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  1. #1
    Join Date
    August 2018
    Posts
    1

    Unable to connect to myTeamSpeak - error 500

    Edit by mod: Please update to the latest client to get this solved.


    My Teamspeak client is refusing to connect to myTeamSpeak.

    My login details are correct (they work on the website). Aside from the lack of sync, this is generating extremely annoying error messages about the lack of sync.

    Here's the relevant bit of the client log:

    Code:
    13/08/2018 18:28:13	ProtobufRPC	Warning	Server at URL https://clientapi.myteamspeak.com/authentication responded: 500 Internal Server Error	
    13/08/2018 18:28:13	ClientUI	Warning	Account login failed, server currently not available. Retry in few minutes.	
    13/08/2018 18:28:13	SCHandler	Info	try to delete mytsid while no valid mytsid is set - abort
    Last edited by dante696; August 17th, 2018 at 11:38 AM.

  2. #2
    Join Date
    November 2017
    Location
    Portimão
    Posts
    11

    I can not connect to my account in ts3 client and android

    13/08/2018 19:34:04 Info TeamSpeak 3 Client 3.2.0 (2018-08-08 14:46:21)
    13/08/2018 19:34:04 Info SystemInformation: Windows 10 (17134) x64 (AMD or Intel) Binary: 64bit
    13/08/2018 19:34:04 Info Using hardware aes
    13/08/2018 19:34:04 Direct Sound Debug setting timer resolution to 1ms -
    13/08/2018 19:34:04 ClientUI Info OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (NVIDIA GeForce GTX 1060 6GB Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.99f075dade7c)
    13/08/2018 19:34:04 Addons Info Checking for addon updates...
    13/08/2018 19:34:04 Plugins Info Loading plugin: teamspeak_control_plugin_win64.dll
    13/08/2018 19:34:04 ControlPlugin Info Control Plugin started, accepting connections
    13/08/2018 19:34:04 Plugins Info Loading plugin: clientquery_plugin_win64.dll
    13/08/2018 19:34:04 Query Info listening on 127.0.0.1:25639
    13/08/2018 19:34:04 Plugins Info Loading plugin: gamepad_joystick_win64.dll
    13/08/2018 19:34:04 Gamepad Plugin Info Found client raw input wnd proc
    13/08/2018 19:34:04 Gamepad Plugin Info Cleared device list
    13/08/2018 19:34:04 Gamepad Plugin Info Found device \\?\HID#VID_0001&PID_0000#7&1A1970BB&1&0000#{4D1E5 5B2-F16F-11CF-88CB-001111000030}
    13/08/2018 19:34:04 Overwolf Debug Detected Overwolf start
    13/08/2018 19:34:04 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
    13/08/2018 19:34:04 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
    13/08/2018 19:34:04 Info *** Time [MAINWINDOW]: 217
    13/08/2018 19:34:04 Info *** Time [INIT]: 217
    13/08/2018 19:34:04 ClientUI Devel Notifications init: Soundpack path: C:/Program Files/TeamSpeak 3 Client/sound\default
    13/08/2018 19:34:04 ClientUI Info Qt version: 5.6.2
    13/08/2018 19:34:04 ClientUI Info Using configuration location: C:\Users\Tiago\AppData\Roaming\TS3Client\settings. db
    13/08/2018 19:34:04 Bookmarks Info Collecting autoconnect bookmarks
    13/08/2018 19:34:04 ClientUI Info Last update check was: seg ago 13 19:47:41 2018
    13/08/2018 19:34:04 Info Statistics report: Not yet, next report on sex ago 31 19:56:49 2018
    13/08/2018 19:34:05 Newsticker Info Newsticker next check: seg ago 13 20:47:52 2018
    13/08/2018 19:34:05 Addon Info Addon up to date.
    13/08/2018 19:34:05 Addon Info Addon up to date.
    13/08/2018 19:34:06 Addon Info Addon up to date.
    13/08/2018 19:34:07 Info tried to request user integration info without valid session
    13/08/2018 19:39:24 ClientUI Devel Load Sound pack: C:/Program Files/TeamSpeak 3 Client/sound\
    13/08/2018 19:39:28 Info tried to request user integration info without valid session
    13/08/2018 19:40:02 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/user responded: 500 Internal Server Error
    13/08/2018 19:40:02 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/integration responded: 500 Internal Server Error
    13/08/2018 19:40:02 Info failed to get user integration list from server
    13/08/2018 19:40:28 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/user responded: 500 Internal Server Error
    13/08/2018 19:40:28 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/integration responded: 500 Internal Server Error
    13/08/2018 19:40:28 Info failed to get user integration list from server
    13/08/2018 19:40:39 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/user responded: 500 Internal Server Error
    13/08/2018 19:40:39 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/integration responded: 500 Internal Server Error
    13/08/2018 19:40:39 Info failed to get user integration list from server
    13/08/2018 19:40:49 SyncImpl Info Requesting use recovery key
    13/08/2018 19:41:01 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/user responded: 500 Internal Server Error
    13/08/2018 19:41:01 ClientUI Warning Account login failed, server currently not available. Retry in few minutes.
    13/08/2018 19:42:07 Info current mytsid data is invalid - request new
    13/08/2018 19:42:07 Info requested new mytsid data
    13/08/2018 19:42:16 Info tried to update mytsid data but still valid on myts server side
    13/08/2018 19:42:16 Info do a login to get the mytsid on server side
    13/08/2018 19:42:17 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/integration responded: 500 Internal Server Error
    13/08/2018 19:42:17 Info connection version for integration service not equal - abort
    13/08/2018 19:42:17 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/synchronization responded: 500 Internal Server Error
    13/08/2018 19:42:27 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/integration responded: 500 Internal Server Error
    13/08/2018 19:42:27 Info connection version for integration service not equal - abort
    13/08/2018 19:42:50 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/authentication responded: 500 Internal Server Error
    13/08/2018 19:42:50 ClientUI Warning Account login failed, server currently not available. Retry in few minutes.
    13/08/2018 19:43:09 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/authentication responded: 500 Internal Server Error
    13/08/2018 19:43:09 ClientUI Warning Account login failed, server currently not available. Retry in few minutes.
    13/08/2018 19:43:41 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/authentication responded: 500 Internal Server Error

  3. #3
    Join Date
    April 2017
    Posts
    13

    MyTeamSpeak is down

    I think that somehow MyTeamSpeak servers are down and I can't connect on TeamSpeak with my account

    Screenshots:
    Click image for larger version. 

Name:	gi3eU9J.png 
Views:	65 
Size:	8.0 KB 
ID:	16926
    Click image for larger version. 

Name:	COJw1E3.png 
Views:	135 
Size:	36.6 KB 
ID:	16928
    Click image for larger version. 

Name:	zfWvos2.png 
Views:	72 
Size:	32.8 KB 
ID:	16927
    Click image for larger version. 

Name:	Q9LVPJE.png 
Views:	44 
Size:	42.3 KB 
ID:	16929

    Can you do something to fix it asap? I'm locked out from my identity since I didn't have it on my local computer.

  4. #4
    Join Date
    January 2017
    Location
    127.0.0.1
    Posts
    340

    Exclamation

    Yeah myTeamspeaks ClientAPI may broken now so lets wait 'till getting fixed.

  5. #5
    Join Date
    June 2017
    Location
    Germany
    Posts
    5
    Same, myTeamSpeak down since 2 or 3 Hours

  6. #6
    Join Date
    October 2010
    Location
    Germany
    Posts
    67

    Angry

    The myTeamSpeak synchronization failure message popped up so many times, it's just annoying! Do not show messages which the user can't fix.
    Attached Images Attached Images  

  7. #7
    Join Date
    January 2017
    Location
    127.0.0.1
    Posts
    340
    Yeah this will pop up over and over again

  8. #8
    Join Date
    April 2017
    Posts
    13
    problem solved

  9. #9
    Join Date
    January 2017
    Location
    127.0.0.1
    Posts
    340
    Yeha, already working for me too.
    But this problem isn't solved 100% at all...

  10. #10
    Join Date
    August 2018
    Location
    Portugal
    Posts
    4

    Cant login to mysteamspeak website

    Hi, everytime i try to login at myteamspeak website i get this:
    Click image for larger version. 

Name:	Screenshot (326).png 
Views:	39 
Size:	94.8 KB 
ID:	16941

    Can someone help me please?
    (I can login to myteamspeak on TeamSpeak3)
    Last edited by dante696; August 21st, 2018 at 03:33 PM. Reason: merged

  11. #11
    Join Date
    February 2017
    Location
    Kepler-186f
    Posts
    56
    V: 3.2.1

    HTML Code:
    15.08.2018 16:03:49		Info	do a login to get the mytsid on server side	
    15.08.2018 16:03:49	Addons	Info	Checking for uninstalls and updates...	
    15.08.2018 16:03:49	Addons	Info	Checking for addon updates...	
    15.08.2018 16:03:49	Addon	Devel	Download blocked.	
    15.08.2018 16:03:49	Addon	Devel	Download blocked.	
    15.08.2018 16:03:49	Addon	Devel	Download blocked.	
    15.08.2018 16:03:49	Addon	Devel	Download blocked.	
    15.08.2018 16:03:50		Info	current mytsid data is invalid - request new	
    15.08.2018 16:03:50		Info	requested new mytsid data	
    15.08.2018 16:03:50		Info	tried to update mytsid data but still valid on myts server side	
    15.08.2018 16:03:50		Info	do a login to get the mytsid on server side	
    15.08.2018 16:03:50		Info	current mytsid data is invalid - request new	
    15.08.2018 16:03:50		Info	requested new mytsid data	
    15.08.2018 16:03:50		Info	tried to update mytsid data but still valid on myts server side	
    15.08.2018 16:03:50		Info	do a login to get the mytsid on server side	
    15.08.2018 16:03:51		Info	current mytsid data is invalid - request new	
    15.08.2018 16:03:51		Info	requested new mytsid data	
    15.08.2018 16:03:51		Info	tried to update mytsid data but still valid on myts server side	
    15.08.2018 16:03:51		Info	do a login to get the mytsid on server side	
    15.08.2018 16:03:51		Info	current mytsid data is invalid - request new	
    15.08.2018 16:03:51		Info	requested new mytsid data	
    15.08.2018 16:03:51		Info	tried to update mytsid data but still valid on myts server side	
    15.08.2018 16:03:51		Info	do a login to get the mytsid on server side	
    15.08.2018 16:03:51		Info	current mytsid data is invalid - request new	
    15.08.2018 16:03:51		Info	requested new mytsid data	
    15.08.2018 16:03:52		Info	tried to update mytsid data but still valid on myts server side	
    15.08.2018 16:03:52		Info	do a login to get the mytsid on server side	
    15.08.2018 16:03:52		Info	current mytsid data is invalid - request new	
    15.08.2018 16:03:52		Info	requested new mytsid data	
    15.08.2018 16:03:52		Info	tried to update mytsid data but still valid on myts server side	
    15.08.2018 16:03:52		Info	do a login to get the mytsid on server side	
    15.08.2018 16:03:52		Info	current mytsid data is invalid - request new	
    15.08.2018 16:03:52		Info	requested new mytsid data	
    15.08.2018 16:03:52		Info	tried to update mytsid data but still valid on myts server side	
    15.08.2018 16:03:52		Info	do a login to get the mytsid on server side	
    15.08.2018 16:03:53		Info	current mytsid data is invalid - request new	
    15.08.2018 16:03:53		Info	requested new mytsid data	
    15.08.2018 16:03:53		Info	tried to update mytsid data but still valid on myts server side	
    15.08.2018 16:03:53		Info	do a login to get the mytsid on server side	
    15.08.2018 16:03:53		Info	current mytsid data is invalid - request new	
    15.08.2018 16:03:53		Info	requested new mytsid data	
    15.08.2018 16:03:53		Info	tried to update mytsid data but still valid on myts server side	
    15.08.2018 16:03:53		Info	do a login to get the mytsid on server side	
    15.08.2018 16:03:54		Info	current mytsid data is invalid - request new	
    15.08.2018 16:03:54		Info	requested new mytsid data	
    15.08.2018 16:03:54		Info	tried to update mytsid data but still valid on myts server side	
    15.08.2018 16:03:54		Info	do a login to get the mytsid on server side	
    15.08.2018 16:03:54	ProtobufRPC	Warning	Server at URL https://clientapi.myteamspeak.com/authentication responded: 429 Too Many Requests	
    15.08.2018 16:03:54	ClientUI	Warning	Account login failed, server currently not available. Retry in few minutes.
    Last edited by DoloDE; August 15th, 2018 at 04:59 PM. Reason: Added some more informations

  12. #12
    Join Date
    January 2017
    Location
    127.0.0.1
    Posts
    340
    Did you update your client to the new 3.2.1 stable version?

    === Client Release 3.2.1 14 Aug 2018
    ! Improved connecting to myTeamSpeak service

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