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  1. #1
    Join Date
    February 2018
    Posts
    8

    Mac Teamspeak 3 Client Crash after UPDATE:

    Hi.
    I updated the TeamSpeak 3 client on my Apple Computer (Operating System: Mountain Lion - 10.8.5)
    and now the client (Teamspeak 3 version 3.1.8) repeatedly crashes and will not stay open
    after I click to open it from the applications menu.

    1. I first did the update. It caused the crash.
    2. I deleted my old TeamSpeak 3 version completely.
    3. Re-installed the fresh Teamspeak.exe from the website.
    4. It crashed again and keeps doing so...

    The program never did this before, please help!!

    I get this error over and over again:

    Click image for larger version. 

Name:	ziu8ub.png 
Views:	145 
Size:	19.7 KB 
ID:	16434

    Thank you in advance,
    SfBrave.

  2. #2
    Join Date
    June 2008
    Posts
    18,025
    Please open path Library/Application Support/TeamSpeak 3/crashdumps on your Hard drive and attach at least the crash file.
    What you could try is to rename the TeamSpeak 3 folder to test what happens with a fresh config.

    Which client version was installed before?
    Last edited by dante696; February 17th, 2018 at 09:24 AM. Reason: added a word
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  3. #3
    Join Date
    February 2018
    Posts
    8
    Hi.

    Sorry, am a bit new to this (not used to programs crashing on me after an update).

    There are several .zip files and 1 .dmp file. Not sure which to attach. Let me know and I'll reply with it promptly.

    When you say 'rename', do you mean the applications shortcut name or a particular folder?

    Previous client was: 3.0.19.4 -- from July 14 2016.

    Thanks.

    --merged--

    Hi,

    So I located a file that may help identifying the problem.

    I've attached it below.

    Please let me know if I need to take any further steps.

    I'll check back in 10-15mins.

    Thanks.
    Attached Files Attached Files
    Last edited by dante696; February 16th, 2018 at 01:43 PM. Reason: merged 2 postst

  4. #4
    Join Date
    June 2008
    Posts
    18,025
    This is just a log file from folder logs and not a crash from folder crashdumps.
    The log does not help.

    You waited nearly 1 1/2 years with your till you decided to update your outdated client?
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  5. #5
    Join Date
    February 2018
    Posts
    8
    Hi,

    Yes, I waited 1.5 years to update...because usually when I update things - they no longer end up working.
    Now that it forced me to update, so I did and now it stopped working as a result of the update.

    The highlighted blue file is the one I sent you.

    Click image for larger version. 

Name:	125p9a8.png 
Views:	86 
Size:	38.4 KB 
ID:	16438

    I'm not sure what else to do.
    Last edited by SfBrave; February 16th, 2018 at 02:03 PM. Reason: Typo

  6. #6
    Join Date
    June 2008
    Posts
    18,025
    I know that you did send the .log file.
    Send the complete .zip file

    Edit
    The problem for us when user waiting that long for updates is that it is hard to identify the problem.
    Could be anything that happened from 3.1 to 3.1.8 and we changed/replaced/updated a lot for the client.

    and what you still could try is what i mentioned in my first reply.
    Another thing you could try is to install client 3.1 and 3.1.2, 3.1.3 etc. to see where your problem begins
    http://dl.4players.de/ts/releases/
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  7. #7
    Join Date
    February 2018
    Posts
    8
    Okay..attaching it:

    Thanks.

    EDIT:

    I tested one:

    3.1.7 (the one before this current one)...it crashed.

    I'm going to sleep and I'll test the rest tomorrow and post results when done.

    Let me know if anything happens.
    Attached Files Attached Files
    Last edited by SfBrave; February 16th, 2018 at 02:23 PM.

  8. #8
    Join Date
    February 2018
    Posts
    8
    Hi,

    I ran some tests, tossed the results into a spreadsheet for an easier comparison:

    Click image for larger version. 

Name:	14y8m4l.png 
Views:	89 
Size:	98.0 KB 
ID:	16449

    Most of the versions opened, but then proceeded to ask me for an update.
    The last 3 versions (3.1.6, 3.1.7, 3.1.8) all crashed when I tried to open them.

    The "error_report.app" prompts me with the same screenshot above in my initial post.

    Please let me know if you need anything else.

    Thanks,
    SfBrave.

  9. #9
    Join Date
    June 2008
    Posts
    18,025
    Thank you for your efforts.
    One thing I asked twice could you still try.

    Quote Originally Posted by dante696 View Post
    What you could try is to rename the TeamSpeak 3 folder to test what happens with a fresh config.?
    You will not have any access to your bookmarks/identities etc but that's something you/we can fix, when the latest client starts working.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  10. #10
    Join Date
    February 2018
    Posts
    8
    Hi.

    I renamed the old Teamspeak 3 folder to "test", re-downloaded a new fresh client/config as requested.
    It opened, then crashed again as before.

    Not sure what else to try until maybe a new release..

    Thanks,
    SfBrave.

  11. #11
    Join Date
    February 2018
    Posts
    8
    Hi.

    Any update on what I could try?
    Nothing seems to work, just crash after crash.

    Just double checking... OSX 10.8.5 should be able to run this new updated version correct?

    Thanks,
    SfBrave.

  12. #12
    Join Date
    February 2018
    Posts
    8
    Hi.
    I just noticed Mac OSX verison Teamspeak v3.19 was out...so I tried downloading that.
    Again, it showed the same crash notification.

    Any updates on why it keeps crashing?
    Please let me know.
    Thanks.

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