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  1. January 14th, 2017, 06:06 AM #1
    Vigilante1024
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    3.1.0.1 user avatar support partially broken

    It appears as of the latest update, user avatars in many image formats are no longer allowed. What happened to jpg and gif support? Existing user avatars on a server in those formats display only a placeholder page icon.
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  2. January 14th, 2017, 06:44 PM #2
    Chris
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    Cannot reproduce, they do seem to work just fine.
    Did you try setting it again? Maybe it was corrupted or deleted on the server.
    When sending PMs please make sure to include a reference link to the thread in question in the body of your message.
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  3. January 14th, 2017, 07:20 PM #3
    Vigilante1024
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    Quote Originally Posted by Chris View Post
    Cannot reproduce, they do seem to work just fine.
    Did you try setting it again? Maybe it was corrupted or deleted on the server.
    When selecting the file now, the selection filter defaults to images of only the following file types: .bmp .pbm .pgm .png .ppm .xpm .xpm

    If I change the filter to All Files and select a file type not in that list (ex .jpg) I receive the following error:
    "Invalid image selected. Failed to set avatar."

    I've observed the same behavior while connected to several different TS servers (servers running versions 3.0.13.3, 30.0.13.4, and 3.0.13.6).
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  4. January 16th, 2017, 08:27 AM #4
    Chris
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    Please check the imageformats folder in your TeamSpeak client folder. There should be a qjpeg.dll and qgif.dll

    Please also post your full client log.
    When sending PMs please make sure to include a reference link to the thread in question in the body of your message.
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  5. January 16th, 2017, 03:13 PM #5
    Vigilante1024
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    Quote Originally Posted by Chris View Post
    Please check the imageformats folder in your TeamSpeak client folder. There should be a qjpeg.dll and qgif.dll

    Please also post your full client log.
    Both files are present.
    qjpeg.dll
    file version 5.6.1.0
    size 239KB
    modified 2017-01-12

    qgif.dll
    file version 5.6.1.0
    size 26KB
    modified 2017-01-12

    client log after attempting to set a .jpg avatar:

    2017-01-16 15:04:36 Info TeamSpeak 3 Client 3.1.0.1 (2017-01-12 12:10:40)
    2017-01-16 15:04:36 Info SystemInformation: Windows 10 (10586) x64 (AMD or Intel) Binary: 32bit
    2017-01-16 15:04:36 Info Using hardware aes
    2017-01-16 15:04:36 Direct Sound Debug setting timer resolution to 1ms
    2017-01-16 15:04:36 Addons Info Checking for addon updates...
    2017-01-16 15:04:36 Plugins Info Loading plugin: clientquery_plugin.dll
    2017-01-16 15:04:36 Plugins Info Loading plugin: teamspeak_control_plugin.dll
    2017-01-16 15:04:36 Plugins Info Loading plugin: ts3g15_win32.dll
    2017-01-16 15:04:36 Info *** Time [MAINWINDOW_ACTIONS]: 179
    2017-01-16 15:04:36 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter
    2017-01-16 15:04:36 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave
    2017-01-16 15:04:36 Addon Info Addon up to date.
    2017-01-16 15:04:36 Addon Info Addon up to date.
    2017-01-16 15:04:36 BadgesService Info Received global badge list, size: 6
    2017-01-16 15:04:36 Info *** Time [SERVERVIEW_ACTIONS]: 194
    2017-01-16 15:04:36 Info *** Time [SERVERVIEW]: 208
    2017-01-16 15:04:36 Info *** Time [SERVERVIEWMANAGER]: 237
    2017-01-16 15:04:36 InputDevices Info Input device name: Logitech, Inc. G13 Joystick
    2017-01-16 15:04:36 InputDevices Info Input device name: Blue Microphones Yeti Stereo Microphone
    2017-01-16 15:04:36 InputDevices Info Input device name: Microsoft Corp. Xbox360 Controller
    2017-01-16 15:04:36 Input Info Default monitoring enabled
    2017-01-16 15:04:36 Info *** Time [MAINWINDOW]: 695
    2017-01-16 15:04:36 Info *** Time [INIT]: 696
    2017-01-16 15:04:36 ClientUI Devel Notifications init: Soundpack path: C:/Program Files (x86)/TeamSpeak 3 Client/sound\nosounds
    2017-01-16 15:04:36 ClientUI Info Qt version: 5.6.1
    2017-01-16 15:04:36 ClientUI Info Using configuration location: C:\Users\jcarpenter\AppData\Roaming\TS3Client\sett ings.db
    2017-01-16 15:04:37 ClientUI Info Last update check was: Sun Jan 15 06:43:50 2017
    2017-01-16 15:04:37 ClientUI Info Checking for update
    2017-01-16 15:04:37 Update Info Checking for updates...
    2017-01-16 15:04:38 BadgesService Info Request user badges callback, received 0 user badges
    2017-01-16 15:04:38 Newsticker Info Newsticker next check: Sun Jan 15 19:24:40 2017
    2017-01-16 15:04:38 Newsticker Info Newsticker received for language en, expires on Mon Jan 16 10:34:38 2017, next check in 1800 seconds
    2017-01-16 15:04:38 Update Info Check license version: 1
    2017-01-16 15:04:38 Update Info Check client version: 3.1.0.1 1484223040
    2017-01-16 15:04:38 Update Info Update check, my version: 1484223040, latest version: 1484223040
    2017-01-16 15:04:38 Info Statistics report: Not yet, next report on Tue Jan 24 21:23:02 2017
    2017-01-16 15:14:53 ClientUI Info Connect to server: ts1.housesteiner.com
    2017-01-16 15:14:53 ClientUI Info Trying to resolve ts1.housesteiner.com
    2017-01-16 15:14:53 TSDNS Info A/AAAA DNS resolve for possible TSDNS successful, "housesteiner.com" =(h: 23.235.220.51 p:0)
    2017-01-16 15:14:53 TSDNS Info SRV DNS resolve unsuccessful, "_tsdns._tcp.housesteiner.com" Domain name not found
    2017-01-16 15:14:53 TSDNS Info A/AAAA DNS resolve successful, "ts1.housesteiner.com" =(h: 208.99.112.164 p:0)
    2017-01-16 15:14:53 TSDNS Info SRV DNS resolve unsuccessful, "_ts3._udp.ts1.housesteiner.com" Domain name not found
    2017-01-16 15:14:53 TSDNS Info A/AAAA DNS resolve for possible TSDNS successful, "ts1.housesteiner.com" =(h: 208.99.112.164 p:0)
    2017-01-16 15:14:55 TSDNS Info TSDNS queried unsuccessfully 208.99.112.164:41144
    2017-01-16 15:14:55 TSDNS Info No TSDNS found
    2017-01-16 15:14:55 TSDNS Info TSDNS queried unsuccessfully 23.235.220.51:41144
    2017-01-16 15:14:55 TSDNS Info No TSDNS found
    2017-01-16 15:14:55 ClientUI Info Lookup finished: ip=208.99.112.164 port=9987 query=ts1.housesteiner.com wasTSDNS=0 error=0
    2017-01-16 15:14:55 ClientUI Info Resolve successful: 208.99.112.164:9987
    2017-01-16 15:14:55 ClientUI Info Blacklist check ok
    2017-01-16 15:14:55 ClientUI Info Initiating connection: 208.99.112.164:9987
    2017-01-16 15:14:55 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter
    2017-01-16 15:14:55 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave
    2017-01-16 15:14:55 Windows Audio Session Debug WAS::openDevice-enter
    2017-01-16 15:14:55 Windows Audio Session Debug WAS Buffer size: 984
    2017-01-16 15:14:55 Windows Audio Session Debug WAS::openDevice-leave
    2017-01-16 15:14:55 Windows Audio Session Debug WAS::startDevice-enter
    2017-01-16 15:14:55 Windows Audio Session Debug WAS::startDevice-leave
    2017-01-16 15:14:55 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter
    2017-01-16 15:14:55 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave
    2017-01-16 15:14:55 Windows Audio Session Debug WAS::openDevice-enter
    2017-01-16 15:14:55 Windows Audio Session Debug WAS Buffer size: 970
    2017-01-16 15:14:55 Windows Audio Session Debug WAS::openDevice-leave
    2017-01-16 15:14:55 PreProSpeex Info Speex version: speex-1.2beta3
    2017-01-16 15:14:55 Windows Audio Session Debug WAS::startDevice-enter
    2017-01-16 15:14:55 Windows Audio Session Debug WAS::startDevice-leave
    2017-01-16 15:14:55 ClientUI Info Connect status: Connecting
    2017-01-16 15:14:55 TSDNS Info A/AAAA DNS resolve successful, "blacklist.teamspeak.com" =(h: 46.105.112.65 p:0)
    2017-01-16 15:14:56 PktHandler Devel Puzzle solve time: 4
    2017-01-16 15:14:56 ClientUI Info Connect status: Connected
    2017-01-16 15:14:56 G15 Plugin Info Clients online: 0
    2017-01-16 15:14:56 ClientUI Info Connect status: Establishing connection
    2017-01-16 15:14:56 G15 Plugin Info Clients online: 0
    2017-01-16 15:14:56 BadgesService Info Request user badges callback, received 0 user badges
    2017-01-16 15:14:56 ClientUI Info Connect status: Connection established
    2017-01-16 15:14:56 PermManager Info Loading permissions from cache
    2017-01-16 15:14:56 G15 Plugin Info Clients online: 0
    2017-01-16 15:14:56 UIHelpers Info setClientVolumeModifier: 21 -1
    2017-01-16 15:14:56 UIHelpers Info setClientVolumeModifier: 86 -2
    2017-01-16 15:14:58 G15 Plugin Info Clients online: 16
    2017-01-16 15:15:02 UIHelpers Info Supported image formats: *.bmp *.pbm *.pgm *.png *.ppm *.xbm *.xpm
    2017-01-16 15:15:09 Info Failed to read image C:/Users/jcarpenter/Pictures/fatcatloaf.jpg
    2017-01-16 15:15:09 ClientUI Info Invalid avatar image selected
    2017-01-16 15:15:58 G15 Plugin Info Clients online: 15
    2017-01-16 15:16:59 G15 Plugin Info Clients online: 15
    2017-01-16 15:17:58 G15 Plugin Info Clients online: 15
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  6. January 16th, 2017, 06:37 PM #6
    numma_cway
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    Works fine for me as well. x86 on Win7 x64:
    Code:
    16.01.2017 18:44:36    UIHelpers    Info    Supported image formats: *.bmp *.gif *.jpeg *.jpg *.pbm *.pgm *.png *.ppm *.xbm *.xpm
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  7. January 17th, 2017, 08:21 AM #7
    dante696
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    It may be that the files are broken. A re-installation via installer could fix this.
    Download TeamSpeak3-Client-win32-3.1.0.1.exe

    Do you have QT installed somewhere else?
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

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  8. January 17th, 2017, 09:13 AM #8
    Vigilante1024
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    Quote Originally Posted by dante696 View Post
    It may be that the files are broken. A re-installation via installer could fix this.
    Download TeamSpeak3-Client-win32-3.1.0.1.exe

    Do you have QT installed somewhere else?
    If you mean Quicktime, no I do not have it installed.

    A full reinstall (including uninstall with removal of local settings) of TS3 with the link you provided did not help. Same issue persists. There appears to be another issue now with channel icons on the server I primarily use. This just appeared after the reinstall so it seems to be local. Many channel and user group icons are no longer displaying properly. This seems related, as I spot checked the icon cache in my TS3 appdata path; there are many icon files, some of which are of zero size. The ones that do have a file size can be opened in an image editor, are reported as PNG files, and these are the ones correctly displayed in the TS3 client. Client log linked below due to length limit:

    http://pastebin.com/vTw8puft
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  9. January 17th, 2017, 10:08 AM #9
    dante696
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    With Qt I mean Qt (https://www.qt.io/ Only developers need that).
    The icons are broken for you because you cleared the cache and downloads with 0 bytes are a known problem (we have currently no fix for this).

    Thank you for your feedback. We still have no clue about the problem with your DLLs
    Does it really work when you use client 3.1?
    Download TeamSpeak3-Client-win32-3.1.exe

    Does the 64bit client have the same problem?
    Download TeamSpeak3-Client-win64-3.1.0.1.exe
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  10. January 17th, 2017, 11:09 AM #10
    Vigilante1024
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    Quote Originally Posted by dante696 View Post
    With Qt I mean Qt (https://www.qt.io/ Only developers need that).
    The icons are broken for you because you cleared the cache and downloads with 0 bytes are a known problem (we have currently no fix for this).

    Thank you for your feedback. We still have no clue about the problem with your DLLs
    Does it really work when you use client 3.1?
    Download TeamSpeak3-Client-win32-3.1.exe

    Does the 64bit client have the same problem?
    Download TeamSpeak3-Client-win64-3.1.0.1.exe
    Both of those exhibit the same issue after a clean reinstall.
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  11. January 17th, 2017, 11:52 AM #11
    dante696
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    Dammit.

    But I saw something else in the client log which could explain the problem.
    Code:
    2017-01-16 15:04:36 Info SystemInformation: Windows 10 (10586) x64 (AMD or Intel) Binary: 32bit
    Your Windows 10 version with build 10586 is really outdated (It's a pre version or the first stable release from autumn 2015).
    We had problems with that outdated version in the past before client 3.1 was released to the public.

    The latest Windows 10 version should be build 14xxx or higher when latests updates are installed.
    Could be that you can't upgrade the Windows version to the latest one without re-installing Windows.

    //Edit
    I will try to get this outdated version somewhere and test it out.
    But you should think about updating your Windows version to the latest one.
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  12. January 17th, 2017, 01:34 PM #12
    Vigilante1024
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    I had Win10 set to Defer Updates. Reset that and installed what I guess was the anniversary update. Client log now reports my Windows build as 14393.

    Clean reinstalled TS 3.1.0.1 32-bit, and the issue remains.
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  13. January 17th, 2017, 02:33 PM #13
    dante696
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    I made the same test on this outdated version but was able to set jpg :/

    Code:
    17.01.2017 14:35:33 Info TeamSpeak 3 Client 3.1.0.1 (2017-01-12 12:10:40) 
17.01.2017 14:35:33 Info SystemInformation: Windows 10 (10586) x64 (AMD or Intel) Binary: 32bit
...
..
17.01.2017 14:35:54 UIHelpers Info Supported image formats: *.bmp *.gif *.jpeg *.jpg *.pbm *.pgm *.png *.ppm *.xbm *.xpm
    I only can imagine something blocks the DLL files from being loaded.
    Do you have any antivirus, spyware, firewall installed?
    I have no other clue left here at this moment.
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  14. January 17th, 2017, 02:46 PM #14
    Vigilante1024
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    I have Avast antivirus installed, program and definitions up to date. I've tried temp disabling it then running Teamspeak, with no effect. I don't see any indication that it is actively blocking something.
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  15. January 17th, 2017, 03:07 PM #15
    dante696
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    Is the DLL listed in the Process Explorer (CTRL + F)
    https://i.imgur.com/lDDk87Y.png

    Download the Process Explorer from Microsoft Website.
    The tool can be started without any installation.
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