ATHP Support Disaster

[Serverman]

Hello,

why athps@tritionica.com does not answer to athps?

Some hosters do have problems to get in touch with the support.

This ist a major problem for some companies.

PLEASE HELP!

[Darkspirit]

http://support.tritoncia.com

[Serverman]

I have three tickets open meanwhile and i dont want to spam the system :-)

First Opened 19.12.09 . Its very dissapointing to not be able to get an answer within 72 hours!

I hope you have the ressources to answer soon!!

Thanks!

[Hook88]

I hope you have the ressources to answer soon!!

I think that's the problem at the moment ... Just stay calm and wait a few more hours/days, I am sure you will get an answer.

[Serverman]

Yes yes i try to...

The bigger projects i am or was involved in have their lizenses allready only the one for my "baby" which has patient customers is missing now.

Hope all those who are still in mental nirvana after your release parties will be able soon to eat something and then do business as usual again.

Btw... cheers!

[Florence]

Greetings from Triton.

All of Triton's staff is indeed working extended hours to ensure these issues are addressed and that we get caught up with our current backlog of tickets. As Hook88 pointed out, please be patient and we will eventually address all of your questions and concerns.

Thank you.

- Florence