Accounting-Server offline?!

**basepi** · May 17th, 2013, 02:34 AM

I cannot seem to connect to the accounting.teamspeak.com server. I've tried from my local machine, and VPSs in multiple locations around the US.

Is anyone else seeing this? I can't start my server after my 3.0.7.2 update, because it won't authenticate with the accounting server. =\

Help!

Thanks in advance,

-basepi

**X-Ray** · May 17th, 2013, 03:37 AM

All our server returning at restarting:

Code:

2013-05-17 01:27:06.777058|ERROR   |              |   | TS3ANetwork::Connect failed error: 110
2013-05-17 01:27:06.777110|ERROR   |Accounting    |   | Unable to connect to accounting server
2013-05-17 01:27:06.777133|ERROR   |ServerLibPriv |   | Server() error while starting servermanager, error: unable to connect to accounting server
2013-05-17 01:27:06.777154|CRITICAL|Time          |   | Assertion "m_instance != __null" failed at common/time/customtime.cpp:115;

is there maybe an issue with the Attentication-Server? I also couldn't reach http://accounting.teamspeak.com/

Thanks
X-Ray

**TyrGunn** · May 17th, 2013, 03:54 AM

I am having the exact same problem.

I'm also not able to ping accounting.teamspeak.com

Code:

2013-05-17 01:22:37.285512|ERROR   |              |   | TS3ANetwork::Connect failed error: 10060
2013-05-17 01:22:37.285512|ERROR   |Accounting    |   | Unable to connect to accounting server
2013-05-17 01:22:37.285512|ERROR   |ServerLibPriv |   | Server() error while starting servermanager, error: unable to connect to accounting server
2013-05-17 01:22:37.285512|CRITICAL|Time          |   | Assertion "m_instance != 0" failed at common\time\customtime.cpp:115;

**ahhyes** · May 17th, 2013, 03:58 AM

Originally Posted by X-Ray

All our server returning at restarting:

Code:

2013-05-17 01:27:06.777058|ERROR   |              |   | TS3ANetwork::Connect failed error: 110
2013-05-17 01:27:06.777110|ERROR   |Accounting    |   | Unable to connect to accounting server
2013-05-17 01:27:06.777133|ERROR   |ServerLibPriv |   | Server() error while starting servermanager, error: unable to connect to accounting server
2013-05-17 01:27:06.777154|CRITICAL|Time          |   | Assertion "m_instance != __null" failed at common/time/customtime.cpp:115;

is there maybe an issue with the Attentication-Server? I also couldn't reach http://accounting.teamspeak.com/

Thanks
X-Ray

Yes there appears to be an issue, I ran 'strace' on the binary and discovered this:

connect(17, {sa_family=AF_INET, sin_port=htons(2008), sin_addr=inet_addr("80.190.145.215")}, 16) = -1 ETIMEDOUT (Connection timed out)

**ahhyes** · May 17th, 2013, 04:37 AM

It would appear the server is down (strace result):

connect(17, {sa_family=AF_INET, sin_port=htons(2008), sin_addr=inet_addr("80.190.145.215")}, 16) = -1 ETIMEDOUT (Connection timed out)

have done a traceroute to that IP and can rule out it being an issue on our side.

**Veovis Muad'dib** · May 17th, 2013, 04:38 AM

From server in a datacenter:

traceroute from CentOS:

Code:

10 Tenge2-3.cr3.FRA3.content-core.net (80.81.193.32)  33.096 ms  33.075 ms  33.048 ms

is the last valid hop before a timeout.

From two separate residential connections:

tracert from Windows 7 (No traceroute in Cygwin?)

Code:

10    91 ms    54 ms    54 ms  nyk-s2-rou-1001.us.eurorings.net [75.149.228.126]

is the last valid hop before a timeout.

I'm not able to reach that server at all. Guess I'll have to use Steam voicechat for now, hoping I don't have to switch away from Teamspeak over this.

EDIT: Ninja'd by a minute. Been having this issue for at least two hours, as that is when we took our server offline for maintenance.

**ARCHI** · May 17th, 2013, 05:12 AM

Accounting server is gone...

PING accounting.teamspeak.com (80.190.145.215) 56(84) bytes of data.
From kpn.GW.opentransit.net (193.251.254.138) icmp_seq=1 Destination Host Unreachable
From kpn.GW.opentransit.net (193.251.254.138) icmp_seq=2 Destination Host Unreachable

PING accounting.teamspeak.com (80.190.145.215) 56(84) bytes of data.
^C
--- accounting.teamspeak.com ping statistics ---
3 packets transmitted, 0 received, 100% packet loss, time 2015ms

Pinging accounting.teamspeak.com [80.190.145.215] with 32 bytes of data:Request timed out.
Request timed out.

2 servers + my pc. No way that it's my problem.

Why you can't implement simple mechanism for such situations? I can't power on my server because it's not possible to connect to your accounting server. While I can see a reason for that I have no idea why you don't allow turning on a local server for at least some hours or a day without valid connection to accounting server... Now I'm unable to power on my server ONLY because it can't validate my license and that's the reason why I had to limit slots and virtual servers, because without license it doesn't have anything to validate...

Some additional traceroutes:

traceroute to accounting.teamspeak.com (80.190.145.215), 30 hops max, 60 byte packets 1 192.168.1.1 (192.168.1.1) 0.811 ms 1.213 ms 1.577 ms
2 war-ru6.neo.tpnet.pl (213.25.2.11) 11.403 ms 12.186 ms 13.287 ms
3 war-r4.tpnet.pl (212.160.0.49) 12.581 ms 12.859 ms 13.565 ms
4 war-r3.tpnet.pl (194.204.175.225) 14.985 ms 16.943 ms 17.236 ms
5 bundle-ether2.ffttr3.Frankfurt.opentransit.net (193.251.250.77) 34.627 ms 38.483 ms 38.755 ms
6 kpn.GW.opentransit.net (193.251.254.138) 36.224 ms 26.915 ms 26.441 ms
7 kpn.GW.opentransit.net (193.251.254.138) 26.903 ms !H * *

1 * * *
2 rbx-g1-a9.fr.eu (91.121.131.155) 0.820 ms 1.224 ms 1.210 ms
3 * * *
4 fra-5-6k.fr.eu (94.23.122.218) 8.037 ms * *
5 Tenge1-2.cr2.FRA3.content-core.net (80.81.192.32) 9.189 ms 9.191 ms 9.669 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *

1 <1 ms <1 ms <1 ms 192.168.0.1
2 1336 ms 629 ms 47 ms 89-72-128-1.dynamic.chello.pl [89.72.128.1]
3 8 ms 7 ms 9 ms 89-75-2-161.infra.chello.pl [89.75.2.161]
4 8 ms 7 ms 7 ms 84.116.253.229
5 11 ms 7 ms 10 ms 84.116.135.225
6 36 ms 35 ms 36 ms pni-pl-waw05a-as3356-level3.aorta.net [213.46.17
8.6]
7 41 ms 41 ms 41 ms ae-5-5.ebr2.Berlin1.Level3.net [4.69.134.18]
8 43 ms 42 ms 43 ms ae-4-4.car2.Munich1.Level3.net [4.69.134.5]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.

**basepi** · May 17th, 2013, 05:20 AM

Accounting server is down for me as well, making it so I cannot restart my server having just upgraded to 3.0.7.2.

Please get the server back up ASAP!

**Celestino** · May 17th, 2013, 05:39 AM

Hi, after the restart my server teamspeak they have never started.

I opened the outgoing port 2008 TCP

I did: ping accounting.teamspeak.com | NOT WORK

I did: ping 62.146.63.84 | WORK

Code:

2013-05-17 03:16:46.219573|INFO    |ServerLibPriv |   | TeamSpeak 3 Server 3.0.7.2 (2013-05-15 08:09:12)
2013-05-17 03:16:46.219573|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
2013-05-17 03:16:46.219573|INFO    |DatabaseQuery |   | dbPlugin version: 3.7.3
2013-05-17 03:16:46.219573|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
2013-05-17 03:17:07.326410|ERROR   |              |   | TS3ANetwork::Connect failed error: 10060
2013-05-17 03:17:07.326410|ERROR   |Accounting    |   | Unable to connect to accounting server
2013-05-17 03:17:07.326410|ERROR   |ServerLibPriv |   | Server() error while starting servermanager, error: unable to connect to accounting server
2013-05-17 03:17:07.326410|CRITICAL|Time          |   | Assertion "m_instance != 0" failed at common\time\customtime.cpp:115;

How can I fix? I have extreme urgency

Thank you so much for all the answers

Greetings Celestino

**dexsite** · May 17th, 2013, 05:45 AM

Originally Posted by Celestino

Hi, after the restart my server teamspeak they have never started.

I opened the outgoing port 2008 TCP

I did: ping accounting.teamspeak.com | NOT WORK

I did: ping 62.146.63.84 | WORK

Code:

2013-05-17 03:16:46.219573|INFO    |ServerLibPriv |   | TeamSpeak 3 Server 3.0.7.2 (2013-05-15 08:09:12)
2013-05-17 03:16:46.219573|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
2013-05-17 03:16:46.219573|INFO    |DatabaseQuery |   | dbPlugin version: 3.7.3
2013-05-17 03:16:46.219573|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
2013-05-17 03:17:07.326410|ERROR   |              |   | TS3ANetwork::Connect failed error: 10060
2013-05-17 03:17:07.326410|ERROR   |Accounting    |   | Unable to connect to accounting server
2013-05-17 03:17:07.326410|ERROR   |ServerLibPriv |   | Server() error while starting servermanager, error: unable to connect to accounting server
2013-05-17 03:17:07.326410|CRITICAL|Time          |   | Assertion "m_instance != 0" failed at common\time\customtime.cpp:115;

How can I fix? I have extreme urgency

Thank you so much for all the answers

Greetings Celestino

The accounting server is down. Everyone is having this problem.

**dexsite** · May 17th, 2013, 05:48 AM

Down for me as well

**xXM4nuelXx** · May 17th, 2013, 05:59 AM

i have the same problem, now i am sure that was not my fault, thanks

//edit:
i see i now online..

**ARCHI** · May 17th, 2013, 06:27 AM

It looks like it's working again since about one minute. Hopefully...

**hunterpl** · May 17th, 2013, 07:28 AM

Hello !

I had same problem today ! Now working everything the ping accounting.teamspeak.com is alive.

**Barungar** · May 17th, 2013, 07:59 AM

Yep, between 0:33 and 3:36 UTC my log also contains "TS3ANetwork::Connect failed error: 110"... at the moment all seems to be fine again.

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Accounting-Server offline?! Unable to connect to accounting server?!

After restarting, server not work. HELP!

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