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  1. #1
    Join Date
    September 2011
    Posts
    7

    Random server crash

    Hi,

    I'm using teamspeak on my dedicated linux server :
    Code:
    Linux sushi 3.14.32-xxxx-grs-ipv6-64 #1 SMP Sat Feb 7 11:35:27 CET 2015 x86_64 GNU/Linux
    I had about 300+ day of uptime before I update the server from 3.0.11.2 to 3.0.11.4.
    Trouble seems to happens after this update.

    here is the lasts _0.log files

    Code:
    2015-10-18 18:27:49.847861|INFO    |ServerLibPriv |   | TeamSpeak 3 Server 3.0.11.4 (2015-08-18 13:30:34)
    2015-10-18 18:27:49.848050|INFO    |ServerLibPriv |   | SystemInformation: Linux 3.14.32-xxxx-grs-ipv6-64 #1 SMP Sat Feb 7 11:35:27 CET 2015 x86_64 Binary: 64bit
    2015-10-18 18:27:49.849215|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2015-10-18 18:27:49.849284|INFO    |DatabaseQuery |   | dbPlugin version: 3.6.21
    2015-10-18 18:27:49.849810|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
    2015-10-18 18:27:50.129130|INFO    |Accounting    |   | Licensing Information
    2015-10-18 18:27:50.129213|INFO    |Accounting    |   | type              : Non-profit
    2015-10-18 18:27:50.129288|INFO    |Accounting    |   | starting date     : Mon Aug 17 00:00:00 2015
    2015-10-18 18:27:50.129345|INFO    |Accounting    |   | ending date       : Sat Feb 20 00:00:00 2016
    2015-10-18 18:27:50.129396|INFO    |Accounting    |   | max virtualservers: 10
    2015-10-18 18:27:50.129445|INFO    |Accounting    |   | max slots         : 512
    2015-10-18 18:27:50.816076|INFO    |              |   | Puzzle precompute time: 675
    2015-10-18 18:27:50.817235|INFO    |FileManager   |   | listening on 0.0.0.0:30033
    2015-10-18 18:27:50.978645|INFO    |CIDRManager   |   | updated query_ip_whitelist ips: 127.0.0.1, 90.62.180.139,
    2015-10-18 18:27:50.979460|INFO    |Query         |   | listening on 0.0.0.0:10011
    2015-10-18 18:27:52.445215|INFO    |              |   | Increased protection level to: 1
    2015-10-18 18:28:56.949878|INFO    |              |   | Decreased protection level to: 0
    2015-10-18 21:00:50.008830|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_lgnfmgphnncipcfjccofnikppbkcpbiefejfmkkh': locale::facet::_S_create_c_local$
    2015-10-18 22:33:49.995028|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_cjbgmjlfmhgphmkokaekeenmfhcbhhofopnjjeel': locale::facet::_S_create_c_local$
    2015-10-19 12:03:50.005907|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_4/internal/avatar_cphckimdaclhnlackefldmjjicmhggjdeebmpacb': locale::facet::_S_create_c_local$
    2015-10-19 14:33:50.007011|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_ekodbipnnfhghchibejknijfnefdgnlffcfldfpe': locale::facet::_S_create_c_local$
    2015-10-19 18:23:16.047246|ERROR   |FileListManager|   | caught exception getting filelist(exists) for 'files/virtualserver_1/channel_236/': locale::facet::_S_create_c_locale name not valid
    2015-10-19 18:23:18.266483|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/channel_236': locale::facet::_S_create_c_locale name not valid
    2015-10-19 19:54:49.960106|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_odpobcinmjecmfpicecijbcfjhknnihpahmglccj': locale::facet::_S_create_c_local$
    2015-10-20 01:31:18.306979|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_4/channel_237': locale::facet::_S_create_c_locale name not valid
    2015-10-20 09:28:20.598470|ERROR   |FileListManager|   | caught exception getting filelist(exists) for 'files/virtualserver_7/channel_211/': locale::facet::_S_create_c_locale name not valid
    2015-10-20 09:28:38.460093|ERROR   |FileListManager|   | caught exception getting filelist(exists) for 'files/virtualserver_7/channel_211/': locale::facet::_S_create_c_locale name not valid
    2015-10-20 11:24:49.991952|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_nhhclkelhefdbfphcdchncgljbnancjdpkfofapo': locale::facet::_S_create_c_local$
    2015-10-20 11:30:50.011903|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_ddafghmepoakohpfjckdgbgnhdppkemojlnmfdha': locale::facet::_S_create_c_local$
    2015-10-20 11:30:50.064354|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_omgpfpinkldikacfibicmpafpcdnmnonccigebkm': locale::facet::_S_create_c_local$
    2015-10-20 12:15:49.975449|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_jfahaolpmgedmgdjefomjgbacdmhfimhbelaehii': locale::facet::_S_create_c_local$
    2015-10-20 14:36:37.906414|ERROR   |FileListManager|   | caught exception getting filelist(exists) for 'files/virtualserver_4/channel_164/': locale::facet::_S_create_c_locale name not valid
    2015-10-20 14:36:38.911987|ERROR   |FileListManager|   | caught exception getting filelist(exists) for 'files/virtualserver_4/channel_165/': locale::facet::_S_create_c_locale name not valid
    2015-10-20 14:36:57.367345|ERROR   |FileListManager|   | caught exception getting filelist(exists) for 'files/virtualserver_4/channel_165/': locale::facet::_S_create_c_locale name not valid
    2015-10-20 14:37:46.489223|ERROR   |FileListManager|   | caught exception getting filelist(exists) for 'files/virtualserver_4/channel_191/': locale::facet::_S_create_c_locale name not valid
    2015-10-20 14:53:40.051919|ERROR   |FileListManager|   | caught exception getting filelist(exists) for 'files/virtualserver_4/channel_97/': locale::facet::_S_create_c_locale name not valid
    2015-10-20 16:30:50.011361|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_fmaineiegcelpaeiadljoelknefdmjbkoghnnmec': locale::facet::_S_create_c_local$
    2015-10-20 19:15:50.007842|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_noaibjngmicmbmdemclgbgkknplllgbfgepbmpao': locale::facet::_S_create_c_local$
    2015-10-20 20:51:49.919639|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_iagcenmkclhjkmlmhajkhfefkgfimkbenffoiele': locale::facet::_S_create_c_local$
    Code:
    2015-10-20 22:10:32.462877|INFO    |ServerLibPriv |   | TeamSpeak 3 Server 3.0.11.4 (2015-08-18 13:30:34)
    2015-10-20 22:10:32.463067|INFO    |ServerLibPriv |   | SystemInformation: Linux 3.14.32-xxxx-grs-ipv6-64 #1 SMP Sat Feb 7 11:35:27 CET 2015 x86_64 Binary: 64bit
    2015-10-20 22:10:32.464234|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2015-10-20 22:10:32.464315|INFO    |DatabaseQuery |   | dbPlugin version: 3.6.21
    2015-10-20 22:10:32.464903|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
    2015-10-20 22:10:32.678901|INFO    |Accounting    |   | Licensing Information
    2015-10-20 22:10:32.679008|INFO    |Accounting    |   | type              : Non-profit
    2015-10-20 22:10:32.679087|INFO    |Accounting    |   | starting date     : Mon Aug 17 00:00:00 2015
    2015-10-20 22:10:32.679145|INFO    |Accounting    |   | ending date       : Sat Feb 20 00:00:00 2016
    2015-10-20 22:10:32.679196|INFO    |Accounting    |   | max virtualservers: 10
    2015-10-20 22:10:32.679246|INFO    |Accounting    |   | max slots         : 512
    2015-10-20 22:10:33.195959|INFO    |              |   | Puzzle precompute time: 503
    2015-10-20 22:10:33.196305|INFO    |FileManager   |   | listening on 0.0.0.0:30033
    2015-10-20 22:10:33.332399|INFO    |CIDRManager   |   | updated query_ip_whitelist ips: 127.0.0.1, 90.62.180.139,
    2015-10-20 22:10:33.333363|INFO    |Query         |   | listening on 0.0.0.0:10011
    2015-10-20 22:10:34.446469|INFO    |              |   | Increased protection level to: 1
    2015-10-20 22:11:39.319378|INFO    |              |   | Decreased protection level to: 0
    2015-10-20 22:25:43.028823|INFO    |Query         |   | query from 1 86.215.43.87:51762 issued: login with account "serveradmin"(serveradmin)
    2015-10-21 00:40:32.624720|ERROR   |FileHelp      |   | caught exception during deleteFile for 'files/virtualserver_1/internal/avatar_ghpjaegocphpcocaojfjnkidhkkokgmdcpgfkklc': locale::facet::_S_create_c_local$
    2015-10-21 06:26:11.008334|ERROR   |FileListManager|   | caught exception getting filelist(exists) for 'files/virtualserver_4/channel_147/': locale::facet::_S_create_c_locale name not valid
    I hope those log file are enough, there was almost nothing in log file with index superior to 0.
    When the server crash, the process is not running anymore and I need to start it again with the ts3 start script

    I don't really know how to find the issue, any help is welcome

    Thanks for your time

  2. #2
    Join Date
    September 2012
    Posts
    6,080
    Your server is configured with wrong / non-existent language settings.

    the output of
    Code:
    locale
    must be present in the output of
    Code:
    locale -a
    .
    Try something like
    Code:
    export LC_ALL=en_US.utf8
    When sending PMs please make sure to include a reference link to the thread in question in the body of your message.

  3. #3
    Join Date
    September 2011
    Posts
    7
    Hi,

    I did install locales package and the export command you quoted

    locale now return
    Code:
    LANG=en_GB.UTF-8
    LANGUAGE=en_GB:en
    LC_CTYPE="en_US.utf8"
    LC_NUMERIC="en_US.utf8"
    LC_TIME="en_US.utf8"
    LC_COLLATE="en_US.utf8"
    LC_MONETARY="en_US.utf8"
    LC_MESSAGES="en_US.utf8"
    LC_PAPER="en_US.utf8"
    LC_NAME="en_US.utf8"
    LC_ADDRESS="en_US.utf8"
    LC_TELEPHONE="en_US.utf8"
    LC_MEASUREMENT="en_US.utf8"
    LC_IDENTIFICATION="en_US.utf8"
    LC_ALL=en_US.utf8
    and locale -a
    Code:
    C
    C.UTF-8
    en_GB
    en_GB.iso88591
    en_GB.iso885915
    en_GB.utf8
    en_US.utf8
    POSIX
    I'll watch the server for a little while to see if it fix the crashes, and come back if needed.
    Thanks for your help

  4. #4
    Join Date
    September 2011
    Posts
    7
    13 day uptime today.

    Look like my problem is solved.
    Thanks for your help !

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