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  1. October 6th, 2018, 10:15 PM #1
    C0kkie
    C0kkie is offline -= TeamSpeak User =-
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    3.4.0 Server random Crash

    Hello,

    we have updated our server today to 3.4.0 and since the update we got 2 random crashed. There is nothing in the logs written just that a query connected, disconnected and 30 seconds later server crashed.
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  2. October 7th, 2018, 12:19 AM #2
    LolRiTTeR
    LolRiTTeR is offline -= TeamSpeak User =-
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    I am one of the administrations from the server mentioned in C0kkie's post.

    I was able to find two messages in the file 'messages' under /var/log/ (Those messages are also present in the kern.log file)
    Code:
    Oct  6 18:10:05 5a861a53465c73 kernel: [ 7729.600657] ts3server[1067]: segfault at 114 ip 00000000005b3763 sp 00007f7108bb1c70 error 4 in ts3server[400000+78d000]
Oct  6 22:10:13 5a861a53465c73 kernel: [22137.387727] ts3server[5292]: segfault at 50 ip 00000000005b3740 sp 00007f994ceb4c70 error 4 in ts3server[400000+78d000]
    We are running Debian 9.5

    //EDIT
    The server crashed once on 6th october 18:10 and then 4 hours later on 22:10

    //EDIT 2
    This log was created after the server crashed the second time:
    (One thing I have to add: The teamspeak log dates are incorrect, they are off by 2 hours. You have to add two hours to every timestamp, so for example 20:10 is 22:10)
    Code:
    2018-10-06 20:10:51.201026|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.4.0 (2018-09-10 07:29:44)
2018-10-06 20:10:51.202586|INFO    |ServerLibPriv |   |SystemInformation: Linux 4.9.0-3-amd64 #1 SMP Debian 4.9.30-2+deb9u5 (2017-09-19) x86_64 Binary: 64bit
2018-10-06 20:10:51.202649|INFO    |ServerLibPriv |   |Using hardware aes
2018-10-06 20:10:51.206892|INFO    |DatabaseQuery |   |dbPlugin name:    SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
2018-10-06 20:10:51.206954|INFO    |DatabaseQuery |   |dbPlugin version: 3.11.1
2018-10-06 20:10:51.207590|INFO    |DatabaseQuery |   |checking database integrity (may take a while)
2018-10-06 20:10:51.366532|INFO    |Accounting    |   |Licensing Information
2018-10-06 20:10:51.366598|INFO    |Accounting    |   |type              : Non-Profit License
2018-10-06 20:10:51.366624|INFO    |Accounting    |   |starting date     : Wed Aug  1 00:00:00 2018
2018-10-06 20:10:51.366639|INFO    |Accounting    |   |ending date       : Thu Mar  7 00:00:00 2019
2018-10-06 20:10:51.366651|INFO    |Accounting    |   |max virtualservers: 10
2018-10-06 20:10:51.366718|INFO    |Accounting    |   |max slots         : 512
2018-10-06 20:10:51.436836|INFO    |              |   |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2018-10-06 20:10:53.410832|INFO    |              |   |Puzzle precompute time: 1956
2018-10-06 20:10:53.421128|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
2018-10-06 20:10:53.631350|INFO    |Query         |   |listening for query on 0.0.0.0:10011, [::]:10011
2018-10-06 20:10:53.631478|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32,
2018-10-06 20:10:53.911046|INFO    |              |   |Increased protection level to: 1
2018-10-06 20:10:55.543538|INFO    |              |   |Increased protection level to: 2
2018-10-06 20:12:00.597849|INFO    |              |   |Decreased protection level to: 1
2018-10-06 20:13:04.906192|INFO    |              |   |Decreased protection level to: 0
2018-10-06 22:00:12.813155|INFO    |ServerMain    |   |Received signal SIGTERM, shutting down. // Shutting down the server manually to revert back to 3.2.0

    This log was created after the first server crash:
    Code:
    2018-10-06 16:10:59.773441|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.4.0 (2018-09-10 07:29:44)
2018-10-06 16:10:59.775598|INFO    |ServerLibPriv |   |SystemInformation: Linux 4.9.0-3-amd64 #1 SMP Debian 4.9.30-2+deb9u5 (2017-09-19) x86_64 Binary: 64bit
2018-10-06 16:10:59.775639|INFO    |ServerLibPriv |   |Using hardware aes
2018-10-06 16:10:59.778715|INFO    |DatabaseQuery |   |dbPlugin name:    SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
2018-10-06 16:10:59.778764|INFO    |DatabaseQuery |   |dbPlugin version: 3.11.1
2018-10-06 16:10:59.779226|INFO    |DatabaseQuery |   |checking database integrity (may take a while)
2018-10-06 16:10:59.951314|INFO    |Accounting    |   |Licensing Information
2018-10-06 16:10:59.951382|INFO    |Accounting    |   |type              : Non-Profit License
2018-10-06 16:10:59.951407|INFO    |Accounting    |   |starting date     : Wed Aug  1 00:00:00 2018
2018-10-06 16:10:59.951420|INFO    |Accounting    |   |ending date       : Thu Mar  7 00:00:00 2019
2018-10-06 16:10:59.951431|INFO    |Accounting    |   |max virtualservers: 10
2018-10-06 16:10:59.951441|INFO    |Accounting    |   |max slots         : 512
2018-10-06 16:11:00.017927|INFO    |              |   |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2018-10-06 16:11:02.157623|INFO    |              |   |Puzzle precompute time: 2123
2018-10-06 16:11:02.160193|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
2018-10-06 16:11:02.398195|INFO    |Query         |   |listening for query on 0.0.0.0:10011, [::]:10011
2018-10-06 16:11:02.398399|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32,
2018-10-06 16:11:02.706886|INFO    |              |   |Increased protection level to: 1
2018-10-06 16:11:04.230818|INFO    |              |   |Increased protection level to: 2
2018-10-06 16:12:09.244994|INFO    |              |   |Decreased protection level to: 1
2018-10-06 16:13:13.542605|INFO    |              |   |Decreased protection level to: 0
2018-10-06 18:46:33.462039|INFO    |              |   |Error opening file "files/virtualserver_33/internal/icons/icon_3205332715": Datei oder Verzeichnis nicht gefunden
2018-10-06 18:46:33.631759|INFO    |              |   |Error opening file "files/virtualserver_33/internal/icons/icon_2151001573": Datei oder Verzeichnis nicht gefunden
2018-10-06 18:46:33.660648|INFO    |              |   |Error opening file "files/virtualserver_33/internal/icons/icon_3529756865": Datei oder Verzeichnis nicht gefunden
2018-10-06 18:46:33.702144|INFO    |              |   |Error opening file "files/virtualserver_33/internal/icons/icon_2158729301": Datei oder Verzeichnis nicht gefunden
2018-10-06 18:46:33.812917|INFO    |              |   |Error opening file "files/virtualserver_33/internal/icons/icon_3427230462": Datei oder Verzeichnis nicht gefunden
2018-10-06 18:46:35.633134|INFO    |              |   |Error opening file "files/virtualserver_33/internal/icons/icon_2379257560": Datei oder Verzeichnis nicht gefunden

    And this log was created after updating to 3.4.0:
    Code:
    2018-10-06 14:02:37.335935|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.4.0 (2018-09-10 07:29:44)
2018-10-06 14:02:37.336228|INFO    |ServerLibPriv |   |SystemInformation: Linux 4.9.0-3-amd64 #1 SMP Debian 4.9.30-2+deb9u5 (2017-09-19) x86_64 Binary: 64bit
2018-10-06 14:02:37.336276|INFO    |ServerLibPriv |   |Using hardware aes
2018-10-06 14:02:37.337796|INFO    |DatabaseQuery |   |dbPlugin name:    SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
2018-10-06 14:02:37.337853|INFO    |DatabaseQuery |   |dbPlugin version: 3.11.1
2018-10-06 14:02:37.342071|INFO    |DatabaseQuery |   |checking database integrity (may take a while)
2018-10-06 14:02:37.481612|INFO    |SQL           |   |database updated successfully to revision: 29
2018-10-06 14:02:37.482901|INFO    |DatabaseQuery |   |database busy, waiting for finishing index tasks, may take some time!
2018-10-06 14:03:17.546035|INFO    |Accounting    |   |Licensing Information
2018-10-06 14:03:17.546150|INFO    |Accounting    |   |type              : Non-Profit License
2018-10-06 14:03:17.546179|INFO    |Accounting    |   |starting date     : Wed Aug  1 00:00:00 2018
2018-10-06 14:03:17.546194|INFO    |Accounting    |   |ending date       : Thu Mar  7 00:00:00 2019
2018-10-06 14:03:17.546224|INFO    |Accounting    |   |max virtualservers: 10
2018-10-06 14:03:17.546235|INFO    |Accounting    |   |max slots         : 512
2018-10-06 14:03:17.613267|INFO    |              |   |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2018-10-06 14:03:19.071969|INFO    |              |   |Puzzle precompute time: 1446
2018-10-06 14:03:19.072640|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
2018-10-06 14:03:19.227819|INFO    |Query         |   |listening for query on 0.0.0.0:10011, [::]:10011
2018-10-06 14:03:19.227926|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32,
2018-10-06 14:03:19.510431|INFO    |              |   |Increased protection level to: 1
2018-10-06 14:03:21.294100|INFO    |              |   |Increased protection level to: 2
2018-10-06 14:03:22.296968|INFO    |              |   |Error opening file "files/virtualserver_33/internal/icons/icon_2630897561": Datei oder Verzeichnis nicht gefunden
2018-10-06 14:03:22.297020|INFO    |              |   |Error opening file "files/virtualserver_33/internal/icons/icon_2396184650": Datei oder Verzeichnis nicht gefunden
2018-10-06 14:03:22.722544|INFO    |              |   |Error opening file "files/virtualserver_33/internal/icons/icon_3442436949": Datei oder Verzeichnis nicht gefunden
2018-10-06 14:03:22.722814|INFO    |              |   |Error opening file "files/virtualserver_33/internal/icons/icon_1964251188": Datei oder Verzeichnis nicht gefunden
2018-10-06 14:04:25.868910|INFO    |              |   |Decreased protection level to: 1
2018-10-06 14:05:30.046517|INFO    |              |   |Decreased protection level to: 0


    - LolRiTTeR
    Last edited by LolRiTTeR; October 7th, 2018 at 04:05 AM.
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  3. October 7th, 2018, 03:43 AM #3
    MCG
    MCG is offline -= TeamSpeak Addict =-
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    Are you able to send more logs from the working teamspeak server directory? I think it should be the latest log 0 if your server will crash again.

    Or your teamspeak license is invalid, since the new 3.1 server versions teamspeak is trying to block them.
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  4. October 7th, 2018, 04:06 AM #4
    LolRiTTeR
    LolRiTTeR is offline -= TeamSpeak User =-
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    Quote Originally Posted by MCGamingDE View Post
    Are you able to send more logs from the working teamspeak server directory? I think it should be the latest log 0 if your server will crash again.

    Or your teamspeak license is invalid, since the new 3.1 server versions teamspeak is trying to block them.
    The license is valid, we are using it for quite a while.


    And also have a look at my first post, I've included all the logs there


    - LolRiTTeR
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  5. October 7th, 2018, 01:24 PM #5
    plizze
    plizze is offline -= TeamSpeak Lover =-
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    Exclamation

    This is not related to your problem but DAMN your kernel is old. You should update ASAP. There were dozens of CVE within that timespan..

    Quote Originally Posted by LolRiTTeR View Post
    Code:
    2018-10-06 20:10:51.201026|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.4.0 (2018-09-10 07:29:44)
2018-10-06 20:10:51.202586|INFO    |ServerLibPriv |   |SystemInformation: Linux 4.9.0-3-amd64 #1 SMP Debian 4.9.30-2+deb9u5 (2017-09-19) x86_64 Binary: 64bit
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  6. October 7th, 2018, 04:05 PM #6
    MCG
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    Code:
    2018-10-06 20:10:51.366598|INFO    |Accounting    |   |type              : Non-Profit License
2018-10-06 20:10:51.366624|INFO    |Accounting    |   |starting date     : Wed Aug  1 00:00:00 2018
2018-10-06 20:10:51.366639|INFO    |Accounting    |   |ending date       : Thu Mar  7 00:00:00 2019
2018-10-06 20:10:51.366651|INFO    |Accounting    |   |max virtualservers: 10
2018-10-06 20:10:51.366718|INFO    |Accounting    |   |max slots         : 512
2018-10-06 20:10:51.436836|INFO    |              |   |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2018-10-06 20:10:53.410832|INFO    |              |   |Puzzle precompute time: 1956
2018-10-06 20:10:53.421128|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
2018-10-06 20:10:53.631350|INFO    |Query         |   |listening for query on 0.0.0.0:10011, [::]:10011
2018-10-06 20:10:53.631478|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32,
2018-10-06 20:10:53.911046|INFO    |              |   |Increased protection level to: 1
2018-10-06 20:10:55.543538|INFO    |              |   |Increased protection level to: 2
2018-10-06 20:12:00.597849|INFO    |              |   |Decreased protection level to: 1
2018-10-06 20:13:04.906192|INFO    |              |   |Decreased protection level to: 0
2018-10-06 22:00:12.813155|INFO    |ServerMain    |   |Received signal SIGTERM, shutting down. // Shutting down the server manually to revert back to 3.2.0
    The license is valid, we are using it for quite a while.
    How do you use the old NPL-license for quite a while? NPL registrations are closed.
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  7. October 7th, 2018, 04:14 PM #7
    LolRiTTeR
    LolRiTTeR is offline -= TeamSpeak User =-
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    Quote Originally Posted by plizze View Post
    This is not related to your problem but DAMN your kernel is old. You should update ASAP. There were dozens of CVE within that timespan..
    Thanks for the information, I've updated the kernel.


    Quote Originally Posted by MCGamingDE View Post
    How do you use the old NPL-license for quite a while? NPL registrations are closed.
    In what way does this help with our problem? ... NPL registrations being closed doesn't mean the still existing NPLs are invalid.


    - LolRiTTeR
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  8. October 7th, 2018, 04:20 PM #8
    MCG
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    In what way does this help with our problem? ... NPL registrations being closed doesn't mean the still existing NPLs are invalid
    If you mean that you've received your NPL license (older than 2016) shortly and the NPL registrations are closed, this may brings you to the way that it means your NPL is cracked or something like that, and cracked NPL's which are in use will crash the server after 1/2 hours so I was wondering but OK.

    Thanks for the information, I've updated the kernel.
    Everything alright now..?
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  9. October 7th, 2018, 04:35 PM #9
    LolRiTTeR
    LolRiTTeR is offline -= TeamSpeak User =-
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    Quote Originally Posted by MCGamingDE View Post
    If you mean that you've received your NPL license (older than 2016) shortly and the NPL registrations are closed, this may brings you to the way that it means your NPL is cracked or something like that, and cracked NPL's which are in use will crash the server after 1/2 hours so I was wondering but OK.
    The license is definitely older then 2016, I dont have an exact date. But it got registered properly at the time when NPL registrations were open. Not a cracked license or something like that

    I know that with the 1/2 hour crash, but our server crashes after ~4 hours.

    Quote Originally Posted by MCGamingDE View Post
    Everything alright now..?
    We are currently running 3.2.0 again because having those random crashes is annoying. At 3.2.0 everything runs fine.

    I also did the kernel update but didn't restart the machine yet, so there still should be the old kernel.


    - LolRiTTeR
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  10. October 8th, 2018, 09:26 AM #10
    dante696
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    Please create a core dump and send that dump to us.

    Quote Originally Posted by Chris View Post
    Please enable core dumps. According to the kernel log this is a segfault, which should cause a coredump to be generated. We require the core dump, please upload it and send the link in a private message.

    Please refer to the manual for your operating system on how to enable core dumps. On most Linux systems ulimit -c unlimited should enable core dumps. Please note that you should start the server after enabling core dumps, from the same shell (no logging out or disconnecting before starting the server).
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

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  11. October 16th, 2018, 05:54 PM #11
    LolRiTTeR
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    Quote Originally Posted by dante696 View Post
    Please create a core dump and send that dump to us.
    Thank you for your help. The kernel update apparently did the trick, the server is now running 2+ days without any problem.

    Regarding the core dump I've got a short question:
    Would it be sufficient if I run a screen within the teamspeak user, then set ulimit -c unlimited and after that use the ts3server_startscript? Would it generate a core dump?


    ~ Problem solved

    - LolRiTTeR
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