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  1. #1
    Join Date
    December 2017
    Posts
    1

    Reset my password and don't have recovery key, cant get my data back

    Hi

    So I recently bought TeamSpeak for my phone(an android phone) becuase my computer could no longer handle having both the application I play on as well as Teamspeak, but I usually have my phone around me so its fine. However, when I downloaded Teamspeak onto my phone, I forgot my password for the cloud and had to change it so it asked for a recovery code, I thought that was the code that came on the email that was the conformation in order to change it, however that was not the case. What should I do about this? Is there a way that I can get the code or should I just go to the fallback data and tell the people on the server I speak on since I have ranks on there.

    Please help and thank you.
    -Blursan

  2. #2
    Join Date
    June 2008
    Posts
    18,025
    The recovery key is the main element to get your data back from your account.
    There is no way to get your data back after you did not save the recovery key on account creation (first login with a client) and changed the password afterwards.

    What you could try is to run the pc client again (or any other device) in case it still has your data.
    But run the client will you are not connected to the internet.
    Now drag & drop all your favorites, identities etc. to the local area (can also be done via right-click on items).
    Now connect to the internet again and login with your new password.
    Now you can put them back into synchronized area.
    This time make sure you have stored your recovery key! You can generate a new one under settings - options - myTeamSpeak.
    Last edited by dante696; August 22nd, 2018 at 07:32 AM.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  3. #3
    Join Date
    January 2018
    Location
    Hungary
    Posts
    3

    Lost account after fresh OS install, looking for any options to retrive it

    I have read some threads about what can I do if I don't have my security key or what is that and sadly noticed there is nothing I can do to get my account back.

    I have done an OS reinstall (8.1 -> 10 upgrade) and I forgot to backup my TS3 folder so I have installed it normally and nota single one of my 7 passwords worked so I requested a new one... There the problem came and I have no security key.
    I have tried to get the files back but TRIM function makes it impossible to recover overwritten data from an SSD.

    I have started using the MyTeamSpeak function back in beta times, I can't even remember have I seen that number or not.
    So is there any option to get my account back to normal?

    If there isn't any, then how can I clear my old data and stop the annoying message about encrypted data?


    Any help is appreciated.
    Cheers, T.
    Last edited by dante696; January 7th, 2018 at 11:38 PM. Reason: merged

  4. #4
    Join Date
    June 2008
    Posts
    18,025
    I don't See a way to get your data back, when you have no backup or did not write down the recovery key (that one did appear first time you logged in with the client) or when there is no device with the old stuff.
    The recovery key dialog did exist in the first 3.1 beta.

    To get rid of encryption error you have to select Fallback in the dialog where you get asked for the recovery key (you can right-click the icon in client status bar to get into the dialog). This will wipe your synced stuff from your account and will generate a new encrypted in our system.
    You will get a new recovery key afterwards.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  5. #5
    Join Date
    January 2018
    Location
    Hungary
    Posts
    3
    Thank you dante696, I will use the Fallback option then.

  6. #6
    Join Date
    January 2018
    Location
    Romania
    Posts
    1

    Help, plz!!!!!!!!!

    Hello. I recently changed my password and now I'm asking for a recovery key. I do not know how to get it or how to recover it. Without this recovery key risk to lose all of the teamspeak servers in the bookmarks. Please help me.
    Last edited by dante696; January 22nd, 2018 at 01:32 PM. Reason: merged, see post #2

  7. #7
    Join Date
    February 2018
    Posts
    1

    TeamSpeak notification

    Hi all
    my teamspeak popup a notification he said this:

    " Unable to decrypt data, please apply encryption backup key "

    I do not have such key please tell me what to do?

    Regards
    Last edited by dante696; February 17th, 2018 at 01:08 PM. Reason: merged

  8. #8
    Join Date
    February 2018
    Posts
    2

    New PC, re installed Teamspeak and is asking for a key

    I dont have the key info anywhere.

    Is there a solution for this?
    Last edited by dante696; February 28th, 2018 at 08:15 PM. Reason: merged

  9. #9
    Join Date
    June 2008
    Posts
    18,025
    The server asks for a key when you join it OR the client asks for a key when you login into your myTeamSpeak account?

    Your description could be booth and you posted in topic "General" and this makes it hard to identity your problem.
    Last edited by dante696; February 28th, 2018 at 03:24 PM.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  10. #10
    Join Date
    February 2018
    Posts
    2
    Quote Originally Posted by dante696 View Post
    The server asks for a key when you join it OR the client asks for a key when you login into your myTeamSpeak account?
    When I log in.
    I get a message
    Unable to decrypt data, please apply encryption backup key

  11. #11
    Join Date
    June 2008
    Posts
    18,025
    It's the key you got when you logged in into your myTeamSpeak account with a TeamSpeak client for first time.

    I have bad news...

    The only thing you can do in your case (fresh installed pc and no backup is available or recovery key written down) is to use fallback and wipe your account's bookmarks, identities etc. and start from scratch.

    thread merged to right section
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  12. #12
    Join Date
    May 2018
    Posts
    2

    Alles weg..

    Hey, Ich habe gerade meine Email und mein Passwort geändert, und jetzt ist alles weg was ich hatte! Meine Identititäten, Meine Favoriten, meine "Icons".. Ich hatte das GamesCom2017 Icon, Was mir schon wichtig ist. Und was mir auch wichtig ist, sind meine Identitäten!! Ich leite ein Webradio, und all unsere Bots sind auf einer gebunden! Bitte schaut nach, ob ihr die wieder findet!!

  13. #13
    Join Date
    June 2011
    Location
    Germany
    Posts
    4,341
    Mal als Frage an TeamSpeak, ist auf der Seite zum Zurücksetzen des Passworts ein riesiger roter Kasten "wenn du fortsetzt, sind alle deine Daten weg" und ein Kästchen zum Anhaken "ich weiß, dass ich alle meine Daten verlieren werde"? Wenn nicht, sollte man vielleicht drüber nachdenken.

  14. #14
    Join Date
    June 2008
    Posts
    18,025
    Quote Originally Posted by numma_cway View Post
    Mal als Frage an TeamSpeak, ist auf der Seite zum Zurücksetzen des Passworts ein riesiger roter Kasten "wenn du fortsetzt, sind alle deine Daten weg" und ein Kästchen zum Anhaken "ich weiß, dass ich alle meine Daten verlieren werde"? Wenn nicht, sollte man vielleicht drüber nachdenken.
    Yep there is a red Box with text. But no checkbox. Might be time to add this
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  15. #15
    Join Date
    March 2013
    Posts
    19

    myteamspeak lost key

    Hello
    I lost pass to myteamspeak make reset of passaword and now lost all identity and list of server

    error
    unable to decrypt data please apply encryption backup key
    but think donw have this key what I can do to recover identity and server list?
    Last edited by dante696; July 11th, 2018 at 07:45 PM. Reason: merged

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