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  1. #1
    Join Date
    March 2013
    Posts
    4

    Solved My updater cancels at 65%...

    Hello fellow Teamspeak users,

    I have a problem updating my client to the newest version. I tried to reinstall TS3 via Downloading it again and the installation worked. I was very shocked afterwards to notice, that my identity and all my bookmarks were deleted, plus all the server-permissions. I solved this by doing a system recovery and now I am running on my settings from 5 days ago. Might not have been the most elegant solution, but it worked to retrieve the lost identity. I now "exported" it, but still am not sure if also all my saved channels will stay, since it was only the identity itself.

    I am afraid now to reinstall it again, for it might delete all the contents again. I'd rather try to evaluate what is wrong with the updater. Here is what it says:

    "Previous update session for v. 1361977727 found
    Starting update process
    Download / check product ini
    Compiling download and replace list
    No downloads needed
    Starting file updates
    add/replace QtCore4.dll._z_
    add/replace QtGui4.dll._z_
    add/replace QtNetwork4.dll._z_
    add/replace QtSql4.dll._z_
    add/replace accessible/qtaccessiblewidgets4.dll._z_
    add/replace error_report.exe._z_
    add/replace imageformats/qgif4.dll._z_
    Could not delete 'C:/Dokumente und Einstellungen/Barbara/Lokale Einstellungen/Anwendungsdaten/TeamSpeak 3 Client/imageformats/_old_qgif4.dll'
    rolling back file updates
    Aktualisierung abgebrochen"

    There seems to be a problem with deleting an avatar. Problem is, I can't find the folder "Anwendungsdaten", it seems hidden. Is there a way to get in there and delete that manually? Anyone here has ideas?

    Help would be appreciated, thanks in advance!

  2. #2
    Join Date
    January 2010
    Location
    El Prat de Llobregat (Barcelona, Spain)
    Posts
    2,698
    Quote Originally Posted by Sturm.Fee View Post
    Is there a way to get in there and delete that manually? Anyone here has ideas?
    Threres an issue when the updater tries to delete two _old*.dll, as it's said in this line.
    Could not delete 'C:/Dokumente und Einstellungen/Barbara/Lokale Einstellungen/Anwendungsdaten/TeamSpeak 3 Client/imageformats/_old_qgif4.dll'

    Don't worry. Close Teamspeak3 client. Go to this folder and manually delete the two files _old_*.dll (only the _old_* files)

    Then restart the TS3 client and ask for update again:
    Help --> Check for update
    and the update will continue from 65%... (I hope so)

  3. #3
    Join Date
    March 2013
    Posts
    4
    Okay I see. The folder was hidden from me, because I had system-relevant-folders hidden. After checking "show all folders" I found it. Deleting the file worked. Thanks a lot for your reply! <3

  4. #4
    Join Date
    March 2013
    Posts
    4
    Wow. It seems like deleting that file made something else broken now. I get an Error message now shortly after joining my server. http://prntscr.com/v9qr3

  5. #5
    Join Date
    January 2010
    Location
    El Prat de Llobregat (Barcelona, Spain)
    Posts
    2,698
    Quote Originally Posted by Sturm.Fee View Post
    Wow. It seems like deleting that file made something else broken now. I get an Error message now shortly after joining my server. http://prntscr.com/v9qr3
    Oh, my God. Sorry but I don't understand the error message in german...

    Well. Have you try to connect to the public server --> voice.teamspeak.com --> it's a 3.0.7.1 server --> Do you get the error too?

    Ah, don't forget the "last bullet" --> Try to restart the computer, sometimes it solves the post-update issues.

  6. #6
    Join Date
    March 2013
    Posts
    4
    It basically says that an unknown software exception (0cx0000417) occurs at the place 0x0097c61c. I have no idea what the codes mean, also TS3 immediately closes after pressing ok.

    Logging onto different servers also does not help, so does restarting my computer. Sorry to be of so much trouble

  7. #7
    Join Date
    January 2010
    Location
    El Prat de Llobregat (Barcelona, Spain)
    Posts
    2,698
    Quote Originally Posted by Sturm.Fee View Post
    It basically says that an unknown software exception (0cx0000417) occurs at the place 0x0097c61c. I have no idea what the codes mean, also TS3 immediately closes after pressing ok.

    Logging onto different servers also does not help, so does restarting my computer. Sorry to be of so much trouble
    I have had this issue with the _old_*.dll basically in clients running in XP and deleting the old files was the solution without secondary effects.

    In this other thread (post#3)
    http://forum.teamspeak.com/showthrea...640#post343640
    it's said to reinstall the TS3 again but it's recommendable to export your identities before (see post#4)

  8. #8
    Join Date
    May 2011
    Posts
    5

    Question Update problem to the new 3.0.10 version

    I got a the error report for a long time.Why the client can't update itself?

    I just copied the detailed information after the error appeared hope this helps a bit.

    Starting update process
    Download / check product ini
    Downloading client_win64.ini
    Downloading client_win64.ini finished
    Downloading client_win64.ini.sig
    Downloading client_win64.ini.sig finished
    Compiling download and replace list
    Downloading files
    Downloading bin_win64/QtCore4.dll._z_
    Downloading bin_win64/QtGui4.dll._z_
    Downloading bin_win64/QtNetwork4.dll._z_
    Downloading bin_win64/QtSql4.dll._z_
    Downloading bin_win64/accessible/qtaccessiblewidgets4.dll._z_
    Downloading bin_win64/changelog.txt._z_
    Downloading bin_win64/QtSql4.dll._z_ finished
    Downloading bin_win64/error_report.exe._z_
    Downloading bin_win64/accessible/qtaccessiblewidgets4.dll._z_ finished
    Downloading bin_win64/imageformats/qgif4.dll._z_
    http://193.192.58.122/ts3/updater-im...report.exe._z_ returned 404
    Downloading bin_win64/changelog.txt._z_ finished
    Downloading bin_win64/imageformats/qjpeg4.dll._z_
    Downloading bin_win64/QtNetwork4.dll._z_ finished
    Downloading bin_win64/license.txt._z_
    Downloading bin_win64/imageformats/qgif4.dll._z_ finished
    Downloading bin_win64/package_inst.exe._z_
    Downloading bin_win64/license.txt._z_ finished
    Downloading bin_win64/plugins/appscanner_plugin.dll._z_
    Downloading bin_win64/package_inst.exe._z_ finished
    Downloading bin_win64/plugins/clientquery_plugin.dll._z_
    Downloading bin_win64/imageformats/qjpeg4.dll._z_ finished
    Downloading bin_win64/plugins/lua_plugin.dll._z_
    Downloading bin_win64/error_report.exe._z_ finished
    Downloading bin_win64/plugins/test_plugin.dll._z_
    Downloading bin_win64/plugins/test_plugin.dll._z_ finished
    Downloading bin_win64/plugins/ts3g15.dll._z_
    Downloading bin_win64/plugins/appscanner_plugin.dll._z_ finished
    Downloading bin_win64/plugins/ts3overlay/ICCompressorChoose_win32.exe._z_
    Downloading bin_win64/plugins/ts3overlay/ICCompressorChoose_win32.exe._z_ finished
    Downloading bin_win64/plugins/ts3overlay/InstallHook.exe._z_
    Downloading bin_win64/plugins/ts3overlay/InstallHook.exe._z_ finished
    Downloading bin_win64/plugins/ts3overlay/config_default.ini._z_
    Downloading bin_win64/plugins/ts3overlay/config_default.ini._z_ finished
    Downloading bin_win64/plugins/ts3overlay/debug/win32/dbghelp.dll._z_
    Downloading bin_win64/plugins/ts3g15.dll._z_ finished
    Downloading bin_win64/plugins/ts3overlay/debug/win32/symsrv.dll._z_
    Downloading bin_win64/plugins/clientquery_plugin.dll._z_ finished
    Downloading bin_win64/plugins/ts3overlay/debug/win32/symsrv.yes/EMPTY._z_
    Downloading bin_win64/plugins/lua_plugin.dll._z_ finished
    Downloading bin_win64/plugins/ts3overlay/debug/win64/dbghelp.dll._z_
    Downloading bin_win64/QtCore4.dll._z_ finished
    Downloading bin_win64/plugins/ts3overlay/fetchsymbols.exe._z_
    Downloading bin_win64/plugins/ts3overlay/debug/win32/symsrv.dll._z_ finished
    Downloading bin_win64/plugins/ts3overlay/ts3overlay_hook_win32.dll._z_
    Downloading bin_win64/plugins/ts3overlay/fetchsymbols.exe._z_ finished
    Downloading bin_win64/plugins/ts3overlay/ts3overlay_hook_win64.dll._z_
    Downloading bin_win64/plugins/ts3overlay/debug/win32/symsrv.yes/EMPTY._z_ finished
    Downloading bin_win64/plugins/ts3overlay_win64.dll._z_
    Downloading bin_win64/plugins/ts3overlay/debug/win32/dbghelp.dll._z_ finished
    Downloading bin_win64/soundbackends/directsound_win64.dll._z_
    Downloading bin_win64/soundbackends/directsound_win64.dll._z_ finished
    Downloading bin_win64/soundbackends/windowsaudiosession_win64.dll._z_
    Downloading bin_win64/plugins/ts3overlay/debug/win64/dbghelp.dll._z_ finished
    Downloading bin_win64/sqldrivers/qsqlite4.dll._z_
    Downloading bin_win64/soundbackends/windowsaudiosession_win64.dll._z_ finished
    Downloading bin_win64/ts3client_win64.exe._z_
    Downloading bin_win64/plugins/ts3overlay_win64.dll._z_ finished
    Downloading bin_win64/update.exe._z_
    Downloading bin_win64/sqldrivers/qsqlite4.dll._z_ finished
    Downloading common_client/mirrors.ini._z_
    Downloading common_client/mirrors.ini._z_ finished
    Downloading common_client/news/1/index_de.html._z_
    Downloading common_client/news/1/index_de.html._z_ finished
    Downloading common_client/news/2/img/opus.jpg._z_
    Downloading common_client/news/2/img/opus.jpg._z_ finished
    Downloading common_client/news/2/img/opus_de.jpg._z_
    Downloading common_client/news/2/img/opus_de.jpg._z_ finished
    Downloading common_client/news/2/index.html._z_
    Downloading common_client/news/2/index.html._z_ finished
    Downloading common_client/news/2/index_de.html._z_
    Downloading bin_win64/plugins/ts3overlay/ts3overlay_hook_win32.dll._z_ finished
    Downloading common_client/plugins/clientquery_plugin/channelcreate.txt._z_
    Downloading common_client/plugins/clientquery_plugin/channelcreate.txt._z_ finished
    Downloading common_client/plugins/clientquery_plugin/hashpassword.txt._z_
    Downloading bin_win64/QtGui4.dll._z_ finished
    Downloading common_client/plugins/clientquery_plugin/help.txt._z_
    Downloading common_client/plugins/clientquery_plugin/hashpassword.txt._z_ finished
    Downloading common_client/plugins/lua_plugin/testmodule/demo.lua._z_
    Downloading common_client/plugins/lua_plugin/testmodule/demo.lua._z_ finished
    Downloading common_client/plugins/lua_plugin/ts3events.lua._z_
    Downloading common_client/news/2/index_de.html._z_ finished
    Downloading common_client/pluginsdk/docs/client.pdf._z_
    Downloading common_client/plugins/lua_plugin/ts3events.lua._z_ finished
    Downloading common_client/pluginsdk/docs/client_html/ar01s01.html._z_
    Downloading common_client/pluginsdk/docs/client_html/ar01s01.html._z_ finished
    Downloading common_client/pluginsdk/docs/client_html/ar01s19.html._z_
    Downloading common_client/pluginsdk/docs/client_html/ar01s19.html._z_ finished
    Downloading common_client/pluginsdk/docs/client_html/index.html._z_
    Downloading common_client/plugins/clientquery_plugin/help.txt._z_ finished
    Downloading common_client/pluginsdk/include/public_definitions.h._z_
    Downloading common_client/pluginsdk/docs/client_html/index.html._z_ finished
    Downloading common_client/pluginsdk/readme.txt._z_
    Downloading common_client/pluginsdk/include/public_definitions.h._z_ finished
    Downloading common_client/pluginsdk/src/plugin.c._z_
    Downloading common_client/pluginsdk/readme.txt._z_ finished
    Downloading common_client/pluginsdk/src/plugin.h._z_
    Downloading common_client/pluginsdk/docs/client.pdf._z_ finished
    Downloading common_client/styles/default.qss._z_
    Downloading common_client/pluginsdk/src/plugin.h._z_ finished
    Downloading common_client/styles/default/channelinfo.tpl._z_
    Downloading common_client/pluginsdk/src/plugin.c._z_ finished
    Downloading common_client/styles/default/channelinfo.tpl._z_ finished
    Downloading common_client/styles/default/channelinfo_de.tpl._z_
    Downloading common_client/styles/default/clientinfo.tpl._z_
    Downloading common_client/styles/default/clientinfo.tpl._z_ finished
    Downloading common_client/styles/default/clientinfo_de.tpl._z_
    Downloading common_client/styles/default/clientinfo_de.tpl._z_ finished
    Downloading common_client/styles/default/serverinfo.tpl._z_
    Downloading common_client/styles/default/serverinfo.tpl._z_ finished
    Downloading common_client/styles/default/serverinfo_de.tpl._z_
    Downloading common_client/styles/default/serverinfo_de.tpl._z_ finished
    Downloading common_client/styles/default_linux.qss._z_
    Downloading common_client/styles/default/channelinfo_de.tpl._z_ finished
    Downloading common_client/styles/default_mac.qss._z_
    Downloading common_client/styles/default.qss._z_ finished
    Downloading common_client/styles/default_vista.qss._z_
    Downloading common_client/styles/default_linux.qss._z_ finished
    Downloading common_client/translations/lagos.qm._z_
    Downloading common_client/styles/default_vista.qss._z_ finished
    Downloading common_client/translations/lagos_de.qm._z_
    Downloading common_client/translations/lagos.qm._z_ finished
    Downloading common_client/styles/default_mac.qss._z_ finished
    Downloading common_client/translations/permissions.qm._z_
    Downloading common_client/translations/permissions_de.qm._z_
    Downloading common_client/translations/permissions.qm._z_ finished
    Downloading common_client/translations/qt_de.qm._z_
    Downloading common_client/translations/qt_de.qm._z_ finished
    Downloading common_client/translations/permissions_de.qm._z_ finished
    Downloading common_client/translations/lagos_de.qm._z_ finished
    Downloading bin_win64/plugins/ts3overlay/ts3overlay_hook_win64.dll._z_ finished
    file bin_win64/update.exe._z_ timed out on mirror E
    Downloading bin_win64/update.exe._z_ finished
    Downloading bin_win64/ts3client_win64.exe._z_ finished
    Starting file updates
    add/replace QtCore4.dll._z_
    add/replace QtGui4.dll._z_
    add/replace QtNetwork4.dll._z_
    add/replace QtSql4.dll._z_
    add/replace accessible/qtaccessiblewidgets4.dll._z_
    add/replace changelog.txt._z_
    add/replace error_report.exe._z_
    add/replace imageformats/qgif4.dll._z_
    Could not delete '*:/*****/TeamSpeak/TeamSpeak 3/imageformats/_old_qgif4.dll' (edited)
    rolling back file updates
    Update cancelled

  9. #9
    Join Date
    January 2010
    Location
    El Prat de Llobregat (Barcelona, Spain)
    Posts
    2,698
    Quote Originally Posted by Ronan View Post
    I got a the error report for a long time.Why the client can't update itself?

    I just copied the detailed information after the error appeared hope this helps a bit.

    ---oooo---
    Could not delete '*:/*****/TeamSpeak/TeamSpeak 3/imageformats/_old_qgif4.dll' (edited)
    rolling back file updates
    Update cancelled
    There's an issue in the updater, see this thread to manually resolve it:
    http://forum.teamspeak.com/showthrea...-cancels-at-65

  10. #10
    Join Date
    May 2011
    Posts
    5
    Thank you for your help!

  11. #11
    Join Date
    March 2013
    Posts
    2

    Simply cant update

    Gives error message saying "Update Cancelled. Press 'Push' for details"

    Here is the error log:
    Previous update session for v. 1361977727 found
    Starting update process
    Download / check product ini
    Compiling download and replace list
    No downloads needed
    Starting file updates
    add/replace QtCore4.dll._z_
    add/replace QtGui4.dll._z_
    add/replace QtNetwork4.dll._z_
    add/replace QtSql4.dll._z_
    add/replace accessible/qtaccessiblewidgets4.dll._z_
    add/replace changelog.txt._z_
    add/replace error_report.exe._z_
    add/replace imageformats/qgif4.dll._z_
    Could not delete 'C:/Program Files (x86)/Teamspeak3/imageformats/_old_qgif4.dll'
    rolling back file updates
    Update cancelled


    TS current Version: 3.0.9.2 (10/29/2012 3:0043 AM) PST
    QT Version: 4.7.2
    Windows 7 64-bit OS, no issues prior to this.

    Thanks.

  12. #12
    Join Date
    January 2010
    Location
    El Prat de Llobregat (Barcelona, Spain)
    Posts
    2,698
    Quote Originally Posted by netheran View Post
    Gives error message saying "Update Cancelled. Press 'Push' for details"

    Here is the error log:

    Could not delete 'C:/Program Files (x86)/Teamspeak3/imageformats/_old_qgif4.dll'
    There's an issue in the updater, see this thread to manually resolve it:
    http://forum.teamspeak.com/showthrea...-cancels-at-65

  13. #13
    Join Date
    March 2011
    Posts
    7
    I've got the same issue overhere ... seems like a common thing, sinds this last update.

  14. #14
    Join Date
    March 2013
    Posts
    2
    Thanks, worked so far. Managed to connect to all my common servers without issue.

    Will post again if I run into other issues.
    Thanks again!

  15. #15
    Join Date
    April 2012
    Posts
    5

    Updating TS3 to V3.0.10

    When I try to update TS3, I get an error that states "Update Cancelled: Push 'Details' to check reasons. I'm using Win XP Home Edition and have never had a problem updating.
    When I check the details, this is what I get:

    Waiting until TeamSpeak 3 Client has been closed.
    Previous update session for v. 1361977727 found
    Starting update process
    Download / check product ini
    Compiling download and replace list
    No downloads needed
    Starting file updates
    add/replace QtCore4.dll._z_
    add/replace QtGui4.dll._z_
    add/replace QtNetwork4.dll._z_
    add/replace QtSql4.dll._z_
    add/replace accessible/qtaccessiblewidgets4.dll._z_
    add/replace changelog.txt._z_
    add/replace error_report.exe._z_
    add/replace imageformats/qgif4.dll._z_
    Could not delete 'C:/Program Files/TeamSpeak 3 Client/imageformats/_old_qgif4.dll'
    rolling back file updates
    Update cancelled

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