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  1. #1
    Join Date
    March 2019

    Problem with USB device


    From the last update, my usb headset (Plantronics Audio 628 USB) not sound. The others devices hasen't problem.

    Version 3.2.3, QT 5.6.2

    Anybody help me?

    Thanks and best regards.

  2. #2
    Join Date
    June 2008
    This is what you can try.

    Quote Originally Posted by dante696 View Post
    You can't hear or talk? Your Device is disabled on server?
    • What device do you use and are your drivers up to date?
    • Please tell us your capture or playback settings.
    • Check your default Capture and Playback devices
      Especially for Windows 8.1 and newer > Check your default Communication devices.
    • Try to select your device directly and not default under Tools > Options > Playback or Capture.
    • Is there a capture or playback profile set in your bookmark?
      Please check your settings under Bookmarks > Manage Bookmarks > Click on "Go Advanced"
    • On Windows 10 after updating to version 1803 it is required that access to your microphone is enabled.
      These 2 settings must be enabled:
      • Microphone access for this device
      • Allow apps to access your microphone

      The settings can be found under Settings -> Privacy -> Microphone (left side)
      You can also press Windows key + R and type in ms-settings:privacy-microphone to reach that setting.
    • Have you tried to send something with Push-To-Talk/Continuous Transmissions enabled?
    • Is the slider in your capture profile set to high? Test and move it in the local test mode.
    • Are you sure, that you channel isn't moderated and or you have enough talk power to speak in it?
    • Check that the channel isn't in silence mode. This happens when a lot users (differs from server server to server via server setting) are in channel.
    • Did your turn down the volume? Open Tools -> Options -> Playback and turn the Voice Volume Adjustment slider up.
    • Is the client muted in the Windows volume mixer? Do a right-click on the speaker icon in your tray and then select Open Mixer to check this
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

    TeamSpeak FAQ || What should i report, when i open a client thread?

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