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  1. #1
    Join Date
    July 2013
    Posts
    9

    Question Error obtaining non profit license, email confirmation problems

    Hi, I've been trying to get through this issue for a very long time, and I'm stuck here with no progress.
    I registered for a NPL and everything went though had no errors, but I'm not receiving a confirmation email to continue.. my email is valid because when I try to re register it says the email is already in the database.

    after months eta almost a year trying to get through this faze, I decided to drop by for some help to see what can be done.
    Help will be gladly appreciated.

    Thanks,
    Shawn

  2. #2
    Join Date
    April 2011
    Location
    Germany
    Posts
    1,266
    As first thing I'd assume that you email does not work. If you do not receive any mail from teamspeak it indicates to me that there is something seriously wrong with your email. Even if you NPL is denied you would get an email from teamspeak. And it would seem quite impossible to me that they did not react after a whole year.

    Is this email address hosted on you own server? The NPL requires an email associated with the domain you try to register the NPL to. Have you checked your MX Record? Do you receive ANY mail on that address?

  3. #3
    Join Date
    July 2013
    Posts
    9
    Quote Originally Posted by Barungar View Post
    As first thing I'd assume that you email does not work. If you do not receive any mail from teamspeak it indicates to me that there is something seriously wrong with your email. Even if you NPL is denied you would get an email from teamspeak. And it would seem quite impossible to me that they did not react after a whole year.

    Is this email address hosted on you own server? The NPL requires an email associated with the domain you try to register the NPL to. Have you checked your MX Record? Do you receive ANY mail on that address?
    Yes it is registered with my domain, and I can receive and send emails with that address.

  4. #4
    Join Date
    April 2011
    Location
    Germany
    Posts
    1,266
    Any spam filters active?!

  5. #5
    Join Date
    July 2013
    Posts
    9
    Quote Originally Posted by Barungar View Post
    Any spam filters active?!
    No, its disabled.

  6. #6
    Join Date
    June 2013
    Posts
    11
    I got the same problem.
    My email works fine too of my domain, since I run huge websites on them too, so obviously my mail is working (it goes through Google Mail server).
    I think something is wrong on TeamSpeak's sending end.

  7. #7
    Join Date
    June 2013
    Posts
    11
    http://puu.sh/3FOIN.png

    I never received a activation mail...

  8. #8
    Join Date
    June 2013
    Posts
    11
    No respond on the ticket, no respond of someone from TS on the forums.
    Is there no way to come in contact with the support at all... ?

  9. #9
    Join Date
    July 2013
    Posts
    9
    Quote Originally Posted by Power2All View Post
    No respond on the ticket, no respond of someone from TS on the forums.
    Is there no way to come in contact with the support at all... ?
    The support is really slow.

  10. #10
    Join Date
    June 2013
    Posts
    11
    Then why asking for a license when they cannot even support it with their manpower...

  11. #11
    Join Date
    June 2013
    Posts
    11
    Received the message they approved, and should have received it 30 minutes after.
    2 days later, no license key yet.

    Posted on their ticketting system again, but I think their mailer is broken partly or completely.
    I can receive their support emails, but not the license key details, let stand any license-related things at all.

  12. #12
    Join Date
    January 2010
    Location
    Munich, Germany
    Posts
    78
    enable a whitelist on your email server for email: *@teamspeakusa.com

    Then it should work for you to receive the emails. It may take some time for NPL Licenses. 2-3 Weeks is normal. For a small server with 32 Slots you dont even need a NPL. It can run unregistered.

  13. #13
    Join Date
    June 2013
    Posts
    11
    Its not a whitelist issue.
    I'm using Google's mailserver system, this should not be a problem at all.

    And I need a NPL since we play Aion, having often huge fort fights with lots of people, which can go up to 50 players that need to be on TS3.. So yes, we need NPL >_>

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