Unable to connect to myTeamSpeak - error 500

**NikkoJT** · August 13th, 2018, 08:33 PM

Edit by mod: Please update to the latest client to get this solved.

My Teamspeak client is refusing to connect to myTeamSpeak.

My login details are correct (they work on the website). Aside from the lack of sync, this is generating extremely annoying error messages about the lack of sync.

Here's the relevant bit of the client log:

Code:

13/08/2018 18:28:13	ProtobufRPC	Warning	Server at URL https://clientapi.myteamspeak.com/authentication responded: 500 Internal Server Error	
13/08/2018 18:28:13	ClientUI	Warning	Account login failed, server currently not available. Retry in few minutes.	
13/08/2018 18:28:13	SCHandler	Info	try to delete mytsid while no valid mytsid is set - abort

**ShadowOfSouls** · August 13th, 2018, 09:42 PM

13/08/2018 19:34:04 Info TeamSpeak 3 Client 3.2.0 (2018-08-08 14:46:21)
13/08/2018 19:34:04 Info SystemInformation: Windows 10 (17134) x64 (AMD or Intel) Binary: 64bit
13/08/2018 19:34:04 Info Using hardware aes
13/08/2018 19:34:04 Direct Sound Debug setting timer resolution to 1ms -
13/08/2018 19:34:04 ClientUI Info OpenGL Info: LibGLES, Vendor: Google Inc., Renderer: ANGLE (NVIDIA GeForce GTX 1060 6GB Direct3D11 vs_5_0 ps_5_0), Version: OpenGL ES 2.0 (ANGLE 2.1.99f075dade7c)
13/08/2018 19:34:04 Addons Info Checking for addon updates...
13/08/2018 19:34:04 Plugins Info Loading plugin: teamspeak_control_plugin_win64.dll
13/08/2018 19:34:04 ControlPlugin Info Control Plugin started, accepting connections
13/08/2018 19:34:04 Plugins Info Loading plugin: clientquery_plugin_win64.dll
13/08/2018 19:34:04 Query Info listening on 127.0.0.1:25639
13/08/2018 19:34:04 Plugins Info Loading plugin: gamepad_joystick_win64.dll
13/08/2018 19:34:04 Gamepad Plugin Info Found client raw input wnd proc
13/08/2018 19:34:04 Gamepad Plugin Info Cleared device list
13/08/2018 19:34:04 Gamepad Plugin Info Found device \\?\HID#VID_0001&PID_0000#7&1A1970BB&1&0000#{4D1E5 5B2-F16F-11CF-88CB-001111000030}
13/08/2018 19:34:04 Overwolf Debug Detected Overwolf start
13/08/2018 19:34:04 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - enter - DeviceDeleteList
13/08/2018 19:34:04 Windows Audio Session Devel DeviceDeleteList::wait_for_deletes - leave - DeviceDeleteList
13/08/2018 19:34:04 Info *** Time [MAINWINDOW]: 217
13/08/2018 19:34:04 Info *** Time [INIT]: 217
13/08/2018 19:34:04 ClientUI Devel Notifications init: Soundpack path: C:/Program Files/TeamSpeak 3 Client/sound\default
13/08/2018 19:34:04 ClientUI Info Qt version: 5.6.2
13/08/2018 19:34:04 ClientUI Info Using configuration location: C:\Users\Tiago\AppData\Roaming\TS3Client\settings. db
13/08/2018 19:34:04 Bookmarks Info Collecting autoconnect bookmarks
13/08/2018 19:34:04 ClientUI Info Last update check was: seg ago 13 19:47:41 2018
13/08/2018 19:34:04 Info Statistics report: Not yet, next report on sex ago 31 19:56:49 2018
13/08/2018 19:34:05 Newsticker Info Newsticker next check: seg ago 13 20:47:52 2018
13/08/2018 19:34:05 Addon Info Addon up to date.
13/08/2018 19:34:05 Addon Info Addon up to date.
13/08/2018 19:34:06 Addon Info Addon up to date.
13/08/2018 19:34:07 Info tried to request user integration info without valid session
13/08/2018 19:39:24 ClientUI Devel Load Sound pack: C:/Program Files/TeamSpeak 3 Client/sound\
13/08/2018 19:39:28 Info tried to request user integration info without valid session
13/08/2018 19:40:02 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/user responded: 500 Internal Server Error
13/08/2018 19:40:02 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/integration responded: 500 Internal Server Error
13/08/2018 19:40:02 Info failed to get user integration list from server
13/08/2018 19:40:28 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/user responded: 500 Internal Server Error
13/08/2018 19:40:28 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/integration responded: 500 Internal Server Error
13/08/2018 19:40:28 Info failed to get user integration list from server
13/08/2018 19:40:39 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/user responded: 500 Internal Server Error
13/08/2018 19:40:39 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/integration responded: 500 Internal Server Error
13/08/2018 19:40:39 Info failed to get user integration list from server
13/08/2018 19:40:49 SyncImpl Info Requesting use recovery key
13/08/2018 19:41:01 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/user responded: 500 Internal Server Error
13/08/2018 19:41:01 ClientUI Warning Account login failed, server currently not available. Retry in few minutes.
13/08/2018 19:42:07 Info current mytsid data is invalid - request new
13/08/2018 19:42:07 Info requested new mytsid data
13/08/2018 19:42:16 Info tried to update mytsid data but still valid on myts server side
13/08/2018 19:42:16 Info do a login to get the mytsid on server side
13/08/2018 19:42:17 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/integration responded: 500 Internal Server Error
13/08/2018 19:42:17 Info connection version for integration service not equal - abort
13/08/2018 19:42:17 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/synchronization responded: 500 Internal Server Error
13/08/2018 19:42:27 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/integration responded: 500 Internal Server Error
13/08/2018 19:42:27 Info connection version for integration service not equal - abort
13/08/2018 19:42:50 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/authentication responded: 500 Internal Server Error
13/08/2018 19:42:50 ClientUI Warning Account login failed, server currently not available. Retry in few minutes.
13/08/2018 19:43:09 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/authentication responded: 500 Internal Server Error
13/08/2018 19:43:09 ClientUI Warning Account login failed, server currently not available. Retry in few minutes.
13/08/2018 19:43:41 ProtobufRPC Warning Server at URL https://clientapi.myteamspeak.com/authentication responded: 500 Internal Server Error

**Meesha** · August 13th, 2018, 09:51 PM

I think that somehow MyTeamSpeak servers are down and I can't connect on TeamSpeak with my account

Screenshots:

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ID: 16928

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ID: 16929

Can you do something to fix it asap? I'm locked out from my identity since I didn't have it on my local computer.

**MCG** · August 13th, 2018, 09:52 PM

Yeah myTeamspeaks ClientAPI may broken now so lets wait 'till getting fixed.

**ferrixx** · August 13th, 2018, 10:04 PM

Same, myTeamSpeak down since 2 or 3 Hours

**FireEmerald** · August 13th, 2018, 10:48 PM

The myTeamSpeak synchronization failure message popped up so many times, it's just annoying! Do not show messages which the user can't fix.

**MCG** · August 13th, 2018, 10:57 PM

Yeah this will pop up over and over again

**Meesha** · August 13th, 2018, 11:06 PM

problem solved

**MCG** · August 13th, 2018, 11:20 PM

Yeha, already working for me too.
But this problem isn't solved 100% at all...

**Dany B.** · August 14th, 2018, 08:46 PM

Hi, everytime i try to login at myteamspeak website i get this:

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ID: 16941

Can someone help me please?

(I can login to myteamspeak on TeamSpeak3)

**cydolo** · August 15th, 2018, 03:34 PM

V: 3.2.1

HTML Code:

15.08.2018 16:03:49		Info	do a login to get the mytsid on server side	
15.08.2018 16:03:49	Addons	Info	Checking for uninstalls and updates...	
15.08.2018 16:03:49	Addons	Info	Checking for addon updates...	
15.08.2018 16:03:49	Addon	Devel	Download blocked.	
15.08.2018 16:03:49	Addon	Devel	Download blocked.	
15.08.2018 16:03:49	Addon	Devel	Download blocked.	
15.08.2018 16:03:49	Addon	Devel	Download blocked.	
15.08.2018 16:03:50		Info	current mytsid data is invalid - request new	
15.08.2018 16:03:50		Info	requested new mytsid data	
15.08.2018 16:03:50		Info	tried to update mytsid data but still valid on myts server side	
15.08.2018 16:03:50		Info	do a login to get the mytsid on server side	
15.08.2018 16:03:50		Info	current mytsid data is invalid - request new	
15.08.2018 16:03:50		Info	requested new mytsid data	
15.08.2018 16:03:50		Info	tried to update mytsid data but still valid on myts server side	
15.08.2018 16:03:50		Info	do a login to get the mytsid on server side	
15.08.2018 16:03:51		Info	current mytsid data is invalid - request new	
15.08.2018 16:03:51		Info	requested new mytsid data	
15.08.2018 16:03:51		Info	tried to update mytsid data but still valid on myts server side	
15.08.2018 16:03:51		Info	do a login to get the mytsid on server side	
15.08.2018 16:03:51		Info	current mytsid data is invalid - request new	
15.08.2018 16:03:51		Info	requested new mytsid data	
15.08.2018 16:03:51		Info	tried to update mytsid data but still valid on myts server side	
15.08.2018 16:03:51		Info	do a login to get the mytsid on server side	
15.08.2018 16:03:51		Info	current mytsid data is invalid - request new	
15.08.2018 16:03:51		Info	requested new mytsid data	
15.08.2018 16:03:52		Info	tried to update mytsid data but still valid on myts server side	
15.08.2018 16:03:52		Info	do a login to get the mytsid on server side	
15.08.2018 16:03:52		Info	current mytsid data is invalid - request new	
15.08.2018 16:03:52		Info	requested new mytsid data	
15.08.2018 16:03:52		Info	tried to update mytsid data but still valid on myts server side	
15.08.2018 16:03:52		Info	do a login to get the mytsid on server side	
15.08.2018 16:03:52		Info	current mytsid data is invalid - request new	
15.08.2018 16:03:52		Info	requested new mytsid data	
15.08.2018 16:03:52		Info	tried to update mytsid data but still valid on myts server side	
15.08.2018 16:03:52		Info	do a login to get the mytsid on server side	
15.08.2018 16:03:53		Info	current mytsid data is invalid - request new	
15.08.2018 16:03:53		Info	requested new mytsid data	
15.08.2018 16:03:53		Info	tried to update mytsid data but still valid on myts server side	
15.08.2018 16:03:53		Info	do a login to get the mytsid on server side	
15.08.2018 16:03:53		Info	current mytsid data is invalid - request new	
15.08.2018 16:03:53		Info	requested new mytsid data	
15.08.2018 16:03:53		Info	tried to update mytsid data but still valid on myts server side	
15.08.2018 16:03:53		Info	do a login to get the mytsid on server side	
15.08.2018 16:03:54		Info	current mytsid data is invalid - request new	
15.08.2018 16:03:54		Info	requested new mytsid data	
15.08.2018 16:03:54		Info	tried to update mytsid data but still valid on myts server side	
15.08.2018 16:03:54		Info	do a login to get the mytsid on server side	
15.08.2018 16:03:54	ProtobufRPC	Warning	Server at URL https://clientapi.myteamspeak.com/authentication responded: 429 Too Many Requests	
15.08.2018 16:03:54	ClientUI	Warning	Account login failed, server currently not available. Retry in few minutes.

**MCG** · August 15th, 2018, 04:15 PM

Did you update your client to the new 3.2.1 stable version?

=== Client Release 3.2.1 14 Aug 2018
! Improved connecting to myTeamSpeak service

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