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  1. #1
    Join Date
    June 2012
    Posts
    2

    Question NON-US users can't log in on US servers...

    Hi guys. Hoping you can help sort this out for us...

    a few friends and I located outside the US can no longer connect to any US based server. I'm in Quebec, Canada, and friends are located in various parts of world, including (but not limited to) The Netherlands, South Africa, Sweden.

    Our US guildies are online and on TS with no issues, but those of us outside of the US are having issues.

    Furthermore, I CAN connect to local servers in Qc, Canada, as well as other Canadian servers, and our Dutch member can connect to Dutch servers, but not any of the US ones on the "server list".

    Is there a setting that changed with the last update?

    We were ok to access the TS server last week with no issues, but this week is no dice.

    Thanks in advance
    Shiv

  2. #2
    Join Date
    January 2010
    Location
    Germany
    Posts
    2,029
    What is the error Message displayed in the Serverchat Tab (the first one on the bottom left)?

    Also please post the full Client Log using [code]<Your Log goes here>[/code] Tags.

    Not being able to connect can have lots of reasons...

    Did you try multiple US Servers?

    There is no Restriction on Country... The Server list just lists random Servers that match the specified Filters, nothing to do with the connection process.

  3. #3
    Join Date
    June 2012
    Posts
    2
    <15:18:20> Trying to resolve hostname teamspeak.garlon.com
    <15:18:21> Trying to connect to server on teamspeak.garlon.com
    <15:18:26> Failed to connect to server
    Is the error in the window.

    Code:
    06/06/2012 3:18:14 PM		Info	TeamSpeak 3 Client 3.0.6 (2012-04-20 09:14:18)	
    06/06/2012 3:18:14 PM	Direct Sound	Debug	setting timer resolution to 1ms	
    06/06/2012 3:18:14 PM	Query	Info	listening on 127.0.0.1:25639	
    06/06/2012 3:18:15 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - enter	
    06/06/2012 3:18:15 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - leave	
    06/06/2012 3:18:15 PM	ClientUI	Info	Qt version: 4.7.2	
    06/06/2012 3:18:15 PM	ClientUI	Info	Using configuration location: C:/Users/Famille/AppData/Roaming/TS3Client/ts3clientui_qt.conf	
    06/06/2012 3:18:15 PM	Input	Info	Input device name: Mouse	
    06/06/2012 3:18:15 PM	Input	Info	Input device name: Keyboard	
    06/06/2012 3:18:15 PM	ClientUI	Info	Last update check was: Tue Jun 5 14:33:51 2012	
    06/06/2012 3:18:15 PM		Info	Checking for updates...	
    06/06/2012 3:18:15 PM		Info	creating2 0000000001FAD0C0	
    06/06/2012 3:18:16 PM		Info	Update check, my version: 1334913258, latest version: 1334913258	
    06/06/2012 3:18:20 PM	ClientUI	Info	Connect to server: teamspeak.garlon.com	
    06/06/2012 3:18:20 PM	ClientUI	Info	Trying to resolve teamspeak.garlon.com	
    06/06/2012 3:18:20 PM		Info	creating 0000000001FB3BA0	
    06/06/2012 3:18:21 PM	ClientUI	Info	Lookup finished: 68.15.118.205 9987 teamspeak.garlon.com 0 0	
    06/06/2012 3:18:21 PM	ClientUI	Info	Resolve successful: 68.15.118.205:9987	
    06/06/2012 3:18:21 PM	ClientUI	Info	Checking blacklist	
    06/06/2012 3:18:21 PM		Info	Trying to resolve blacklist server	
    06/06/2012 3:18:21 PM		Info	creating2 0000000001FAD1B0	
    06/06/2012 3:18:21 PM	ClientUI	Info	Blacklist check ok	
    06/06/2012 3:18:21 PM	ClientUI	Info	Initiating connection: 68.15.118.205:9987 teamspeak.garlon.com	
    06/06/2012 3:18:21 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - enter	
    06/06/2012 3:18:21 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - leave	
    06/06/2012 3:18:21 PM	Windows Audio Session	Debug	WAS::openDevice-enter	
    06/06/2012 3:18:21 PM	Windows Audio Session	Debug	WAS Buffer size: 960	
    06/06/2012 3:18:21 PM	Windows Audio Session	Debug	WAS::openDevice-leave	
    06/06/2012 3:18:21 PM	Windows Audio Session	Debug	WAS::startDevice-enter	
    06/06/2012 3:18:21 PM	Windows Audio Session	Debug	WAS::startDevice-leave	
    06/06/2012 3:18:21 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - enter	
    06/06/2012 3:18:21 PM	Windows Audio Session	Devel	DeviceDeleteList::waitForDeletes - leave	
    06/06/2012 3:18:21 PM	Windows Audio Session	Debug	WAS::openDevice-enter	
    06/06/2012 3:18:21 PM	Windows Audio Session	Debug	WAS Buffer size: 896	
    06/06/2012 3:18:21 PM	Windows Audio Session	Debug	WAS::openDevice-leave	
    06/06/2012 3:18:21 PM	PreProSpeex	Info	Speex version: speex-1.2beta3	
    06/06/2012 3:18:21 PM	Windows Audio Session	Debug	WAS::startDevice-enter	
    06/06/2012 3:18:21 PM	Windows Audio Session	Debug	WAS::startDevice-leave	
    06/06/2012 3:18:21 PM	Windows Audio Session	Debug	Got 2 or more rendering spaces in same loop 480 960 480	
    06/06/2012 3:18:21 PM	ClientUI	Info	Connect status: Connecting	
    06/06/2012 3:18:21 PM		Info	Blacklist server resolved	
    06/06/2012 3:18:21 PM		Info	Data sent to blacklist server	
    06/06/2012 3:18:21 PM		Info	Data received from blacklist server: 1,	
    06/06/2012 3:18:25 PM		Info	deleting 0000000001FAD0C0	
    06/06/2012 3:18:25 PM		Info	deleting 0000000001FAD1B0	
    06/06/2012 3:18:26 PM	ClientUI	Info	Connect status: Disconnected	
    06/06/2012 3:18:26 PM	ClientUI	Info	Failed to connect to server, want autoreconnect = 0	
    06/06/2012 3:18:45 PM		Info	deleting 0000000001FB3BA0	
    06/06/2012 3:19:09 PM		Info	Checking for updates...	
    06/06/2012 3:19:09 PM		Info	creating2 0000000001FB3BA0	
    06/06/2012 3:19:09 PM		Info	Update check, my version: 1334913258, latest version: 1334913258	
    06/06/2012 3:19:15 PM		Info	deleting 0000000001FB3BA0

  4. #4
    Join Date
    January 2010
    Location
    Germany
    Posts
    2,029
    Maybe their Server (the physical one not the TS3 Server) is dropping packets from outside US.
    That Server doesn't respond to anything at all...

    So either its offline or if your Guildmates from inside the US really are on that Server (are they using the same Port?) their physical Server must be doing something bad.

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