Forum

Results 1 to 12 of 12
  1. #1
    Join Date
    January 2017
    Posts
    4

    Where do i find a backup of my Recovery Key

    Where do I find the key to the profile backup myeamspeak?

  2. #2
    Join Date
    June 2008
    Posts
    18,151
    There is no backup, in case you did not make one.

    There was a dialog in the client when you logged the first time.
    The dialog where the key was shown told you to save/store it somewhere.

    Name:  save recovery key.png
Views: 11661
Size:  9.3 KB

    Edit
    Quote Originally Posted by dante696 View Post
    When you are still logged in and did not reset your password, then you can still generate a new one in the client under "Tools -> Options -> myTeamSpeak -> New Recovery key".
    Last edited by dante696; August 12th, 2018 at 04:59 PM.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  3. #3
    Join Date
    May 2017
    Posts
    1

    Where and How do I find my encryption recovery key ?

    Hello everyone, I recently changed my password due to the previous one being forgoten, but now my sounds on TeamSpeak are disabled (not sure if related) and I get this notification saying to please enter encryption key.

    I would like to know how to access to the key on my computer, thank you very much.

  4. #4
    Join Date
    August 2017
    Posts
    1

    how do i find my restore recovery key

    first of all im new to these fourms so i dont know where to post.

    one problem ive encounter is ts telling me there is decrypted data and i go to it and it tells me to put in a restore recovery key

    i dont know where to find this at all which is why im asking this

    i hate the messages windows gives me informing me about it

    i dont know if i got in a email or i missed it when creating a ts accouny

  5. #5
    Join Date
    August 2018
    Posts
    1

    Recovery key

    I cant finde my Recovery key can you help me please send me a notifikation thanks
    Last edited by dante696; August 10th, 2018 at 08:31 AM. Reason: merged

  6. #6
    Join Date
    June 2008
    Posts
    18,151
    We can't send you the recovery key we never had it.
    You are the only person who has/had it.

    When you are still logged in and did not reset your password, then you can still generate a new one in the client under "Tools -> Options -> myTeamSpeak -> New Recovery key".
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  7. #7
    Join Date
    August 2014
    Posts
    1

    New recovery key is greyed out what can i do ?

    Quote Originally Posted by dante696 View Post
    We can't send you the recovery key we never had it.
    You are the only person who has/had it.

    When you are still logged in and did not reset your password, then you can still generate a new one in the client under "Tools -> Options -> myTeamSpeak -> New Recovery key".
    Umm my new recovery key option is greyed out. What can I try ?

  8. #8
    Join Date
    June 2008
    Posts
    18,151
    It's greyed out when you are logged out or account is not encrypted.
    There is nothing else you can do without the backup of the key.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  9. #9
    Join Date
    August 2018
    Posts
    2
    Quote Originally Posted by dante696 View Post
    It's greyed out when you are logged out or account is not encrypted.
    There is nothing else you can do without the backup of the key.
    I'm sorry, but what? I've been using TS for years and years and years and I signed up for this "myTeamSpeak" when it came out.

    I received an e-mail with this "Jedi" code, I logged back in to my client - several computers later.

    But because I don't have a recovery code from X amount of years ago, there's "nothing else" I can do to use my account?



    Let me get this straight:

    I know my password
    I have access to my account
    I have access to my e-mail which is on file
    I can actively reset my password - to my e-mail on file


    But I can't do anything with my account because I didn't save a recovery code from however many years ago?


    That has to be the absolute WORST implementation of recovery codes I have EVER seen.





    Recovery codes are meant to get you in to accounts when you're locked out. Not lock you out of accounts when you have full access to them.

    I'll pass on this "myTeamSpeak", clearly it's a waste.

  10. #10
    Join Date
    June 2008
    Posts
    18,151
    All off-topics
    "Recovery key is invalid" got moved to thread.
    https://forum.teamspeak.com/threads/135331

    "Getting a message Unable to decrypt data" got moved to thread.
    https://forum.teamspeak.com/threads/129590

    Quote Originally Posted by Hareuhal View Post
    Let me get this straight:

    I know my password
    I have access to my account
    I have access to my e-mail which is on file
    I can actively reset my password - to my e-mail on file


    But I can't do anything with my account because I didn't save a recovery code from however many years ago?
    You missed to read my answer to this.
    Quote Originally Posted by dante696 View Post
    When you are still logged in and did not reset your password, then you can still generate a new one in the client under "Tools -> Options -> myTeamSpeak -> New Recovery key".
    You can do everything as long you did not reset your password without owning a recovery key.
    The key stored years ago is still valid at this moment.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  11. #11
    Join Date
    August 2018
    Posts
    2
    Quote Originally Posted by dante696 View Post
    All off-topics
    "Recovery key is invalid" got moved to thread.
    https://forum.teamspeak.com/threads/135331

    "Getting a message Unable to decrypt data" got moved to thread.
    https://forum.teamspeak.com/threads/129590


    You missed to read my answer to this.


    You can do everything as long you did not reset your password without owning a recovery key.
    The key stored years ago is still valid at this moment.

    I didn't miss that.


    I hadn't logged in for years, so I reset my password (to my e-mail on file).


    That's why I'm saying this is an awful system. Recovery keys are meant to help you get back in to an account, not actively lock you out of an account despite having access to it.


    If I can get in to my account and my e-mail on file there's no reason why a recovery key should be blocking me afterwards. Based on the number of threads about it, it's quite obvious the one time notification that pops up on first log in is not sufficient.



    Basically:


    I got an e-mail about my "free gift" (Jedi badge)
    I hadn't been logged in to myTeamSpeak in years, so I decided to check it out.
    I reset my password so I could log in
    Logged in to myTeamSpeak
    Redeemed my "free gift" on my account
    Logged in to my client and immediately began receiving errors about this recovery key

    And then I find out that
    1 - there's nothing I can do because I didn't save my key from....how long ago did myTeamSpeak come out?
    2 - I lost my "free gift" because your system let me redeem it on my account which I can't actively use without dealing with notifications every 45-ish seconds.




    Do you see how this is a design flaw?

  12. #12
    Join Date
    November 2017
    Location
    Portimão
    Posts
    11
    after the new ts client update, I started having problems with myteamspeak account synchronization. In android, as I had the online login, I requested a new recovery key. The problem is that the key does not work, neither the new nor the old ones

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. [Not Supported] Create a database backup while server is running
    By EndCrawler in forum Server Support
    Replies: 3
    Last Post: November 10th, 2018, 01:59 PM
  2. [Resolved] Can't find TS3Client folder to backup bookmarks
    By luizsilveira in forum Windows
    Replies: 11
    Last Post: June 7th, 2017, 03:58 PM
  3. Can't find TS3Client folder to backup bookmarks
    By luizsilveira in forum Windows
    Replies: 0
    Last Post: August 18th, 2015, 02:56 PM
  4. adm recovery
    By Bonqe in forum Linux / FreeBSD
    Replies: 3
    Last Post: May 31st, 2013, 09:59 AM
  5. Disaster Recovery => BackUp Server wont work?!
    By Deichgraf in forum Linux / FreeBSD
    Replies: 1
    Last Post: April 26th, 2010, 02:06 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •