Connected-disconnected-connected-disconnected and so an the whole day long

[ThePlague]

Dear administrators,

first of all, sorry if this is the wrong place to post this.

The problem that is disturbing me is as followed:

I use TS3 myself for raiding with a guild in the game World of Warcraft. That is also the only way I use this tool. After a break of almost 7 months not playing WoW I updatet TS the day before yesterday to the current version, before the update it was on the stand of December 10 or something like that. Comming to the core of this post: Since yesterday I was invited into two different raids with different TS3 servers. After I connect I soon will be disconnected (about 30 seconds after connecting) just to be reconnected 5 seconds after. This procedure is onwarding endlessly. So please dear admins and forum members, if you know how to solve this trouble I would be very pleased about you to let me know.

I have already tried to uninstall the program and reinstall it. This didn't make the change. The problem is onwarding.
What I also may mention is: I'm connected to internet by USB stick. This hadn't really been a problem the last 2 years. Never such trouble occured. The connection is still the same.

Best wishes

[RicoH]

Does it still occur? Sounds like you had some internet trouble.
Please provide the logfile if the problem comes back again.

[ThePlague]

The problem still occurs. Disco-reconnect every few seconds. At the same time I cannot recognise any connection trouble, since I had no problems with my I-net connection by playing WoW (not any disconnects from the game). Sry for that stupid question, but where exactly can I find the logfiles you are asking me for? I'm using Windows Vista.

[RicoH]

Start TS3 (no need to connect) and click "Tools->Client Log". The actual Log is nearly empty but you'll see an entry starting with "Using configuration location: ...". Follow that path and there are additional directories but one of them contains the "logs".

[ThePlague]

At first, thanks for your support.

Cause I use the german version of TS3 the directory is a little bit different from what you told me: There is no configuration location, but I've found only the following and hope it is what you need.

12.07.2011 15:48:09 Info No TSDNS found at "server4voice.de"
12.07.2011 15:48:09 Info No TSDNS found at "cross.server4voice.de"
12.07.2011 15:49:07 Info No TSDNS found at "cross.server4voice.de"
12.07.2011 15:49:07 Info No TSDNS found at "server4voice.de"
12.07.2011 15:49:56 Info No TSDNS found at "cross.server4voice.de"
12.07.2011 15:49:57 Info No TSDNS found at "server4voice.de"
12.07.2011 15:50:45 Info No TSDNS found at "cross.server4voice.de"
12.07.2011 15:50:45 Info No TSDNS found at "server4voice.de"
12.07.2011 15:51:34 Info No TSDNS found at "server4voice.de"
12.07.2011 15:51:35 Info No TSDNS found at "cross.server4voice.de"

[ThePlague]

Sry the last one was not the complete logfile, so here it is:

12.07.2011 15:56:18 Info Logging started, clientlib version: 3.0.0-rc2 [Build: 14642]
12.07.2011 15:56:18 Direct Sound Debug setting timer resolution to 1ms
12.07.2011 15:56:18 Info Registering plugin command id: {2d8e6c11-c01b-4c4c-bb55-a351be095cb7} appscanner_plugin
12.07.2011 15:56:18 Query Info listening on 127.0.0.1:25639
12.07.2011 15:56:18 Info Registering plugin command id: {4c2f5ea2-88f3-4523-be43-bf6593eaec9f} clientquery_plugin
12.07.2011 15:56:18 GenericPlayback Info STOPWATCH1 closePlaybackDevice: 0 ms -1
12.07.2011 15:56:19 Input Info Input device name: Maus
12.07.2011 15:56:19 Input Info Input device name: Tastatur
12.07.2011 15:56:19 Input Info Input device name: 3-Achse 12-Taste Joystick mit Mehrwegeschalter
12.07.2011 15:56:19 ClientUI Info TeamSpeak 3 client version: 3.0.0-rc2 [Build: 14642]
12.07.2011 15:56:19 ClientUI Info Qt version: 4.7.2
12.07.2011 15:56:19 ClientUI Info Using configuration location: C:/Users/RENE/AppData/Roaming/TS3Client/ts3clientui_qt.conf
12.07.2011 15:56:19 ClientUI Info Last update check was: Di 12. Jul 01:00:56 2011
12.07.2011 15:57:29 GenericPlayback Info STOPWATCH1 closePlaybackDevice: 0 ms -1
12.07.2011 15:57:29 Windows Audio Session Debug WAS:penDevice-enter
12.07.2011 15:57:29 Windows Audio Session Debug WAS:penDevice-leave
12.07.2011 15:57:29 GenericPlayback Info STOPWATCH1 internalOpenDevice: 40 ms -1
12.07.2011 15:57:29 Windows Audio Session Debug WAS::startDevice-enter
12.07.2011 15:57:29 Windows Audio Session Debug WAS::startDevice-leave
12.07.2011 15:57:29 GenericPlayback Info STOPWATCH1 internalStartDevice: 0 ms -1
12.07.2011 15:57:29 GenericPlayback Info STOPWATCH1 openPlaybackDevice: 41 ms -1
12.07.2011 15:57:29 GenericPlayback Info STOPWATCH1 closeCaptureDevice: 0 ms -1
12.07.2011 15:57:29 Windows Audio Session Debug WAS:penDevice-enter
12.07.2011 15:57:29 Windows Audio Session Debug WAS:penDevice-leave
12.07.2011 15:57:29 GenericPlayback Info STOPWATCH1 internalOpenDevice: 67 ms -1
12.07.2011 15:57:29 PreProSpeex Info Speex version: speex-1.2beta3
12.07.2011 15:57:29 Windows Audio Session Debug WAS::startDevice-enter
12.07.2011 15:57:29 Windows Audio Session Debug WAS::startDevice-leave
12.07.2011 15:57:29 GenericPlayback Info STOPWATCH1 internalStartDevice: 0 ms -1
12.07.2011 15:57:29 GenericPlayback Info STOPWATCH1 openCaptureDevice: 69 ms -1
12.07.2011 15:57:30 Info No TSDNS found at "cross.server4voice.de"
12.07.2011 15:57:30 Info No TSDNS found at "server4voice.de"
12.07.2011 15:58:29 Info No TSDNS found at "cross.server4voice.de"
12.07.2011 15:58:29 Info No TSDNS found at "server4voice.de"

[RicoH]

Thanks but nothing so far we can use.
Wait until connect-disconnect happened a few times and then attach the whole logfile here.

12.07.2011 15:51:34 Info No TSDNS found at "server4voice.de"
12.07.2011 15:51:35 Info No TSDNS found at "cross.server4voice.de"

This is nothing, we have to worry about (at least not yet).

[ThePlague]

Pardon me for the question but why is there suddenly shown: First the administrators need to concede the posting? The last replies didn't need a permission?

So, sorry, but once again, I hope these are the facts you needed:

12.07.2011 16:05:41 Info Logging started, clientlib version: 3.0.0-rc2 [Build: 14642]
12.07.2011 16:05:41 Direct Sound Debug setting timer resolution to 1ms
12.07.2011 16:05:41 Info Registering plugin command id: {60233640-9e83-4d2f-b0db-c57eac09a52f} appscanner_plugin
12.07.2011 16:05:41 Query Info listening on 127.0.0.1:25639
12.07.2011 16:05:41 Info Registering plugin command id: {d864a354-b94b-44de-89be-83a015632cc8} clientquery_plugin
12.07.2011 16:05:41 GenericPlayback Info STOPWATCH1 closePlaybackDevice: 0 ms -1
12.07.2011 16:05:41 Input Info Input device name: Maus
12.07.2011 16:05:41 Input Info Input device name: Tastatur
12.07.2011 16:05:42 ClientUI Info TeamSpeak 3 client version: 3.0.0-rc2 [Build: 14642]
12.07.2011 16:05:42 ClientUI Info Qt version: 4.7.2
12.07.2011 16:05:42 ClientUI Info Using configuration location: C:/Users/RENE/AppData/Roaming/TS3Client/ts3clientui_qt.conf
12.07.2011 16:05:42 ClientUI Info Last update check was: Di 12. Jul 01:00:56 2011
12.07.2011 16:06:18 GenericPlayback Info STOPWATCH1 closePlaybackDevice: 0 ms -1
12.07.2011 16:06:18 Windows Audio Session Debug WAS:penDevice-enter
12.07.2011 16:06:18 Windows Audio Session Debug WAS:penDevice-leave
12.07.2011 16:06:18 GenericPlayback Info STOPWATCH1 internalOpenDevice: 42 ms -1
12.07.2011 16:06:18 Windows Audio Session Debug WAS::startDevice-enter
12.07.2011 16:06:18 Windows Audio Session Debug WAS::startDevice-leave
12.07.2011 16:06:18 GenericPlayback Info STOPWATCH1 internalStartDevice: 0 ms -1
12.07.2011 16:06:18 GenericPlayback Info STOPWATCH1 openPlaybackDevice: 43 ms -1
12.07.2011 16:06:18 GenericPlayback Info STOPWATCH1 closeCaptureDevice: 0 ms -1
12.07.2011 16:06:18 Windows Audio Session Debug WAS:penDevice-enter
12.07.2011 16:06:18 Windows Audio Session Debug WAS:penDevice-leave
12.07.2011 16:06:18 GenericPlayback Info STOPWATCH1 internalOpenDevice: 44 ms -1
12.07.2011 16:06:18 PreProSpeex Info Speex version: speex-1.2beta3
12.07.2011 16:06:18 Windows Audio Session Debug WAS::startDevice-enter
12.07.2011 16:06:18 Windows Audio Session Debug WAS::startDevice-leave
12.07.2011 16:06:18 GenericPlayback Info STOPWATCH1 internalStartDevice: 0 ms -1
12.07.2011 16:06:18 GenericPlayback Info STOPWATCH1 openCaptureDevice: 45 ms -1
12.07.2011 16:06:19 Info No TSDNS found at "cross.server4voice.de"
12.07.2011 16:06:19 Info No TSDNS found at "server4voice.de"
12.07.2011 16:07:07 Info No TSDNS found at "cross.server4voice.de"
12.07.2011 16:07:07 Info No TSDNS found at "server4voice.de"

The message "no TSDNS..." is shown about 12 times after connecting to TS3.

Thanks for your support.

[RicoH]

Pardon me for the question but why is there suddenly shown: First the administrators need to concede the posting? The last replies didn't need a permission?

Maybe I clicked somewhere wrong - don't bother! If its still there, feel free to open a new thread.

As I requested earlier we need the whole Logfile uploaded when it happened a few times. Please do not just paste some text you think is important. Even then it is not guaranteed that we can see what is going wrong but we have to start somewhere.

[florian_fr40]

Hello

This is just the anti-spam forum function.
Fixed.

[ThePlague]

13.07.2011 12:51:55 Info Logging started, clientlib version: 3.0.0-rc2 [Build: 14642]
13.07.2011 12:51:55 Direct Sound Debug setting timer resolution to 1ms
13.07.2011 12:51:55 Info Registering plugin command id: {c9ba9fa7-a71c-42d6-bd50-ad5db3813925} appscanner_plugin
13.07.2011 12:51:55 Query Info listening on 127.0.0.1:25639
13.07.2011 12:51:55 Info Registering plugin command id: {6ad22cf1-61da-4580-923f-73a483ffb66b} clientquery_plugin
13.07.2011 12:51:56 GenericPlayback Info STOPWATCH1 closePlaybackDevice: 0 ms -1
13.07.2011 12:51:57 Input Info Input device name: Maus
13.07.2011 12:51:57 Input Info Input device name: Tastatur
13.07.2011 12:51:58 ClientUI Info TeamSpeak 3 client version: 3.0.0-rc2 [Build: 14642]
13.07.2011 12:51:58 ClientUI Info Qt version: 4.7.2
13.07.2011 12:51:58 ClientUI Info Using configuration location: C:/Users/RENE/AppData/Roaming/TS3Client/ts3clientui_qt.conf
13.07.2011 12:51:58 ClientUI Info Last update check was: Di 12. Jul 01:00:56 2011
13.07.2011 12:51:58 Info Checking for updates...
13.07.2011 12:52:00 Info Update check, my version: 14642, latest version: 14642
13.07.2011 12:53:42 GenericPlayback Info STOPWATCH1 closePlaybackDevice: 0 ms -1
13.07.2011 12:53:42 Windows Audio Session Debug WAS:penDevice-enter
13.07.2011 12:53:42 Windows Audio Session Debug WAS:penDevice-leave
13.07.2011 12:53:42 GenericPlayback Info STOPWATCH1 internalOpenDevice: 47 ms -1
13.07.2011 12:53:42 Windows Audio Session Debug WAS::startDevice-enter
13.07.2011 12:53:42 Windows Audio Session Debug WAS::startDevice-leave
13.07.2011 12:53:42 GenericPlayback Info STOPWATCH1 internalStartDevice: 0 ms -1
13.07.2011 12:53:42 GenericPlayback Info STOPWATCH1 openPlaybackDevice: 48 ms -1
13.07.2011 12:53:42 GenericPlayback Info STOPWATCH1 closeCaptureDevice: 0 ms -1
13.07.2011 12:53:42 Windows Audio Session Debug WAS:penDevice-enter
13.07.2011 12:53:42 Windows Audio Session Debug WAS:penDevice-leave
13.07.2011 12:53:42 GenericPlayback Info STOPWATCH1 internalOpenDevice: 48 ms -1
13.07.2011 12:53:42 PreProSpeex Info Speex version: speex-1.2beta3
13.07.2011 12:53:42 Windows Audio Session Debug WAS::startDevice-enter
13.07.2011 12:53:42 Windows Audio Session Debug WAS::startDevice-leave
13.07.2011 12:53:42 GenericPlayback Info STOPWATCH1 internalStartDevice: 0 ms -1
13.07.2011 12:53:42 GenericPlayback Info STOPWATCH1 openCaptureDevice: 49 ms -1
13.07.2011 12:53:44 Info No TSDNS found at "server4voice.de"
13.07.2011 12:53:44 Info No TSDNS found at "cross.server4voice.de"
13.07.2011 12:54:33 Info No TSDNS found at "server4voice.de"
13.07.2011 12:54:33 Info No TSDNS found at "cross.server4voice.de"
13.07.2011 12:55:13 Info No TSDNS found at "cross.server4voice.de"
13.07.2011 12:55:13 Info No TSDNS found at "server4voice.de"
13.07.2011 12:55:53 Info No TSDNS found at "cross.server4voice.de"
13.07.2011 12:55:53 Info No TSDNS found at "server4voice.de"
13.07.2011 12:56:33 Info No TSDNS found at "server4voice.de"
13.07.2011 12:56:33 Info No TSDNS found at "cross.server4voice.de"
13.07.2011 12:57:05 Info No TSDNS found at "server4voice.de"
13.07.2011 12:57:05 Info No TSDNS found at "cross.server4voice.de"
13.07.2011 12:57:14 Info No TSDNS found at "cross.server4voice.de"
13.07.2011 12:57:14 Info No TSDNS found at "server4voice.de"
13.07.2011 12:58:04 Info No TSDNS found at "cross.server4voice.de"
13.07.2011 12:58:04 Info No TSDNS found at "server4voice.de"
13.07.2011 12:58:44 Info No TSDNS found at "server4voice.de"
13.07.2011 12:58:44 Info No TSDNS found at "cross.server4voice.de"
13.07.2011 12:59:19 Info No TSDNS found at "cross.server4voice.de"
13.07.2011 12:59:19 Info No TSDNS found at "server4voice.de"


Below the directory "client protocol" are no possibilities to select an order with "logs". There even aren't different additional directories. As I already told you I'm using the german version. Maybe there are some things different? But regardless I can't find an option "client protocol" below any other head directory than Tools(english translation)/Extras(german version).

If I select client protocol, a window opens with additional possibilities to choose like "critical", "failure", "warnings", "info" or "debug" on top and in the right corner above the text I posted you: "highlight" and "filter".

Below the text there are possibilities to find specific text passages/words what ever. As there also is a possibility to filter the whole text for specific keywords. Below the filter option there is also a possibility to "mark" a passage and to "close" the window.

Please pardon me for that in your view probably needless description but I wanted to assure myself posting you the correct programfiles.

I've also tested TS3 with two other servers today but still the same problem. Something that's different from the server server4voice is that there is no logfile with additional hints shown but only the standard settings of teamspeak (no "TSDNS data ..." message shown)

Edit: The disconnects from a server are about every 30 seconds (I had 12 reconnects within 7 minutes).

[RicoH]

Oh, sorry - my mistake and you are right!
I expected a few more entries while connecting/disconnecting/reconnecting so I agree,
the log cannot help us.

Do the reconnects also happen on our public server if you are just sitting in maybe the "German Talk"?

[ThePlague]

Excuse me but where can I get information (IP & Port) about your public server?

[RicoH]

The address is just "voice.teamspeak.com".

[ThePlague]

13.07.2011 13:32:04 Info Logging started, clientlib version: 3.0.0-rc2 [Build: 14642]
13.07.2011 13:32:04 Direct Sound Debug setting timer resolution to 1ms
13.07.2011 13:32:04 Info Registering plugin command id: {58a95388-f8a8-486f-86da-f95197450a3a} appscanner_plugin
13.07.2011 13:32:04 Query Info listening on 127.0.0.1:25639
13.07.2011 13:32:04 Info Registering plugin command id: {8dc96af7-3356-4b4e-8382-e330300fe2ac} clientquery_plugin
13.07.2011 13:32:04 GenericPlayback Info STOPWATCH1 closePlaybackDevice: 0 ms -1
13.07.2011 13:32:04 Input Info Input device name: Maus
13.07.2011 13:32:04 Input Info Input device name: Tastatur
13.07.2011 13:32:04 ClientUI Info TeamSpeak 3 client version: 3.0.0-rc2 [Build: 14642]
13.07.2011 13:32:04 ClientUI Info Qt version: 4.7.2
13.07.2011 13:32:04 ClientUI Info Using configuration location: C:/Users/RENE/AppData/Roaming/TS3Client/ts3clientui_qt.conf
13.07.2011 13:32:04 ClientUI Info Last update check was: Mi 13. Jul 12:51:58 2011
13.07.2011 13:32:09 GenericPlayback Info STOPWATCH1 closePlaybackDevice: 0 ms -1
13.07.2011 13:32:09 Windows Audio Session Debug WAS:penDevice-enter
13.07.2011 13:32:09 Windows Audio Session Debug WAS:penDevice-leave
13.07.2011 13:32:09 GenericPlayback Info STOPWATCH1 internalOpenDevice: 70 ms -1
13.07.2011 13:32:09 Windows Audio Session Debug WAS::startDevice-enter
13.07.2011 13:32:09 Windows Audio Session Debug WAS::startDevice-leave
13.07.2011 13:32:09 GenericPlayback Info STOPWATCH1 internalStartDevice: 0 ms -1
13.07.2011 13:32:09 GenericPlayback Info STOPWATCH1 openPlaybackDevice: 71 ms -1
13.07.2011 13:32:09 GenericPlayback Info STOPWATCH1 closeCaptureDevice: 0 ms -1
13.07.2011 13:32:09 Windows Audio Session Debug WAS:penDevice-enter
13.07.2011 13:32:09 Windows Audio Session Debug WAS:penDevice-leave
13.07.2011 13:32:09 GenericPlayback Info STOPWATCH1 internalOpenDevice: 48 ms -1
13.07.2011 13:32:09 PreProSpeex Info Speex version: speex-1.2beta3
13.07.2011 13:32:09 Windows Audio Session Debug WAS::startDevice-enter
13.07.2011 13:32:09 Windows Audio Session Debug WAS::startDevice-leave
13.07.2011 13:32:09 GenericPlayback Info STOPWATCH1 internalStartDevice: 0 ms -1
13.07.2011 13:32:09 GenericPlayback Info STOPWATCH1 openCaptureDevice: 49 ms -1
13.07.2011 15:07:34 GenericPlayback Info LIMSTOPWATCH onGetPlaybackData: 11 ms 10
13.07.2011 16:27:03 Info TSDNS found at "voice.teamspeak.com" and queried successfully. Result: 194.97.114.2:9987
13.07.2011 16:27:08 GenericPlayback Info LIMSTOPWATCH GenericPlayback::fillSoundBuffer 2: 26 ms 10
13.07.2011 16:27:08 GenericPlayback Info LIMSTOPWATCH GenericPlayback::fillSoundBuffer 1: 26 ms 10
13.07.2011 16:27:08 GenericPlayback Info LIMSTOPWATCH PlaybackManager::fillSoundBuffer 2: 26 ms 10
13.07.2011 16:27:08 GenericPlayback Info LIMSTOPWATCH onGetPlaybackData: 27 ms 10
13.07.2011 16:27:18 GenericPlayback Info LIMSTOPWATCH GenericPlayback::SenderData::fillbuffer: 20 ms 10
13.07.2011 16:27:18 GenericPlayback Info LIMSTOPWATCH GenericPlayback::fillSoundBuffer 2: 20 ms 10
13.07.2011 16:27:18 GenericPlayback Info LIMSTOPWATCH GenericPlayback::fillSoundBuffer 1: 20 ms 10
13.07.2011 16:27:18 GenericPlayback Info LIMSTOPWATCH PlaybackManager::fillSoundBuffer 2: 21 ms 10
13.07.2011 16:27:18 GenericPlayback Info LIMSTOPWATCH onGetPlaybackData: 21 ms 10
13.07.2011 16:27:23 Info No TSDNS found at "teamspeak.com"
13.07.2011 16:27:52 Info TSDNS found at "voice.teamspeak.com" and queried successfully. Result: 194.97.114.2:9987
13.07.2011 16:28:13 Info No TSDNS found at "teamspeak.com"
13.07.2011 16:28:31 Info TSDNS found at "voice.teamspeak.com" and queried successfully. Result: 194.97.114.2:9987
13.07.2011 16:28:52 Info No TSDNS found at "teamspeak.com"

The same problem also happens on your public server, disconnected after a view seconds just to be reconnected again.