hello together,

i wanted to get support and see that only user with bought license can submit a ticket.
I like that that you make exceptions and support users without license in tickets
But my suggestion to you is a live support chat on your site/s.
For example a free version is the Live Chat from tawk.to
This is completly free and i think for 10$ / month you can delete the branding.

I dont want to make advertisings, but i want to help you to get a better help for the community

Thanks and best regards,
Timo | NiceKype