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  1. May 11th, 2018, 05:15 PM #1
    Swagnemite420
    Swagnemite420 is offline -= TeamSpeak User =-
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    Server keeps shutting itself down

    My server keeps shutting itself off randomly. The server is self hosted on a linux server. I already checked the logfile and found the following error msg :
    2018-05-11 14:37:14.170544|ERROR |Accounting | |failed to update local accounting service

    I tried to ping accounting.teamspeak.com on port 2008 and I get a connection but server still keeps shutting down

    can anyone please help me fix this it pretty annoying to restart the server like 10 times a day.
    Last edited by Swagnemite420; May 14th, 2018 at 12:26 PM.
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  2. May 29th, 2018, 09:01 PM #2
    bodyady
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    Hey there!

    Same issue here... some extra info:

    TS version: 3.2.0
    OS: debian 9
    kernel: 2.6
    update method: copy-paste over old version

    There are no other error messages in the log other than
    2018-05-29 18:49:47.368064|ERROR |Accounting | |failed to update local accounting service
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  3. May 29th, 2018, 09:04 PM #3
    Chris
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    If this is on Linux, please check that tmpfs is mounted at /dev/shm
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  4. May 30th, 2018, 03:13 PM #4
    bodyady
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    Quote Originally Posted by Chris View Post
    If this is on Linux, please check that tmpfs is mounted at /dev/shm
    Partition is mounted correctly. Also the server does not crash immediatelly but after some hours. The load is standard, the only change is the new version.
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  5. May 30th, 2018, 05:02 PM #5
    Chris
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    Then check the log files and show them if you don't understand it.
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  6. June 2nd, 2018, 04:02 PM #6
    Swagnemite420
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    as i said the server keeps shutting down and the final entry in the log always is "failed to update local accounting service"

    here is the logfile maybe it helps

    Code:
    2018-06-01 12:07:39.554372|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.1.3 (2018-04-27 20:24:32)
2018-06-01 12:07:39.577002|INFO    |ServerLibPriv |   |SystemInformation: Linux 4.14.34-v7+ #1110 SMP Mon Apr 16 15:18:51 BST 2018 i686 Binary: 32bit
2018-06-01 12:07:39.578076|WARNING |ServerLibPriv |   |The system locale is set to "C" this can cause unexpected behavior. We advice you to repair your locale!
2018-06-01 12:07:39.596551|INFO    |DatabaseQuery |   |dbPlugin name:    SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
2018-06-01 12:07:39.597520|INFO    |DatabaseQuery |   |dbPlugin version: 3.11.1
2018-06-01 12:07:39.631343|INFO    |DatabaseQuery |   |checking database integrity (may take a while)
2018-06-01 12:07:40.082132|ERROR   |DatabaseQuery |   |sqlite3_prepare failed no such table: revocations
2018-06-01 12:07:40.083353|ERROR   |DatabaseQuery |   |db_open() SELECT revocation_key, revocation_expiration FROM revocations WHERE re error: no such table: revocations
2018-06-01 12:07:40.084886|INFO    |ServerLibPriv |   |failed to load revocation list from cache: 1280
2018-06-01 12:07:40.304463|WARNING |Accounting    |   |Unable to open licensekey.dat, falling back to limited functionality
2018-06-01 12:07:40.345686|INFO    |Accounting    |   |Licensing Information
2018-06-01 12:07:40.346664|INFO    |Accounting    |   |licensed to       : Anonymous
2018-06-01 12:07:40.347580|INFO    |Accounting    |   |type              : No License
2018-06-01 12:07:40.350326|INFO    |Accounting    |   |starting date     : Wed May 31 22:00:00 2017
2018-06-01 12:07:40.351194|INFO    |Accounting    |   |ending date       : Fri Aug 31 22:00:00 2018
2018-06-01 12:07:40.351926|INFO    |Accounting    |   |max virtualservers: 1
2018-06-01 12:07:40.352636|INFO    |Accounting    |   |max slots         : 32
2018-06-01 12:07:41.145288|ERROR   |DatabaseQuery |   |db_exec failed no such table: revocations
2018-06-01 12:07:41.146627|ERROR   |DatabaseQuery |   |db_exec() DELETE FROM revocations WHERE revocation_type = 0; error: no such table: revocations
2018-06-01 12:07:41.176374|ERROR   |DatabaseQuery |   |sqlite3_prepare failed no such table: revocations
2018-06-01 12:07:41.181058|ERROR   |DatabaseQuery |   |db_bulk_insert() INSERT INTO revocations (revocation_key, revocation_type, revocation_e error: not an error
2018-06-01 12:08:20.640694|INFO    |              |   |Puzzle precompute time: 39410
2018-06-01 12:08:20.657080|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
2018-06-01 12:08:21.049361|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128, 
2018-06-01 12:08:21.066480|INFO    |Query         |   |listening on 0.0.0.0:10011, [::]:10011
2018-06-01 12:09:22.583840|INFO    |Query         |   |query from 49 127.0.0.1:37928 issued: login with account "serveradmin"(serveradmin)
2018-06-01 12:12:11.612685|INFO    |Query         |   |query from 50 127.0.0.1:37984 issued: login with account "serveradmin"(serveradmin)
2018-06-01 12:13:08.144264|INFO    |Query         |   |query from 50 127.0.0.1:38020 issued: login with account "serveradmin"(serveradmin)
2018-06-01 12:28:10.149463|INFO    |Query         |   |query from 52 127.0.0.1:40232 issued: login with account "serveradmin"(serveradmin)
2018-06-01 13:40:20.320781|INFO    |Query         |   |query from 52 127.0.0.1:48460 issued: login with account "serveradmin"(serveradmin)
2018-06-01 13:42:10.057070|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_1638189969": No such file or directory
2018-06-01 13:42:10.299897|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_3948173233": No such file or directory
2018-06-01 13:42:10.302631|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2413885159": No such file or directory
2018-06-01 13:42:10.303998|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_1960426461": No such file or directory
2018-06-01 13:42:10.305155|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2174363664": No such file or directory
2018-06-01 13:42:10.329740|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_4025115194": No such file or directory
2018-06-01 13:42:10.452356|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2434620365": No such file or directory
2018-06-01 13:42:10.452803|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2726139019": No such file or directory
2018-06-01 13:42:10.453097|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_3857494216": No such file or directory
2018-06-01 13:42:10.453381|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_3121763982": No such file or directory
2018-06-01 13:42:10.479527|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_775949127": No such file or directory
2018-06-01 13:42:10.587385|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2101350922": No such file or directory
2018-06-01 13:42:10.593130|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_3898768279": No such file or directory
2018-06-01 13:42:10.611379|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_1910220503": No such file or directory
2018-06-01 13:42:10.612507|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2711010438": No such file or directory
2018-06-01 13:42:10.708727|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_3531039156": No such file or directory
2018-06-01 13:42:11.158227|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_4042341023": No such file or directory
2018-06-01 13:42:11.159236|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2814439484": No such file or directory
2018-06-01 13:42:53.820844|INFO    |Query         |   |query from 52 127.0.0.1:48646 issued: login with account "serveradmin"(serveradmin)
2018-06-01 13:42:53.827281|INFO    |Query         |   |query from 53 127.0.0.1:48648 issued: login with account "serveradmin"(serveradmin)
2018-06-01 13:43:22.114472|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_321034210": No such file or directory
2018-06-01 13:43:22.115513|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_1892728653": No such file or directory
2018-06-01 15:39:11.751642|INFO    |Query         |   |query from 52 127.0.0.1:53106 issued: login with account "serveradmin"(serveradmin)
2018-06-01 23:52:41.985276|ERROR   |DatabaseQuery |   |db_exec failed no such table: revocations
2018-06-01 23:52:41.985733|ERROR   |DatabaseQuery |   |db_exec() DELETE FROM revocations WHERE revocation_type = 0; error: no such table: revocations
2018-06-01 23:52:41.990945|ERROR   |DatabaseQuery |   |sqlite3_prepare failed no such table: revocations
2018-06-01 23:52:41.991543|ERROR   |DatabaseQuery |   |db_bulk_insert() INSERT INTO revocations (revocation_key, revocation_type, revocation_e error: not an error
2018-06-02 11:37:42.769468|ERROR   |DatabaseQuery |   |db_exec failed no such table: revocations
2018-06-02 11:37:42.769918|ERROR   |DatabaseQuery |   |db_exec() DELETE FROM revocations WHERE revocation_type = 0; error: no such table: revocations
2018-06-02 11:37:42.774683|ERROR   |DatabaseQuery |   |sqlite3_prepare failed no such table: revocations
2018-06-02 11:37:42.775266|ERROR   |DatabaseQuery |   |db_bulk_insert() INSERT INTO revocations (revocation_key, revocation_type, revocation_e error: not an error
2018-06-02 12:32:22.455032|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_1638189969": No such file or directory
2018-06-02 12:32:22.754170|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_3948173233": No such file or directory
2018-06-02 12:32:22.754751|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2413885159": No such file or directory
2018-06-02 12:32:22.757608|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_1960426461": No such file or directory
2018-06-02 12:32:22.758131|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2174363664": No such file or directory
2018-06-02 12:32:22.800312|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_4025115194": No such file or directory
2018-06-02 12:32:22.886121|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2434620365": No such file or directory
2018-06-02 12:32:22.893979|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2726139019": No such file or directory
2018-06-02 12:32:22.995103|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_3857494216": No such file or directory
2018-06-02 12:32:23.000046|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_3121763982": No such file or directory
2018-06-02 12:32:23.002003|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_775949127": No such file or directory
2018-06-02 12:32:23.002701|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_3898768279": No such file or directory
2018-06-02 12:32:23.003482|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2814439484": No such file or directory
2018-06-02 12:32:23.104973|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2101350922": No such file or directory
2018-06-02 12:32:23.120747|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_4042341023": No such file or directory
2018-06-02 12:34:16.333631|INFO    |              |   |Error opening file "files/virtualserver_1/internal/avatar_ganekchbblmhiidepoechnobjkgjilbjioonjaom": No such file or directory
2018-06-02 12:34:18.925806|INFO    |              |   |Error opening file "files/virtualserver_1/internal/avatar_ganekchbblmhiidepoechnobjkgjilbjioonjaom": No such file or directory
2018-06-02 12:34:19.034689|INFO    |              |   |Error opening file "files/virtualserver_1/internal/avatar_ganekchbblmhiidepoechnobjkgjilbjioonjaom": No such file or directory
2018-06-02 12:40:31.049486|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_1910220503": No such file or directory
2018-06-02 12:40:31.049883|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_2711010438": No such file or directory
2018-06-02 12:40:31.050164|INFO    |              |   |Error opening file "files/virtualserver_1/internal/icons/icon_3531039156": No such file or directory
2018-06-02 13:56:11.505611|ERROR   |Accounting    |   |failed to update local accounting service
    Last edited by dante696; June 2nd, 2018 at 04:29 PM. Reason: bbcode added
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  7. June 2nd, 2018, 04:29 PM #7
    dante696
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    Your server is outdated and you have a lot database errors.
    It like you did not copy/overwrite all files when server was installed or updated.

    Please install server 3.2 and overwrite all files while server isn't running.
    https://www.teamspeak.com/en/downloads.html#server

    Make a backup of current database!
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  8. June 4th, 2018, 07:20 PM #8
    Swagnemite420
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    so i installed version 3.2 now and i did overwrite all files except ts3server.sqlitedb but the server still keeps shutting down randomly.
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  9. June 5th, 2018, 08:48 AM #9
    dante696
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    Quote Originally Posted by Swagnemite420 View Post
    still keeps shutting down randomly.
    It's not randomly!
    Due your database errors with revocation the server is forced to stop after a while when no revocation could be written and updated in your database.

    Please rename your current ts3server.sqlitedb and then try to run your server with an older database in case you have a backup or start from scratch.
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  10. June 11th, 2018, 09:52 PM #10
    Swagnemite420
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    ok so i made a new server and it run normal about 2 days but then it was shutting down again

    this time there was a new error msg before the old one

    Code:
    2018-06-11 11:54:15.590608|ERROR   |              |   |error reading tcp socket Connection reset by peer
2018-06-11 19:23:07.590413|ERROR   |Accounting    |   |failed to update local accounting service
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