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Thread: Cannot Start TS

  1. #1
    Join Date
    August 2017
    Posts
    6

    Cannot Start TS

    Hello, I recently downloaded TS for use on my windows 7 computer, however upon opening, it begins not responding and only shows a blank white screen with no ability to do anything, i cannot X out of the window, i can't interact at all with it. I believe it may be a problem with certain disabled services but I am not sure. I've tried doing clean installs of TS and reinstalls but nothing works. I'd appreciate any help i can get, thanks.

    PS. I've tried basic things like running in admin mode, compatibility mode, etc, and none of these have worked.
    Last edited by Chillaryy; August 7th, 2017 at 05:40 PM.

  2. #2
    Join Date
    September 2012
    Posts
    6,079
    provide a client log, which can be found in either %AppData%\TS3Client\logs or config\logs inside the installation folder.
    When sending PMs please make sure to include a reference link to the thread in question in the body of your message.

  3. #3
    Join Date
    August 2017
    Posts
    6
    ================================================== ================================================== ==============================

    2017-08-07 04:44:05.732457|INFO | | |TeamSpeak 3 Client 3.1.5 (2017-07-20 07:55:55)
    2017-08-07 04:44:05.732457|INFO | | |SystemInformation: Windows 7 SP1 (7601) x64 (AMD or Intel) Binary: 64bit
    2017-08-07 04:44:05.732457|INFO | | |Using hardware aes
    2017-08-07 04:44:05.810461|DEBUG |Direct Sound | |setting timer resolution to 1ms -
    2017-08-07 04:44:05.887466|INFO | | |*** Time [SPAWN_EVENTCONVERTER]: 157
    2017-08-07 04:44:05.897466|INFO |ClientUI | |OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.99f075dade7c)
    2017-08-07 04:44:05.969470|DEVELOP |Addons | |Installation request for Control
    2017-08-07 04:44:05.972471|DEVELOP |Addons | |Installation request for Gamepad and Joystick Hotkey Support
    2017-08-07 04:44:05.973471|DEVELOP |Addons | |Installation request for ClientQuery
    2017-08-07 04:44:05.973471|INFO |Addons | |Checking for addon updates...
    2017-08-07 04:44:06.042475|INFO |SyncImpl | |Creating default config in local storage
    2017-08-07 04:44:06.101478|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
    2017-08-07 04:44:06.101478|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
    2017-08-07 04:44:06.323491|INFO | | |*** Time [MAINWINDOW]: 621
    2017-08-07 04:44:06.323491|INFO | | |*** Time [INIT]: 624
    2017-08-07 04:44:06.323491|DEVELOP |ClientUI | |Notifications init: Soundpack path: F:/Program Files (x86)/TeamSpeak 3 Client/sound\default
    2017-08-07 04:44:06.336491|INFO |ClientUI | |Qt version: 5.6.2
    2017-08-07 04:44:06.336491|INFO |ClientUI | |Using configuration location: C:\Users\kenny\AppData\Roaming\TS3Client\settings. db

    ^ That's where the logs stop

  4. #4
    Join Date
    August 2017
    Posts
    6
    I think it should be noted that I can successfully open an old version of TS (3.0.0) but not 3.1.5

  5. #5
    Join Date
    August 2017
    Posts
    6
    Any solution? Not being able to use Teamspeak is kinda frustrating

  6. #6
    Join Date
    August 2017
    Posts
    6
    Still having issues even after downloading newest version, here's the log when i tried to open it today.



    ================================================== ================================================== ==============================

    2017-08-30 17:33:47.102776|INFO | | |TeamSpeak 3 Client 3.1.6 (2017-08-16 08:59:43)
    2017-08-30 17:33:47.102776|INFO | | |SystemInformation: Windows 7 SP1 (7601) x64 (AMD or Intel) Binary: 64bit
    2017-08-30 17:33:47.102776|INFO | | |Using hardware aes
    2017-08-30 17:33:47.125777|DEBUG |Direct Sound | |setting timer resolution to 1ms -
    2017-08-30 17:33:47.154779|INFO |ClientUI | |OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.99f075dade7c)
    2017-08-30 17:33:47.315788|INFO | | |*** Time [ICONMANGER]: 160
    2017-08-30 17:33:47.316788|DEVELOP |Addons | |Installation request for Control
    2017-08-30 17:33:47.317788|INFO |Addons | |Checking for addon updates...
    2017-08-30 17:33:47.410794|INFO |SyncImpl | |Creating default config in local storage
    2017-08-30 17:33:47.461797|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
    2017-08-30 17:33:47.461797|DEVELOP |Windows Audio Session| |DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
    2017-08-30 17:33:47.557802|INFO | | |*** Time [SERVERVIEWMANAGER]: 117
    2017-08-30 17:33:47.618806|INFO | | |*** Time [MAINWINDOW]: 579
    2017-08-30 17:33:47.618806|INFO | | |*** Time [INIT]: 580
    2017-08-30 17:33:47.618806|DEVELOP |ClientUI | |Notifications init: Soundpack path: F:/Program Files (x86)/sound\default
    2017-08-30 17:33:47.683809|INFO |ClientUI | |Qt version: 5.6.2
    2017-08-30 17:33:47.683809|INFO |ClientUI | |Using configuration location: C:\Users\Jared\AppData\Roaming\TS3Client\settings. db

  7. #7
    Join Date
    November 2006
    Location
    Kent - UK
    Posts
    67
    long shot, but try "deleting C:\Users\Jared\AppData\Roaming\TS3Client\settings. db" back it up though... o.0
    Last edited by Martyn; August 31st, 2017 at 10:46 PM.

  8. #8
    Join Date
    August 2017
    Posts
    6
    Still no luck, however, it seems to have done something considering the logs got a bit further this time, they're exactly the same as before however these are new.


    2017-08-31 22:55:05.995536|DEVELOP |Addons | |Got addon download info for Control
    2017-08-31 22:55:06.065540|DEVELOP |Addons | |Got addon download info for Gamepad and Joystick Hotkey Support
    2017-08-31 22:55:06.065540|DEVELOP |Addons | |Got addon download info for ClientQuery

    But that is where it stops.

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