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  1. #136
    Join Date
    July 2018
    Posts
    1

    Server crashes after closing Admin Key window, can't be restarted

    Hello,

    I've been trying to set up a teamspeak server on a dedicated server I have running windows 2012 R2. At the moment I don't have a NPL, so I'm trying to work with the free license.

    When I first install the server, this window pops up with admin key, server query login info, etc.

    Click image for larger version. 

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    Then the server runs, I can get on it just fine. But if I close that window, the server crashes and the following files are deleted: ts3server.sqlitedb-shm,ts3server.sqlitedb-wal. When I close the window I'm also no longer able to access the server through Putty. If I try to start the server again, the server starts very briefly(not long enough to connect), those files briefly reappear, then are deleted again when the server crashes.

    Deleting the file ts3server.sqlitedb allows me to reset this so I get a new window with new admin key, just restarting this process.

    Log from one of my attempts:
    Code:
    2018-07-30 12:32:54.161553|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.2.0 (2018-05-08 06:11:20)
    2018-07-30 12:32:54.162552|INFO    |ServerLibPriv |   |SystemInformation: Windows Server 2012 R2 (9600) x64 (AMD or Intel) Binary: 64bit
    2018-07-30 12:32:54.162552|INFO    |ServerLibPriv |   |Using hardware aes
    2018-07-30 12:32:54.162552|INFO    |DatabaseQuery |   |dbPlugin name:    SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
    2018-07-30 12:32:54.162552|INFO    |DatabaseQuery |   |dbPlugin version: 3.11.1
    2018-07-30 12:32:54.163552|INFO    |DatabaseQuery |   |checking database integrity (may take a while)
    2018-07-30 12:32:54.172550|INFO    |SQL           |   |db_CreateTables() tables created
    2018-07-30 12:32:54.188499|WARNING |Accounting    |   |Unable to open licensekey.dat, falling back to limited functionality
    2018-07-30 12:32:54.191500|ERROR   |Accounting    |   |failed to register local accounting service
    2018-07-30 12:32:54.191500|INFO    |Accounting    |   |Licensing Information
    2018-07-30 12:32:54.191500|INFO    |Accounting    |   |licensed to       : Anonymous
    2018-07-30 12:32:54.191500|INFO    |Accounting    |   |type              : No License
    2018-07-30 12:32:54.191500|INFO    |Accounting    |   |starting date     : Wed May 31 22:00:00 2017
    2018-07-30 12:32:54.191500|INFO    |Accounting    |   |ending date       : Fri Aug 31 22:00:00 2018
    2018-07-30 12:32:54.191500|INFO    |Accounting    |   |max virtualservers: 1
    2018-07-30 12:32:54.191500|INFO    |Accounting    |   |max slots         : 32
    2018-07-30 12:32:55.477536|INFO    |              |   |Puzzle precompute time: 1269
    2018-07-30 12:32:55.478541|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
    2018-07-30 12:32:55.478541|INFO    |VirtualSvrMgr |   |executing monthly interval
    2018-07-30 12:32:55.479541|INFO    |VirtualSvrMgr |   |reset virtualserver traffic statistics
    2018-07-30 12:32:55.514473|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128, 
    2018-07-30 12:32:55.514473|INFO    |Query         |   |listening on 0.0.0.0:10011, [::]:10011
    Thanks in advance for any help.
    Last edited by dante696; July 30th, 2018 at 02:06 PM. Reason: merged

  2. #137
    Join Date
    June 2018
    Posts
    16
    the reason for the shutdown is:
    2018-07-30 12:32:54.191500|ERROR |Accounting | |failed to register local accounting service
    the reasons for this problem are usally one of these two:
    * the account used to start the server is missing SE_CREATE_PERMANENT_NAME.
    * the server was stopped incorrectly and windows failed to clean up ressources correctly. Either 3.3.0 or a system restart might solve this problem.

  3. #138
    Join Date
    August 2018
    Location
    Basingstoke, United Kingdom
    Posts
    2

    Upgrade to 3.3.0 crashing on launch

    Hi just upgraded to the latest version for the 3.30 client but our server now crashes on launch.


    This is all the log gives sadly.

    Any help is appreciated.



    2018-08-10 11:33:43.879910|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.3.0 (2018-07-31 16:10:01)
    2018-08-10 11:33:43.880913|INFO |ServerLibPriv | |SystemInformation: Windows Server 2012 R2 (9600) x64 (AMD or Intel) Binary: 64bit
    2018-08-10 11:33:43.880913|INFO |ServerLibPriv | |Using hardware aes
    2018-08-10 11:33:43.880913|INFO |DatabaseQuery | |dbPlugin name: SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
    2018-08-10 11:33:43.880913|INFO |DatabaseQuery | |dbPlugin version: 3.11.1
    2018-08-10 11:33:43.880913|INFO |DatabaseQuery | |checking database integrity (may take a while)
    2018-08-10 11:33:43.888935|WARNING |Accounting | |Unable to open licensekey.dat, falling back to limited functionality
    2018-08-10 11:33:43.894951|ERROR |Accounting | |failed to register local accounting service
    2018-08-10 11:33:43.894951|INFO |Accounting | |Licensing Information
    2018-08-10 11:33:43.894951|INFO |Accounting | |licensed to : Anonymous
    2018-08-10 11:33:43.894951|INFO |Accounting | |type : No License
    2018-08-10 11:33:43.894951|INFO |Accounting | |starting date : Sun Jul 1 00:00:00 2018
    2018-08-10 11:33:43.894951|INFO |Accounting | |ending date : Wed Jul 31 00:00:00 2019
    2018-08-10 11:33:43.894951|INFO |Accounting | |max virtualservers: 1
    2018-08-10 11:33:43.894951|INFO |Accounting | |max slots : 32
    2018-08-10 11:33:43.910993|INFO | | |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
    2018-08-10 11:33:44.795344|INFO | | |Puzzle precompute time: 890
    2018-08-10 11:33:44.796347|INFO |FileManager | |listening on 0.0.0.0:30033, [::]:30033
    2018-08-10 11:33:44.804368|INFO |Query | |listening for query on 0.0.0.0:10011, [::]:10011
    2018-08-10 11:33:44.804368|INFO |CIDRManager | |updated query_ip_whitelist ips: 127.0.0.1/32,
    Last edited by dante696; August 10th, 2018 at 12:38 PM. Reason: merged

  4. #139
    Join Date
    August 2018
    Location
    Basingstoke, United Kingdom
    Posts
    2
    HI Staff,

    I am able to give remote desktop access to my machine if you would like to debug this issue?

  5. #140
    Join Date
    August 2018
    Posts
    1

    Server version 3.3.0 - will not stay open

    Good evening!

    I run a free server for my friends and myself. After updating to 3.3.0 I found that my server would no longer stay open. It shuts down immediately after launch. I have double-checked and ensured that the correct ports are open and am otherwise at a loss as to why the server will not run.

    My logs should be attached. I don't believe I see anything in them that points to why the server quits immediately upon startup.

    Any help would be greatly appreciated. Thank you!
    Attached Files Attached Files
    Last edited by dante696; August 15th, 2018 at 02:13 PM. Reason: merged

  6. #141
    Join Date
    August 2018
    Location
    Debrecen
    Posts
    1

    Server stops with ECP - The signature is not valid

    please help me

    here is the logs:


    log 0:

    Code:
    2018-08-21 18:52:19.313843|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.3.0 (2018-07-31 16:10:01)
    2018-08-21 18:52:19.313843|INFO    |ServerLibPriv |   |SystemInformation: Windows 7 SP1 (7601) x64 (AMD or Intel) Binary: 64bit
    2018-08-21 18:52:19.313843|INFO    |ServerLibPriv |   |Using hardware aes
    2018-08-21 18:52:19.313843|INFO    |DatabaseQuery |   |dbPlugin name:    SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
    2018-08-21 18:52:19.313843|INFO    |DatabaseQuery |   |dbPlugin version: 3.11.1
    2018-08-21 18:52:19.313843|INFO    |DatabaseQuery |   |checking database integrity (may take a while)
    2018-08-21 18:52:19.376243|ERROR   |Accounting    |   |ECP - The signature is not valid
    2018-08-21 18:52:19.376243|ERROR   |Accounting    |   |failed to update local accounting service
    2018-08-21 18:52:19.376243|INFO    |Accounting    |   |Licensing Information
    2018-08-21 18:52:19.376243|INFO    |Accounting    |   |licensed to       : Anonymous
    2018-08-21 18:52:19.376243|INFO    |Accounting    |   |type              : No License
    2018-08-21 18:52:19.376243|INFO    |Accounting    |   |starting date     : Sun Jul  1 00:00:00 2018
    2018-08-21 18:52:19.376243|INFO    |Accounting    |   |ending date       : Wed Jul 31 00:00:00 2019
    2018-08-21 18:52:19.376243|INFO    |Accounting    |   |max virtualservers: 1
    2018-08-21 18:52:19.376243|INFO    |Accounting    |   |max slots         : 32
    2018-08-21 18:52:19.641444|INFO    |              |   |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
    2018-08-21 18:52:20.998646|INFO    |              |   |Puzzle precompute time: 1576
    2018-08-21 18:52:20.998646|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
    2018-08-21 18:52:21.045446|INFO    |Query         |   |listening for query on 0.0.0.0:10011, [::]:10011
    2018-08-21 18:52:21.045446|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128,

    log1:

    Code:
    2018-08-21 18:52:21.045446|INFO    |VirtualServer |1  |listening on 0.0.0.0:9987, [::]:9987
    2018-08-21 18:52:21.061046|INFO    |VirtualServerBase|1  |stopped

  7. #142
    Join Date
    June 2008
    Posts
    17,724
    Code:
    ECP - The signature is not valid
    Havn't seen that before. Need to talk with that to a developer tomorrow.

    Try following:
    1. Check for Windows updates and install them
    2. Download server 3.3.1 and install that one
    3. Try again

    Update 1
    Your content in the license file (licensekey.dat) is broken when this ECP error appears.
    The serer loads the default license instead.


    The shutdown happens because your user permissions on Windows are not ok.
    Code:
    failed to update local accounting service
    Last edited by dante696; August 21st, 2018 at 09:20 PM.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  8. #143
    Join Date
    October 2018
    Posts
    1

    Problems with starting server

    I have the issue of when i start the server it runs for a couple second then stops, when i look in the log it says it cannot open licensekey.dat. Well upon trying to figure it out myself i noticed that the licensekey.dat never gets created. can anyone help me with this. i followed an in debt tut to make it. all i here are some pics of the logs.

    i do not have the non-profit license because they are not accepting applications right now, so im trying to use the free license, but im having this problem. As you can see below it says i have no license. also every tut i watch it creates the license when you accept the license agreement.



    WARNING |Accounting | |Unable to open licensekey.dat, falling back to limited functionality
    2018-10-26 05:02:02.640667|INFO | | |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
    2018-10-26 05:02:04.261841|ERROR |Accounting | |failed to register local accounting service: boost::interprocess::intermodule_singleton initialization failed
    2018-10-26 05:02:04.261841|INFO |Accounting | |Licensing Information
    2018-10-26 05:02:04.261841|INFO |Accounting | |licensed to : Anonymous
    2018-10-26 05:02:04.261841|INFO |Accounting | |type : No License
    2018-10-26 05:02:04.261841|INFO |Accounting | |starting date : Sun Jul 1 00:00:00 2018
    2018-10-26 05:02:04.261841|INFO |Accounting | |ending date : Wed Jul 31 00:00:00 2019
    2018-10-26 05:02:04.261841|INFO |Accounting | |max virtualservers: 1
    2018-10-26 05:02:04.261841|INFO |Accounting | |max slots : 32
    Last edited by dante696; November 19th, 2018 at 10:59 AM. Reason: merged

  9. #144
    Join Date
    June 2008
    Posts
    17,724
    We now found out that a longer up time caused the error as shown in post 143 ( 1 post above mine).

    We have a bug ticket for this and will see if we can fix it.
    Meanwhile as a workaround a reboot of the machine where Windows is running on should fix that.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  10. #145
    Join Date
    February 2010
    Location
    Ohio
    Posts
    3

    Server instantly stops after launch.

    I'm running a Dell Poweredge 1950 with:
    -Windows Server 2016 Essentials
    -2x Intel Xeon E5335
    -32GB(8x4GB) Memory
    -2x 120GB 10,000RPM HDDs in RAID 0

    Have had a TS3Server running for multiple years with regular updates. Shut down the server box for routine cleaning. When the server started back up, TeamSpeak began to almost immediately close itself right after launching. It had already been running for some time, the problem didn't start until after that system reboot. Fresh server runs flawlessly on desktop PC, just not my server box.

    Attempted steps to fix the issue:
    -Verified TS3Server updated to 3.5.0, Still closing instantly.
    -Tried running a fresh download of the server, the program closes the instant I close the "server admin token" dialog box.

    -This is the most recent log in it's entirety:

    2018-11-24 02:05:02.715948|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.5.0 (2018-10-26 06:48:07)
    2018-11-24 02:05:02.715948|INFO |ServerLibPriv | |SystemInformation: Windows Server 2016 (14393) x64 (AMD or Intel) Binary: 64bit
    2018-11-24 02:05:02.718948|INFO |DatabaseQuery | |dbPlugin name: SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
    2018-11-24 02:05:02.718948|INFO |DatabaseQuery | |dbPlugin version: 3.11.1
    2018-11-24 02:05:02.719948|INFO |DatabaseQuery | |checking database integrity (may take a while)
    2018-11-24 02:05:02.771953|INFO |SQL | |db_CreateTables() tables created
    2018-11-24 02:05:02.813957|WARNING |Accounting | |Unable to open licensekey.dat, falling back to limited functionality
    2018-11-24 02:05:02.833959|ERROR |Accounting | |failed to register local accounting service: The file exists.
    2018-11-24 02:05:02.834958|INFO |Accounting | |Licensing Information
    2018-11-24 02:05:02.834958|INFO |Accounting | |licensed to : Anonymous
    2018-11-24 02:05:02.834958|INFO |Accounting | |type : No License
    2018-11-24 02:05:02.834958|INFO |Accounting | |starting date : Sun Jul 1 00:00:00 2018
    2018-11-24 02:05:02.834958|INFO |Accounting | |ending date : Wed Jul 31 00:00:00 2019
    2018-11-24 02:05:02.834958|INFO |Accounting | |max virtualservers: 1
    2018-11-24 02:05:02.834958|INFO |Accounting | |max slots : 32
    2018-11-24 02:05:02.918967|INFO | | |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
    2018-11-24 02:05:05.711219|INFO | | |Puzzle precompute time: 2819
    2018-11-24 02:05:05.713219|INFO |FileManager | |listening on 0.0.0.0:30033, [::]:30033
    2018-11-24 02:05:05.715219|INFO |VirtualSvrMgr | |executing monthly interval
    2018-11-24 02:05:05.715219|INFO |VirtualSvrMgr | |reset virtualserver traffic statistics
    2018-11-24 02:05:05.744222|INFO |Query | |listening for query on 0.0.0.0:10011, [::]:10011
    2018-11-24 02:05:05.745222|INFO |CIDRManager | |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128,

    -File "licensekey.dat" does not exist in the working directory, so I created a blank one.
    -Still didn't work, so I deleted that file.
    -Verified none of the files in the server directory and read only.

    -File ".ts3server_license_accepted" already existed in the main directory.
    -Also already set the OS environment variable TS3SERVER_LICENSE to "accept" prior to starting the server the first time.

    -Then verified ports 9987, 30033, 10011, 443, 2008, 2010 are all open for Teamspeak.
    -Did a tracert to accounting.teamspeak.com and accounting2.teamspeak.com and it runs successfully with 11 and 9 hops respectively and no time outs.

    -Waited 12+ hours and tried again. Still closing near instantly.

    None of this has helped. The program still closes almost instantly after it starts up.
    Last edited by dante696; November 24th, 2018 at 11:20 AM. Reason: merged

  11. #146
    Join Date
    February 2010
    Location
    Ohio
    Posts
    3
    I've found a temporary workaround. If I start a fresh server and just don't close the admin token dialog, the server stays open and functions.

  12. #147
    Join Date
    June 2008
    Posts
    17,724
    Please try to reboot your Windows server and then start the ts server.
    We found an issue when uptime on Windows is high. That one will be fixed in next server update.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

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