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  1. #1
    Join Date
    December 2009
    Location
    Hungary
    Posts
    404

    Solved [BUG] Convert error for everyone on the server and disconnects

    Everyone on my large server got a "Conver error" in the middle of talking and immediatelly disconnected all 512 users from server (client RC1, server beta 30). The disconnects always occurred when "Unknown" connected to the server:

    Code:
    <16:42:01> "Unknown from 62.75.142.203:46992" connected
    <16:42:01> Disconnected from server: (convert error)
    Do you have any idea? Should I upgrade to pre RC1 server? This problem appeared many times today and everyone angry at me because it was nearly impossible to talk sunday evening because of mass-disconnecting.

    The log says:

    Code:
    2011-05-15 16:41:29.300591|INFO    |VirtualServer |  1| client connected 'Johni'(id:33762) from 178.164.139.21:63599
    2011-05-15 16:41:29.408728|INFO    |VirtualServer |  1| client connected 'Zsolt'(id:48327) from 86.101.112.254:60971
    2011-05-15 16:41:30.058746|INFO    |VirtualServer |  1| client connected '1ch!go'(id:37573) from 78.92.228.187:58195
    2011-05-15 16:41:34.063213|INFO    |VirtualServer |  1| client disconnected 'Uzumyzu(skull)'(id:52431) reason 'reasonmsg=leaving'
    2011-05-15 16:41:34.190323|ERROR   |Query         |   | sendErrorAndCloseConnection called with an invalid socketID:29989
    2011-05-15 16:41:36.993867|INFO    |VirtualServer |  1| client connected 'Xetix'(id:51913) from 89.132.246.49:51681
    2011-05-15 16:41:38.127617|INFO    |VirtualServer |  1| channel 'Mened&#233;k'(id:41278) created by 'Keserűm&#233;z Kamp&#243;keze'(id:40918)
    2011-05-15 16:41:40.368067|INFO    |VirtualServer |  1| file download from (id:16644), '/timelost.JPG' by client '(*.*)Jani/D4viD96(*.*)'(id:50717)
    2011-05-15 16:41:40.546913|INFO    |VirtualServer |  1| file download from (id:20943), '/asd.jpg' by client '(*.*)Jani/D4viD96(*.*)'(id:50717)
    2011-05-15 16:41:41.557784|INFO    |VirtualServer |  1| client connected 'Varys'(id:51198) from 178.40.187.101:23821
    2011-05-15 16:41:41.708101|INFO    |VirtualServer |  1| file download from (id:21116), '/4039605264954933_l.jpg' by client '(*.*)Jani/D4viD96(*.*)'(id:50717)
    2011-05-15 16:41:47.150640|INFO    |VirtualServer |  1| client connected 'Mephaistos/Ashumi/Syku'(id:41667) from 88.87.252.185:3704
    2011-05-15 16:41:49.729325|INFO    |VirtualServer |  1| client connected 'InF3iike'(id:29270) from 85.67.189.119:14617
    2011-05-15 16:41:52.821452|INFO    |VirtualServer |  1| client connected 'Acheron'(id:50697) from 84.1.54.181:2869
    2011-05-15 16:41:55.113865|INFO    |VirtualServer |  1| client disconnected '(*.*)Jani/D4viD96(*.*)'(id:50717) reason 'reasonmsg=kil&#233;pett'
    2011-05-15 16:41:56.396098|INFO    |VirtualServer |  1| client disconnected 'Zoli'(id:2033) reason 'reasonmsg=connection lost'
    2011-05-15 16:42:02.586805|WARNING |StringHelp    |   | Invalid UTF-8 string passed to function, returning bytes as size
    2011-05-15 16:42:02.632247|WARNING |StringHelp    |   | Invalid UTF-8 string passed to function, returning bytes as size
    2011-05-15 16:42:02.681412|WARNING |StringHelp    |   | Invalid UTF-8 string passed to function, returning bytes as size
    2011-05-15 16:42:02.734176|WARNING |StringHelp    |   | Invalid UTF-8 string passed to function, returning bytes as size
    2011-05-15 16:42:02.786880|WARNING |StringHelp    |   | Invalid UTF-8 string passed to function, returning bytes as size
    2011-05-15 16:42:02.822116|WARNING |StringHelp    |   | Invalid UTF-8 string passed to function, returning bytes as size
    2011-05-15 16:42:04.855020|INFO    |VirtualServer |  1| client connected 'Vaki'(id:40247) from 83.216.49.176:63243
    2011-05-15 16:42:06.210242|INFO    |VirtualServer |  1| client disconnected 'penged'(id:52244) reason 'reasonmsg=connection lost'
    2011-05-15 16:42:08.001664|INFO    |VirtualServer |  1| client connected 'muz'(id:321) from 89.135.135.135:52308
    2011-05-15 16:42:12.735931|INFO    |VirtualServer |  1| client connected 'Zoli'(id:2033) from 89.133.218.169:1037
    2011-05-15 16:42:14.588418|INFO    |VirtualServer |  1| client disconnected 'Zoli'(id:2033) reason 'reasonmsg=kil&#233;pett'
    2011-05-15 16:42:16.944981|INFO    |VirtualServer |  1| client disconnected 'Vand&#225;l'(id:15945) reason 'reasonmsg=connection lost'
    2011-05-15 16:42:19.612393|INFO    |VirtualServer |  1| client disconnected 'Gergőke<3Betti'(id:53318) reason 'reasonmsg=connection lost'
    2011-05-15 16:42:20.749465|INFO    |VirtualServer |  1| client disconnected 'Fater'(id:52727) reason 'reasonmsg=connection lost'
    2011-05-15 16:42:20.779034|INFO    |VirtualServer |  1| client disconnected 'Zsocza'(id:53921) reason 'reasonmsg=connection lost'
    I had to disable Guest Query to solve the problem temporarily.
    Last edited by Slater; May 15th, 2011 at 10:02 PM.

  2. #2
    Join Date
    June 2008
    Posts
    18,109
    Have your read this thread?

    We plan to release the RC1 server today/tomorrow, as long no bug appears
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

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  3. #3
    Join Date
    December 2009
    Location
    Hungary
    Posts
    404
    Hi,

    I read that, but I'm not sure my problem is the same. The error message appeared for everyone on the server at the same time and everyone got disconnected. So I don't want to upgrade to RC1-pre server because "I understand that I don't use this version in a production environment." However if you advice to upgrade I will upgrade.

  4. #4
    Join Date
    June 2008
    Posts
    18,109
    This is the current version, we plan to release.
    Make an backup of your Databse, before you update your server! But i think you know this
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

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  5. #5
    Join Date
    December 2009
    Location
    Hungary
    Posts
    404

    Exclamation

    Hi,

    We are on beta30 again, the problem is not solved. Althougn there is no "Convert error" anymore (because we disabled Query login), mass-disconnecting is still a major issue with RC1. So we reverted back to beta30, disabled Query login and everything is calm again.

    Log: (Query log was turned on)

    Code:
    2011-05-16 16:43:18.097264|INFO    |VirtualServer |  1| client disconnected 'GreNadiEr'(id:50103) reason 'reasonmsg=leaving'
    2011-05-16 16:43:18.420995|INFO    |VirtualServer |  1| client connected 'prims'(id:52233) from 178.48.167.247:26718
    2011-05-16 16:43:18.903726|INFO    |VirtualServer |  1| client connected 'GreNadiEr'(id:50103) from 89.134.139.53:60605
    2011-05-16 16:43:21.786953|INFO    |VirtualServer |  1| client connected 'Rashan'(id:54083) from 92.249.191.20:51813
    2011-05-16 16:43:22.483969|INFO    |VirtualServer |  1| client connected 'jamba'(id:45446) from 84.1.109.74:61643
    2011-05-16 16:43:24.788375|INFO    |VirtualServer |  1| query client connected 'Unknown from 212.187.246.30:54461'(id:49840)
    2011-05-16 16:43:25.301080|INFO    |VirtualServer |  1| query client disconnected 'Unknown from 212.187.246.30:54461'(id:49840) reason 'reasonmsg=connection lost'
    2011-05-16 16:43:26.512589|INFO    |VirtualServer |  1| client connected 'Sylar'(id:48026) from 188.36.167.79:64091
    2011-05-16 16:43:28.096053|INFO    |VirtualServer |  1| client connected 'b4luzjeeah'(id:51434) from 195.56.249.201:3345
    2011-05-16 16:43:30.416234|INFO    |VirtualServer |  1| client disconnected 'hulk'(id:52663) reason 'reasonmsg=connection lost'
    2011-05-16 16:43:30.422335|INFO    |VirtualServer |  1| client disconnected 'Prome'(id:40047) reason 'reasonmsg=connection lost'
    2011-05-16 16:43:30.427571|INFO    |VirtualServer |  1| client disconnected 'Gandi'(id:41419) reason 'reasonmsg=connection lost'
    2011-05-16 16:43:30.632812|INFO    |VirtualServer |  1| client disconnected 'Allen'(id:47833) reason 'reasonmsg=connection lost'
    2011-05-16 16:43:30.738093|INFO    |VirtualServer |  1| client disconnected 'Gimli'(id:53418) reason 'reasonmsg=connection lost'
    2011-05-16 16:43:30.743447|INFO    |VirtualServer |  1| client disconnected 'Ravyrka'(id:41044) reason 'reasonmsg=connection lost'
    2011-05-16 16:43:30.748789|INFO    |VirtualServer |  1| client disconnected 'Pharaohhun'(id:16569) reason 'reasonmsg=connection lost'
    2011-05-16 16:43:30.753850|INFO    |VirtualServer |  1| client disconnected 'V1P3R.4Andy'(id:34751) reason 'reasonmsg=connection lost'
    2011-05-16 16:43:30.759062|INFO    |VirtualServer |  1| client disconnected 'MergesNinja'(id:53123) reason 'reasonmsg=connection lost'
    Code:
    2011-05-16 16:45:50.609195|INFO    |VirtualServer |  1| client connected 'Vend&#233;g2'(id:53334) from 86.101.2.130:1195
    2011-05-16 16:45:50.712199|INFO    |VirtualServer |  1| client disconnected 'MergesNinja'(id:53123) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:12.514325|INFO    |SQL           |   | pruning old guest clients where last connected time is older than 60 days, clients to remove: 2
    2011-05-16 16:46:12.572782|INFO    |VirtualServer |  1| client connected 'csocso'(id:34712) from 87.242.8.222:48565
    2011-05-16 16:46:12.672617|INFO    |VirtualServer |  1| client connected '●•ҳ̸Ҳ̸ҳTeLe&#182;i™Ҳ̸ҳ•●'(id:43137) from 109.61.76.21:1527
    2011-05-16 16:46:12.687804|INFO    |VirtualServer |  1| client disconnected 'Varys'(id:51198) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:12.729979|INFO    |VirtualServer |  1| client disconnected 'Witcher'(id:5590) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:12.771348|INFO    |VirtualServer |  1| client disconnected 'Vend&#233;g2'(id:53334) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:12.902250|INFO    |VirtualServer |  1| client disconnected 'Kuki'(id:41261) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:13.142784|INFO    |VirtualServer |  1| client disconnected 'Nikusz-Bogyoka'(id:33054) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:13.745444|INFO    |VirtualServer |  1| client connected 'Super X6 ULTRA111'(id:34209) from 213.181.201.189:3068
    2011-05-16 16:46:14.126928|INFO    |VirtualServer |  1| client connected '☣Ruptura-laptop☣1111'(id:15874) from 92.249.231.47:65330
    2011-05-16 16:46:14.347679|INFO    |VirtualServer |  1| client connected 'Nikusz-Bogyoka'(id:33054) from 94.21.125.15:1700
    2011-05-16 16:46:14.458243|INFO    |VirtualServer |  1| client connected 'Shadee1111'(id:5) from 77.111.170.177:53490
    2011-05-16 16:46:14.536356|INFO    |VirtualServer |  1| client connected 'Oli'(id:46400) from 81.93.194.2:1752
    2011-05-16 16:46:14.642588|INFO    |VirtualServer |  1| client connected 'Witcher'(id:5590) from 87.97.56.185:1125
    2011-05-16 16:46:14.742645|INFO    |VirtualServer |  1| client connected '1ch!go1111'(id:37573) from 78.92.228.187:61228
    2011-05-16 16:46:15.132894|INFO    |VirtualServer |  1| client connected 'Petikeke'(id:45876) from 84.0.51.64:52613
    2011-05-16 16:46:15.493478|INFO    |VirtualServer |  1| client connected 'Mad&#225;r1111'(id:6) from 91.147.214.74:64978
    2011-05-16 16:46:15.594360|INFO    |VirtualServer |  1| client connected 'Wolfenstein1111'(id:28275) from 81.183.190.250:17707
    2011-05-16 16:46:15.920096|INFO    |VirtualServer |  1| client connected 'Slater1'(id:2) from 80.99.3.121:49189
    2011-05-16 16:46:16.021919|INFO    |VirtualServer |  1| client connected 'Larsz'(id:44640) from 89.134.42.236:1504
    2011-05-16 16:46:17.209899|INFO    |VirtualServer |  1| client connected 'Driner'(id:41703) from 89.133.75.111:4127
    2011-05-16 16:46:20.252043|INFO    |VirtualServer |  1| client connected 'Kuki'(id:41261) from 89.148.121.3:2528
    2011-05-16 16:46:22.656338|INFO    |VirtualServer |  1| client connected 'sony'(id:813) from 94.248.206.54:61667
    2011-05-16 16:46:23.923345|INFO    |VirtualServer |  1| client connected 'Macsek'(id:53443) from 78.153.98.126:1053
    2011-05-16 16:46:26.393643|INFO    |VirtualServer |  1| client connected 'taky'(id:54535) from 84.3.238.134:38213
    2011-05-16 16:46:27.754817|INFO    |VirtualServer |  1| client connected 'Fearless'(id:44598) from 84.2.117.100:51611
    2011-05-16 16:46:29.718242|INFO    |VirtualServer |  1| client connected 'Weeny'(id:54151) from 84.2.65.80:18535
    2011-05-16 16:46:30.634746|INFO    |VirtualServer |  1| client disconnected 'csocso'(id:34712) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:30.639249|INFO    |VirtualServer |  1| client disconnected '●•ҳ̸Ҳ̸ҳTeLe&#182;i™Ҳ̸ҳ•●'(id:43137) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:30.747124|INFO    |VirtualServer |  1| client disconnected 'Uzumyzu'(id:52431) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.108278|INFO    |VirtualServer |  1| client connected 'csocso'(id:34712) from 87.242.8.222:48565
    2011-05-16 16:46:31.108701|INFO    |VirtualServer |  1| client disconnected 'Wynner'(id:38002) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.117744|INFO    |VirtualServer |  1| client disconnected 'Cupcake'(id:24556) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.122377|INFO    |VirtualServer |  1| client disconnected 'Scadi'(id:40269) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.127924|INFO    |VirtualServer |  1| client disconnected 'Tubi'(id:49788) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.200468|INFO    |VirtualServer |  1| client connected 'Uzumyzu'(id:52431) from 79.116.48.198:56355
    2011-05-16 16:46:31.200907|INFO    |VirtualServer |  1| client disconnected 'Mangalica'(id:6643) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.206605|INFO    |VirtualServer |  1| client disconnected 'kopasz'(id:50202) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.315392|INFO    |VirtualServer |  1| client disconnected 'Poppa'(id:37072) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.320169|INFO    |VirtualServer |  1| client disconnected 'jega52009'(id:54269) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.338936|INFO    |VirtualServer |  1| channel 'minecrafting'(id:41371) deleted by 'server'(id:0)
    2011-05-16 16:46:31.342402|INFO    |VirtualServer |  1| client disconnected 'Tojcsika'(id:54353) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.448691|INFO    |VirtualServer |  1| client disconnected 'szamar'(id:49075) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.453669|INFO    |VirtualServer |  1| client disconnected 'Prome'(id:40047) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.561611|INFO    |VirtualServer |  1| client disconnected 'Dox'(id:39919) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.566077|INFO    |VirtualServer |  1| client disconnected 'V1P3R.4Andy'(id:34751) reason 'reasonmsg=connection lost'
    2011-05-16 16:46:31.671103|INFO    |VirtualServer |  1| client disconnected 'Stealth'(id:51148) reason 'reasonmsg=connection lost'
    This is NOT a network or server issue since my server was not restarted, PING was continuous, no lag or spikes, and reverting back to beta30 stopped mass-disconnects. I dont want to test on a full 512 server because my users will kill me in a gruesome way. I'll enable Query Login on beta30 later this evening to see where is our good friend Mr. Convert Error. If he is back, I'll report.
    Last edited by Slater; May 16th, 2011 at 06:39 PM.

  6. #6
    Join Date
    June 2002
    Location
    Krün / Germany
    Posts
    1,638
    so:
    beta30 with query login disabled == no mass disconnects
    beta30 with query login enabled == mass disconnects + convert error

    rc1 with query login disabled == mass disconnects?
    rc1 with query login enabled == mass disconnects?

    so like i said yesterday already, please enable QUERY logging for beta30 or rc1... so we can see which commands
    are causing this problems.

    actually i wonder why this does not happen on our public server with double clients and open query port ;(

  7. #7
    Join Date
    December 2009
    Location
    Hungary
    Posts
    404
    Yes, you are right. I enabled Query login again yesterday as it was before. I need some time to test, but my log doesn't show any strange behavior this evening. Beta30 was fine for months, mass-disconnects appeared suddenly without any sign. (maybe due to an invalid Query request, or by updating to RC1 client)

  8. #8
    Join Date
    December 2009
    Location
    Hungary
    Posts
    404
    UPDATE:
    I've browsed my logs and I found that "WARNING|StringHelp" and "ERROR|Query" didn't occured for weeks just before mass-disconnects starting from 2011.05.15 after forcing my users to upgrade to RC1 client.

  9. #9
    Join Date
    June 2008
    Posts
    18,109
    This problem should be solved now. It stole us 2 1/2 days lol
    Your Mysql was broken and an index entry was missing.
    Maybe, just maybe.. It happened during of one of your server updates or backup of this database.
    Last edited by dante696; May 18th, 2011 at 11:10 AM.
    When sending me private messages: Please make sure to include reference link to your forum thread or post.

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  10. #10
    Join Date
    December 2009
    Location
    Hungary
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    404
    Thank you for the fix, God knows what happened sine beta 1

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