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  1. 12-07-2012, 23:18 #1
    Kalic
    Kalic is offline -= TeamSpeak User =-
    Join Date
    Mar 2012
    Posts
    3

    Connection and connection lost problems.

    Hello, one of my users is experiencing and issue i am unable to help them with, i have tried to search and help them, nothing seems to work.

    Here is there client log, can you please help.

    Code:
    7/12/2012 5:59:51 PM		Info	TeamSpeak 3 Client 3.0.7 (2012-06-21 06:34:59)	
7/12/2012 5:59:52 PM	Direct Sound	Debug	setting timer resolution to 1ms	
7/12/2012 5:59:52 PM	Query	Info	listening on 127.0.0.1:25639	
7/12/2012 5:59:52 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - enter	
7/12/2012 5:59:52 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - leave	
7/12/2012 5:59:52 PM	Input	Info	-------- Enum Devices --------	
7/12/2012 5:59:52 PM	Input	Info	Device No:10 [KEYBOARD]	
7/12/2012 5:59:52 PM	Input	Info	Handle: \\?\Root#RDP_KBD#0000#{884b96c3-56ef-11d1-bc8c-00a0c91405dd}	
7/12/2012 5:59:52 PM	Input	Info	Mode: 1	
7/12/2012 5:59:52 PM	Input	Info	Function Keys: 12	
7/12/2012 5:59:52 PM	Input	Info	Indicators: 3	
7/12/2012 5:59:52 PM	Input	Info	Keys Total: 101	
7/12/2012 5:59:52 PM	Input	Info	Type: 81	
7/12/2012 5:59:52 PM	Input	Info	Subtype: 0	
7/12/2012 5:59:52 PM	Input	Info	------------------------------	
7/12/2012 5:59:52 PM	Input	Info	Device No:11 [KEYBOARD]	
7/12/2012 5:59:52 PM	Input	Info	Handle: \\?\HID#VID_046D&PID_C52B&MI_00#7&7429e87&0&0000#{884b96c3-56ef-11d1-bc8c-00a0c91405dd}	
7/12/2012 5:59:52 PM	Input	Info	Mode: 1	
7/12/2012 5:59:52 PM	Input	Info	Function Keys: 12	
7/12/2012 5:59:52 PM	Input	Info	Indicators: 3	
7/12/2012 5:59:52 PM	Input	Info	Keys Total: 173	
7/12/2012 5:59:52 PM	Input	Info	Type: 81	
7/12/2012 5:59:52 PM	Input	Info	Subtype: 0	
7/12/2012 5:59:52 PM	Input	Info	------------------------------	
7/12/2012 5:59:52 PM	Input	Info	Device No:12 [KEYBOARD]	
7/12/2012 5:59:52 PM	Input	Info	Handle: \\?\HID#VID_046D&PID_C517&MI_00#7&346e1c41&0&0000#{884b96c3-56ef-11d1-bc8c-00a0c91405dd}	
7/12/2012 5:59:52 PM	Input	Info	Mode: 1	
7/12/2012 5:59:52 PM	Input	Info	Function Keys: 12	
7/12/2012 5:59:52 PM	Input	Info	Indicators: 3	
7/12/2012 5:59:52 PM	Input	Info	Keys Total: 173	
7/12/2012 5:59:52 PM	Input	Info	Type: 81	
7/12/2012 5:59:52 PM	Input	Info	Subtype: 0	
7/12/2012 5:59:52 PM	Input	Info	------------------------------	
7/12/2012 5:59:52 PM	Input	Info	Device No: 13 [MOUSE]	
7/12/2012 5:59:52 PM	Input	Info	Handle: \\?\Root#RDP_MOU#0000#{378de44c-56ef-11d1-bc8c-00a0c91405dd}	
7/12/2012 5:59:52 PM	Input	Info	ID: 2	
7/12/2012 5:59:52 PM	Input	Info	Buttons: 2	
7/12/2012 5:59:52 PM	Input	Info	------------------------------	
7/12/2012 5:59:52 PM	Input	Info	Device No: 14 [MOUSE]	
7/12/2012 5:59:52 PM	Input	Info	Handle: \\?\HID#VID_046D&PID_C52B&MI_01&Col01#7&bed7db7&0&0000#{378de44c-56ef-11d1-bc8c-00a0c91405dd}	
7/12/2012 5:59:52 PM	Input	Info	ID: 256	
7/12/2012 5:59:52 PM	Input	Info	Buttons: 16	
7/12/2012 5:59:52 PM	Input	Info	------------------------------	
7/12/2012 5:59:52 PM	Input	Info	Device No: 15 [MOUSE]	
7/12/2012 5:59:52 PM	Input	Info	Handle: \\?\HID#VID_046D&PID_C517&MI_01&Col01#7&1096de7f&0&0000#{378de44c-56ef-11d1-bc8c-00a0c91405dd}	
7/12/2012 5:59:52 PM	Input	Info	ID: 256	
7/12/2012 5:59:52 PM	Input	Info	Buttons: 8	
7/12/2012 5:59:52 PM	Input	Info	------------------------------	
7/12/2012 5:59:52 PM	Input	Info	---------- Enum End ----------	
7/12/2012 5:59:52 PM	Input	Info	Default monitoring enabled	
7/12/2012 5:59:52 PM	ClientUI	Info	Qt version: 4.7.2	
7/12/2012 5:59:52 PM	ClientUI	Info	Using configuration location: C:/Users/christine/AppData/Roaming/TS3Client/ts3clientui_qt.conf	
7/12/2012 5:59:53 PM	ClientUI	Info	Last update check was: 	
7/12/2012 5:59:53 PM		Info	Checking for updates...	
7/12/2012 5:59:53 PM		Info	creating2 0000000001F59210	
7/12/2012 5:59:53 PM		Info	Update check, my version: 1340260499, latest version: 1340260499	
7/12/2012 6:00:01 PM	ClientUI	Info	Connect to server: voice.teamspeak.com	
7/12/2012 6:00:01 PM	ClientUI	Info	Trying to resolve voice.teamspeak.com	
7/12/2012 6:00:01 PM		Info	creating 0000000001F62E80	
7/12/2012 6:00:01 PM		Info	TSDNS found at "voice.teamspeak.com" and queried successfully. Result: 194.97.114.2:9987	
7/12/2012 6:00:01 PM	ClientUI	Info	Lookup finished: 194.97.114.2 9987 voice.teamspeak.com 1 0	
7/12/2012 6:00:01 PM	ClientUI	Info	Resolve successful: 194.97.114.2:9987	
7/12/2012 6:00:01 PM	ClientUI	Info	Checking blacklist	
7/12/2012 6:00:01 PM		Info	Trying to resolve blacklist server	
7/12/2012 6:00:01 PM		Info	creating2 0000000001F658D0	
7/12/2012 6:00:01 PM	ClientUI	Info	Blacklist check ok	
7/12/2012 6:00:01 PM	ClientUI	Info	Initiating connection: 194.97.114.2:9987 voice.teamspeak.com	
7/12/2012 6:00:01 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - enter	
7/12/2012 6:00:01 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - leave	
7/12/2012 6:00:01 PM	Windows Audio Session	Debug	WAS::openDevice-enter	
7/12/2012 6:00:01 PM	Windows Audio Session	Debug	WAS Buffer size: 882	
7/12/2012 6:00:01 PM	Windows Audio Session	Debug	WAS::openDevice-leave	
7/12/2012 6:00:01 PM	Windows Audio Session	Debug	WAS::startDevice-enter	
7/12/2012 6:00:01 PM	Windows Audio Session	Debug	WAS::startDevice-leave	
7/12/2012 6:00:01 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - enter	
7/12/2012 6:00:01 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - leave	
7/12/2012 6:00:01 PM	Windows Audio Session	Debug	WAS::openDevice-enter	
7/12/2012 6:00:01 PM	Windows Audio Session	Debug	WAS Buffer size: 882	
7/12/2012 6:00:01 PM	Windows Audio Session	Debug	WAS::openDevice-leave	
7/12/2012 6:00:01 PM	PreProSpeex	Info	Speex version: speex-1.2beta3	
7/12/2012 6:00:01 PM	Windows Audio Session	Debug	WAS::startDevice-enter	
7/12/2012 6:00:01 PM	Windows Audio Session	Debug	WAS::startDevice-leave	
7/12/2012 6:00:01 PM		Info	Blacklist server resolved	
7/12/2012 6:00:01 PM		Info	Data sent to blacklist server	
7/12/2012 6:00:01 PM	ClientUI	Info	Connect status: Connecting	
7/12/2012 6:00:01 PM		Info	Data received from blacklist server: 1,	
7/12/2012 6:00:01 PM	ClientUI	Info	Connect status: Connected	
7/12/2012 6:00:01 PM	ClientUI	Info	Connect status: Establishing connection	
7/12/2012 6:00:02 PM	ClientUI	Info	Connect status: Connection established	
7/12/2012 6:00:02 PM		Info	deleting 0000000001F59210	
7/12/2012 6:00:02 PM		Info	deleting 0000000001F658D0	
7/12/2012 6:00:07 PM	ClientUI	Info	Connect status: Disconnected	
7/12/2012 6:00:07 PM	ClientUI	Info	Disconnected or forced to leave, want autoreconnect = 0	
7/12/2012 6:00:07 PM	Bookmarks	Info	Disconnect, total time: 5 - 5	
7/12/2012 6:00:12 PM		Info	deleting 0000000001F62E80	
7/12/2012 6:01:35 PM	ClientUI	Info	Connect to server: ts3.ats-hq.net	
7/12/2012 6:01:35 PM	ClientUI	Info	Trying to resolve ts3.ats-hq.net	
7/12/2012 6:01:35 PM		Info	creating 0000000001F658D0	
7/12/2012 6:01:38 PM	ClientUI	Info	Lookup finished: 50.23.212.54 4284 ts3.ats-hq.net 0 0	
7/12/2012 6:01:38 PM	ClientUI	Info	Resolve successful: 50.23.212.54:4284	
7/12/2012 6:01:38 PM	ClientUI	Info	Checking blacklist	
7/12/2012 6:01:38 PM		Info	Trying to resolve blacklist server	
7/12/2012 6:01:38 PM		Info	creating2 0000000001F643D0	
7/12/2012 6:01:38 PM	ClientUI	Info	Blacklist check ok	
7/12/2012 6:01:38 PM	ClientUI	Info	Initiating connection: 50.23.212.54:4284 ts3.ats-hq.net	
7/12/2012 6:01:38 PM		Info	Blacklist server resolved	
7/12/2012 6:01:38 PM		Info	Data sent to blacklist server	
7/12/2012 6:01:38 PM	ClientUI	Info	Connect status: Connecting	
7/12/2012 6:01:38 PM		Info	Data received from blacklist server: 1,	
7/12/2012 6:01:38 PM	ClientUI	Info	Connect status: Connected	
7/12/2012 6:01:38 PM	ClientUI	Info	Connect status: Establishing connection	
7/12/2012 6:01:38 PM	ClientUI	Info	Connect status: Connection established	
7/12/2012 6:01:43 PM		Info	deleting 0000000001F643D0	
7/12/2012 6:01:43 PM		Info	deleting 0000000001F658D0	
7/12/2012 6:03:20 PM		Info	Loading stylesheet: default	
7/12/2012 6:04:01 PM	SCHandler	Warning	Got command data while disconnected, dropping	
7/12/2012 6:04:01 PM	ClientUI	Info	Connect status: Disconnected	
7/12/2012 6:04:01 PM	ClientUI	Info	Connection lost, want autoreconnect = 1	
7/12/2012 6:04:01 PM	Bookmarks	Info	Disconnect, total time: 142 - 142	
7/12/2012 6:04:02 PM	ClientUI	Info	Autoreconnecting	
7/12/2012 6:04:02 PM	ClientUI	Info	Connect to server: ts3.ats-hq.net	
7/12/2012 6:04:02 PM	ClientUI	Info	Trying to resolve ts3.ats-hq.net	
7/12/2012 6:04:02 PM		Info	creating 0000000001F658D0	
7/12/2012 6:04:02 PM	ClientUI	Info	Lookup finished: 50.23.212.54 4284 ts3.ats-hq.net 0 0	
7/12/2012 6:04:02 PM	ClientUI	Info	Resolve successful: 50.23.212.54:4284	
7/12/2012 6:04:02 PM	ClientUI	Info	Checking blacklist	
7/12/2012 6:04:02 PM		Info	Trying to resolve blacklist server	
7/12/2012 6:04:02 PM		Info	creating2 00000000084E5F90	
7/12/2012 6:04:02 PM	ClientUI	Info	Blacklist check ok	
7/12/2012 6:04:02 PM	ClientUI	Info	Initiating connection: 50.23.212.54:4284 ts3.ats-hq.net	
7/12/2012 6:04:02 PM		Info	Blacklist server resolved	
7/12/2012 6:04:02 PM		Info	Data sent to blacklist server	
7/12/2012 6:04:02 PM	ClientUI	Info	Connect status: Connecting	
7/12/2012 6:04:02 PM		Info	Data received from blacklist server: 1,	
7/12/2012 6:04:03 PM		Info	deleting 00000000084E5F90	
7/12/2012 6:04:08 PM	ClientUI	Info	Connect status: Disconnected	
7/12/2012 6:04:08 PM	ClientUI	Info	Failed to connect to server, want autoreconnect = 1	
7/12/2012 6:04:09 PM	ClientUI	Info	Autoreconnecting	
7/12/2012 6:04:09 PM	ClientUI	Info	Connect to server: ts3.ats-hq.net	
7/12/2012 6:04:09 PM	ClientUI	Info	Trying to resolve ts3.ats-hq.net	
7/12/2012 6:04:09 PM		Info	creating 00000000084E5F90	
7/12/2012 6:04:10 PM	ClientUI	Info	Lookup finished: 50.23.212.54 4284 ts3.ats-hq.net 0 0	
7/12/2012 6:04:10 PM	ClientUI	Info	Resolve successful: 50.23.212.54:4284	
7/12/2012 6:04:10 PM	ClientUI	Info	Checking blacklist	
7/12/2012 6:04:10 PM		Info	Trying to resolve blacklist server	
7/12/2012 6:04:10 PM		Info	creating2 00000000084E6080	
7/12/2012 6:04:10 PM	ClientUI	Info	Blacklist check ok	
7/12/2012 6:04:10 PM	ClientUI	Info	Initiating connection: 50.23.212.54:4284 ts3.ats-hq.net	
7/12/2012 6:04:10 PM		Info	Blacklist server resolved	
7/12/2012 6:04:10 PM		Info	Data sent to blacklist server	
7/12/2012 6:04:10 PM	ClientUI	Info	Connect status: Connecting	
7/12/2012 6:04:10 PM		Info	Data received from blacklist server: 1,	
7/12/2012 6:04:13 PM		Info	deleting 0000000001F658D0	
7/12/2012 6:04:13 PM		Info	deleting 00000000084E6080	
7/12/2012 6:04:13 PM		Info	deleting 00000000084E5F90	
7/12/2012 6:04:14 PM	ClientUI	Info	Connect status: Disconnected	
7/12/2012 6:04:14 PM	ClientUI	Info	Disconnected or forced to leave, want autoreconnect = 0	
7/12/2012 6:04:48 PM		Error	Error downloading icon: 1794	
7/12/2012 6:04:48 PM		Error	Error downloading icon: 1794	
7/12/2012 6:05:46 PM	ClientUI	Info	Connect to server: 50.23.212.54t	
7/12/2012 6:05:46 PM	ClientUI	Info	Trying to resolve 50.23.212.54t	
7/12/2012 6:05:46 PM		Info	creating 00000000084E5F90	
7/12/2012 6:05:48 PM		Warning	 getaddrinfo error: No such host is known. 	
7/12/2012 6:05:48 PM		Warning	 getaddrinfo error: No such host is known. 	
7/12/2012 6:05:48 PM		Warning	 getaddrinfo error: No such host is known. 	
7/12/2012 6:05:48 PM		Info	No TSDNS found at "212.54t"	
7/12/2012 6:05:48 PM		Warning	 getaddrinfo error: No such host is known. 	
7/12/2012 6:05:48 PM		Info	No TSDNS found at "54t"	
7/12/2012 6:05:48 PM	ClientUI	Info	Lookup finished:  0  1 2	
7/12/2012 6:05:48 PM	ClientUI	Info	Failed to resolve 50.23.212.54t	
7/12/2012 6:05:53 PM		Info	deleting 00000000084E5F90	
7/12/2012 6:06:09 PM	ClientUI	Info	Connect to server: 50.23.212.54	
7/12/2012 6:06:09 PM	ClientUI	Info	Checking blacklist	
7/12/2012 6:06:09 PM		Info	Trying to resolve blacklist server	
7/12/2012 6:06:09 PM		Info	creating2 00000000084E5F90	
7/12/2012 6:06:09 PM	ClientUI	Info	Blacklist check ok	
7/12/2012 6:06:09 PM	ClientUI	Info	Initiating connection: 50.23.212.54:4284 50.23.212.54	
7/12/2012 6:06:09 PM		Info	Blacklist server resolved	
7/12/2012 6:06:09 PM		Info	Data sent to blacklist server	
7/12/2012 6:06:09 PM	ClientUI	Info	Connect status: Connecting	
7/12/2012 6:06:09 PM		Info	Data received from blacklist server: 1,	
7/12/2012 6:06:13 PM		Info	deleting 00000000084E5F90	
7/12/2012 6:06:15 PM	ClientUI	Info	Connect status: Disconnected	
7/12/2012 6:06:15 PM	ClientUI	Info	Failed to connect to server, want autoreconnect = 0


    After the fresh install, once she got disconnected it would not let her connect to any server, she can how ever close the client and launch the program again to connect to a server, but it just does it again....

    I didnt bother editing out anything, this way you get all the client logs so best to help me with this issue, please help.
    Last edited by dante696; 16-07-2012 at 11:29.
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  2. 16-07-2012, 11:31 #2
    dante696
    dante696 is offline -= TeamSpeak Team =-
    Join Date
    Jun 2008
    Posts
    7,776
    7/12/2012 6:05:48 PM Warning getaddrinfo error: No such host is known.
    This looks like she has a problem resolving dns addresses or has a high ping or packet los.
    Could that be and does another server work for her?

    We can only guess in such cases, because they are network releated, maybe she does use WLan and has a bad connection or someone in her apartment does use the internet for down-/uploads and does cause such disconnects.
    ---------------------------------------------------------
    Please don't send me private messages with support questions as long I or someone else from Teamspeak Staff asked for it.
    Seriously > They belong into the forum and maybe other users have these questions/problems too.

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