clientlimit reached - npl exists

[ishizu]

Hey there,

I have a problem with my NPL. I uploaded it in my root folder on my server (ts3-folder). I restart my teamspeakserver but nothing happened.

When I want to create a Virtual Server, I only get this information out of my ServerQuery:

error id=0 msg=ok
error id=2816 msg=virtualserver\slimit\sreached

My server has 31 Clientslots actually and I need more but I can't increase it. What did I wrong or could you help me?

If I have overlook a thread like this, I'm sorry.

Thanks for reading and may helping me.

[dante696]

Please check your server log first.
I guess the license file is not accepted or the server was not stopped before.
Maybe the licnse file is broken. It should look like my exmaple, when you open a copy of the license with an editor.

Company name : Maximilian Example
address      : Examplestreet 34
zipcode      : 21479
city         : Exampletown
country      : Germany
phone        : +491742368796
fax          : 
sales contact: Maximilian Example (maximilian********.com)
tech contact : Maximilian Example (maximilian********.com)

type         : Nonprofit
start date   : Wed Jan  6 00:00:00 2010
end date     : Thu Jan  6 00:00:00 2011
max. virtual servers: 10
max. slots   : 512
description  : TeamSpeak 3 Non-Profit License (http://www.teamspeak.com/)

==key==
rGRHs<dawkrjwjwsfdsfwf/>dwdwfe3jj3ijädeqöfwtw598f4g98wg84wq84q4q4t4jtjEFQAWFGswfCayfFF§T$WDSGSHJTU&RUIASa>>/fwfqfwergdafawefjwhwuhuihwafa

[ishizu]

If you mean the licencekey.dat - there is only the key, not my name or anything like on the top of your example. Only a long queue of letters and numbers.

I stopped my server. I copied my licencekey.dat in the root-folder of my ts3 and then I started the server.

What can I do? :/

[maxi1990]

post your server *_0.log to see if your license has been accepted by the server.

[ishizu]

thanks for pm-help^^

2012-08-17 11:02:02.444358|WARNING |Accounting | | Unable to find valid license key, falling back to limited functionality
2012-08-17 11:02:02.944561|ERROR |Accounting | | local accounting reports an already running instance, instance will shutdown
2012-08-17 11:02:02.944673|ERROR |ServerLibPriv | | Server() error while starting servermanager, error: instance limit reached
2012-08-17 11:03:20.124974|WARNING |Accounting | | Unable to find valid license key, falling back to limited functionality
2012-08-17 11:03:20.138151|INFO |FileManager | | listening on 0.0.0.0:30033
2012-08-17 11:03:20.182257|INFO |VirtualServer | 1| listening on 0.0.0.0:9987
2012-08-17 11:03:20.182399|INFO |CIDRManager | | updated query_ip_whitelist ips: 127.0.0.1,
2012-08-17 11:03:20.182632|INFO |Query | | listening on 0.0.0.0:10011

So I think the licence was not accepted or I'm wrong?

[maxi1990]

You are right. The server is unable to find a licensekey.dat.
Make sure that the server's shell user can access (read) the licensekey.dat and use the correct licensepath.

[ishizu]

Please, can you tell me how I can do this?

[SilentStorm]

IN other words: As what User are you logged in to your server when you start TS3 Server and how do you do it?

[ishizu]

I'm Serveradmin at TS3 and my Server. I take the programm WinSCP an Putty to start the TS3 etc. and I use there my own server

[eckart]

Please show us the output from 'ls -la' and 'cat licensekey.dat' (without the key )
I think there is the everytime possible transfer error between windows and linux text files.

[ishizu]

ls -la:

drwxr-xr-x 8 ts ts 4.0K Aug 18 14:34 .
drwxr-xr-x 4 ts ts 4.0K Feb 19 17:37 ..
-rw-r--r-- 1 ts ts 33K Nov 2 2011 CHANGELOG
drwxr-xr-x 2 ts ts 4.0K Nov 2 2011 doc
drwx------ 3 ts ts 4.0K Nov 2 2011 files
-rwxr-xr-x 1 ts ts 212K Nov 2 2011 libts3db_mysql.so
-rwxr-xr-x 1 ts ts 1.1M Nov 2 2011 libts3db_sqlite3.so
-rw-r--r-- 1 ts ts 24K Nov 2 2011 LICENSE
-rw-r--r-- 1 root root 1.3K Aug 17 12:46 licensekey.dat
drwx------ 2 ts ts 4.0K Aug 17 13:12 logs
-rw-r--r-- 1 ts ts 1 Nov 2 2011 query_ip_blacklist.txt
-rw-r--r-- 1 ts ts 10 Nov 2 2011 query_ip_whitelist.txt
drwxr-xr-x 2 ts ts 4.0K Nov 2 2011 serverquerydocs
drwxr-xr-x 4 ts ts 4.0K Nov 2 2011 sql
-rwxr-xr-x 1 ts ts 5.1M Nov 2 2011 ts3server_linux_amd64
-rwxr-xr-x 1 ts ts 432 Nov 2 2011 ts3server_minimal_runscript.sh
-rw-r--r-- 1 root root 6 Aug 17 13:12 ts3server.pid
-rw-r--r-- 1 ts ts 393K Aug 18 14:34 ts3server.sqlitedb
-rwxr-xr-x 1 ts ts 2.8K Nov 2 2011 ts3server_startscript.sh
drwxr-xr-x 2 ts ts 4.0K Nov 2 2011 tsdns

cat licensekey.dat:

only the licensekey ( ... ucHJ ... )

[eckart]

First: Don't start the TS3 server as root.
Second: Normaly the licensekey.dat contains data like this:

Company name : <Your real name>
address      : <street>
zipcode      : <zipcode>
city         : <city>
country      : <country>
phone        : <phone>
fax          : <fax>
sales contact: <contactmail>
tech contact : <contactmail>

type         : Nonprofit
start date   : Fri Jun  1 00:00:00 2012
end date     : Tue Dec  4 00:00:00 2012
max. virtual servers: 10
max. slots   : 512
description  : TeamSpeak 3 Non-Profit License (<url>)

==key==
<and here stands the key>
...

Maybe the "==key==" entry is missing in the dat file.
Please check your mal from teamspeak sales (which contains the licensekey.dat).
If the mail doesn't contains these data, rerequest the licensekey.dat (dont know if this possible).
If the mail contains the data, reupload the licensekey.dat to your server.

[ishizu]

But my licensekey.dat haven't got this details about my registration. There is just this long key...

[SilentStorm]

Do the following:

chown ts:ts licensekey.dat
su ts
cd /path/to/your/Server/Folder
./ts3server_startscript.sh start

If it still doesn't work try to request a new copy of your license and upload that to the server folder, then do the above again.

If it still doesn't work and if the File send to you after that still doesn't contain the information it might have been removed entirely... I don't know.

[ishizu]

The code did not work :/ i ty the other one

Is it normal, that i have this after i use "su ts" ?

\[\033[01;31m\]\u\[\033[01;33m\]@\[\033[01;36m\]\h \[\033[01;33m\]\w \[\033[01;35m\]$ \[\033[00m\]

pls check your pm - I send you a question