Server error "Failed loading default license file!"

**stevieW** · September 1st, 2018, 01:14 AM

Edit by Support
To solve this you must update your server
https://www.teamspeak.com/en/downloads/#server

How to Update / Upgrade server

---------------------------------------------Original post below---------------------------------------------

I'm having the same issue. I looked through some old file logs and it looks like the license file might have expired expired or something? I'm using a free license (not NPL, 32 slot only).

Code:

2018-05-21 09:34:35.517814|INFO    |Accounting    |   |Licensing Information
2018-05-21 09:34:35.517854|INFO    |Accounting    |   |licensed to       : Anonymous
2018-05-21 09:34:35.517884|INFO    |Accounting    |   |type              : No License
2018-05-21 09:34:35.517923|INFO    |Accounting    |   |starting date     : Wed May 31 22:00:00 2017
2018-05-21 09:34:35.517953|INFO    |Accounting    |   |ending date       : Fri Aug 31 22:00:00 2018

**synboxin** · September 1st, 2018, 01:45 AM

So today my server messed up. Once people disconnected and went to reconnect no one could reconnect. I restarted the server and went to start it again. I get the error "|CRITICAL|Accounting | |Failed loading default license file!" which in the log says

Please set the environment variable TS3SERVER_LICENSE to "accept" in order to accept the license agreement.
Alternatively, create a file named ".ts3server_license_accepted" in the working directory or start the server with the command line parameter "license_accepted=1".
To view the license agreement set TS3SERVER_LICENSE to "view" in order to print the license to the console.
Alternatively view the file "LICENSE" in your favorite text viewer yourself.

Which I already have the file in there and everything is set to accept. After this I tried starting it with ./ts3server_minimal_runscript.sh to see more details. Which I saw it tried to do this first "|WARNING |Accounting | |Unable to open licensekey.dat, falling back to limited functionality".

After that I get the first error with not being able to load the default license file.

**johnnydotexe** · September 1st, 2018, 02:02 AM

I was just alerted that my free TS3 freebsd server is no longer online. I'm running it on a local freebsd box(technically on my pfSense box, but it's been working fine for several years).

I ran /usr/local/etc/rc.d/teamspeak3-server.sh forcestop to make sure it was completely stopped, then ran /usr/local/etc/rc.d/teamspeak3-server.sh start but I receive the following error;

Starting the TeamSpeak 3 server
TeamSpeak 3 server started, for details please view the log file
2018-09-01 00:05:41.455334|CRITICAL|Accounting | |Failed loading default license file!

I have not made any changes to the install and haven't even touched pfSense in a while, this happened randomly about half an hour ago. I tried google searching that license error and got no results. Log says "Unable to open licensekey.dat" as well. Not sure how to fix because I've never had a licensekey.dat file and have no idea why my server is suddenly trying and failing to load it.

**DasNerdwork** · September 1st, 2018, 02:19 AM

Exactly the same issue.

|CRITICAL|Accounting | |Failed loading default license file!

I already thought it has to be a failure from teamspeak's own licenses as I didn't change anything.

**johnnydotexe** · September 1st, 2018, 02:30 AM

Updating to 3.3.1 appears to have fixed the issue. I don't know why my server would suddenly and randomly take itself offline and refuse to come back online due to a license issue. Can anyone from tech support explain why this happened and how to keep it from happening in the future? I was maybe 1 version behind on the server and I'm not exactly thrilled that my server, without my touching it, can decide to stop working over a license issue.

**VirtualNick** · September 1st, 2018, 02:36 AM

Hello.

Today I tried to start my Teamspeak 3 Server again after rebooting because nobody could connect to my server even though there were clients online. This error came up when i tried to start the server after shutting it down:

2018-09-01 00:21:36.680755|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.1.2 (2018-04-24 06:11:19)

2018-09-01 00:21:36.682896|INFO |ServerLibPriv | |SystemInformation: Linux 4.15.0-32-generic #35-Ubuntu SMP Fri Aug 10 17:58:07 UTC 2018 x86_64 Binary: 64bit

2018-09-01 00:21:36.682939|INFO |ServerLibPriv | |Using hardware aes

2018-09-01 00:21:36.683702|INFO |DatabaseQuery | |dbPlugin name: SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH

2018-09-01 00:21:36.683739|INFO |DatabaseQuery | |dbPlugin version: 3.11.1

2018-09-01 00:21:36.683939|INFO |DatabaseQuery | |checking database integrity (may take a while)

2018-09-01 00:21:36.709535|WARNING |Accounting | |Unable to open licensekey.dat, falling back to limited functionality

2018-09-01 00:21:36.709628|CRITICAL|Accounting | |Failed loading default license file!

I didnt change any settings and/or files to the server. It just came up randomly today. I havent used a license for the server (32 clients max) and I cant find licensekey.dat in my server directory.

Server OS: Ubuntu 18.04

Thank you for your help in advance!

**dogy84** · September 1st, 2018, 02:49 AM

hallo

hab ein problem mit meinem ts3 server hab seit ca 2 jahren ein 32 slot sever auf einem vserver laufen heute musste ich die license aceptieren als ich dann neu starten wollte kamm :
TeamSpeak 3 server started, for details please view the log file
[[email protected] teamspeak3-server]# 2018-09-01 00:48:56.331386|CRITICAL|Accounting | |Failed loading default license file!

hier der log file:

2018-09-01 00:48:56.309760|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.2.0 (2018-05-08 06:11:20)
2018-09-01 00:48:56.309848|INFO |ServerLibPriv | |SystemInformation: Linux 2.6.32-32-pve #1 SMP Thu Aug 21 08:50:19 CEST 2014 x86_64 Binary: 64bit
2018-09-01 00:48:56.309874|WARNING |ServerLibPriv | |The system locale is set to "C" this can cause unexpected behavior. We advice you to repair your locale!
2018-09-01 00:48:56.309893|INFO |ServerLibPriv | |Using hardware aes
2018-09-01 00:48:56.310497|INFO |DatabaseQuery | |dbPlugin name: SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
2018-09-01 00:48:56.310523|INFO |DatabaseQuery | |dbPlugin version: 3.11.1
2018-09-01 00:48:56.310686|INFO |DatabaseQuery | |checking database integrity (may take a while)
2018-09-01 00:48:56.331300|WARNING |Accounting | |Unable to open licensekey.dat, falling back to limited functionality
2018-09-01 00:48:56.331386|CRITICAL|Accounting | |Failed loading default license file!

licensekey hab ich keinen da ich nur die standart immer benutzt habe also 32 slot

und eine default licence file finde ich nicht ...

**MannieJay** · September 1st, 2018, 02:53 AM

I have never had a license so I'm not sure why this issues suddenly started. After viewing a log from a month ago it appears a default license is created with an expiration date. How do I remove/replace this "default license". Again, I have no need for anything other than the free 32 slot version of the server. Latest log and a log from over a month ago are attached via jpg image.

**Delco24** · September 1st, 2018, 03:33 AM

Same issue here - TS3 3.2.0 on CentOS. Server stopped working a few hours ago with the same error:

Code:

2018-09-01 01:27:22.831741|WARNING |Accounting    |   |Unable to open licensekey.dat, falling back to limited functionality
2018-09-01 01:27:22.831938|CRITICAL|Accounting    |   |Failed loading default license file!

**SharpY** · September 1st, 2018, 03:45 AM

After a restart to my machine hosting a TeamSpeak sever, I encountered this error in my logs:

PHP Code:


2018-09-01 01:00:34.218954|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.2.0 (2018-05-08 06:11:20)

2018-09-01 01:00:34.219429|INFO    |ServerLibPriv |   |SystemInformation: Linux 4.13.0-46-generic #51-Ubuntu SMP Tue Jun 12 12:36:29 UTC 2018 x86_64 Binary: 64bit

2018-09-01 01:00:34.219476|INFO    |ServerLibPriv |   |Using hardware aes

2018-09-01 01:00:34.226865|INFO    |DatabaseQuery |   |dbPlugin name:    MariaDB plugin, version 3, (c)TeamSpeak Systems GmbH

2018-09-01 01:00:34.226913|INFO    |DatabaseQuery |   |dbPlugin version: 2

2018-09-01 01:00:34.271483|INFO    |ServerLibPriv |   |updated server query admin password

2018-09-01 01:00:34.299125|WARNING |Accounting    |   |Unable to open licensekey.dat, falling back to limited functionality

2018-09-01 01:00:34.299252|CRITICAL|Accounting    |   |Failed loading default license file!

and this in my command line:

PHP Code:


/opt/teamspeak3-server# 2018-09-01 01:17:10.678065|CRITICAL|Accounting                  |   |Failed loading default license file!

Some information that may help:

default license (32 slot)
current sever version 3.2.0 on Linux Ubuntu
MariaDB as database (still fails if I try to use default SQlite)
I have accepted the license using the file .ts3server_license_accepted
here is my root folder for the TS server

Preparing to upgrade to latest server version, but would like help resolving this issue beforehand, paired with the fact a clean install is probably (and hopefully) not the issue here :P

I tried to provide as much information as is necessary, but please ask if anything else in needed of me.

Thank you ahead of time,
$harpY

**scheissegalo** · September 1st, 2018, 04:06 AM

**Wildfire31** · September 1st, 2018, 04:12 AM

**Kevin_Keeney** · September 1st, 2018, 04:36 AM

Originally Posted by johnnydotexe

Updating to 3.3.1 appears to have fixed the issue. I don't know why my server would suddenly and randomly take itself offline and refuse to come back online due to a license issue. Can anyone from tech support explain why this happened and how to keep it from happening in the future? I was maybe 1 version behind on the server and I'm not exactly thrilled that my server, without my touching it, can decide to stop working over a license issue.

This happened to me, too, using server 3.2.0. I noticed these lines in the log from when I started the server on July 22:

Code:

2018-07-22 13:54:30.514403|INFO    |Accounting    |   |Licensing Information
2018-07-22 13:54:30.514432|INFO    |Accounting    |   |licensed to       : Anonymous
2018-07-22 13:54:30.514448|INFO    |Accounting    |   |type              : No License
2018-07-22 13:54:30.514474|INFO    |Accounting    |   |starting date     : Wed May 31 22:00:00 2017
2018-07-22 13:54:30.514492|INFO    |Accounting    |   |ending date       : Fri Aug 31 22:00:00 2018
2018-07-22 13:54:30.514506|INFO    |Accounting    |   |max virtualservers: 1
2018-07-22 13:54:30.514518|INFO    |Accounting    |   |max slots         : 32

So it looks like there was a hardcoded license ending date in version 3.2 that kicked in tonight.

FWIW, it looks like 3.3.1 also has a fixed expiration.

Code:

2018-09-01 02:05:15.036459|INFO    |Accounting    |   |starting date     : Sun Jul  1 00:00:00 2018
2018-09-01 02:05:15.036476|INFO    |Accounting    |   |ending date       : Wed Jul 31 00:00:00 2019

**Mutex** · September 1st, 2018, 04:45 AM

Same here. I tried updating and reinstalling.
It's the exact same error.

**eehite** · September 1st, 2018, 04:46 AM

Having the exact same issue and error. Started within the past 24 hours. Windows 10 with free license.

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