VirtualServer stopped - without reason (?)

[zmechu3]

Hello all!

Got TS3 server Version:3.0.6.1 on Linux 3.0.8, i686 32bit

Few times saw strange thing - server stops without reason. Works fine, but time-to-time cant log-in. In logs:

2012-07-06 21:03:43.132054|INFO |VirtualServer | 5| client connected '********'(id:241) from xx:xx:xx:xx:50101
2012-07-06 22:19:48.206900|INFO |VirtualServer | 5| client disconnected '********'(id:241) reason 'reasonmsg=Adios!'
2012-07-07 08:35:51.341897|INFO |VirtualServer | 5| stopped

Just stops and nothing more.

Can telnet via localhost:10011, server listening. Also:
"ts3server_startscript.sh status
Server is running"

So, almost is fine but cant connect :-)

Only one thing which helps is:
ts3server_startscript.sh stop
ts3server_startscript.sh start

Does anyone had same problem or how to solve it?

Best regards
Arthur

[ARCHI]

VirtualServer is not the same as TeamSpeak3 Server process. Server process starts VirtualServer as instances. So your process may be up while your VirtualServer is down (that's why startscript reports server is running).

Check if you don't have any more logs because I can't tell you why your virtualserver stops running. It looks like a problem with connection to official teamspeak servers checking license or local database.

[zmechu3]

VirtualServer is not the same as TeamSpeak3 Server process. Server process starts VirtualServer as instances. So your process may be up while your VirtualServer is down (that's why startscript reports server is running).

Check if you don't have any more logs because I can't tell you why your virtualserver stops running. It looks like a problem with connection to official teamspeak servers checking license or local database.

Exactly. TS3 process is fine, but VirtualServer looks like dead.

How to diagnose/debug connection to official TS3 servers or increase logs verbosity?

OK, got few problems in logs:
"2012-07-07 08:53:51.809417|INFO |Query | | listening on 0.0.0.0:10011
2012-07-07 12:56:39.544381|ERROR |Accounting | | virtual server id 1 is running elsewhere, shutting down!
2012-07-07 12:56:39.544649|ERROR |Accounting | | virtual server id 5 is running elsewhere, shutting down!"

and after that:
"2012-07-07 12:56:39.544802|INFO |VirtualServer | 1| client disconnected '*****'(id:14) reason 'reasonmsg=Server Shutdown!'
2012-07-07 12:56:39.545652|INFO |VirtualServer | 1| client disconnected '*****'(id:217) reason 'reasonmsg=Server Shutdown!'
2012-07-07 12:56:39.925136|INFO |VirtualServer | 1| stopped"

"2012-07-07 08:53:51.806945|INFO |VirtualServer | 5| listening on 0.0.0.0:9988
2012-07-07 12:56:40.020862|INFO |VirtualServer | 5| stopped"

A.

[maxi1990]

2012-07-07 12:56:39.544381|ERROR |Accounting | | virtual server id 1 is running elsewhere, shutting down!
2012-07-07 12:56:39.544649|ERROR |Accounting | | virtual server id 5 is running elsewhere, shutting down!"

You definitely need to check this. Every virtualserver has its own unique id. Apparently two of your servers are (with that exact same unique id) running elsewhere.

[zmechu3]

Well, this second virtualserver (id=5) was build only for test - just delete them and we will see if it helps :-)

A.

[pillbox1234567]

This problem can occur if you have the teamspeak server running multiple instances at the same time. Close all teamspeak process and start the server.

[zmechu3]

I know that. There was one TS3 instance with two virtualservers. The second one was only for test, and working without problems. Problems starts about 2 weeks ago - I don't know why. Second virtualserver deleted and we will see it was a cure :-)

A.

[SilentStorm]

Most likely you copied the server Folder to another server / PC (for whatever purpose be it backup, testing or moving servers, or any other reason) and then started the server on the new machine without shutting down the other. Hence the same virtualserver is running twice on the world which is not supported.

Stop the server on any and all PCs / Servers then start a single instance again and just start it once.

[zmechu3]

Whoa! You got a point, I'm just transfering (= 1:1 copy) TS3 server into new one :-)

TS3 developers, please change log message "virtual server id x is running elsewhere" into sht like that "virtual server id x has multiple instances, probably duplicated configuration at different machhine, please check!" - it will be more clear.

Thanks for help!

A.

[pillbox1234567]

And here I was thinking surely it couldn't be that...simplest solution...

Sent from my Xoom using Tapatalk 2

[SilentStorm]

TS3 developers, please change log message "virtual server id x is running elsewhere" into sht like that "virtual server id x has multiple instances, probably duplicated configuration at different machhine, please check!" - it will be more clear.

Weird... it basicly says just that - just with about half the words...
It says "Server is running elsewhere" what else could it mean than that the mentioned Virtual Server is already running in another instance?

Well anyways glad you got everything working.

And here I was thinking surely it couldn't be that...simplest solution...

Sent from my Xoom using Tapatalk 2

Simplest Solution is often the correct one

[zmechu3]

Weird... it basicly says just that - just with about half the words...
It says "Server is running elsewhere" what else could it mean than that the mentioned Virtual Server is already running in another instance?

In my opinion "elsewhere" means... "elsewhere" :-) So, exactly whai it means? Different instance? Different virtualserver? Different server? Different machine? Logs should be clear as possible and helpful, IMHO.

A.

[SilentStorm]

In my opinion "elsewhere" means... "elsewhere" :-) So, exactly whai it means? Different instance? Different virtualserver? Different server? Different machine? Logs should be clear as possible and helpful, IMHO.

A.

How is TeamSpeak supposed to know where the server runs? (Well they likely do but still..) It must be a different Instance as you cannot have two identical Virtual Servers in the same instance, where that other instance is running who is supposed to tell? Could be your machine, could be your other backup server...

elsewhere just means elsewhere as in "not in this instance of ts3server" which is the only thing the Process that creates the log can say for sure.

[dante696]

A possible situation.
You create a backup of one virtual server per snapshot. And you use this backup of your server and deploy into another server istance.
The UID for a virtual server is included in that snapshot and will overwrite the old one of server instance 2.

The server on server instance 1 will stop, because the same virtual server is running on server instance 2.

[SilentStorm]

I thought snapshots were changed to no longer include the UID of the VServer or at least not to import it? Could be wrong though...