Cant retrieve WAN ip

[lynxwolf]

windows server 2008 r2

2012-03-28 07:55:35.731763|INFO    |ServerLibPriv |   | TeamSpeak 3 Server 3.0.3 (2012-03-17 06:12:11)
2012-03-28 07:55:35.734693|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
2012-03-28 07:55:35.734693|INFO    |DatabaseQuery |   | dbPlugin version: 3.7.3
2012-03-28 07:55:35.738599|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
2012-03-28 07:55:35.857744|WARNING |Accounting    |   | Unable to find valid license key, falling back to limited functionality
2012-03-28 07:55:35.970053|INFO    |FileManager   |   | listening on 0.0.0.0:30033
2012-03-28 07:55:36.264010|INFO    |CIDRManager   |   | updated query_ip_whitelist ips: 127.0.0.1, 
2012-03-28 07:55:36.264010|INFO    |Query         |   | listening on 0.0.0.0:10011
2012-03-28 07:55:43.419558|ERROR   |GetWanIP      |   | failed to retrieve WAN ip

tryed to format and still the same

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even tryed a fresh install

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took down all firewalls anything that could block ports

[florian_fr40]

Hello

Basicaly, the server send an UDP request to the accounting server to get the good external IP.
This request use the port 2008.

Try to allow this output communication on your firewall.

[lynxwolf]

my firewall is off

[florian_fr40]

Your Windows server is a dedicated server or a VPS hosted by another system ?
Do you receive an answer if you send a ping request to the accounting server (ping accounting.teamspeak.com) ?
Also, try "tracert".

[lynxwolf]

vps i already talked to them they are not blocking any ports at all

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tracert works and i get a ping back too

[florian_fr40]

Without any view on the main system, I guess a IP translation problem between Internet and your VPS.
Just to be sure, do you have an "Internet" IP or "non-routable" IP (like 192.168.x.x) using a Translation/route between the VPS and the Main system ?