226) 97.598 ms 97.444 ms 97.893 ms
9 dist-vlan-42.dsr2-2.dllstx4.theplanet.com (70.85.127.91) 97.050 ms 97.526 ms 97.194 ms
10 gig1-0-2.sm-car6-4.dllstx4.theplanet.com (67.19.255.142) 97.962 ms 99.846 ms 98.431 ms
11 106.67-18-168.reverse.theplanet.com (67.18.168.106) 98.044 ms 97.971 ms 98.369 ms

Traceroute #2:

traceroute to WWW.TAWTS2.COM (67.18.168.106), 30 hops max, 40 byte packets
1 manny.Firewall.Opus1.COM (192.245.12.95) 4.882 ms
2 Opus-GW (207.182.35.49) 8.788 ms
3 Opus-Login-T3 (204.17.35.105) 10.741 ms
4 so2-2-2.jr1.phx1.llnw.net (69.28.139.245) 26.365 ms
5 agg1-6-1.ar1.phx1.llnw.net (69.28.172.230) 21.483 ms
6 so1-15-2.ar1.sjc.llnw.net (69.28.172.249) 39.060 ms
7 agg1-31.fr1.sjc.llnw.net (69.28.148.217) 40.036 ms
8 ge-4-1-0.mpr1.sjc7.us.mfnx.net (206.223.116.86) 36.131 ms
9 so-5-0-0.mpr4.sjc2.us.above.net (64.125.30.178) 38.084 ms
10 so-3-2-0.cr1.dfw2.us.above.net (64.125.29.54) 74.214 ms
11 64.124.79.77.theplanet.com (64.124.79.77) 74.214 ms
12 vl32.dsr01.dllstx3.theplanet.com (70.85.127.61) 75.191 ms
13 dist-vlan41.dsr2-1.dllstx4.theplanet.com (70.85.127.83) 75.191 ms
14 gig1-0-2.sm-car6-4.dllstx4.theplanet.com (67.19.255.142) 76.167 ms
15 106.67-18-168.reverse.theplanet.com (67.18.168.106) 76.167 ms

[Brain]

It's tracert 123.123.123.123 where 123.123.123.123 is the IP address or the domain of the Teamspeak server.

What's the result of pinging the server? Latency low and stable?

[MRT555]

ping is 49-52ms TTL 115

Tracert says over a maximum of 30 hops. 1 Tx error: code 65


EDIT: Microsoft knowledgebase article says error code 65 could be caused by zonealarm being incorrectly setup. ZA was on my raid drives when they crashed so maybe it screwed something up. Gonna see if I can download it again and play with it. Maybe thats the prob

[MRT555]

BINGO!!! Zonealarm had screwed something up when my other drive crashed, even though it wasnt runing. So I re-installed ZA and now TS works fine. Thanks much for all your help Brain.