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  1. #1
    Join Date
    November 2014
    Posts
    3

    License renewing crashes server (server_accounting.cpp:554)

    I've upgraded my TS3 server on FreeBSD 10.0-RELEASE-p1O.

    I can start the server and connect to it but after a few minutes an assertion is triggered see log below :

    Code:
    2014-11-01 13:25:12.161709|INFO    |ServerLibPriv |   | TeamSpeak 3 Server 3.0.11 (2014-09-29 15:33:46)
    2014-11-01 13:25:12.161847|INFO    |ServerLibPriv |   | SystemInformation: FreeBSD 10.0-RELEASE-p10 FreeBSD 10.0-RELEASE-p10 #0: Mon Oct 20 12:42:25 UTC 2014     [email protected]:/usr/obj/usr/src/sys/GENERIC amd64 Binary: 64bit
    2014-11-01 13:25:12.162705|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2014-11-01 13:25:12.162756|INFO    |DatabaseQuery |   | dbPlugin version: 3.6.21
    2014-11-01 13:25:12.162959|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
    2014-11-01 13:25:12.601427|INFO    |Accounting    |   | Your license was updated by the licensing server
    2014-11-01 13:25:12.603458|INFO    |Accounting    |   | Licensing Information
    2014-11-01 13:25:12.603490|INFO    |Accounting    |   | type              : Non-profit
    2014-11-01 13:25:12.603644|INFO    |Accounting    |   | starting date     : Wed Apr  4 00:00:00 2012
    2014-11-01 13:25:12.603680|INFO    |Accounting    |   | ending date       : Thu Oct  4 00:00:00 2012
    2014-11-01 13:25:12.603704|INFO    |Accounting    |   | max virtualservers: 10
    2014-11-01 13:25:12.603725|INFO    |Accounting    |   | max slots         : 512
    2014-11-01 13:25:13.397678|INFO    |              |   | Puzzle precompute time: 782
    2014-11-01 13:25:13.397868|INFO    |FileManager   |   | listening on 0.0.0.0:8859
    2014-11-01 13:25:13.436628|INFO    |CIDRManager   |   | updated query_ip_whitelist ips: 127.0.0.1,
    2014-11-01 13:25:13.436847|INFO    |Query         |   | listening on 0.0.0.0:8858
    2014-11-01 13:25:13.681219|INFO    |              |   | License expired, but there is a new one available.. retrieving
    2014-11-01 13:25:13.965896|INFO    |              |   | License expired, but there is a new one available.. retrieving
    2014-11-01 13:25:14.059738|INFO    |              |   | License expired, but there is a new one available.. retrieving
    2014-11-01 13:25:14.130543|INFO    |              |   | License expired, but there is a new one available.. retrieving
    2014-11-01 13:25:14.243298|INFO    |              |   | License expired, but there is a new one available.. retrieving
    2014-11-01 13:25:14.301891|INFO    |Accounting    |   | Your license was updated by the licensing server
    2014-11-01 13:25:14.453132|INFO    |Accounting    |   | Licensing Information
    2014-11-01 13:25:14.453181|INFO    |Accounting    |   | type              : Non-profit
    2014-11-01 13:25:14.453213|INFO    |Accounting    |   | starting date     : Sun Sep 14 00:00:00 2014
    2014-11-01 13:25:14.453245|INFO    |Accounting    |   | ending date       : Sat Apr  4 00:00:00 2015
    2014-11-01 13:25:14.453268|INFO    |Accounting    |   | max virtualservers: 10
    2014-11-01 13:25:14.453289|INFO    |Accounting    |   | max slots         : 512
    2014-11-01 13:28:13.536622|CRITICAL|Accounting    |   | Assertion "false" failed at server/serverlib/server_accounting.cpp:545;
    Unofrtunately it seems I can't go back to previous version as the database schema must have been updated.

  2. #2
    Join Date
    November 2014
    Posts
    3
    I just noticed I didn't use the latest version 3.0.11.1 but after upgrading I still have the same problem.

  3. #3
    Join Date
    December 2004
    Location
    RF
    Posts
    3,008
    License file must be writable by the server process.
    Next time, use search before creating a new topic.

  4. #4
    Join Date
    November 2014
    Posts
    1

    server_accounting.cpp:554

    Errormesagge:

    [email protected]:/usr/local/teamspeak3$ 2014-11-03 07:05:27.485828|CRITICAL|Accounting | | Assertion “false” failed at server/serverlib/server_accounting.cpp:554;


    Please help in german
    Last edited by dante696; June 24th, 2017 at 12:07 PM. Reason: merged

  5. #5
    Join Date
    June 2008
    Posts
    18,513
    This is not all from your server log!

    1. Open all needed ports -> we have several topics about this! We also have a FAQ
    https://support.teamspeakusa.com/ind...k-3-server-use

    https://support.teamspeakusa.com/ind...rver-verwendet

    2. Make sure, that your license file is readable/writable for the server.
    Last edited by dante696; June 24th, 2017 at 11:54 AM. Reason: green and bold part added
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

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  6. #6
    Join Date
    November 2014
    Posts
    3
    Just so you know, I've searched before posting this but didn't find a topic with the same problem, please don't assume I didn't I may have overlooked the results, thanks.

  7. #7
    Join Date
    November 2015
    Posts
    1

    NPL license on VPS problem

    Hello everyone

    First, i apologize for my english. Sorry if there are some mistakes.
    Then, i am sorry if this topic already exists but i didn't found clear informations about my problem on the web.

    So,

    I got a NPL license for Teamspeak 3 since May 2015 (VPS Debian 7 Linux).
    All was OK and my server was running with 500 slots, no problem.
    Monday (november), my server crashed. So i decided to log on my VPS to restart it.
    But every 2 or 3 minutes after restarting, the server crashed and i found the error message :

    Critical account ing Assertion false failed at server/serverlib/server_accounting.cpp :554

    I searched on the web and i found that it is (maybe, i think) a problem with the renewal of the NPL license (every 6 month).
    I also found a problem : i have to put the licensekey.dat "readable and writable" for the server...
    I reboot, and reinstall all the OS of the VPS and reinstall teamspeak 3, licensekey.dat but the problem is always there.
    The Teamspeak is running but "no license" detected.

    So, Is the problem there ? And How must i do it to put it like before ?

    I hope that somebody could help me and i hope this topic will help other people too.

    Thank you !
    Last edited by dante696; November 20th, 2015 at 07:22 AM. Reason: merged

  8. #8
    Join Date
    January 2017
    Posts
    4

    NPL will not auto renew?

    Hi,

    Sorry if this is in the wrong section of the site so please feel free to move it if needed.

    I have been having issues with my NPL not auto renewing, happened 6 months ago which support emailed me my license and it is happening now as it is due for renewal again however, the logs show there is a new license and give me the new license date and slot info but it just will not add it reverting to the old license causing the TS3 server to drop connection and start ever 2 to 3 minutes.
    Is this a known issue and is there a fix for it?

    I have already submitted a ticket to support about the renewal but thought i would post about the auto renewal not working in case there was a easy fix for it.

    Thanks in advance
    Last edited by dante696; June 24th, 2017 at 11:54 AM. Reason: merged

  9. #9
    Join Date
    February 2012
    Location
    Germany
    Posts
    577
    Renewal worked well just a few days ago for my server:

    2017-06-19 04:47:15.492843|INFO | | |License expired, but there is a new one available.. retrieving
    2017-06-19 04:47:15.713687|INFO |Accounting | |Your license was updated by the licensing server
    2017-06-19 04:47:15.900154|INFO |Accounting | |Licensing Information
    2017-06-19 04:47:15.900245|INFO |Accounting | |type : Non-profit
    2017-06-19 04:47:15.900276|INFO |Accounting | |starting date : Sun Jun 18 00:00:00 2017
    2017-06-19 04:47:15.900300|INFO |Accounting | |ending date : Sat Dec 23 00:00:00 2017
    2017-06-19 04:47:15.900319|INFO |Accounting | |max virtualservers: 10
    2017-06-19 04:47:15.900337|INFO |Accounting | |max slots : 512
    post the log of your server with the renewal entries, if you have errors.

  10. #10
    Join Date
    January 2017
    Posts
    4
    Hi Schlumpi,

    This is taken from my log just now....

    2017-06-24 00:13:33.469347|INFO | | | License expired, but there is a new one available.. retrieving
    2017-06-24 00:13:33.524992|INFO |Accounting | | Your license was updated by the licensing server
    2017-06-24 00:13:33.641496|INFO |Accounting | | Licensing Information
    2017-06-24 00:13:33.641596|INFO |Accounting | | type : Non-profit
    2017-06-24 00:13:33.641653|INFO |Accounting | | starting date : Wed Jun 21 00:00:00 2017
    2017-06-24 00:13:33.641712|INFO |Accounting | | ending date : Sun Dec 24 00:00:00 2017
    2017-06-24 00:13:33.641762|INFO |Accounting | | max virtualservers: 10
    2017-06-24 00:13:33.641844|INFO |Accounting | | max slots : 512
    2017-06-24 00:16:33.344550|CRITICAL|Accounting | | Assertion "false" failed at server/serverlib/server_accounting.cpp:554;
    Then the server drops, reconnects and reverts to the expired license, just continues to do this.

    EDIT:-

    Think i have fixed the problem. It occurred to me the server was trying to update but couldn't so i checked and changed the file permissions and it seems to have fixed it, license now showing the new updated one.

    Hope this may help some others
    Last edited by Excel_UK; June 24th, 2017 at 01:43 AM.

  11. #11
    Join Date
    June 2011
    Location
    Germany
    Posts
    4,368
    This topic has been discussed a hundred times here and you could have found it by just searching for the last log line...

  12. #12
    Join Date
    January 2017
    Posts
    4
    Quote Originally Posted by numma_cway View Post
    This topic has been discussed a hundred times here and you could have found it by just searching for the last log line...
    And now there is one more post about it without having to troll through hundreds of posts at stupid o'clock in the morning.

    Thanks for adding nothing to the discussion, your a great help....

  13. #13
    Join Date
    June 2011
    Location
    Germany
    Posts
    4,368
    It's just a hint that you should maybe consider finding out what Google is, instead of asking NPL support about your server misconfigurations.

  14. #14
    Join Date
    June 2008
    Posts
    18,513
    A hint may help. That hint didn't.
    Thread merged.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

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  15. #15
    Join Date
    January 2017
    Posts
    4
    Quote Originally Posted by numma_cway View Post
    It's just a hint that you should maybe consider finding out what Google is, instead of asking NPL support about your server misconfigurations.
    Maybe you should just refrain from posting as you bring nothing to the table.

    The Teamspeak forums are to help other Teamspeak users which is why i posted here. I guess your one of those who knows everything about everything and try to undermine those that need help.

    As far misconfigurations, the file was installed directly from TS download section and not altered in any way.

    It is people like you who put off people asking for help fearing they will be spoken to as a total noob by a jumped up child who thinks everyone should already know what solutions are to problems.

    In future if you cannot help someone please refrain from posting just so you can look good, trust me, you look silly on the grounds that you didn't help and you assume i didn't first use google and then the TS search option.

    Forums are for help and information which is what i was after but as you read i corrected the problem and posted what i did to correct the issue to maybe help someone else in the future maybe as that makes me happier to actually help than to try and ridicule someone because you think they are not as smart as you.

    Thank you dante696, you can lock this thread if you wish as it was resolved well before numma_cway made his extremely helpful post.

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