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25-01-2006, 23:49 #1-= TeamSpeak USA, Inc. =-
- Join Date
- May 2004
A Note to German NPO Communities / Hinweis für deutsche NPO Communities
Dear German TeamSpeak NPO (Non-Profit Organization) Communities:
In case you are unaware of who I am, my name is Florence, Director of Sales for TeamSpeak and I'm responsible for the sales, marketing, licensing, and anti-piracy divisions of the TeamSpeak product. This message will soon be translated from English to German by one of our fellow TeamSpeak developers for your convenience.
The purpose of this message is to inform you of the events which have lead to the permanent banning of TeamSpeak servers associated with an organization known as “Real United User Network” – otherwise known as RUUN. Due to recent events, we have felt it is necessary to inform the German TeamSpeak communities of how this incident transpired so that you have had a chance to hear “both sides of the story” and can come to your own logical conclusion.
Before I continue, let me assure you that our highest interest is in addressing the needs and concerns of TeamSpeak customers and communities – commercial and non-profit alike. We are always interested in building a **positive** rapport with all TeamSpeak users and are constantly making efforts to improve our sales and marketing strategies for commercial and non-profit entities alike to meet those needs.
Moving forward, it came to my personal attention recently that RUUN was involved with co-mingling (mixing) commercial, paid services known as “RUUN Premium” with free TeamSpeak hosting services. The Sales Team proceeded to notify RUUN that we had discovered that they are co-mingling services which is strictly against our licensing policies. RUUN replied insisting that they continue to operate as an NPO, despite the fact that we had seen evidence on their website that “RUUN Premium” hosting was being advertised along with their free TeamSpeak servers.
As a result of inconsistent testimony from RUUN, we proceeded to ban 3 IP addresses that clearly belonged to RUUN’s organization. RUUN proceeded to call for two separate IRC meetings which I personally attended to try to further understand this issue. This meeting revealed that MMG-Media was leasing dedicated servers to RUUN to operate TeamSpeak servers, and that MMG-Media was reliant upon RUUN for their own co-branded, and co-mingled “RUUN Premium” services.
The next bit of information deserves close attention, as I was made aware by my Sales Team that MMG-Media had sent us an email stating that we had banned one of their commercial IPs by mistake…and MMG-Media was demanding that we remove their banned IP from our blacklist. This came as a surprise to us since **NONE** of MMG-Media’s licensed IPs were EVER banned. In fact, MMG-Media has maintained a good history as a commercial hoster with a single IP they claimed to own. However, the IRC meeting further confirmed RUUN’s co-mingling acts since, according to MMG-Media, paying customers were contacting them to complain that their servers had been banned. Clearly there were paying customers on some of RUUN’s supposed “free” servers – again further proof of co-mingling and illegal hosting. We have made several efforts to correct this matter with RUUN but unfortunately have yet to come to an agreeable conclusion.
In closing, I would like to add that we are very concerned about the negative feedback we have received from some of our honest, non-profit organizations – particularly those within Germany. We are therefore working on modifying our sales system to allow qualified NPOs to register with our system, thus allowing certain approved NPOs to exceed our 1000 slot limit which our current license imposes. Rest assured that we will continue to try to accommodate the needs of our commercial and non-profit TeamSpeak customers and communities alike, and will be introducing a new NPO program very soon.
Thank you for your time.
- The TeamSpeak Team
Last edited by Florence; 26-01-2006 at 18:17.
26-01-2006, 03:50 #2-= TeamSpeak Servant =-
- Join Date
- Oct 2003
Hier die deutsche Übersetzung des Posts:
Originally Posted by florence
Last edited by ScP; 26-01-2006 at 13:45.
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