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  1. #31
    Join Date
    June 2008
    Posts
    18,025
    What i mean with destroyed is that your synced data can not be encrypted.
    The key generated while account could not be encrypted did overwrite old data on your account with the data the client could not encrypt.
    So the old key became invalid from the new key and the new key only contains cryptic account information.

    Fallback only removes synced data. Have you tried that before our conversation today?
    I can try if you want. But there is no way back then for your synced data.

    Do you still have a backup of your servers and identity?
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  2. #32
    Join Date
    November 2017
    Location
    Portimão
    Posts
    11
    Quote Originally Posted by dante696 View Post
    @Marthiiina
    Thanks. Result is that the key is invalid.

    We did re read the whole conversation and the following made us suspicious.

    How could you do that while your account could not be encrypted?
    That dialog should not be available till your could login without any errors.
    Your account is destroyed in case you really could access that dialog and request a new key.
    Old and new recovery would be worthless for this case.

    Only fallback would help in that case. But fallback will whipe all your synced data.

    edit
    @ShadowOfSouls
    are you also willing to share your myts login data and recovery key with me? So i can try to enter it for you.
    I'm not interested in your data!

    Just send me a private message with your data (ps write your mail like user at email.dom or else it will be censored)
    Just send dante696

  3. #33
    Join Date
    August 2018
    Posts
    14
    Quote Originally Posted by dante696 View Post
    What i mean with destroyed is that your synced data can not be encrypted.
    The key generated while account could not be encrypted did overwrite old data on your account with the data the client could not encrypt.
    So the old key became invalid from the new key and the new key only contains cryptic account information.

    Fallback only removes synced data. Have you tried that before our conversation today?
    I can try if you want. But there is no way back then for your synced data.

    Do you still have a backup of your servers and identity?
    Yeah I tried that the first day, when nothing happened with my recovery key, before i submitted a support thingy here in the forum.

    Backup, do I need to do that manually?
    Or is it like, you know saved on my pc/in the teamspeak client on my computer?
    If I have to do it manually, then no I don't have a backup.
    But if it's saved by default. Then I have it.

    If the backup should already exist, the go ahead and try the fallback on your side. If from what i wrote just now, you think I don't have a backup. then please instruct me into doing one. And then after that try the fallback. Because as I said, nothing really seems to be working with these things on my side.

  4. #34
    Join Date
    June 2008
    Posts
    18,025
    @Marthiiina
    That backup needs to be done manually and is only possible when you have a client with your bookmarks & identity.
    On each bookmark or identity you can do a right-click and choose move to local.
    (on identities you can also do a right-click and export one or multiple)

    Please contact me when you have made your backup. Then i will try fallback on your account.


    @ShadowOfSouls
    Thank you for your data! We found the reason why you get blocked from myTeamSpeak.
    This explains why the recovery key could not be used.

    We could not test your recovery key yet. I will report back later that the day.

    We plan to release a pc client beta today fixing that issue.


    Thank you both for your patience & feedback!

    Update 1
    @ShadowOfSouls -> We fixed the issue where you get blocked from myTeamSpeak.
    But all of your recovery keys are invalid for this account :/

    Only a backup (see beginning of this post) will help here.
    And then need to make a fallback when client 3.2.2 is available.

    It will be posted in section https://forum.teamspeak.com/forums/91-Latest-News
    Last edited by dante696; August 23rd, 2018 at 08:24 AM.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  5. #35
    Join Date
    August 2018
    Posts
    14
    Quote Originally Posted by dante696 View Post
    @Marthiiina
    That backup needs to be done manually and is only possible when you have a client with your bookmarks & identity.
    On each bookmark or identity you can do a right-click and choose move to local.
    (on identities you can also do a right-click and export one or multiple)

    Please contact me when you have made your backup. Then i will try fallback on your account.
    Hi again @dante696

    I have now done backup on both my identity and the bookmark. So you can now try the fallback. Thank you so much for your help with all this.

    I have another question though. will I be able to get a new recovery key after the fallback? Or will i have to do fallback everytime after this?

  6. #36
    Join Date
    June 2008
    Posts
    18,025
    Fallback worked and you should have a synced bookmark when you login into your account.
    Code:
    fallback ended with success: true
    Yes you got a new key already (will send it to you) and you can generate a new one (which will make the send one invalid).
    Fallback should not be needed next time. You may test it out now with a password reset.

    edit
    you may use beta client 3.2.2 for this
    https://forum.teamspeak.com/threads/136987
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

  7. #37
    Join Date
    August 2018
    Posts
    14
    Quote Originally Posted by dante696 View Post
    Fallback worked and you should have a synced bookmark when you login into your account.
    Code:
    fallback ended with success: true
    Yes you got a new key already (will send it to you) and you can generate a new one (which will make the send one invalid).
    Fallback should not be needed next time. You may test it out now with a password reset.

    edit
    you may use beta client 3.2.2 for this
    https://forum.teamspeak.com/threads/136987
    What do you mean by May use. Should i update, or can i just wait until the normal update comes?

  8. #38
    Join Date
    August 2018
    Posts
    14
    @dante696

    OMG! I works! I'm thrilled.

    Thank you so much for the help.

    I've requested a new key, and changed password. And applied the key. And it got accepted! Stuff is working!

  9. #39
    Join Date
    November 2017
    Location
    Portimão
    Posts
    11
    Quote Originally Posted by dante696 View Post
    @Marthiiina
    That backup needs to be done manually and is only possible when you have a client with your bookmarks & identity.
    On each bookmark or identity you can do a right-click and choose move to local.
    (on identities you can also do a right-click and export one or multiple)

    Please contact me when you have made your backup. Then i will try fallback on your account.


    @ShadowOfSouls
    Thank you for your data! We found the reason why you get blocked from myTeamSpeak.
    This explains why the recovery key could not be used.

    We could not test your recovery key yet. I will report back later that the day.

    We plan to release a pc client beta today fixing that issue.


    Thank you both for your patience & feedback!

    Update 1
    @ShadowOfSouls -> We fixed the issue where you get blocked from myTeamSpeak.
    But all of your recovery keys are invalid for this account :/

    Only a backup (see beginning of this post) will help here.
    And then need to make a fallback when client 3.2.2 is available.

    It will be posted in section https://forum.teamspeak.com/forums/91-Latest-News
    It's work for me.

    But i lost my bookmarks but i have my account.

    Tks dante696

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