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  1. #1
    Join Date
    July 2011

    Can't reach TS3 server

    Hello again!

    Thanks for helping me on my previous problem with setting up my TS3 server.

    Now with my server running I got one final problem:
    I cannot reach my server through the client.

    Here goes my _0 log:

    2015-06-24 12:09:00.218037|INFO    |ServerLibPriv |   | TeamSpeak 3 Server (2015-04-13 13:26:31)
    2015-06-24 12:09:00.218240|INFO    |ServerLibPriv |   | SystemInformation: Linux 3.2.0-4-amd64 #1 SMP Debian 3.2.68-1+deb7u1 x86_64 Binary: 64bit
    2015-06-24 12:09:00.218329|INFO    |ServerLibPriv |   | Using hardware aes
    2015-06-24 12:09:00.219421|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2015-06-24 12:09:00.219517|INFO    |DatabaseQuery |   | dbPlugin version: 3.6.21
    2015-06-24 12:09:00.220045|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
    2015-06-24 12:09:00.235465|INFO    |SQL           |   | db_CreateTables() tables created
    2015-06-24 12:09:00.344351|WARNING |Accounting    |   | Unable to find valid license key, falling back to limited functionality
    2015-06-24 12:09:00.782085|INFO    |              |   | Puzzle precompute time: 429
    2015-06-24 12:09:00.782391|INFO    |FileManager   |   | listening on
    2015-06-24 12:09:00.785186|INFO    |VirtualSvrMgr |   | executing monthly interval
    2015-06-24 12:09:00.785294|INFO    |VirtualSvrMgr |   | reset virtualserver traffic statistics
    2015-06-24 12:09:00.908724|INFO    |CIDRManager   |   | updated query_ip_whitelist ips:, 
    2015-06-24 12:09:00.909011|INFO    |Query         |   | listening on
    2015-06-24 12:12:11.767140|INFO    |Query         |   | query from 1 XX.XXX.XXX.XXX:51246 issued: login with account "serveradmin"(serveradmin)
    (IP censored)

    and here comes my _1:
    2015-06-24 12:09:00.900482|INFO    |VirtualServer |  1| listening on
    2015-06-24 12:09:00.900780|INFO    |VirtualServer |  1| client 'server'(id:0) added privilege key for servergroup 'Server Admin'(id:6)
    2015-06-24 12:09:00.900822|WARNING |VirtualServer |  1| --------------------------------------------------------
    2015-06-24 12:09:00.900855|WARNING |VirtualServer |  1| ServerAdmin privilege key created, please use the line below
    2015-06-24 12:09:00.900886|WARNING |VirtualServer |  1| token=xxxxxxxxxxxxxxxxx
    2015-06-24 12:09:00.900915|WARNING |VirtualServer |  1| --------------------------------------------------------
    (token censored)

    All ports should be open as netstat -nutpl proves:
    tcp        0      0 *               LISTEN      22107/ts3server_lin
    tcp        0      0 *               LISTEN      22107/ts3server_lin
    udp        0      0  *                           22107/ts3server_lin
    As you can see in the log, I was able to reach the server via telnet-query qithout any problems. But still I'm unable to reach the server with the client.

    I tried to connect through multiple Domains and of course with the one and only IP (the same I used for the telnet query).

    Pls, be my hero and solve this with me!

  2. #2
    Join Date
    December 2009
    Is there any firewall-script, that maybe deny the connection to specific ports?

    Please append an output of your firewall.

  3. #3
    Join Date
    July 2011
    Since this is a managed server I do not know excactly which scripts are running in the background. Is there a way to check that for me as a non-root user?

    Thank you for your time!

  4. #4
    Join Date
    December 2009
    Maybe there is a webinterface, where you can check this.

    If there is no way to check by yourself, please ask your provider, which firewall-settings are set on your server.

    The following ports are needed to be available for connectiong to your server:

    9987 (UDP) is needed for voice-connections.
    30033 (TCP) is needed for filetransfers (optional)
    10011 (TCP) is needed for query-connections (optional)

    Please check, if the mentioned ports are available remotely, otherwise contact your provider to open the ports within your firewall.

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