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  1. #1
    Join Date
    August 2015
    Posts
    3

    Unable to connect to any teamspeak server after policy change

    This morning (23/08/15) there was an update for teamspeak stating that teamspeak wanted to collect data for research purposes or something similar, of course I would have selected yes but I miss-clicked and clicked no. Because of this I am now unable to connect to any teamspeak server. I have been using voice.teamspeak.com for my tests so its consistent. So far I have:

    •Disabled my firewall
    •Enabled a exception for the teamspeak program
    •Allowed all access for all ports in my firewall
    •Reinstalled teamspeak then deleted every single other remaining piece of it from the install (From the registry, appdata and from my documents) and then reinstalled it
    •Port forwarded any ports necessary in my router
    •Enabled dmz to my client pc.

    I am assuming that the new teamspeak changes I denied are stored on a server somewhere and I was wondering if anyone had any ideas of how to fix this. The only other idea I have had is to reinstall windows but that seems very drastic

    I have also included the client log of what I get when I just open up teamspeak and try to connect to voice.teamspeak.com

    Technical specs:
    I'm on DX11
    Teamspeak 3.0.17
    Windows 8.1 Pro 64 bit

    Thanks for reading
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  2. #2
    Join Date
    June 2008
    Posts
    18,025
    The collection of data is not related for the function that a client can or can't connect to a server.
    This s network / firewall related only.

    You can enable or disbale it anytime when you are not using the beta channel under
    Settings -> Options -> Application -> "Send statitics"

    Try the server ip 194.97.114.2:9987 instead the DNS (voice.teamspeak.com) address.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  3. #3
    Join Date
    August 2015
    Posts
    3

    Re

    I did everything possible regarding firewall disabling and used the different ip you stated but it did not work.

    I ended up installing teamspeak on a windows 8.1 vm and when I finished installing teamspeak and opened it I was given the option again. I accepted it and teamspeak worked and I could connect to my server. I installed teamspeak again on another fresh vm of windows 8.1 and clicked do not accept or whatever the button was and I could not get in.

    This problem seems to be reproducible so I'm not sure if its a new bug in teamspeak which needs to be fixed

    Thank you for the reply

  4. #4
    Join Date
    June 2008
    Posts
    18,025
    I did retry this on Windows 8.1 with a fresh installed client.
    I was able to conmect , when i did choose "no"
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

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