NPL License non-detected

[Aigrelame]

Hello there, here is my problem :

I have installed Teamspeak server x64 on my Box (OS : Ubuntu 11.04)

If I did not put the file licensekey.dat, the server runs and clients can connect to the server.
When the file is in the main folder, the server runs but clients can't connect to the server.

Here is my log file :

2012-05-11 11:11:58.952451|INFO |ServerLibPriv | | TeamSpeak 3 Server 3.0.5 (2012-04-23 04:46:12)
2012-05-11 11:11:58.953177|INFO |DatabaseQuery | | dbPlugin name: SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
2012-05-11 11:11:58.953252|INFO |DatabaseQuery | | dbPlugin version: 3.7.3
2012-05-11 11:11:58.953675|INFO |DatabaseQuery | | checking database integrity (may take a while)

I have waited for three hours.
It seems that the server can't read the licensekey.dat

Here is the licensekey.dat content :

Company name :xxx
address : xxx
zipcode : xxx
city : xxx
country : xxx
phone : xxx
fax :
sales contact: xxxx
tech contact : xxxx

type : Nonprofit
start date : Fri May 11 00:00:00 2012
end date : Sun Nov 11 00:00:00 2012
max. virtual servers: 10
max. slots : 512
description : TeamSpeak 3 Non-Profit License

==key==
key value

The main folder and files are set to rwx r-- r-- and the owner is teamspeak.

The server is launched with the same user.

I don't know what to do now please help =)

[dante696]

Please paste all lines of the server log (when the server instance was started). There is something missing. Maybe the license was not found or the server was stopped with a reason.

[Aigrelame]

When I removed the licensekey.dat, I got this in log file

2012-05-11 13:27:47.974045|INFO |ServerLibPriv | | TeamSpeak 3 Server 3.0.5 (2012-04-23 04:46:12)
2012-05-11 13:27:47.974785|INFO |DatabaseQuery | | dbPlugin name: SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
2012-05-11 13:27:47.974859|INFO |DatabaseQuery | | dbPlugin version: 3.7.3
2012-05-11 13:27:47.975284|INFO |DatabaseQuery | | checking database integrity (may take a while)
2012-05-11 13:27:48.039943|WARNING |Accounting | | Unable to find valid license key, falling back to limited functionality
2012-05-11 13:27:48.084691|INFO |FileManager | | listening on 0.0.0.0:30033
2012-05-11 13:27:48.141867|WARNING |Variables | | loadFromDatabase() found unregistered ident: virtualserver_antiflood_points_needed_command_stop
2012-05-11 13:27:48.142010|WARNING |Variables | | loadFromDatabase() found unregistered ident: virtualserver_antiflood_points_needed_ip_ban
2012-05-11 13:27:48.205625|INFO |CIDRManager | | updated query_ip_whitelist ips: xxx.xxx.xx.xxx
2012-05-11 13:27:48.206413|INFO |Query | | listening on 0.0.0.0:10011

When I put the licensekey.dat back log file shows

2012-05-11 13:30:29.085465|INFO |ServerLibPriv | | TeamSpeak 3 Server 3.0.5 (2012-04-23 04:46:12)
2012-05-11 13:30:29.086201|INFO |DatabaseQuery | | dbPlugin name: SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
2012-05-11 13:30:29.086276|INFO |DatabaseQuery | | dbPlugin version: 3.7.3
2012-05-11 13:30:29.086700|INFO |DatabaseQuery | | checking database integrity (may take a while)

and nothing more =/

[dante696]

How big is your database file? It could be, that it takes more the na minute, when it is a big public server.

[Aigrelame]

1MB

Got the following lines in log file :

2012-05-11 13:33:38.663599|ERROR | | | TS3ANetwork::Connect failed error: 110
2012-05-11 13:33:38.663843|ERROR |Accounting | | Unable to connect to accounting server
2012-05-11 13:33:38.663946|ERROR |ServerLibPriv | | Server() error while starting servermanager, error: unable to connect to accounting server

EDIT : FOUND OUT !

After searching for this error, port 2008 was forwarded only for UDP protocol, I have added TCP protocol and it works
Thanks.

[dante696]

Ok, looks like the server wan't to conenct to our accounting server and fails.
Please open port 2010 (UDP outgoing) and make sure, that your server can ping accounting.teamspeak.com

[Aigrelame]

After searching for this error, port 2008 was forwarded only for UDP protocol, I have added TCP protocol and it works
Problem solved !

Thanks.