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  1. #1
    Join Date
    June 2015
    Posts
    41

    Teamspeak Client instantly crashes (on a sensitive file system)

    Hello,
    I reinstalled my Macbook Air on Mac OS Sierra. Freshly installed.

    After downloading Teamspeak it instantly crashes after accepting the EULA. After that it crashes instantly after every launch.

    Mac OSX 10.12.5
    Case Sensetive Filesystem (Is this the problem?)

    Output of console:
    Code:
    Crashdump ENABLED,  directory is: /Users/xerox/Library/Application Support/TeamSpeak 3/crashdumps
    DUMP defined! Dumpdir is: /Users/xerox/Library/Application Support/TeamSpeak 3/crashdumps
    2017-07-03 07:18:08.797519|INFO    |              |   |TeamSpeak 3 Client 3.1.4.2 (2017-06-28 10:01:41)
    2017-07-03 07:18:08.797847|INFO    |              |   |SystemInformation: Darwin 16.6.0 Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64 x86_64 Binary: 64bit
    2017-07-03 07:18:08.850915|INFO    |ClientUI      |   |OpenGL Info: LibGL, Vendor: Intel Inc., Renderer: Intel HD Graphics 4000 OpenGL Engine, Version: 2.1 INTEL-10.25.13
    2017-07-03 07:18:08.877980|INFO    |Addons        |   |Checking for addon updates...
    2017-07-03 07:18:08.881923|INFO    |Plugins       |   |Loading plugin: libclientquery_plugin_mac.dylib
    2017-07-03 07:18:08.912839|INFO    |Query         |   |listening on 127.0.0.1:25639
    2017-07-03 07:18:09.732438|INFO    |SyncImpl      |   |Creating default config in local storage
    ClientQueryPlugin: currentServerConnectionChanged 1 (0)
    2017-07-03 07:18:09.920314|INFO    |              |   |*** Time [MAINWINDOW]: 919
    2017-07-03 07:18:09.920411|INFO    |              |   |*** Time [INIT]: 920
    2017-07-03 07:18:09.920804|DEVELOP |ClientUI      |   |Notifications init: Soundpack path: /Applications/TeamSpeak 3 Client.app/Contents/SharedSupport/sound/default
    2017-07-03 07:18:10.173985|INFO    |ClientUI      |   |Qt version: 5.6.1
    2017-07-03 07:18:10.174098|INFO    |ClientUI      |   |Using configuration location: /Users/xerox/Library/Application Support/TeamSpeak 3/settings.db
    2017-07-03 07:18:10.421298|INFO    |Bookmarks     |   |Collecting autoconnect bookmarks
    2017-07-03 07:18:10.423357|INFO    |ClientUI      |   |Last update check was: Mo. Juli 3 09:12:24 2017
    Qt WebEngine ICU data not found at /Applications/TeamSpeak 3 Client.app/Contents/resources. Trying parent directory...
    Qt WebEngine ICU data not found at /Applications/TeamSpeak 3 Client.app/Contents. Trying application directory...
    Qt WebEngine ICU data not found at /Applications/TeamSpeak 3 Client.app/Contents/MacOS. Trying fallback directory... The application MAY NOT work.
    Installed Qt WebEngine locales directory not found at location /Applications/TeamSpeak 3 Client.app/Contents/translations/qtwebengine_locales. Trying application directory...
    Qt WebEngine locales directory not found at location /Applications/TeamSpeak 3 Client.app/Contents/MacOS/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
    [0703/091810:FATAL:content_main_runner.cc(735)] Check failed: base::i18n::InitializeICU(). 
    Starting Error Reporter: /var/folders/vd/krlrbmpx14q8hk_18qnkz4180000gn/T/error_report.sh
    No crashdumps have been created.

    Cheers

  2. #2
    Join Date
    June 2008
    Posts
    18,151
    hi X3r0X,
    we will evaluate why your client does crash.

    Is there a reason why you selected a non "case insensitive" file system on your hard drive?
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  3. #3
    Join Date
    June 2015
    Posts
    41
    Actually case-sensetive filesystem is quite helpful for web-development as most hosters (are on linux). On linux case-sensetive filesystems are more than common.

    However if the only solution is to use teamspeak with incase-sensetive I'll reinstall and add another case-sensitive partition for developemt.

    I'm quite suprised that this (maybe) causes so much incompatibility as linux is case-sensetiv. Even steam does not support case-sensetive.

    Thanks for looking into it @dante696

    Cheers

  4. #4
    Join Date
    June 2015
    Posts
    41
    Hello @dante696,
    any news on this?

    Cheers

  5. #5
    Join Date
    June 2008
    Posts
    18,151
    I can reproduce a crash on a case sensitive file system but my log differs from yours.
    Our developers had no time yet to check my crash dumps.

    Note: I don't see this as fixed in the near future.
    Last edited by dante696; July 20th, 2017 at 10:37 AM.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  6. #6
    Join Date
    August 2017
    Posts
    3

    TeamSpeak 3.1.5 crashes on start (Mac 10.11.6)

    TeamSpeak 3.1.5 crashes on start.

    I'm using Mac OS X El Capitan (10.11.6).
    Attached Files Attached Files
    Last edited by dante696; August 22nd, 2017 at 01:12 PM. Reason: merged

  7. #7
    Join Date
    June 2008
    Posts
    18,151
    The log is from client 3.1.0.1 and not from latest version 3.1.5.

    Please try again with client 3.1.5 http://www.teamspeak.com/en/downloads.html
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  8. #8
    Join Date
    August 2017
    Posts
    3
    My bad. I was tried if any older version would not crash so I forgot to check.

    Since 3.1.6 is released I got a dump of that crashing.
    Attached Files Attached Files

  9. #9
    Join Date
    June 2008
    Posts
    18,151
    Thanks i will forward this to our developers.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  10. #10
    Join Date
    August 2017
    Posts
    2

    Crashes after EULA on startup

    Hey all,

    The TeamSpeak client crashes immediately after first accepting the EULA on MacOS. Trying to reopen the client will cause the client to immediately crash to the error report window.

    This is on MacOS 10.12.6 with TeamSpeak clients 3.1.5 and 3.1.6.

    I can attach the error report if that would help (just need help on where it is saved).
    Last edited by dante696; August 23rd, 2017 at 08:58 AM. Reason: merged

  11. #11
    Join Date
    June 2008
    Posts
    18,151
    Do you use a case sensitive file system? In case of this is currently not supported and we know that the client will crash on start.

    You can find the crashdump under the hidden folder
    Code:
    /Users/<username>/Library/Application Support/TeamSpeak 3/crashdumps
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  12. #12
    Join Date
    August 2017
    Posts
    3
    Yes, I do.

    But I cannot phantom any reason why you would have problems with that. Never mind, I'll just put the App in a case insensitive container for now.

  13. #13
    Join Date
    June 2008
    Posts
    18,151
    I'm not sure yet because that topic is still not solved yet.
    I guess the client searches for needed files that could not be found and loaded due the name on a case sensitive file system.

    I merged the threads
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  14. #14
    Join Date
    May 2017
    Posts
    2
    FYI, APFS (due to hit in High Sierra very shortly) is case-sensitive, so it should be high-priority for TeamSpeak to fix this bug soon before it affects all MacOS users.

    Workaround:

    Code:
    ln -sf /Applications/TeamSpeak 3 Client.app/Contents/Resources /Applications/TeamSpeak 3 Client.app/Contents/resources
    Last edited by dante696; August 23rd, 2017 at 08:59 AM. Reason: merged thread and posts

  15. #15
    Join Date
    August 2017
    Posts
    2
    Wasn't aware case sensitive file systems were buggy. Managed to find a workaround at the moment, since have a case sensitive file system is necessary for software development since my stuff is deployed to linux.

    Apparently just symlinking the "Resources" directory to the lower cased "resources" directory allows it to boot... The following command fixes that.

    sudo ln -s "/Applications/TeamSpeak 3 Client.app/Contents/Resources" "/Applications/TeamSpeak 3 Client.app/Contents/resources"

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