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  1. June 28th, 2018, 10:30 PM #1
    blueye
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    Infinite Loading Screen

    Solved
    Quote Originally Posted by Xinouth View Post
    I can confirm the update to v10.7.19 of the Google Play store solved the issue for me.

    I was able to force it to update by going to Settings > Apps > Google Play > Press the version. It states it'd download + install a new version of the Play Store.

    Hey everyone,

    today my mobile TS3 client wanted me to accept the licence agreement. So I did, but after that the client didn't get past the loading screen. I've tried to restart my phone and even reinstall the whole client but nothing worked. I saw some similar complaints in the google play store comment section. Is there something more I can try? This is rather inconvenient for me. I can tell you with certainty, that it was still working yesterday.

    Android Version 6.0.1
    Sony Xperia Z3

    sincierely
    blueye
    Last edited by blueye; July 3rd, 2018 at 08:55 PM. Reason: Issue was solved
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  2. July 2nd, 2018, 11:14 AM #2
    Vooda
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    The same problem.

    Quote Originally Posted by blueye View Post
    Hey everyone,

    today I my mobile TS3 client wanted me to accept the licence agreement. So I did, but after that the client didn't get past the loading screen. I've tried to restart my phone and even reinstall the whole client but nothing worked. I saw some similar complaints in the google play store comment section. Is there something more I can try? This is rather inconvenient for me. I can tell you with certainty, that it was still working yesterday.

    Android Version 6.0.1
    Sony Xperia Z3

    sincierely
    blueye
    I have the same problem today. On fraiday OK and today only start screen and nothing. I have Samsung Xcover3. android 6.0.1.
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  3. July 2nd, 2018, 12:08 PM #3
    ambciv
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    Quote Originally Posted by blueye View Post
    Hey everyone,

    today I my mobile TS3 client wanted me to accept the licence agreement. So I did, but after that the client didn't get past the loading screen. I've tried to restart my phone and even reinstall the whole client but nothing worked. I saw some similar complaints in the google play store comment section. Is there something more I can try? This is rather inconvenient for me. I can tell you with certainty, that it was still working yesterday.

    Android Version 6.0.1
    Sony Xperia Z3

    sincierely
    blueye
    Same problem here, with samsung smt-285 tablet. Last week it works perfect and now loading screen is stuck. Solution?
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  4. July 2nd, 2018, 01:36 PM #4
    dante696
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    We can reproduce this on 2 devices on Android 8.0 and 8.1.

    There is no solution at the moment. We need to evaluate why this happens.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

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  5. July 2nd, 2018, 03:35 PM #5
    ambciv
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    Quote Originally Posted by dante696 View Post
    We can reproduce this on 2 devices on Android 8.0 and 8.1.

    There is no solution at the moment. We need to evaluate why this happens.
    how much time to get it work? thanks
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  6. July 2nd, 2018, 04:37 PM #6
    Walekmst
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    Same problem

    Same problem here, with samsung S8. Last weekend it works perfect.
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  7. July 3rd, 2018, 12:04 AM #7
    Snipe3000
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    Latest version of android app freezes at startup

    I tried to start TS on Android today, but it now locks up at the start screen. Is there a fix for this, or is there a way to roll my version back to the previous version which worked fine.

    Thanks
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  8. July 3rd, 2018, 12:44 AM #8
    Taoza010
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    Same problem

    please help
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  9. July 3rd, 2018, 09:15 AM #9
    pindope
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    Same issue

    On my Samsung tab no problem but in my s7 edge since yesterday only start screen..
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  10. July 3rd, 2018, 10:49 AM #10
    dante696
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    We are working on it.
    Can't say how long it takes but this bug has a high priority!
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  11. July 3rd, 2018, 11:25 AM #11
    Rikku
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    Quote Originally Posted by dante696 View Post
    We are working on it.
    Can't say how long it takes but this bug has a high priority!
    but why was that? When you installed the update before, you could start the client without any problems.
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  12. July 3rd, 2018, 11:42 AM #12
    dante696
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    We still try to find why this happens.

    It's not related to the update. Have the same problem in client where old ts logo is used.
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  13. July 3rd, 2018, 11:49 AM #13
    ambciv
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    Quote Originally Posted by dante696 View Post
    We still try to find why this happens.

    It's not related to the update. Have the same problem in client where old ts logo is used.
    Now is working on my tablet! finally find the solution?
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  14. July 3rd, 2018, 12:08 PM #14
    dante696
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    It looks like there is a bug with license check in Goolge's Playstore
    https://issuetracker.google.com/issues/110978499

    Our app does use the license check to validate that client is bought on store.

    Update
    The Play store needs to update to version v10.7.19 to fix this bug.
    This may take a day till update appears on all devices. I did not get the update yet.
    Last edited by dante696; July 3rd, 2018 at 02:19 PM.
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  15. July 3rd, 2018, 03:57 PM #15
    Semen31
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    How long does it take to solve the problem?

    Quote Originally Posted by dante696 View Post
    It looks like there is a bug with license check in Goolge's Playstore
    https://issuetracker.google.com/issues/110978499

    Our app does use the license check to validate that client is bought on store.

    Update
    The Play store needs to update to version v10.7.19 to fix this bug.
    This may take a day till update appears on all devices. I did not get the update yet.
    How long does it take to solve the problem?
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