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  1. #151
    Join Date
    August 2013

    NPL 2 Server?

    Hey guys,

    I have a NPL and host 1 server at the moment (With lots of slots, that's why I have NPL).
    Then I've read, that the NPL server maximum was reduced to 2 servers.
    Today I wanted to try it out, but I still can create more than 2?
    Will this stay? Or does the new rule only affect newer licenses (Mine was expanded till may)?
    I'm just wondering, since I once had the plans to outsource some divisions to other servers. Just to make everything cleaner (E.G. Admin Server, Gaming Server, Talk Server).
    IMO you rather should check the servers if they sponsor or gain money with their NPL than just reducing the maximum server amount, but that's your business.
    Thanks for any information.


  2. #152
    Join Date
    May 2014

    Getting a Non Profit License almost impossible

    we have a gaming community and our Teamspeak server is dayly full. But our users aren't active on our homepage. For this reason we aren't able to get a non-profit license. This is really annoying, because we have to kick users daily to get more space for other users. We don't want to invest money for a payed license, because we don't get money from our community. I know a few prople with a NPL and their Teamspeak server is completely inactive! I think this is wrong, but we don't know what we can do to get a NPL.
    I think the only way is to get our users to our homepage and get more activity there. Up to now we made every organizational things and broadcasts over our Teamspeak server.
    Does anyone know a tip or another option to get a NPL for an active community?

  3. #153
    Join Date
    November 2014

    NPL License Issue

    I want to get a NPL license but I don't have a website and I don't want to make one, but i can't get an NPL without one? Is there a way to bypass the Website Option? or do we "have" to have a website?

    I want a NPL because I need more slots and I want to host a server for a friend... Please help I need a NPL ASAP!

    Oh btw when i try to bypass the website option it comes up with an error message.

  4. #154
    Join Date
    December 2014

    NPL Denied question

    Hello Teamspeak Community & Team Member,
    I have send a NPL Application to teamspeak but 5 min later i become a email with this text:

    Your application for a Non-Profit License has been denied for the following reasons:

    * The IP address you provided is being used by another licensed server. If you are renting a VPS for your TeamSpeak server, make sure to provide the dedicated IP address.

    My English is not the best but i think there is a License on the server but i am the new tenant from the server and i dont know what the old tenant have do on this server. Have i any chance to get a NPL?

    Sorry for bad english.

    Kind Regards.

  5. #155
    Join Date
    June 2013

    Your TeamSpeak 3 Non-Profit License

    Since this morning the 24/12/2014 is my server not reachable? only major update to 32 slots it was me dan possible to restart the.
    An update of the license file not comb?

  6. #156
    Join Date
    December 2009
    Croatia, Zagreb

    to add to this, I've got the same problem, my NPL license apparently expired today (didn't even know that these expire), and I've had it from the ts3 beta basically, so quite some time now.
    The problem is that since this is a non profit license we can not even submit tickets as those are only processed for purchased licenses, and it clearly states that when logged in to the support board, for NPL's we can only check FAQ or submit forum posts.

    And since asking for a new license on the same mail address is prohibited, what can I (or we) do now exactly?


  7. #157
    Join Date
    December 2014
    Just like me :-(

  8. #158
    Join Date
    December 2014
    Yes, me to. Nice gift to Christmas from Teamspeak.....

  9. #159
    Join Date
    December 2014

    NPL questions.

    I spent some time trying to find answers to these questions.

    1. Am I allowed to advertise another gaming community, that we're in partnership with, on my server with NPL?
    2. Am I allowed to give the community that we're in partnership with, the second available server to use, with our name still as the server name?
    3. I were able to find out that offering free servers to others is not allowed, but what about free channels on the server that is still in use of my community?
    4. Am I allowed to use a Group Pay donate button for our gaming server? Donations sent using that button goes directly to our gaming server provider and cannot be used for anything else than to pay for the server.

    I really do not want to violate the rules.

    Regards, QentiC

  10. #160
    Join Date
    December 2009
    Somewhere in null...

    License Expired - Automatic renewal failed

    So, Just as a preface, My TS3 server is running an older build, simply because I've had issues upgrading the TS3 server to the new mariaDB SQl Lite instance.

    Yesterday, it seems that all my virtual instances were shut down because my License Expired. That's fine, except that the server is supposed to renew the license automatically before it expires, at least from what I could find:

    Quote Originally Posted by natsopaani View Post
    Thread has been merged.
    The license itself renews 1-2 days before it expires, but the server needs to be online during these checks.
    Please contact our sales team.
    Except, If we take a look at my log here, we can see that it did not do that. It shut down all the virtual instances, then did a license check 5 hours later.

    2014-12-17 03:06:21.296875|INFO    |ServerLibPriv |   | TeamSpeak 3 Server (2013-11-08 11:09:56)
    2014-12-17 03:06:21.296875|INFO    |ServerLibPriv |   | SystemInformation: Windows Server 2003 R2 SP2 (3790) x64 (AMD or Intel) Binary: 64bit
    2014-12-17 03:06:21.296875|INFO    |ServerLibPriv |   | Using hardware aes
    2014-12-17 03:06:21.296875|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2014-12-17 03:06:21.296875|INFO    |DatabaseQuery |   | dbPlugin version: 3.7.3
    2014-12-17 03:06:21.296875|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
    2014-12-17 03:06:22.187500|INFO    |Accounting    |   | Licensing Information
    2014-12-17 03:06:22.187500|INFO    |Accounting    |   | type              : Non-profit
    2014-12-17 03:06:22.187500|INFO    |Accounting    |   | starting date     : Mon Jun 23 00:00:00 2014
    2014-12-17 03:06:22.187500|INFO    |Accounting    |   | ending date       : Sat Dec 27 00:00:00 2014
    2014-12-17 03:06:22.187500|INFO    |Accounting    |   | max virtualservers: 10
    2014-12-17 03:06:22.187500|INFO    |Accounting    |   | max slots         : 512
    2014-12-17 03:06:23.687500|INFO    |              |   | Puzzle precompute time: 1484
    2014-12-17 03:06:23.687500|INFO    |FileManager   |   | listening on
    2014-12-17 03:06:23.828125|INFO    |CIDRManager   |   | updated query_ip_whitelist ips:,, 
    2014-12-17 03:06:23.843750|INFO    |Query         |   | listening on
    2014-12-17 03:47:22.781250|INFO    |Query         |   | query from 51 issued: login with account "serveradmin"(serveradmin)
    2014-12-27 00:34:40.531250|ERROR   |Accounting    |   | license expired, shutting down!
    2014-12-27 00:34:40.531250|ERROR   |Accounting    |   | license expired, shutting down!
    2014-12-27 00:34:40.531250|ERROR   |Accounting    |   | license expired, shutting down!
    2014-12-27 00:34:40.531250|ERROR   |Accounting    |   | license expired, shutting down!
    2014-12-27 05:36:30.171875|INFO    |              |   | License expired, but there is a new one available.. retrieving
    2014-12-27 05:36:30.484375|INFO    |Accounting    |   | Your license was updated by the licensing server
    2014-12-27 05:36:31.156250|INFO    |Accounting    |   | Licensing Information
    2014-12-27 05:36:31.156250|INFO    |Accounting    |   | type              : Non-profit
    2014-12-27 05:36:31.156250|INFO    |Accounting    |   | starting date     : Fri Dec 26 00:00:00 2014
    2014-12-27 05:36:31.156250|INFO    |Accounting    |   | ending date       : Sat Jun 27 00:00:00 2015
    2014-12-27 05:36:31.156250|INFO    |Accounting    |   | max virtualservers: 10
    2014-12-27 05:36:31.156250|INFO    |Accounting    |   | max slots         : 512
    2014-12-27 18:03:56.734375|INFO    |Query         |   | query from 17950 issued: login with account "serveradmin"(serveradmin)
    2014-12-27 18:04:14.015625|INFO    |VirtualSvrMgr |   | startServer() VirtualServer(1) started
    2014-12-27 18:04:16.171875|INFO    |VirtualSvrMgr |   | startServer() VirtualServer(2) started
    2014-12-27 18:04:18.125000|INFO    |VirtualSvrMgr |   | startServer() VirtualServer(3) started
    2014-12-27 18:04:20.312500|INFO    |VirtualSvrMgr |   | startServer() VirtualServer(4) started
    I really don't see an error about it trying to connect to the licensing server and not being able to connect to update the license. Is there anything I can do to prevent this from happening in the future?

    I really haven't had a problem up until yesterday/today with this. But I'd like to get ahead of the ball game on this one, as even though my servers are small, used by an even smaller group of people, I'd like to prevent an outage like I had over the past couple of days from re-occurring again. There's other ways I can go about preventing something like this happening again, but I'm just wondering in regards to licensing and the TS3 server itself, specifically.


    Now, I will concede the fact that it is possible my server did not have internet connectivity at the time it was going to renew the license. I did check my NFO Panel for my VDS and discovered that on the 22nd, 23rd, and 25th of December, NFO was receiving a large amount of DDOS traffic, for whatever reason. I'd think though it could at least dump a message into the logs that it couldn't connect though...

    Quote Originally Posted by NFO Servers
    High level of DDoS activity today
    Dec 22 2014 01:36:10 PM PT
    We are seeing a high level of DDoS activity today across all locations, leading to bursts of packet loss and near-constant emergency null-routes. We are monitoring and investigating, and trying to do everything we can to slow these down, but in most cases, they are causing problems for Internap upstream, so we have no real options available.

    Update @ 9:12pm CST on 12/23: This is happening again tonight.
    Quote Originally Posted by NFO Servers
    Re: High level of DDoS activity today
    Dec 25 2014 07:01:46 PM PT
    We are again seeing a very high level of DDoS activity today at most locations. PSN, XBox Live, and BF3/BF4 were also taken offline by large DDoS attacks today and it could easily be the same attacker hitting our customers here.

    We are working to mitigate these as best we can. Generally, what is happening is that the target has to be null-routed temporarily, and other customers see some packet loss until it fully takes effect (upstream of us).

  11. #161
    Join Date
    July 2013

    My server crasshes at startup

    I'm runing a free teamspeak server in my VPS without license, because when I put the license that I have, the server crashes at startup.

    I have this license since 1 or 2 years, and in this time i have to change the IP server many times, but this is the first time that i got this error.

    I'm runing the server in UBUNTU-12.04.

    2014-12-30 01:17:46.305994|INFO |ServerLibPriv | | TeamSpeak 3 Server (2014-01-01 16:28:39)
    2014-12-30 01:17:46.306098|INFO |ServerLibPriv | | SystemInformation: Linux 2.6.32-042stab094.7 #1 SMP Wed Oct 22 12:43:21 MSK 2014 x86_64 Binary: 32bit
    2014-12-30 01:17:46.306128|INFO |ServerLibPriv | | Using hardware aes
    2014-12-30 01:17:46.306739|INFO |DatabaseQuery | | dbPlugin name: SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2014-12-30 01:17:46.306773|INFO |DatabaseQuery | | dbPlugin version: 3.7.3
    2014-12-30 01:17:46.306956|INFO |DatabaseQuery | | checking database integrity (may take a while)
    2014-12-30 01:17:46.744961|INFO |Accounting | | Your license was updated by the licensing server
    2014-12-30 01:17:46.756997|ERROR |Accounting | | License ID: 277262 expired
    2014-12-30 01:17:46.757229|ERROR |ServerLibPriv | | Server() error while starting servermanager, error: license date not ok
    (Thanks TheZero)
    Last edited by Starkz; December 30th, 2014 at 01:47 AM.

  12. #162
    Join Date
    August 2009

    Not profit licence not received

    Hello there, I found I cannot create a support ticket for non profit licence stuff and my only hope is forum support so here I am. I sent NPL appliction on 3rd of December, confirmed my e-mail on the same day yet nothing received no answer nothing, it's been nearly a month, and it says it can take up to 15 days, any suggestions?

  13. #163
    Join Date
    September 2014

    Problem with my NPL

    Hello, I have the following problem: I have deleted accidentally my TS with the license. I also have no backup or something. The problem is the domain i have used by the registration, there is no longer my domain. I wanted to make a new NPL with an other domain, but this was rejected because the IP is the same. Can I do something here?

  14. #164
    Join Date
    December 2014

    NP License denied due to website


    we are a World of Warcraft guild and had a 32 slot server for some time now. But due to ingame changes our raid size now sometimes can go up to almost 30 players so that there is no more room for other players of our guild to join Teamspeak.

    The e-mail I received stated:

    * There are issues with the website you provided. There may be a problem with one or more of the items listed below:
    1. You must provide a URL to an online, working website for your organization.
    2. The website must have content and demonstrate community activity. Creating a website for the sole purpose of acquiring an NPL is not permitted.
    3. 'Under Construction' websites are not permitted.
    4. If content on your website requires login to access, provide us with a temporary username and password to review the website.
    5. Free web or community pages (e.g.,,,,,,, etc.) are not permitted.
    Let's take a look at these possible problems:

    1. Done.
    2. Define "community activity". There is content which is updated regularly. Not a huge community activity but there are comments. We've got about 100 visitors a day looking at our guides and articles. After all we're a gaming clan, not a web community.
    3. Complete Website.
    4. There is a login form for our administrators to create news and to see the messages which are written by players who want to join our guild. There is no hidden content, only administration. I'm not wanting to give out login credentials which have the possibility to harm the website and which contain data that's supposed to be read by only a small amount of people.
    5. Not the case.

    This was my second request for an NPL, both had the same reasons for their denial. The only reason I could think about which made them deny the request was the login form whose purpose I described in the small text field on my second attempt.
    I don't want to change my website a thousand times to find out what's wrong with it, so do you see anything wrong with it?

    Thanks in advance,


  15. #165
    Join Date
    April 2013
    Just open a ticket, and your problem will be resolved

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