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  1. #1
    Join Date
    March 2013
    Posts
    8

    npl error: |ERROR |Accounting | | too many virtualservers running, shutting down!

    so we got a new ip and a new root server and teamspeak already changed the ip int the license but i'm still getting this error: |ERROR |Accounting | | too many virtualservers running, shutting down!
    but the old root isn't even running anymore
    can somebody help pls

  2. #2
    Join Date
    September 2012
    Posts
    6,080
    Either more servers than allowed by the license are attempting to start when you load the instance, or the license is still in use elsewhere and running servers.
    check the server logs, it should tell you how many servers it tries to start up.

  3. #3
    Join Date
    March 2013
    Posts
    8
    we have another ts3 server rurnning on the rootserver but it hasn't got a license so it's just the 32 slot version
    2nd the license was updated to our new ip through ts3-support
    also here is waht the log says
    2013-04-17 10:12:25.896147|INFO |ServerLibPriv | | TeamSpeak 3 Server 3.0.7.1 (2013-03-18 10:56:27)
    2013-04-17 10:12:25.896381|INFO |DatabaseQuery | | dbPlugin name: SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2013-04-17 10:12:25.896402|INFO |DatabaseQuery | | dbPlugin version: 3.7.3
    2013-04-17 10:12:25.896576|INFO |DatabaseQuery | | checking database integrity (may take a while)
    2013-04-17 10:12:25.931377|INFO |SQL | | database updated successfully to revision: 21
    2013-04-17 10:12:25.934138|INFO |ServerLibPriv | | updated server query admin password
    2013-04-17 10:12:25.934309|INFO |DatabaseQuery | | database busy, waiting for finishing index tasks, may take some time!
    2013-04-17 10:13:00.994850|INFO |SQL | | updated permissions to version 16
    2013-04-17 10:13:01.013756|INFO |SQL | | updated permissions to version 17
    2013-04-17 10:13:01.235406|INFO |Accounting | | Licensing Information
    2013-04-17 10:13:01.235448|INFO |Accounting | | type : Non-profit
    2013-04-17 10:13:01.235539|INFO |Accounting | | starting date : Sun Jan 20 00:00:00 2013
    2013-04-17 10:13:01.235565|INFO |Accounting | | ending date : Wed Jul 24 00:00:00 2013
    2013-04-17 10:13:01.235586|INFO |Accounting | | max virtualservers: 10
    2013-04-17 10:13:01.235597|INFO |Accounting | | max slots : 512
    2013-04-17 10:13:01.242741|INFO |FileManager | | listening on 84.200.5.122:30033
    2013-04-17 10:13:01.247171|INFO |CIDRManager | | updated query_ip_whitelist ips: 127.0.0.1, 82.211.2.219, 87.118.120.192,
    2013-04-17 10:13:01.281018|INFO |Query | | listening on 84.200.5.122:10011
    2013-04-17 10:32:05.703270|INFO |VirtualSvrMgr | | startServer() VirtualServer(1) started
    2013-04-17 11:13:04.280518|ERROR |Accounting | | too many virtualservers running, shutting down!
    2013-04-17 13:07:13.838036|INFO |VirtualSvrMgr | | startServer() VirtualServer(1) started
    2013-04-17 13:13:10.384176|ERROR |Accounting | | too many virtualservers running, shutting down!
    2013-04-17 13:25:02.770971|INFO |ServerMain | | Received signal SIGTERM, shutting down.

  4. #4
    Join Date
    September 2012
    Posts
    6,080
    you can try and stop the server running without a license.

  5. #5
    Join Date
    March 2013
    Posts
    8
    i deleted the other server, but now the ts can't find a valid license
    2013-04-17 13:25:39.814374|INFO |ServerLibPriv | | TeamSpeak 3 Server 3.0.7.1 (2013-03-18 10:56:27)
    2013-04-17 13:25:40.014332|INFO |DatabaseQuery | | dbPlugin name: SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2013-04-17 13:25:40.015129|INFO |DatabaseQuery | | dbPlugin version: 3.7.3
    2013-04-17 13:25:40.056578|INFO |DatabaseQuery | | checking database integrity (may take a while)
    2013-04-17 13:25:40.204053|INFO |ServerLibPriv | | updated server query admin password
    2013-04-17 13:25:40.304710|WARNING |Accounting | | Unable to find valid license key, falling back to limited functionality
    2013-04-17 13:25:40.388220|INFO |FileManager | | listening on 84.200.5.122:30033
    2013-04-17 13:25:40.408146|INFO |CIDRManager | | updated query_ip_whitelist ips: 127.0.0.1, 82.211.2.219, 87.118.120.192,
    2013-04-17 13:25:40.408494|INFO |Query | | listening on 84.200.5.122:10011
    2013-04-17 13:30:11.129181|INFO |VirtualSvrMgr | | startServer() VirtualServer(1) started
    2013-04-18 13:56:48.589262|INFO |VirtualSvrMgr | | startServer() VirtualServer(1) started
    and still uses the 32 slots

  6. #6
    Join Date
    December 2009
    Location
    Texas
    Posts
    745
    Just to be safe:

    1. Stop ALL running teamspeak servers
    2. Verify that licensekey.dat is in the root folder of the licensed server (same folder as the binary)
    3. Start ONLY the licensed server.
    4. Post logs if further issues arise.



    If I remember correctly, sometimes the license server takes some time to refresh so if the IP changed it may not have registered that the old one no longer exists.

  7. #7
    Join Date
    March 2013
    Posts
    8
    i did as you said but still the same error as above
    also it seems that the server can't even find the licensekey.dat

  8. #8
    Join Date
    December 2009
    Location
    Texas
    Posts
    745
    When you open licensekey.dat is there any humn readable text? It could be that the file is corrupt. That happens with certain mail clients.

  9. #9
    Join Date
    March 2013
    Posts
    8
    yeah it's all right with the licensekey.dat

    it's also in the right folder on the server but the ts3 can't find the license

  10. #10
    Join Date
    December 2009
    Location
    Texas
    Posts
    745
    what OS are you using?

  11. #11
    Join Date
    March 2013
    Posts
    8
    the server is running debian 6.0

  12. #12
    Join Date
    December 2009
    Location
    Texas
    Posts
    745
    does your start script launch teamspeak in the binary directory

  13. #13
    Join Date
    March 2013
    Posts
    8
    solved the problem
    there were other servers (without license) running in the background
    rootsupport solved the problem
    can be closed

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