I am trying to get my phone ts3 app permissions on a teamspeak server, but having difficulties doing so as using the same account as my PC on the teamspeak account that it should be synchronized and it says it is. But do not get the same permissions as I do on the PC.

Already talked to tech ops that run the server and it works exactly the same way they told me to do it for them, but not me. So I am here asking for some assistance of why I am having this issue.

PC: Windows 10 Pro, $3000 build
Phone: LG V40 ThinQ