incompatible with new SKY Firmware using a wired connection

[Angelgiga]

Problem solved for me.

I have been advised by my internet provider (Sky) that as of the 13th of August, a recently applied firmware update to their routers has resulted in a problem in connecting with Teamspeak 3, Ventrillo and some Skype services via a LAN connection.

I have been advised that they are working towards a resolution in the next 7-10 days to fix this issue and restore functionality.

The current work around is to connect to your router via WirelessLAN (wi-fi) and you will be able to use these services as normal until the firmware update issue has been resolved.

I have complained to my ISP and currently they only have 3 cases of this logged in the UK.

If you are encountering problems such as insta-disconnects on these services and are a Sky customer, i suggest you contact their customer services team and lodge a complaint.

This is their fault and is nothing you have done.


Hope this helps anyone having teamspeak issues who are with SKY BROADBAND.

[Crydebris]

Anyone able to help?

[dante696]

http://forum.teamspeak.com/showthrea...of-information.
As said above, please check your settings and yes it also can be UPnP.

[dante696]

There are other users with router from sky itself and it has worked before the firmware was udpated.

Thank you for this feedback

[dante696]

http://forum.teamspeak.com/showthrea...062#post323062
Another user with a new firmware and problems.

He solved it with a workaround.

[Crydebris]

I did say I my router has none of those settings i.e no Flood protection settings. I will check my UPnP once I have clocked off.

[karian1963]

I will reiterate what Angelgiga said above.

I too have been experiencing disconnection problems and I have also contacted Sky (twice today!) Initially they said that they have changed my broadband to a "Gamer profile" but this did not improve at all (obviously).

I strongly recommend that if you have these problems on Sky BB then register it as a FAULT with the operator and dont take any other "fix" from them. My Router firmware was updated 30th July.

Its good to hear that at least someone was told that they were working on this issue. I also get disconnected with Need for Speed World multiplayer matches after race start as well.

[BlackWind]

sky are in denil because their are much more than 3 cases it toke 20 people just to get them to lissen that it was the firmware and that their was a problem cos i have been ready their forums for updates

[Crydebris]

Alright guys I know there's a lot of these problems going around and unfortunately I've become apart of it.

Every 30 seconds I get disconnected from every server but only during times people are talking, if everyone is silent then everything is fine but whats the point of silent VoIP?

First off this is the log I keep getting:

14/10/2012 20:07:26 Info TeamSpeak 3 Client 3.0.7 (2012-06-21 06:34:59)
14/10/2012 20:07:26 Direct Sound Debug setting timer resolution to 1ms
14/10/2012 20:07:27 Query Info listening on 127.0.0.1:25639
14/10/2012 20:07:27 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
14/10/2012 20:07:27 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
14/10/2012 20:07:27 Input Info -------- Enum Devices --------
14/10/2012 20:07:27 Input Info Device No:3 [KEYBOARD]
14/10/2012 20:07:27 Input Info Handle: \\?\Root#RDP_KBD#0000#{884b96c3-56ef-11d1-bc8c-00a0c91405dd}
14/10/2012 20:07:27 Input Info Mode: 1
14/10/2012 20:07:27 Input Info Function Keys: 12
14/10/2012 20:07:27 Input Info Indicators: 3
14/10/2012 20:07:27 Input Info Keys Total: 101
14/10/2012 20:07:27 Input Info Type: 81
14/10/2012 20:07:27 Input Info Subtype: 0
14/10/2012 20:07:27 Input Info ------------------------------
14/10/2012 20:07:27 Input Info Device No:4 [KEYBOARD]
14/10/2012 20:07:27 Input Info Handle: \\?\HID#VID_1532&PID_0015&MI_01#7&247e2ad7&0&0000# {884b96c3-56ef-11d1-bc8c-00a0c91405dd}
14/10/2012 20:07:27 Input Info Mode: 1
14/10/2012 20:07:27 Input Info Function Keys: 12
14/10/2012 20:07:27 Input Info Indicators: 3
14/10/2012 20:07:27 Input Info Keys Total: 264
14/10/2012 20:07:27 Input Info Type: 81
14/10/2012 20:07:27 Input Info Subtype: 0
14/10/2012 20:07:27 Input Info ------------------------------
14/10/2012 20:07:27 Input Info Device No:5 [KEYBOARD]
14/10/2012 20:07:27 Input Info Handle: \\?\HID#VID_1038&PID_0510&MI_00#8&16c12799&0&0000# {884b96c3-56ef-11d1-bc8c-00a0c91405dd}
14/10/2012 20:07:27 Input Info Mode: 1
14/10/2012 20:07:27 Input Info Function Keys: 12
14/10/2012 20:07:27 Input Info Indicators: 3
14/10/2012 20:07:27 Input Info Keys Total: 264
14/10/2012 20:07:27 Input Info Type: 81
14/10/2012 20:07:27 Input Info Subtype: 0
14/10/2012 20:07:27 Input Info ------------------------------
14/10/2012 20:07:27 Input Info Device No: 6 [MOUSE]
14/10/2012 20:07:27 Input Info Handle: \\?\Root#RDP_MOU#0000#{378de44c-56ef-11d1-bc8c-00a0c91405dd}
14/10/2012 20:07:27 Input Info ID: 2
14/10/2012 20:07:27 Input Info Buttons: 2
14/10/2012 20:07:27 Input Info ------------------------------
14/10/2012 20:07:27 Input Info Device No: 7 [MOUSE]
14/10/2012 20:07:27 Input Info Handle: \\?\HID#VID_1532&PID_0015&MI_00#7&cba9e92&0&0000#{ 378de44c-56ef-11d1-bc8c-00a0c91405dd}
14/10/2012 20:07:27 Input Info ID: 256
14/10/2012 20:07:27 Input Info Buttons: 7
14/10/2012 20:07:27 Input Info ------------------------------
14/10/2012 20:07:27 Input Info ---------- Enum End ----------
14/10/2012 20:07:27 Input Info Default monitoring enabled
14/10/2012 20:07:27 ClientUI Info Qt version: 4.7.2
14/10/2012 20:07:27 ClientUI Info Using configuration location: C:/Program Files/TeamSpeak 3 Client/config/ts3clientui_qt.conf
14/10/2012 20:07:27 ClientUI Info Last update check was:
14/10/2012 20:07:27 Info Checking for updates...
14/10/2012 20:07:27 Info creating2 0000000002074C00
14/10/2012 20:07:27 Info Update check, my version: 1340260499, latest version: 1343657352
14/10/2012 20:07:37 Info deleting 0000000002074C00
14/10/2012 20:07:46 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
14/10/2012 20:07:46 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
14/10/2012 20:07:46 Windows Audio Session Debug WAS:penDevice-enter
14/10/2012 20:07:46 Windows Audio Session Debug WAS Buffer size: 896
14/10/2012 20:07:46 Windows Audio Session Debug WAS:penDevice-leave
14/10/2012 20:07:46 PreProSpeex Info Speex version: speex-1.2beta3
14/10/2012 20:07:46 Windows Audio Session Debug WAS::startDevice-enter
14/10/2012 20:07:46 Windows Audio Session Debug WAS::startDevice-leave
14/10/2012 20:07:46 Windows Audio Session Debug WAS:penDevice-enter
14/10/2012 20:07:46 Windows Audio Session Debug WAS Buffer size: 960
14/10/2012 20:07:46 Windows Audio Session Debug WAS:penDevice-leave
14/10/2012 20:07:46 Windows Audio Session Debug WAS::startDevice-enter
14/10/2012 20:07:46 Windows Audio Session Debug WAS::startDevice-leave
14/10/2012 20:07:48 Windows Audio Session Debug WAS::stopDevice-enter
14/10/2012 20:07:48 Windows Audio Session Debug WAS::stopDevice-leave
14/10/2012 20:07:48 Windows Audio Session Debug WAS::closeDevice-enter
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::queueDeviceDelete - enter
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::queueDeviceDelete - leave
14/10/2012 20:07:48 Windows Audio Session Debug WAS::closeDevice-leave
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::clearQueue - enter
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
14/10/2012 20:07:48 Windows Audio Session Devel Waiting for device to close
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::clearQueue - leave
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
14/10/2012 20:07:48 Windows Audio Session Debug WAS::stopDevice-enter
14/10/2012 20:07:48 Windows Audio Session Debug WAS::stopDevice-leave
14/10/2012 20:07:48 Windows Audio Session Debug WAS::closeDevice-enter
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::queueDeviceDelete - enter
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::queueDeviceDelete - leave
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::clearQueue - enter
14/10/2012 20:07:48 Windows Audio Session Debug WAS::closeDevice-leave
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
14/10/2012 20:07:48 Windows Audio Session Devel Waiting for device to close
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::clearQueue - leave
14/10/2012 20:07:48 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
14/10/2012 20:07:59 Windows Audio Session Debug WAS:penDevice-enter
14/10/2012 20:07:59 Windows Audio Session Debug WAS Buffer size: 960
14/10/2012 20:07:59 Windows Audio Session Debug WAS:penDevice-leave
14/10/2012 20:07:59 Windows Audio Session Debug WAS::startDevice-enter
14/10/2012 20:07:59 Windows Audio Session Debug WAS::startDevice-leave
14/10/2012 20:08:05 Windows Audio Session Debug WAS::stopDevice-enter
14/10/2012 20:08:05 Windows Audio Session Debug WAS::stopDevice-leave
14/10/2012 20:08:05 Windows Audio Session Debug WAS::closeDevice-enter
14/10/2012 20:08:05 Windows Audio Session Devel DeviceDeleteList::queueDeviceDelete - enter
14/10/2012 20:08:05 Windows Audio Session Devel DeviceDeleteList::queueDeviceDelete - leave
14/10/2012 20:08:05 Windows Audio Session Debug WAS::closeDevice-leave
14/10/2012 20:08:05 Windows Audio Session Devel DeviceDeleteList::clearQueue - enter
14/10/2012 20:08:05 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
14/10/2012 20:08:05 Windows Audio Session Devel Waiting for device to close
14/10/2012 20:08:05 Windows Audio Session Devel DeviceDeleteList::clearQueue - leave
14/10/2012 20:08:05 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
14/10/2012 20:08:05 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
14/10/2012 20:08:05 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
14/10/2012 20:08:05 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
14/10/2012 20:08:05 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
14/10/2012 20:08:40 ClientUI Info Connect to server: 46.249.40.72
14/10/2012 20:08:40 ClientUI Info Checking blacklist
14/10/2012 20:08:40 Info Trying to resolve blacklist server
14/10/2012 20:08:40 Info creating2 0000000008E9A3E0
14/10/2012 20:08:40 ClientUI Info Blacklist check ok
14/10/2012 20:08:40 ClientUI Info Initiating connection: 46.249.40.72:10002 46.249.40.72
14/10/2012 20:08:40 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
14/10/2012 20:08:40 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
14/10/2012 20:08:40 Windows Audio Session Debug WAS:penDevice-enter
14/10/2012 20:08:40 Windows Audio Session Debug WAS Buffer size: 960
14/10/2012 20:08:40 Windows Audio Session Debug WAS:penDevice-leave
14/10/2012 20:08:40 Windows Audio Session Debug WAS::startDevice-enter
14/10/2012 20:08:40 Windows Audio Session Debug WAS::startDevice-leave
14/10/2012 20:08:40 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - enter
14/10/2012 20:08:40 Windows Audio Session Devel DeviceDeleteList::waitForDeletes - leave
14/10/2012 20:08:40 Windows Audio Session Debug WAS:penDevice-enter
14/10/2012 20:08:40 Windows Audio Session Debug WAS Buffer size: 896
14/10/2012 20:08:40 Windows Audio Session Debug WAS:penDevice-leave
14/10/2012 20:08:40 Windows Audio Session Debug WAS::startDevice-enter
14/10/2012 20:08:40 Windows Audio Session Debug WAS::startDevice-leave
14/10/2012 20:08:40 Info Blacklist server resolved
14/10/2012 20:08:40 Info Data sent to blacklist server
14/10/2012 20:08:40 ClientUI Info Connect status: Connecting
14/10/2012 20:08:40 Info Data received from blacklist server: 1,
14/10/2012 20:08:40 ClientUI Info Connect status: Connected
14/10/2012 20:08:40 ClientUI Info Connect status: Establishing connection
14/10/2012 20:08:41 ClientUI Info Connect status: Connection established
14/10/2012 20:08:47 Info deleting 0000000008E9A3E0
14/10/2012 20:09:51 ClientUI Info Connect status: Disconnected
14/10/2012 20:09:51 ClientUI Info Connection lost, want autoreconnect = 1
14/10/2012 20:09:51 Bookmarks Info Disconnect, total time: 70 - 70
14/10/2012 20:09:52 ClientUI Info Autoreconnecting
14/10/2012 20:09:52 ClientUI Info Connect to server: 46.249.40.72
14/10/2012 20:09:52 ClientUI Info Checking blacklist
14/10/2012 20:09:52 Info Trying to resolve blacklist server
14/10/2012 20:09:52 Info creating2 000000000202E700
14/10/2012 20:09:52 ClientUI Info Blacklist check ok
14/10/2012 20:09:52 ClientUI Info Initiating connection: 46.249.40.72:10002 46.249.40.72
14/10/2012 20:09:52 Info Blacklist server resolved
14/10/2012 20:09:52 Info Data sent to blacklist server
14/10/2012 20:09:52 ClientUI Info Connect status: Connecting
14/10/2012 20:09:52 Info Data received from blacklist server: 1,
14/10/2012 20:09:52 ClientUI Info Connect status: Connected
14/10/2012 20:09:52 ClientUI Info Connect status: Establishing connection
14/10/2012 20:09:52 ClientUI Info Connect status: Connection established
14/10/2012 20:09:57 Info deleting 000000000202E700
14/10/2012 20:10:17 ClientUI Info Connect status: Disconnected
14/10/2012 20:10:17 ClientUI Info Connection lost, want autoreconnect = 1
14/10/2012 20:10:17 Bookmarks Info Disconnect, total time: 24 - 94
14/10/2012 20:10:18 ClientUI Info Autoreconnecting
14/10/2012 20:10:18 ClientUI Info Connect to server: 46.249.40.72
14/10/2012 20:10:18 ClientUI Info Checking blacklist
14/10/2012 20:10:18 Info Trying to resolve blacklist server
14/10/2012 20:10:18 Info creating2 000000000202E700
14/10/2012 20:10:18 ClientUI Info Blacklist check ok
14/10/2012 20:10:18 ClientUI Info Initiating connection: 46.249.40.72:10002 46.249.40.72
14/10/2012 20:10:18 Info Blacklist server resolved
14/10/2012 20:10:18 Info Data sent to blacklist server
14/10/2012 20:10:18 ClientUI Info Connect status: Connecting
14/10/2012 20:10:18 Info Data received from blacklist server: 1,
14/10/2012 20:10:18 ClientUI Info Connect status: Connected
14/10/2012 20:10:18 ClientUI Info Connect status: Establishing connection
14/10/2012 20:10:18 ClientUI Info Connect status: Connection established
14/10/2012 20:10:23 ClientUI Info Connect status: Disconnected
14/10/2012 20:10:23 ClientUI Info Disconnected or forced to leave, want autoreconnect = 0
14/10/2012 20:10:23 Bookmarks Info Disconnect, total time: 5 - 99
14/10/2012 20:10:27 Info deleting 000000000202E700

This is version 3.0.7

I had this problem start on 3.0.8 and tried to switch to an earlier copy as apparently there was issues with 8, But it seems that problem has followed.

The specs of my rig are as follows:

• CPU: AMD Phenom II X6 1090T 3.2GHz
• Memory: 8GB DDR3
• Gfx: Nvidia Geforce GTX 570 SE
• Hard Drive 1: OCZ Agility 3 60GB SSD
• Hard Drive 2: OCZ Agility 3 240GB SSD
• Hard Drive 3: Western Digital Green 2TB HDD
• Network Adapater: Realtek Onboard 100mbps Ethernet
• Motherboard: ASUS Sabertooth 990FX
• Sound: Realtek onboard HD Sound
• Windows: Windows 7 64bit Ultimate 6.0.1.7601 (SP1)

My internet connection is a 11mb with average download speed of 1.2mb/s and an upload speed of 600kbp/s, My ping also hits about 25ms.

Things I have tried:

• Reinstalling TS3
• Installing TS2
• Resetting my router
• turning off all firewalls
• turning off antivirus
• Trying different versions of TS3
• Opening ports
• ... Some other stuff

Help would be appreciated.

[Chris]

Does it happen only to you?
Does it happen on other servers as well?

[Crydebris]

Happens on every server I have been on, I have joined random servers from 2 people talking to 20 people. Every time more than 1 person starts talking I get kicked. I downloaded it onto my iPhone and it connects to my clans server perfectly fine but only on this computer. Only happens to me no one else from the clan has the same problem.

Also like to note I am connected to my router through Ethernet cable rather than wireless, apparently it works perfectly fine over wireless but I use my computer for work and need to be connected at all times.

[Chris]

Sounds like a firewall / antivirus / security software running on your PC, which blocks or limits UDP traffic. Try and disable those.

[Crydebris]

as previously stated I have tried turning off all firewalls and anti virus, but still nothing. I'll add that my current ISP is SKY and know they are troublesome when comes to VoIP.

[Chris]

There is a known issue with a sky firmware see this Thread.