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  1. #1
    Join Date
    June 2016
    Posts
    2

    NPL License Auto-Renew

    Hello we have been using Teamspeak for our Gaming community for 5+ years,

    Recently i noticed our TS down and when checking logs i see that the NPL license has expired? It says it expired 2014? we have been using it till today just fine. Now i read that it should auto-renew unless the teamspeak is inactive. our teamspeak has been very active for a long time. so maybe a glitch?

    Anyways When i went and tried to retrieve our license via Email. it gave me another expired copy. Ive sent a support ticket but till then we are without teamspeak which is a problem.

    My questions are, why did it not auto-renew?(want to avoid the problem in the future) & secondly how can i default it back to a standard license so that atleast our admins can connect.

    Thanks.

  2. #2
    Join Date
    June 2008
    Posts
    18,265
    We one tech forum can't 100% tell you why your license wasn't expired.

    - Maybe the server could not write the changes into the license file (check some log 0 files).
    - Or this license wasn't used after 2014
    - Or there was a bug in an outdated server version.
    - Or there was an abuse registred in the past.

    Please be patient and wait for an reply on the ticket.
    Which License ID do you have and which Email and name was used in the license? (you can send me that info in a private message)
    You may use a reserve server meanwhile or set 32 slots for the server.

    I personally wonder how you could start the server and use the license without any erros in the log or shutdowns, when it was outdated since 2014.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  3. #3
    Join Date
    June 2016
    Posts
    2
    Quote Originally Posted by dante696 View Post
    We one tech forum can't 100% tell you why your license wasn't expired.

    - Maybe the server could not write the changes into the license file (check some log 0 files).
    - Or this license wasn't used after 2014
    - Or there was a bug in an outdated server version.
    - Or there was an abuse registred in the past.

    Please be patient and wait for an reply on the ticket.
    Which License ID do you have and which Email and name was used in the license? (you can send me that info in a private message)
    You may use a reserve server meanwhile or set 32 slots for the server.

    I personally wonder how you could start the server and use the license without any erros in the log or shutdowns, when it was outdated since 2014.
    i've PMed you

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