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  1. [Resolved] Also getting customers complaining of this.

    Also getting customers complaining of this.
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    [Resolved] I hope so this has been an utter shambles, they...

    I hope so this has been an utter shambles, they do not answer the phone and emails were not replied to.

    Dante picked this up and passed it on to someone who could help and we now have our servers...
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    [Resolved] There has to be some way of contacting...

    There has to be some way of contacting sales/support/accounts ?
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    [Resolved] So I have to have no voice until friday as they...

    So I have to have no voice until friday as they can't get anything in place to resolve this? what about them not answering the phone?
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    [Resolved] Premium support not answering WTH?

    2 days now, we phone and get voicemail, the main premium support sites a landing page and sales do not reply, we have hundreds of servers down and cannot get hold of anyone!

    what gives?
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    turns out we got the machine blackholed by the...

    turns out we got the machine blackholed by the datacenter due to a ddos, it seems they use the easy route and take the machine off the network :(
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    TS3ANetwork::Connect failed error: 10060

    1 of 3 master servers reports this and fails to load any instances.

    rebooting the machine has not helped :(

    2013-08-02 14:19:05.928745|INFO |ServerLibPriv | | TeamSpeak 3 Server 3.0.7...
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    thanks for that :)

    thanks for that :)
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    warning noted but I would really like to get this...

    warning noted but I would really like to get this back where it was as I will never get this server in to the millions.

    If you would be good enough to point me to the part i need to edit I would...
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    reset server id of new servers

    we had the db go down, after it was fixed it had 5 corrupt entries we removed, trouble is they had set themselves from SID=6208753

    so now new instances are all starting from 6 million,

    is there...
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    [Resolved] the problem relates to the fact that the update...

    the problem relates to the fact that the update did not auto disable it, we had customers who had turned it off find your update enabled it again, but due to you changing it they could not find it!
    ...
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    [Resolved] another change that just annoys the hell out of...

    another change that just annoys the hell out of customers, makes me wonder why someone thought this was a good idea!
  13. never mind, i see my error.

    never mind, i see my error.
  14. installed latest version today and now lots and lots of logfiles

    installed teamspeak3-server_win64-3.0.1

    deleted all my logs, started it and i get a log file per virtual server, ok so i read the docs and enabled logappend 1 so it overwrites the old logs,...
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    can only see own avatar/icons

    had this issue raised by a customer, can only see icons i upload, and avatars.

    if the other user has uploaded an avatar all i see is loading image, likewise they cant see icons i have uploaded.
    ...
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    [Resolved] Can't thank you enough for sorting that script...

    Can't thank you enough for sorting that script out, everything done in under 20 seconds using that :D
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    [Resolved] pm sent thanks

    pm sent thanks
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    [Resolved] don't suspose you have the script for that do you...

    don't suspose you have the script for that do you please :D ?
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    [Resolved] would they still be able to modify that value or...

    would they still be able to modify that value or would i need another script to remove the grant value ?

    and thanks :)
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    [Resolved] easy way to disable file manager ?

    is there an easy way to disable the file manager, I have 3 master servers running and several hundred virtuals hosted over the 3.

    had enough of customers hosting illegal content now so i want to...
  21. Sticky: yes i have been back to this lots of times to...

    yes i have been back to this lots of times to take control of customers servers,
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    use premium support then ask what query to...

    use premium support then

    ask what query to run that will give you this back in group 2

    b_permission_modify_power_ignore
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    maybe someone can tell you the query to give the...

    maybe someone can tell you the query to give the query admin this permission back

    b_permission_modify_power_ignore

    or it may be easier to grant this permission 100
    ...
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    it does not help does it. a big thanks to all of...

    it does not help does it. a big thanks to all of you for helping :)
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    i just did a test on a backup, the last line was...

    i just did a test on a backup, the last line was a edited command with the value 99

    i ran


    DELETE FROM perm_server_group WHERE perm_id = "i_needed_modify_power_permission_modify_power_ignore"...
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    can you give me an example please?

    can you give me an example please?
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    sql query to remove grant permissions.

    after an oversight i am left with a few hundred virtual servers that have grant permission 75, i need to delete from all the server admin groups, is there an sql query that will remove them ?

    i...
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    thanks, one last thing, how can i also remove the...

    thanks, one last thing, how can i also remove the grant permissions for it as well ?:confused:
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    that commands a fast way of removing it from the...

    that commands a fast way of removing it from the 500 ish admin groups apart from group 2 thats query admin, and idea why it doesnt work ?
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    no idea, i must have done it at some stage i...

    no idea, i must have done it at some stage

    i got sent this but theres an error it wont run.
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    i found the permissions...

    i found the permissions b_permission_modify_power_ignore was enabled!

    is there any way i can make sure this is removed from all groups except group 2 ?
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    admins can activate modify_maxclients

    im a little stuck here, the default serveramdin group has b_virtualserver_modify_maxclients removed with no grant permission but they can click on it and activate it.

    i thought without grant...
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    ahh nice one, i will remember that :) in the...

    ahh nice one, i will remember that :)

    in the end i only had 2 active servers with errors, the others were ghosts that had not deleted early in the beta.
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    i tried to create the group and got an error,...

    i tried to create the group and got an error, when you have hundreds of servers hosted resetting everything is not an option.
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    same issue here i had to delete and reinstall...

    same issue here

    i had to delete and reinstall the offending servers as premium support were not so premium with resolving it.
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