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  1. #1
    Join Date
    November 2010
    Location
    French
    Posts
    15

    Unhappy update license not blocked in 32 slots

    hello
    I just tried to update the license of ts3 and despite the procedure I'm stuck at 32 slots

    I have validated the "non-profit license" received the email with the. dat file and placed in the root folder of ts3 "root" reboot the server ts3 and yet impossible to pass over the 32 slots

    Thank you

  2. #2
    Join Date
    May 2010
    Posts
    6,310
    Hello

    Are you 100% positive that the license file has the same linux owner ?
    Do you try to get your license with a specific webmail/mail tool ?
    Please post the server log.

  3. #3
    Join Date
    January 2009
    Location
    berlin
    Posts
    7
    2011-06-06 17:08:19.902987|INFO |ServerLibPriv | | Server Version: 3.0.0-beta30 [Build: 12998], FreeBSD
    2011-06-06 17:08:19.903216|INFO |DatabaseQuery | | dbPlugin name: SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2011-06-06 17:08:19.903249|INFO |DatabaseQuery | | dbPlugin version: 3.7.3
    2011-06-06 17:08:19.903460|INFO |DatabaseQuery | | checking database integrity (may take a while)
    2011-06-06 17:08:19.913425|INFO |SQL | | pruning old database log entries where timestamp is older than 90 days
    2011-06-06 17:08:19.940454|ERROR | | | TS3ANetwork::ResolveHostName failed error: 8 (hostname nor servname provided, or not known) 0
    2011-06-06 17:08:19.952421|ERROR | | | TS3ANetwork::Connect failed error: 61
    2011-06-06 17:08:19.952794|ERROR |Accounting | | Unable to connect to accounting server
    2011-06-06 17:08:19.952819|ERROR |ServerLibPriv | | Server() error while starting servermanager, error: unable to connect to accounting server

  4. #4
    Join Date
    May 2010
    Posts
    6,310
    The port 2008 TCP is open ?
    Can you ping (on the server machine) the accounting.teamspeak.com address ?

  5. #5
    Join Date
    November 2010
    Location
    French
    Posts
    15
    Hi
    sorry for the delay, the license file belongs key.dat user to run server (I tried the same problem as root)

    Log in and tell me it can not find the file LicenseKey?
    it must be put in the server root TS3?

    2011-06-06 15:54:02.051596|INFO |ServerLibPriv | | Server Version: 3.0.0-rc1 [Build: 14468], Linux
    2011-06-06 15:54:02.052302|INFO |DatabaseQuery | | dbPlugin name: SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2011-06-06 15:54:02.052429|INFO |DatabaseQuery | | dbPlugin version: 3.7.3
    2011-06-06 15:54:02.053025|INFO |DatabaseQuery | | checking database integrity (may take a while)
    2011-06-06 15:54:02.118909|INFO |SQL | | pruning old database log entries where timestamp is older than 90 days
    2011-06-06 15:54:02.137864|WARNING |Accounting | | Unable to find valid license key, falling back to limited functionality
    2011-06-06 15:54:02.187729|INFO |FileManager | | listening on 0.0.0.0:30033
    2011-06-06 15:54:02.340437|INFO |VirtualServer | 1| listening on 0.0.0.0:9987
    2011-06-06 15:54:02.341652|INFO |CIDRManager | | updated query_ip_whitelist ips: 127.0.0.1,
    2011-06-06 15:54:02.342688|INFO |Query | | listening on 0.0.0.0:10011

  6. #6
    Join Date
    May 2010
    Posts
    6,310
    Yes the license file must be in the server folder
    (with the same linux user)

  7. #7
    Join Date
    November 2010
    Location
    French
    Posts
    15
    it is in the same directory, yet it can not find it ...
    /opt/ts3$ ls
    CHANGELOG libts3db_sqlite3.so query_ip_blacklist.txt ts3server_linux_x86 ts3server_startscript.sh
    doc licensekey.dat query_ip_whitelist.txt ts3server_minimal_runscript.sh tsdns
    files LICENSE serverquerydocs ts3server.pid
    libts3db_mysql.so logs sql ts3server.sqlitedb


  8. #8
    Join Date
    January 2009
    Location
    berlin
    Posts
    7
    also mir wurde gesagt das da keine firewall drauf is

    i108# cd /root/teamspeak3-server_freebsd-x86
    i108# ./ts3server_startscript.sh start
    ts3server.pid found, but no server running. Possibly your previously started server crashed
    Please view the logfile for details.
    Starting the TeamSpeak 3 server
    TeamSpeak 3 server started, for details please view the log file

    Code:
    2011-06-06 20:47:49.950144|INFO    |ServerLibPriv |   | Server Version: 3.0.0-beta30 [Build: 12998], FreeBSD
    2011-06-06 20:47:49.950370|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2011-06-06 20:47:49.950403|INFO    |DatabaseQuery |   | dbPlugin version: 3.7.3
    2011-06-06 20:47:49.950615|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
    2011-06-06 20:47:49.960781|INFO    |SQL           |   | pruning old database log entries where timestamp is older than 90 days
    2011-06-06 20:47:49.974427|WARNING |Accounting    |   | Unable to find valid license key, falling back to limited functionality
    2011-06-06 20:47:49.990011|INFO    |FileManager   |   | listening on 0.0.0.0:30033
    2011-06-06 20:47:49.990526|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: 8 (hostname nor servname provided, or not known) 0
    2011-06-06 20:47:49.990823|ERROR   |              |   | Could not open default UDP connection for weblist
    2011-06-06 20:47:50.028642|INFO    |VirtualServer |  1| listening on 0.0.0.0:9987
    2011-06-06 20:47:50.029023|INFO    |CIDRManager   |   | updated query_ip_whitelist ips: 127.0.0.1, 
    2011-06-06 20:47:50.029304|INFO    |Query         |   | listening on 0.0.0.0:10011
    2011-06-06 20:51:00.386547|INFO    |VirtualServer |  1| stopped
    2011-06-06 20:51:11.004644|INFO    |VirtualServer |  1| listening on 0.0.0.0:9987
    2011-06-06 20:51:11.004947|INFO    |VirtualSvrMgr |   | startServer() VirtualServer(1) started
    2011-06-06 20:54:53.053313|INFO    |ServerMain    |   | Received signal SIGTERM, shutting down.
    2011-06-06 20:54:53.366373|INFO    |VirtualServer |  1| stopped
    Code:
    Company name : P
    address      : R
    zipcode      : 1
    city         : B
    country      : G
    phone        : 0
    fax          : 
    sales contact: P
    tech contact : P
    
    type         : Nonprofit
    start date   : Mon Jun  6 00:00:00 2011
    end date     : Wed Jun  6 00:00:00 2012
    max. virtual servers: 10
    max. slots   : 512
    description  : TeamSpeak 3 Non-Profit License (www.c.de)
    
    ==key==
    namen und so sind drauen

    http://www7.pic-upload.de/06.06.11/y9hiy2mvts.jpg
    Last edited by Shinzo; June 6th, 2011 at 08:10 PM.

  9. #9
    Join Date
    January 2009
    Location
    berlin
    Posts
    7
    2011-06-06 20:47:49.974427|WARNING |Accounting | | Unable to find valid license key, falling back to limited functionality

    i dont understand this -.-
    why is that
    is all ready compliet

  10. #10
    Join Date
    May 2011
    Location
    Provo, Utah
    Posts
    2
    I am having the exact same problem with a non-profit license and I am stuck at 32 slots.

    I can see the license key just fine. If i "cat licensekey.dat", it shows perfectly fine its not scrambled. Just in case, I downloaded it again using a different email client. Same results.

    All my ports are open.

    I have placed the file in the "root" of the folder.

    I can ping accounting.teamspeak.com.

    All files in the directory along with licensekey.dat are owned by the same user.

    --- Log -----
    2011-06-06 21:00:04.684692|INFO |ServerLibPriv | | Server Version: 3.0.0-rc1 [Build: 14468], Linux
    2011-06-06 21:00:04.685298|INFO |DatabaseQuery | | dbPlugin name: SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2011-06-06 21:00:04.685389|INFO |DatabaseQuery | | dbPlugin version: 3.7.3
    2011-06-06 21:00:04.685849|INFO |DatabaseQuery | | checking database integrity (may take a while)
    2011-06-06 21:00:04.730855|INFO |SQL | | pruning old database log entries where timestamp is older than 1825 days
    2011-06-06 21:00:04.746510|WARNING |Accounting | | Unable to find valid license key, falling back to limited functionality
    2011-06-06 21:00:04.782219|INFO |FileManager | | listening on 10.1.4.5:30033
    2011-06-06 21:00:05.050015|INFO |VirtualServer | 1| listening on 10.1.4.5:9987
    2011-06-06 21:00:05.051166|INFO |CIDRManager | | updated query_ip_whitelist ips: 127.0.0.1,
    2011-06-06 21:00:05.051563|INFO |Query | | listening on 10.1.4.5:10011

    This is the relevant part .....
    2011-06-06 21:00:04.746510|WARNING |Accounting | | Unable to find valid license key, falling back to limited functionality

    I have searched the forums but I can't find a solution.

    Please help. Any other suggestions?

  11. #11
    Join Date
    April 2010
    Location
    Germany
    Posts
    9
    Here is an Listing of files in the TS3 Dir with Ownership and Permissions.

    www:/home/teamspeak3/teamspeak3_server# ls -la
    drwxr-xr-x 8 teamspeak3 teamspeak3 4096 7. Jun 08:52 .
    drwxr-xr-x 7 teamspeak3 teamspeak3 4096 31. Mai 11:19 ..
    -rw-r--r-- 1 teamspeak3 teamspeak3 32532 23. Mai 06:10 CHANGELOG
    drwxr-xr-x 2 teamspeak3 teamspeak3 4096 23. Mai 06:10 doc
    drwx------ 4 teamspeak3 teamspeak3 4096 24. Dez 12:00 files
    -rwxr-xr-x 1 teamspeak3 teamspeak3 207351 23. Mai 06:10 libts3db_mysql.so
    -rwxr-xr-x 1 teamspeak3 teamspeak3 918948 23. Mai 06:10 libts3db_sqlite3.so
    -rw-r--r-- 1 teamspeak3 teamspeak3 24099 23. Mai 06:10 LICENSE
    -rw-r--r-- 1 teamspeak3 teamspeak3 878 13. Dez 19:38 licensekey.dat
    drwx------ 2 teamspeak3 teamspeak3 4096 30. Mai 21:42 logs
    -rw-r--r-- 1 teamspeak3 teamspeak3 1 17. Nov 2010 query_ip_blacklist.txt
    -rw-r--r-- 1 teamspeak3 teamspeak3 10 18. Nov 2010 query_ip_whitelist.txt
    -rw-r--r-- 1 teamspeak3 teamspeak3 112 13. Dez 19:42 serverkey.dat
    drwxr-xr-x 2 teamspeak3 teamspeak3 4096 23. Nov 2010 serverquerydocs
    drwxr-xr-x 4 teamspeak3 teamspeak3 4096 23. Nov 2010 sql
    -rwxr-xr-x 1 teamspeak3 teamspeak3 6636044 23. Mai 06:10 ts3server_linux_x86
    -rwxr-xr-x 1 teamspeak3 teamspeak3 432 23. Mai 06:10 ts3server_minimal_runsc ript.sh
    -rw-r--r-- 1 teamspeak3 teamspeak3 828416 7. Jun 08:52 ts3server.sqlitedb
    -rwxr-xr-x 1 teamspeak3 teamspeak3 2886 31. Mai 11:12 ts3server_startscript.s h
    drwxr-xr-x 2 teamspeak3 teamspeak3 4096 23. Mai 06:10 tsdns
    www:/home/teamspeak3/teamspeak3_server#


    So Please check if your Permissions are right and the Ownership.

    Sorry but thats all i can help atm.

    Sorry for my Horrible english.

    MfG. Unitec

  12. #12
    Join Date
    May 2010
    Posts
    6,310
    @woofix
    Please post the result of "ls -al" command
    DO try to get your license with an other web tool or soft ?

    @Shinzo
    Quote Originally Posted by Shinzo
    ts3server.pid found, but no server running. Possibly your previously started server crashed
    1 - Check your process list and kill all Teamspeak process
    2 - Go into the server folder and delete the ts3server.pid file
    3 - Start your server

    For the rest you already have a thread http://forum.teamspeak.com/showthrea...PL-not-running.
    Please no double post

  13. #13
    Join Date
    November 2010
    Location
    French
    Posts
    15
    :/opt/ts3$ ls -al
    total 7920
    drwxrwxrwx 8 root root 4096 2011-06-06 22:00 .
    drwxr-xr-x 4 root root 4096 2011-03-23 11:59 ..
    -rw-r--r-- 1 root root 32532 2011-06-02 07:29 CHANGELOG
    drwxr-xr-x 2 root root 4096 2011-06-02 07:29 doc
    drwx------ 3 woofix woofix 4096 2011-02-04 19:53 files
    -rwxr-xr-x 1 root root 207351 2011-06-02 07:29 libts3db_mysql.so
    -rwxr-xr-x 1 root root 918948 2011-06-02 07:29 libts3db_sqlite3.so
    -rw-r--r-- 1 root root 24099 2011-06-02 07:29 LICENSE
    -rw-r--r-- 1 woofix woofix 1148 2011-06-06 17:53 licensekey.dat
    drwx------ 2 woofix woofix 4096 2011-06-06 18:09 logs
    -rw-r--r-- 1 woofix woofix 1 2011-02-04 19:53 query_ip_blacklist.txt
    -rw-r--r-- 1 woofix woofix 10 2011-02-04 19:53 query_ip_whitelist.txt
    drwxr-xr-x 2 root root 4096 2011-06-02 07:29 serverquerydocs
    drwxr-xr-x 4 root root 4096 2011-06-02 07:29 sql
    -rwxr-xr-x 1 root root 6636044 2011-06-02 07:29 ts3server_linux_x86
    -rwxr-xr-x 1 root root 432 2011-06-02 07:29 ts3server_minimal_runscript.sh
    -rw-r--r-- 1 woofix woofix 6 2011-06-06 18:09 ts3server.pid
    -rw-r--r-- 1 woofix woofix 223232 2011-06-06 22:00 ts3server.sqlitedb
    -rwxr-xr-x 1 root root 2842 2011-06-02 07:29 ts3server_startscript.sh
    drwxr-xr-x 2 woofix woofix 4096 2011-06-02 07:29 tsdns
    I did the license request via Web !

  14. #14
    Join Date
    January 2009
    Location
    berlin
    Posts
    7
    Quote Originally Posted by florian_fr40 View Post
    @woofix
    Please post the result of "ls -al" command
    DO try to get your license with an other web tool or soft ?

    @Shinzo

    1 - Check your process list and kill all Teamspeak process
    2 - Go into the server folder and delete the ts3server.pid file
    3 - Start your server

    For the rest you already have a thread http://forum.teamspeak.com/showthrea...PL-not-running.
    Please no double post
    i hav all to this

    german part removed

    englisch:
    the server recognizes your license at all, that you have a network problem could be even at the point completely irrelevant! The findings of the license does not, then it is only interesting because of the link to the license server.
    Last edited by dante696; June 7th, 2011 at 01:21 PM.

  15. #15
    Join Date
    May 2010
    Posts
    6,310
    @woofix
    As you can see on your listing, all files has not the same linux user.

    You have to set the same linux user for all files and folder. And start your Teamspeak server with the woofix linux user

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