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  1. #1
    Join Date
    April 2016
    Posts
    5

    Can't update (update cancelled error 403)

    update_win64.ini_lzma2_returned 403
    Unable to download update update_win64.ini_lzma2_
    update cancelled


    can someone help me

  2. #2
    Join Date
    June 2008
    Posts
    18,513
    Try again or download the installer http://www.teamspeak.com/downloads
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  3. #3
    Join Date
    April 2016
    Posts
    1
    Just wanted to drop in and say I have the same issue:

    Code:
    Previous update session for v. 1459504131 found
    Starting update process for updater
    Download / check product ini
    Downloading update_win32.ini._lzma2_
    update_win32.ini._lzma2_ returned 403
    update_win32.ini._lzma2_ returned 403
    update_win32.ini._lzma2_ returned 403
    update_win32.ini._lzma2_ returned 403
    update_win32.ini._lzma2_ returned 403
    Unable to download update_win32.ini._lzma2_
    Update cancelled

  4. #4
    Join Date
    June 2008
    Posts
    18,513
    The file(s) do exist on the server.
    This could be a problem with cloudflare. But should work now.

    Please use the installer in case this is not solved.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  5. #5
    Join Date
    April 2016
    Posts
    1
    Hi

    Just wanted to add that I too could not use the update tool to get to 3.0.19

    Previous update session for v. 1459504131 found
    Starting update process for updater
    Download / check product ini
    Downloading update_win64.ini._lzma2_
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    Unable to download update_win64.ini._lzma2_
    Update cancelled

    Looking at the error code, the server is sending a 403 forbidden code, rather than a 404 file not found code. So the files may well be on the server, but we are not allowed to access them.

    I have followed the advice and since used the installer to update. But it would be nice if you guys could get to the bottom of this.

    Ravenstar68

  6. #6
    Join Date
    April 2016
    Location
    Norway
    Posts
    2

    Update fails, returned error 403

    Hi, I have a problem updating teamspeak. It just stops.
    OS: Windows 10 (up to date)
    I am updating TS3 from version 3.0.18.2 to 3.0.19.
    QT version: 5.5.0

    I tried troubleshooting by turning off security, firewall and so on, but of no luck.

    Here are the details from the log:
    Waiting until TeamSpeak 3 Client has been closed.
    Previous update session for v. 1459504131 found
    Starting update process for updater
    Download / check product ini
    Downloading update_win64.ini._lzma2_
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    Unable to download update_win64.ini._lzma2_
    Update cancelled


    Looks like some access conflicts while sending requests to the update server.
    Any suggestions?


    I wonder if this would happen for any future update...
    Last edited by dante696; April 25th, 2016 at 08:36 AM. Reason: merged

  7. #7
    Join Date
    April 2016
    Posts
    1
    I want to pitch in, I have the exact same problem:

    Starting update process for updater
    Download / check product ini
    Downloading update_win64.ini._lzma2_
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    Unable to download update_win64.ini._lzma2_
    Update cancelled

    This has been an issue from before 3.0.18.2, and only way to patch the client is through downloading the latest installed from download site.

    But currently, the latest download package is for 3.0.19, Not the 3.0.19.1 which I want.

    Uninstalling, reinstalling, deleting update.ini doesn't help trying to update to latest version.

    I'm using the 64bit versio as it says in the update log.

  8. #8
    Join Date
    June 2008
    Posts
    18,513
    Can you please send me your IP that you had in that moment and can you please make a traceroute to files.teamspeak-services.com?
    We only want to analyze the problem.

    Send your result and IP in a private message for your own privacy.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  9. #9
    Join Date
    June 2002
    Location
    Netherlands
    Posts
    1,049
    what happens when you try to open http://files.teamspeak-services.com/...64.ini._lzma2_ in a browser?

  10. #10
    Join Date
    April 2016
    Location
    Norway
    Posts
    2
    Problem just solved. Update successful. No changes made client-side to solve the problem.

    I guess it was solved serverside / routing / firewall.. ?



    @ nwerensteijn: went just fine, only eventually issue was a security report of harmful site.

  11. #11
    Join Date
    August 2010
    Location
    Finland
    Posts
    5
    Quote Originally Posted by nwerensteijn View Post
    what happens when you try to open http://files.teamspeak-services.com/...64.ini._lzma2_ in a browser?
    I had the same problem and it was caused by F-Secure SAFE. It was blocking this url for some reason.

  12. #12
    Join Date
    April 2016
    Posts
    1

    Updater doesn't work anymore

    Ever since the last 2 updates from Team Speak 3, the updater doesn't work. Whenever it tries to download the update it returns 403 (forbidden) from all the mirrors and fails.

    I've read that you should remove the update.ini file from the program folder, but that doesn't seem to solve the issue.

    Code:
    Previous update session for v. 1461588969 found
    Starting update process for updater
    Download / check product ini
    Downloading update_win64.ini._lzma2_
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    update_win64.ini._lzma2_ returned 403
    Unable to download update_win64.ini._lzma2_
    Update cancelled
    I'm able to manually download the 64bit binary and install it, but it's more convenient for this feature to just work.
    Last edited by dante696; May 2nd, 2016 at 07:36 AM. Reason: merged

  13. #13
    Join Date
    August 2017
    Posts
    1

    Ts3 doesn't let me update it.

    So one day i decided to update my ts3, but it doesnt let me:

    Previous update session for v. 1468491418 found
    Starting update process for updater
    Download / check product ini
    Compiling download and replace list for updater
    Downloading files
    Downloading bin_win64/Qt5Core.dll._lzma2_
    Downloading bin_win64/Qt5Gui.dll._lzma2_
    Downloading bin_win64/Qt5Network.dll._lzma2_
    Downloading bin_win64/Qt5Widgets.dll._lzma2_
    Downloading bin_win64/platforms/qwindows.dll._lzma2_
    Downloading bin_win64/update.exe._lzma2_
    bin_win64/platforms/qwindows.dll._lzma2_ returned 403
    bin_win64/update.exe._lzma2_ returned 403
    bin_win64/update.exe._lzma2_ returned 403
    bin_win64/platforms/qwindows.dll._lzma2_ returned 403
    bin_win64/update.exe._lzma2_ returned 403
    bin_win64/platforms/qwindows.dll._lzma2_ returned 403
    bin_win64/platforms/qwindows.dll._lzma2_ returned 403
    bin_win64/update.exe._lzma2_ returned 403
    bin_win64/platforms/qwindows.dll._lzma2_ returned 403
    Unable to download bin_win64/platforms/qwindows.dll._lzma2_
    Abort downloading bin_win64/Qt5Core.dll._lzma2_
    Abort downloading bin_win64/Qt5Gui.dll._lzma2_
    Abort downloading bin_win64/Qt5Network.dll._lzma2_
    Abort downloading bin_win64/Qt5Widgets.dll._lzma2_
    Abort downloading bin_win64/update.exe._lzma2_
    Update cancelled


    And it doesn't let me go to any other ts3 server than 1.

    Thanks,
    Krissujoud

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