Thank you to Dante and Peter S.
As mentioned previously in this thread, my dealings with Hypernia have always been good. All of this was caused due to one individual at Hypernia (who I have never named) giving the worst customer service I have ever experienced. While statements have been made that might seem unfair, these have come from lack of real communication. These statements are from a customers perspective. We are not uneducated fools. A lot of us have relevant qualifications and answers like the ones I received were not satisfactory.
I have high praise for Lane and others I have dealt with over the past year at Hypernia. Its the reason we moved other services over in the first place. I can also not speak a bad word about you guys over at TS. What I saw from you today was service beyond what I could imagine.
I will state here publicly, that my main issue was not with Hypernia, rather with the responses from one person. I didn't want to identify a person in a public forum, but I thought Hypernia are good enough to deal with a bit of criticism.
While I disagree the whole thread should be removed, as a lot of good information has come out of it, That is something for you to make the final decision on. While criticism might have seemed harsh, I always felt it was just. I think if you are a service provider, you have to take the good comments with the bad. Hence i don't agree with it being removed.
What I don't want is my opinion (and I freely admit, that fact is sometimes different to opinion) to sway away from the fact that the achievement of this threat has been huge, and will hopefully get a result that will be great for everyone.
I cannot thank you enough for your help. You guys have been outstanding.
Roundie.
Reply With Quote
Originally Posted by Morthawt
