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  1. 27-06-2012, 12:25 #1
    Ritzu
    Ritzu is offline -= TeamSpeak User =-
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    TS3 closed after 10 seconds

    Hi Community,

    Since 3 weeks or more I have a problem with my TS3 Client. Everytime when I start it it closes himself after 10 seconds without any problem message, neither from TS nor Windows. I tried a lot that it runs normally, but nothing works.

    Please help me, I don't know what to do...

    What I did:
    - uninstall and new installation of TS3
    - update all drivers
    - uninstall graficcard and soundcard and new installation
    - security-programm deactived
    - firewall deactived
    - start TS3 in a safe environement
    - searching for compatibilityproblems
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  2. 27-06-2012, 12:38 #2
    dante696
    dante696 is offline -= TeamSpeak Team =-
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    Please show some client log and give us more information about your client version and operation system.
    Try to deactivate all plugins.
    ---------------------------------------------------------
    Please don't send me private support questions.
    They belong into the forum and maybe other users have these questions/problems too.

    TeamSpeak FAQ || What should i report, when i open a client thread? || Report and upload your Crashdump here
    NPL License (Registration)
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  3. 28-06-2012, 17:56 #3
    Ritzu
    Ritzu is offline -= TeamSpeak User =-
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    I don't know what you excatly need, but I hope I can give you the right informations.

    some informations how the situation is now: I uninstalled TS3 completly, from the programms and also all file (I hope so) on my computer. Now it starts and doesn't close anymore after some seconds, but I can't connecting "right" to any server, only the public server of TS is working normal.

    Now the informations that I think you want to know: I use TS3 (Win7, 32 Bit, v3.0.7) and that following is my "Client Protokoll", with the informations it shows me during the connections. I hope you can tell me what is wrong..

    27.06.2012 21:21:39 Info TeamSpeak 3 Client 3.0.7 (2012-06-21 06:34:59)
    27.06.2012 21:21:39 Direct Sound Debug setting timer resolution to 1ms
    27.06.2012 21:21:39 Query Info listening on 127.0.0.1:25639
    27.06.2012 21:21:39 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    27.06.2012 21:21:39 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
    27.06.2012 21:21:40 Input Info -------- Enum Devices --------
    27.06.2012 21:21:40 Input Info Device No:1 [KEYBOARD]
    27.06.2012 21:21:40 Input Info Handle: \\?\Root#RDP_KBD#0000#{884b96c3-56ef-11d1-bc8c-00a0c91405dd}
    27.06.2012 21:21:40 Input Info Mode: 1
    27.06.2012 21:21:40 Input Info Function Keys: 12
    27.06.2012 21:21:40 Input Info Indicators: 3
    27.06.2012 21:21:40 Input Info Keys Total: 101
    27.06.2012 21:21:40 Input Info Type: 81
    27.06.2012 21:21:40 Input Info Subtype: 0
    27.06.2012 21:21:40 Input Info ------------------------------
    27.06.2012 21:21:40 Input Info Device No:2 [KEYBOARD]
    27.06.2012 21:21:40 Input Info Handle: \\?\ACPI#PNP0303#4&2344e359&0#{884b96c3-56ef-11d1-bc8c-00a0c91405dd}
    27.06.2012 21:21:40 Input Info Mode: 1
    27.06.2012 21:21:40 Input Info Function Keys: 12
    27.06.2012 21:21:40 Input Info Indicators: 3
    27.06.2012 21:21:40 Input Info Keys Total: 101
    27.06.2012 21:21:40 Input Info Type: 7
    27.06.2012 21:21:40 Input Info Subtype: 0
    27.06.2012 21:21:40 Input Info ------------------------------
    27.06.2012 21:21:40 Input Info Device No: 3 [MOUSE]
    27.06.2012 21:21:40 Input Info Handle: \\?\Root#RDP_MOU#0000#{378de44c-56ef-11d1-bc8c-00a0c91405dd}
    27.06.2012 21:21:40 Input Info ID: 2
    27.06.2012 21:21:40 Input Info Buttons: 2
    27.06.2012 21:21:40 Input Info ------------------------------
    27.06.2012 21:21:40 Input Info Device No: 4 [MOUSE]
    27.06.2012 21:21:40 Input Info Handle: \\?\HID#VID_04D9&PID_0499#7&1ca9baf&0&0000#{378de4 4c-56ef-11d1-bc8c-00a0c91405dd}
    27.06.2012 21:21:40 Input Info ID: 256
    27.06.2012 21:21:40 Input Info Buttons: 3
    27.06.2012 21:21:40 Input Info ------------------------------
    27.06.2012 21:21:40 Input Info Device No: 5 [MOUSE]
    27.06.2012 21:21:40 Input Info Handle: \\?\ACPI#SYN0323#4&2344e359&0#{378de44c-56ef-11d1-bc8c-00a0c91405dd}
    27.06.2012 21:21:40 Input Info ID: 32
    27.06.2012 21:21:40 Input Info Buttons: 3
    27.06.2012 21:21:40 Input Info ------------------------------
    27.06.2012 21:21:40 Input Info ---------- Enum End ----------
    27.06.2012 21:21:40 Input Info Default monitoring enabled
    27.06.2012 21:21:40 ClientUI Info Qt version: 4.7.2
    27.06.2012 21:21:40 ClientUI Info Using configuration location: C:/Users/Aline/AppData/Roaming/TS3Client/ts3clientui_qt.conf
    27.06.2012 21:21:40 ClientUI Info Last update check was: Mi 27. Jun 21:15:37 2012
    27.06.2012 21:22:08 ClientUI Info Connect to server: voice.teamspeak.com
    27.06.2012 21:22:08 ClientUI Info Trying to resolve voice.teamspeak.com
    27.06.2012 21:22:08 Info creating 0243D718
    27.06.2012 21:22:09 Info TSDNS found at "voice.teamspeak.com" and queried successfully. Result: 194.97.114.2:9987
    27.06.2012 21:22:09 ClientUI Info Lookup finished: 194.97.114.2 9987 voice.teamspeak.com 1 0
    27.06.2012 21:22:09 ClientUI Info Resolve successful: 194.97.114.2:9987
    27.06.2012 21:22:09 ClientUI Info Checking blacklist
    27.06.2012 21:22:09 Info Trying to resolve blacklist server
    27.06.2012 21:22:09 Info creating2 0243E7C8
    27.06.2012 21:22:09 ClientUI Info Blacklist check ok
    27.06.2012 21:22:09 ClientUI Info Initiating connection: 194.97.114.2:9987 voice.teamspeak.com
    27.06.2012 21:22:09 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    27.06.2012 21:22:09 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
    27.06.2012 21:22:09 Windows Audio Session Debug WAS: penDevice-enter
    27.06.2012 21:22:09 Windows Audio Session Debug WAS Buffer size: 896
    27.06.2012 21:22:09 Windows Audio Session Debug WAS: penDevice-leave
    27.06.2012 21:22:09 Windows Audio Session Debug WAS::startDevice-enter
    27.06.2012 21:22:09 Windows Audio Session Debug WAS::startDevice-leave
    27.06.2012 21:22:09 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    27.06.2012 21:22:09 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
    27.06.2012 21:22:09 Windows Audio Session Debug WAS: penDevice-enter
    27.06.2012 21:22:09 Windows Audio Session Debug WAS Buffer size: 896
    27.06.2012 21:22:09 Windows Audio Session Debug WAS: penDevice-leave
    27.06.2012 21:22:09 PreProSpeex Info Speex version: speex-1.2beta3
    27.06.2012 21:22:09 Windows Audio Session Debug WAS::startDevice-enter
    27.06.2012 21:22:09 Windows Audio Session Debug WAS::startDevice-leave
    27.06.2012 21:22:09 Windows Audio Session Debug Got 2 or more rendering spaces in same loop 448 896 448
    27.06.2012 21:22:09 Info Blacklist server resolved
    27.06.2012 21:22:09 Info Data sent to blacklist server
    27.06.2012 21:22:09 ClientUI Info Connect status: Connecting
    27.06.2012 21:22:09 Info Data received from blacklist server: 1,
    27.06.2012 21:22:09 ClientUI Info Connect status: Connected
    27.06.2012 21:22:09 ClientUI Info Connect status: Establishing connection
    27.06.2012 21:22:10 Info deleting 0243E7C8
    27.06.2012 21:22:13 Info No banner, refusing to display
    27.06.2012 21:22:17 ClientUI Info Connect status: Connection established
    27.06.2012 21:22:30 Info deleting 0243D718
    27.06.2012 21:22:47 ClientUI Info Connect status: Disconnected
    27.06.2012 21:22:47 ClientUI Info Disconnected or forced to leave, want autoreconnect = 0
    27.06.2012 21:22:47 Bookmarks Info Disconnect, total time: 37 - 37
    27.06.2012 21:22:50 ClientUI Info Connect to server: 78.111.226.12
    27.06.2012 21:22:50 ClientUI Info Checking blacklist
    27.06.2012 21:22:50 Info Trying to resolve blacklist server
    27.06.2012 21:22:50 Info creating2 06003E18
    27.06.2012 21:22:50 ClientUI Info Blacklist check ok
    27.06.2012 21:22:50 ClientUI Info Initiating connection: 78.111.226.12:8900 78.111.226.12
    27.06.2012 21:22:50 Info Blacklist server resolved
    27.06.2012 21:22:50 Info Data sent to blacklist server
    27.06.2012 21:22:50 ClientUI Info Connect status: Connecting
    27.06.2012 21:22:50 Info Data received from blacklist server: 1,
    27.06.2012 21:22:50 ClientUI Info Connect status: Connected
    27.06.2012 21:22:50 ClientUI Info Connect status: Establishing connection
    27.06.2012 21:23:00 Info deleting 06003E18
    27.06.2012 21:23:00 ClientUI Info Connect to server: voice.teamspeak.com
    27.06.2012 21:23:03 ClientUI Info Connect to server: voice.teamspeak.com
    27.06.2012 21:23:09 SCHandler Warning Got command data while disconnected, dropping
    27.06.2012 21:23:09 ClientUI Info Connect status: Disconnected
    27.06.2012 21:23:09 ClientUI Info Connection lost, want autoreconnect = 0
    27.06.2012 21:23:09 ClientUI Info Connecting to next server...
    27.06.2012 21:23:09 ClientUI Info Connect to server: voice.teamspeak.com
    27.06.2012 21:23:09 ClientUI Info Trying to resolve voice.teamspeak.com
    27.06.2012 21:23:09 Info creating 06003E18
    27.06.2012 21:23:09 Info TSDNS found at "voice.teamspeak.com" and queried successfully. Result: 194.97.114.2:9987
    27.06.2012 21:23:09 ClientUI Info Lookup finished: 194.97.114.2 9987 voice.teamspeak.com 1 0
    27.06.2012 21:23:09 ClientUI Info Resolve successful: 194.97.114.2:9987
    27.06.2012 21:23:09 ClientUI Info Checking blacklist
    27.06.2012 21:23:09 Info Trying to resolve blacklist server
    27.06.2012 21:23:09 Info creating2 06003EC8
    27.06.2012 21:23:09 ClientUI Info Blacklist check ok
    27.06.2012 21:23:09 ClientUI Info Initiating connection: 194.97.114.2:9987 voice.teamspeak.com
    27.06.2012 21:23:09 ClientUI Info Connect status: Connecting
    27.06.2012 21:23:09 Info Blacklist server resolved
    27.06.2012 21:23:09 Info Data sent to blacklist server
    27.06.2012 21:23:09 Info Data received from blacklist server: 1,
    27.06.2012 21:23:09 ClientUI Info Connect status: Connected
    27.06.2012 21:23:09 ClientUI Info Connect status: Establishing connection
    27.06.2012 21:23:09 Info No banner, refusing to display
    27.06.2012 21:23:10 Info deleting 06003EC8
    27.06.2012 21:23:15 ClientUI Info Connect status: Connection established
    27.06.2012 21:23:30 Info deleting 06003E18
    27.06.2012 21:29:36 ClientUI Info Connect status: Disconnected
    27.06.2012 21:29:36 ClientUI Info Disconnected or forced to leave, want autoreconnect = 0
    27.06.2012 21:29:36 Bookmarks Info Disconnect, total time: 387 - 424
    27.06.2012 21:30:41 ClientUI Info Connect to server: 78.111.226.12
    27.06.2012 21:30:41 ClientUI Info Checking blacklist
    27.06.2012 21:30:41 Info Trying to resolve blacklist server
    27.06.2012 21:30:41 Info creating2 06003E18
    27.06.2012 21:30:41 ClientUI Info Blacklist check ok
    27.06.2012 21:30:41 ClientUI Info Initiating connection: 78.111.226.12:8900 78.111.226.12
    27.06.2012 21:30:41 ClientUI Info Connect status: Connecting
    27.06.2012 21:30:41 Info Blacklist server resolved
    27.06.2012 21:30:41 Info Data sent to blacklist server
    27.06.2012 21:30:41 Info Data received from blacklist server: 1,
    27.06.2012 21:30:41 ClientUI Info Connect status: Connected
    27.06.2012 21:30:42 ClientUI Info Connect status: Establishing connection
    27.06.2012 21:30:50 Info deleting 06003E18
    27.06.2012 21:33:53 SCHandler Warning Got command data while disconnected, dropping
    27.06.2012 21:33:53 ClientUI Info Connect status: Disconnected
    27.06.2012 21:33:53 ClientUI Info Connection lost, want autoreconnect = 0
    --------------------------------------------------------------------------------------------------------------------
    Last edited by Ritzu; 04-07-2012 at 12:12.
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  4. 28-06-2012, 19:24 #4
    Ritzu
    Ritzu is offline -= TeamSpeak User =-
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    Hi Dante,

    I use the new version of TS3, the v3.0.7 for Win7 (32bit). But I did a little bit until now.
    I uninstalled TS3 with all folders and installed it new. Now it works again.

    The only problem I have now is that when I use my internet-surf-stick (which I use the most in the moment) I can't connect to private servers, the channellist opens very slow and I can't do something or hear, but for the other TS-users I'm like a normal user and they can move me. The only server that works is the publicserver from TS.

    Is there anything I can do that my TS3 works again with my internet-stick?
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  5. 29-06-2012, 10:35 #5
    dante696
    dante696 is offline -= TeamSpeak Team =-
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    The only hint i can give here is, to check your ping and packet loss and maybe you find a better palce for this stick. It seems that your connection is much to slow for teamspeak.
    Last edited by dante696; 04-07-2012 at 10:06.
    ---------------------------------------------------------
    Please don't send me private support questions.
    They belong into the forum and maybe other users have these questions/problems too.

    TeamSpeak FAQ || What should i report, when i open a client thread? || Report and upload your Crashdump here
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  6. 04-07-2012, 08:33 #6
    Ritzu
    Ritzu is offline -= TeamSpeak User =-
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    I check my ping and the result is like that:

    http://www.pingtest.net/result/65760415.png

    I did another test to, the resut:

    1. Your Tweakable Settings
    Receive Window (RWIN): 65228
    Window Scaling: off
    Path MTU Discovery: ON
    RFC1323 Window Scaling: OFF
    RFC1323 Time Stamping: ON
    Selective Acks: ON
    MSS requested: 1460
    TTL: unknown
    TTL remaining: 102
    TOS flags: none set

    2. Test Download
    Actual data bytes sent: 1024001
    Actual data packets: 711
    Max packet sent (MTU): 1488
    Max packet recd (MTU): 1458
    Retransmitted packets: 0
    sacks you sent: 0
    pushed data pkts: 38
    data transmit time: 4.948 secs
    our max idletime: 562.3 ms
    transfer rate: 180552 bytes/sec
    transfer rate: 1444 kbits/sec
    transfer efficiency: 100%

    3. ICMP (ping) check
    Target unpingable

    If your IP could be pinged then we hit it with various streams to identify any loss, or exessive jitter from our server.

    4. Notes and Recommendations

    Looking good

    Observations:
    Upload packet less than your MTU (FAQ #1492)
    Good data stream (no/few rexmits)

    Observations:
    Become pingable
    if you need basic packet loss tests done

    Do you really think it is because of my connection? It isn't that slow, my connection with the stick is about 3000kbits/s, I check it. And before I have the problems TS3 is working normally.
    Last edited by Ritzu; 04-07-2012 at 09:52.
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  7. 04-07-2012, 10:11 #7
    dante696
    dante696 is offline -= TeamSpeak Team =-
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    We use UDP for the voice part and maybe the missing handshake gives you the timeout.
    This protocol does not check, if a package has reach your computer.

    TCP instead does check what packages has not been send to you and resends it.
    ---------------------------------------------------------
    Please don't send me private support questions.
    They belong into the forum and maybe other users have these questions/problems too.

    TeamSpeak FAQ || What should i report, when i open a client thread? || Report and upload your Crashdump here
    NPL License (Registration)
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  8. 04-07-2012, 11:58 #8
    Ritzu
    Ritzu is offline -= TeamSpeak User =-
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    ok...
    and what can I do now?

    I don't know if you need it, but maybe it could help. Here the client protokoll what my TS3 show now if I try to connect:

    04.07.2012 13:06:13 Info TeamSpeak 3 Client 3.0.7 (2012-06-21 06:34:59)
    04.07.2012 13:06:13 Direct Sound Debug setting timer resolution to 1ms
    04.07.2012 13:06:14 Query Info listening on 127.0.0.1:25639
    04.07.2012 13:06:14 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    04.07.2012 13:06:14 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
    04.07.2012 13:06:14 Input Info -------- Enum Devices --------
    04.07.2012 13:06:14 Input Info Device No:1 [KEYBOARD]
    04.07.2012 13:06:14 Input Info Handle: \\?\Root#RDP_KBD#0000#{884b96c3-56ef-11d1-bc8c-00a0c91405dd}
    04.07.2012 13:06:14 Input Info Mode: 1
    04.07.2012 13:06:14 Input Info Function Keys: 12
    04.07.2012 13:06:14 Input Info Indicators: 3
    04.07.2012 13:06:14 Input Info Keys Total: 101
    04.07.2012 13:06:14 Input Info Type: 81
    04.07.2012 13:06:14 Input Info Subtype: 0
    04.07.2012 13:06:14 Input Info ------------------------------
    04.07.2012 13:06:14 Input Info Device No:2 [KEYBOARD]
    04.07.2012 13:06:14 Input Info Handle: \\?\ACPI#PNP0303#4&2344e359&0#{884b96c3-56ef-11d1-bc8c-00a0c91405dd}
    04.07.2012 13:06:14 Input Info Mode: 1
    04.07.2012 13:06:14 Input Info Function Keys: 12
    04.07.2012 13:06:14 Input Info Indicators: 3
    04.07.2012 13:06:14 Input Info Keys Total: 101
    04.07.2012 13:06:14 Input Info Type: 7
    04.07.2012 13:06:14 Input Info Subtype: 0
    04.07.2012 13:06:14 Input Info ------------------------------
    04.07.2012 13:06:14 Input Info Device No: 3 [MOUSE]
    04.07.2012 13:06:14 Input Info Handle: \\?\Root#RDP_MOU#0000#{378de44c-56ef-11d1-bc8c-00a0c91405dd}
    04.07.2012 13:06:14 Input Info ID: 2
    04.07.2012 13:06:14 Input Info Buttons: 2
    04.07.2012 13:06:14 Input Info ------------------------------
    04.07.2012 13:06:14 Input Info Device No: 4 [MOUSE]
    04.07.2012 13:06:14 Input Info Handle: \\?\HID#VID_04D9&PID_0499#7&1ca9baf&0&0000#{378de4 4c-56ef-11d1-bc8c-00a0c91405dd}
    04.07.2012 13:06:14 Input Info ID: 256
    04.07.2012 13:06:14 Input Info Buttons: 3
    04.07.2012 13:06:14 Input Info ------------------------------
    04.07.2012 13:06:14 Input Info Device No: 5 [MOUSE]
    04.07.2012 13:06:14 Input Info Handle: \\?\ACPI#SYN0323#4&2344e359&0#{378de44c-56ef-11d1-bc8c-00a0c91405dd}
    04.07.2012 13:06:14 Input Info ID: 32
    04.07.2012 13:06:14 Input Info Buttons: 3
    04.07.2012 13:06:14 Input Info ------------------------------
    04.07.2012 13:06:14 Input Info ---------- Enum End ----------
    04.07.2012 13:06:14 Input Info Default monitoring enabled
    04.07.2012 13:06:14 ClientUI Info Qt version: 4.7.2
    04.07.2012 13:06:14 ClientUI Info Using configuration location: C:/Users/Aline/AppData/Roaming/TS3Client/ts3clientui_qt.conf
    04.07.2012 13:06:15 ClientUI Info Last update check was: Mi 4. Jul 09:16:22 2012
    04.07.2012 13:06:18 ClientUI Info Connect to server: 84.23.74.65
    04.07.2012 13:06:18 ClientUI Info Checking blacklist
    04.07.2012 13:06:18 Info Trying to resolve blacklist server
    04.07.2012 13:06:18 Info creating2 02385758
    04.07.2012 13:06:18 ClientUI Info Blacklist check ok
    04.07.2012 13:06:18 ClientUI Info Initiating connection: 84.23.74.65:9887 84.23.74.65
    04.07.2012 13:06:18 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    04.07.2012 13:06:18 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
    04.07.2012 13:06:18 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
    04.07.2012 13:06:18 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
    04.07.2012 13:06:18 Windows Audio Session Debug WAS:penDevice-enter
    04.07.2012 13:06:19 Windows Audio Session Debug WAS Buffer size: 960
    04.07.2012 13:06:19 Windows Audio Session Debug WAS:penDevice-leave
    04.07.2012 13:06:19 PreProSpeex Info Speex version: speex-1.2beta3
    04.07.2012 13:06:19 Windows Audio Session Debug WAS::startDevice-enter
    04.07.2012 13:06:19 Windows Audio Session Debug WAS::startDevice-leave
    04.07.2012 13:06:19 Info Blacklist server resolved
    04.07.2012 13:06:19 Info Data sent to blacklist server
    04.07.2012 13:06:19 ClientUI Info Connect status: Connecting
    04.07.2012 13:06:19 Info Data received from blacklist server: 1,
    04.07.2012 13:06:19 ClientUI Info Connect status: Connected
    04.07.2012 13:06:19 ClientUI Info Connect status: Establishing connection
    04.07.2012 13:06:24 Info deleting 02385758
    Last edited by Ritzu; 04-07-2012 at 12:11.
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  9. 04-07-2012, 12:12 #9
    dante696
    dante696 is offline -= TeamSpeak Team =-
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    The log is normal without any errors.. I don't know what you could do know.
    ---------------------------------------------------------
    Please don't send me private support questions.
    They belong into the forum and maybe other users have these questions/problems too.

    TeamSpeak FAQ || What should i report, when i open a client thread? || Report and upload your Crashdump here
    NPL License (Registration)
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  10. 04-07-2012, 14:23 #10
    Ritzu
    Ritzu is offline -= TeamSpeak User =-
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    Ok which opportunities I have? Could it be that it is because of my packet loss, which I can't test or because of the UDP and TCP which you named before? But now is the question, what can I do to fix or test or whatever?

    There must be anything which the stick blocks for the TS3 to work in my opinion, but what? The ping and the jitter are ok I think and the connection is good too, this can't be the reason, so I think it is only the stick
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