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  1. #1
    Join Date
    December 2010
    Location
    Seville
    Posts
    6

    Unable to connect to long time online server

    Hi everybody.

    I've been long time running a TS3 server myself without any problems until yesterday (when I was notified). This is what we all users experiment:

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    (don't mind the use of a custom teamspeak3 command on the server console, it's just a shortcut to var/teamspeak3/ts3server_startscript.sh with the parameter and has been working all the time)

    And this is what the logs say (just putting the most important logs since I've restarted the server quite a lot of times since the issues started):

    ts3server_2013-07-11__21_51_58.656425_0.log (from some months ago till the problem started)
    Code:
    2013-07-11 21:51:58.657034|INFO    |ServerLibPriv |   | TeamSpeak 3 Server 3.0.6.1 (2012-06-29 07:59:05)
    2013-07-11 21:51:58.669935|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2013-07-11 21:51:58.670500|INFO    |DatabaseQuery |   | dbPlugin version: 3.7.3
    2013-07-11 21:51:58.676758|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
    2013-07-11 21:51:58.761376|WARNING |Accounting    |   | Unable to find valid license key, falling back to limited functionality
    2013-07-11 21:51:58.834033|INFO    |FileManager   |   | listening on 0.0.0.0:30033
    2013-07-11 21:51:58.958987|INFO    |CIDRManager   |   | updated query_ip_whitelist ips: 127.0.0.1, 
    2013-07-11 21:51:58.959341|INFO    |Query         |   | listening on 0.0.0.0:10011
    2013-07-27 20:40:19.741973|ERROR   |              |   | TS3ANetwork::Connect failed error: 110
    2013-08-01 00:00:58.851138|INFO    |VirtualSvrMgr |   | executing monthly interval
    2013-08-01 00:00:58.879543|INFO    |VirtualSvrMgr |   | reset virtualserver traffic statistics
    2013-09-01 00:00:58.850393|INFO    |VirtualSvrMgr |   | executing monthly interval
    2013-09-01 00:00:58.900902|INFO    |VirtualSvrMgr |   | reset virtualserver traffic statistics
    2013-09-02 17:52:28.372337|ERROR   |ParamParser   |   | Protocol mismatch, old client or old server?
    2013-09-06 17:47:38.537340|ERROR   |ParamParser   |   | Protocol mismatch, old client or old server?
    2013-09-08 18:46:51.580373|ERROR   |ParamParser   |   | Protocol mismatch, old client or old server?
    2013-09-11 15:36:20.230261|ERROR   |ParamParser   |   | Protocol mismatch, old client or old server?
    2013-09-11 15:37:01.901458|ERROR   |ParamParser   |   | Protocol mismatch, old client or old server?
    2013-09-11 15:37:49.833566|ERROR   |ParamParser   |   | Protocol mismatch, old client or old server?
    2013-09-11 15:39:39.819011|ERROR   |ParamParser   |   | Protocol mismatch, old client or old server?
    2013-09-11 15:45:52.976628|ERROR   |ParamParser   |   | Protocol mismatch, old client or old server?
    2013-09-12 17:33:46.543798|ERROR   |ParamParser   |   | Protocol mismatch, old client or old server?
    2013-09-14 15:48:32.766219|ERROR   |ParamParser   |   | Protocol mismatch, old client or old server?
    2013-09-22 20:56:32.963859|INFO    |ServerMain    |   | Received signal SIGTERM, shutting down.
    ts3server_2013-09-22__20_56_45.008495_0.log
    Code:
    2013-09-22 20:56:45.008736|INFO    |ServerLibPriv |   | TeamSpeak 3 Server 3.0.6.1 (2012-06-29 07:59:05)
    2013-09-22 20:56:45.027648|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2013-09-22 20:56:45.027699|INFO    |DatabaseQuery |   | dbPlugin version: 3.7.3
    2013-09-22 20:56:45.035480|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
    2013-09-22 20:56:45.110698|WARNING |Accounting    |   | Unable to find valid license key, falling back to limited functionality
    2013-09-22 20:56:45.162484|INFO    |FileManager   |   | listening on 0.0.0.0:30033
    2013-09-22 20:57:25.195760|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    2013-09-22 20:57:25.195827|ERROR   |              |   | Could not open default UDP connection for weblist
    2013-09-22 20:57:25.271886|INFO    |CIDRManager   |   | updated query_ip_whitelist ips: 127.0.0.1, 
    2013-09-22 20:57:25.272236|INFO    |Query         |   | listening on 0.0.0.0:10011
    2013-09-22 21:03:05.300250|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    2013-09-22 21:13:05.307986|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    2013-09-22 21:13:38.869977|INFO    |ServerMain    |   | Received signal SIGTERM, shutting down.
    After that I've thought the main problem could be the server version, so I tried to update it:

    ts3server_2013-09-23__10_49_59.531539_0.log
    Code:
    2013-09-23 10:49:59.531730|INFO    |ServerLibPriv |   | TeamSpeak 3 Server 3.0.9 (2013-09-10 09:13:25)
    2013-09-23 10:49:59.531866|INFO    |ServerLibPriv |   | SystemInformation: Linux 2.6.32-042stab076.8 #1 SMP Tue May 14 20:38:14 MSK 2013 x86_64 Binary: 64bit
    2013-09-23 10:49:59.531897|INFO    |ServerLibPriv |   | Using hardware aes
    2013-09-23 10:49:59.533068|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2013-09-23 10:49:59.533109|INFO    |DatabaseQuery |   | dbPlugin version: 3.7.3
    2013-09-23 10:49:59.533424|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
    2013-09-23 10:49:59.575638|INFO    |SQL           |   | database updated successfully to revision: 21
    2013-09-23 10:49:59.578315|INFO    |DatabaseQuery |   | database busy, waiting for finishing index tasks, may take some time!
    2013-09-23 10:50:39.599183|INFO    |SQL           |   | updated permissions to version 16
    2013-09-23 10:50:39.618886|INFO    |SQL           |   | updated permissions to version 17
    2013-09-23 10:50:39.623277|WARNING |Accounting    |   | Unable to find valid license key, falling back to limited functionality
    2013-09-23 10:50:40.823211|INFO    |              |   | Puzzle precompute time: 1191
    2013-09-23 10:50:40.823670|INFO    |FileManager   |   | listening on 0.0.0.0:30033
    2013-09-23 10:51:20.861025|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    2013-09-23 10:51:20.861137|ERROR   |              |   | Could not open default UDP connection for weblist
    2013-09-23 10:51:20.907491|INFO    |CIDRManager   |   | updated query_ip_whitelist ips: 127.0.0.1, 
    2013-09-23 10:51:20.908060|INFO    |Query         |   | listening on 0.0.0.0:10011
    2013-09-23 10:57:00.963373|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    And that's still the problem. I can't connect neither with the host name nor the IP. Port is the default one, though. As a note, if that can help you, I could connect using the last client without needing to update the server. For more information: symphony-ro.es domain is still alive and working and other services on that server work as expected.

    So I think problem is due to ResolveHostName failed error. I haven't got any valid results after looking for that error both in Google and in this forum.

    I haven't tried to reinstall teamspeak3 from scratch and I'd like not to do that since I'd prefer not to remake all channels, but will do if required. Also, my knowledge on Linux servers is very limited but I'll do my best trying to understand whatever you tell me for help.

    Could you please tell me how to solve it or, at least, point me in the right direction? Thanks a lot in advance and sorry for the inconvenience!

    P.S.: I thought the problem was on the server side since even if the server is online, nobody can connect to it. If it's related to any other thing, please move the topic as needed and sorry again.

  2. #2
    Join Date
    April 2009
    Location
    Germany
    Posts
    173
    Hi Carotenoide.

    For me at the Moment the Server works.
    Cant connect while Password Protected.

    So for me ( from Germany ) No Problems with the server.

    Regards Sargnagel

  3. #3
    Join Date
    December 2010
    Location
    Seville
    Posts
    6
    Well, while out here I was informed the server mysteriously started working. I stil haven't the slightest idea why that happened but at least it's fixed.

    Maybe this has to do with the "temporary" stated on the error but anyways this is too damn mysterious.

    Thanks a lot for your help!

  4. #4
    Join Date
    December 2010
    Location
    Seville
    Posts
    6
    Sorry for double posting but I feel it's necessary:

    Right now a series of outages are happening on the server (but connection is OK at the moment I'm writing this). Pasting the tail of the latest log file (along with navigating to it and server status):

    Code:
    [email protected]:~# teamspeak3 --status
    Server is running
    [email protected]:~# cd /var/teamspeak3/logs
    [email protected]:/var/teamspeak3/logs# ls
    [!! Some old logs removed from list so you don't have to read a lot of useless filenames !!]
    ts3server_2013-07-11__21_51_58.656425_0.log
    ts3server_2013-07-11__21_51_58.656425_1.log
    ts3server_2013-09-22__20_56_45.008495_0.log
    ts3server_2013-09-22__20_56_45.008495_1.log
    ts3server_2013-09-22__21_13_50.897691_0.log
    ts3server_2013-09-22__21_13_50.897691_1.log
    ts3server_2013-09-23__09_06_07.422478_0.log
    ts3server_2013-09-23__09_06_07.422478_1.log
    ts3server_2013-09-23__10_49_59.531539_0.log
    ts3server_2013-09-23__10_49_59.531539_1.log
    [email protected]:/var/teamspeak3/logs# tail ts3server_2013-09-23__10_49_59.531539_0.log -n 100
    2013-09-23 10:49:59.531730|INFO    |ServerLibPriv |   | TeamSpeak 3 Server 3.0.9 (2013-09-10 09:13:25)
    2013-09-23 10:49:59.531866|INFO    |ServerLibPriv |   | SystemInformation: Linux 2.6.32-042stab076.8 #1 SMP Tue May 14 20:38:14 MSK 2013 x86_64 Binary: 64bit
    2013-09-23 10:49:59.531897|INFO    |ServerLibPriv |   | Using hardware aes
    2013-09-23 10:49:59.533068|INFO    |DatabaseQuery |   | dbPlugin name:    SQLite3 plugin, Version 2, (c)TeamSpeak Systems GmbH
    2013-09-23 10:49:59.533109|INFO    |DatabaseQuery |   | dbPlugin version: 3.7.3
    2013-09-23 10:49:59.533424|INFO    |DatabaseQuery |   | checking database integrity (may take a while)
    2013-09-23 10:49:59.575638|INFO    |SQL           |   | database updated successfully to revision: 21
    2013-09-23 10:49:59.578315|INFO    |DatabaseQuery |   | database busy, waiting for finishing index tasks, may take some time!
    2013-09-23 10:50:39.599183|INFO    |SQL           |   | updated permissions to version 16
    2013-09-23 10:50:39.618886|INFO    |SQL           |   | updated permissions to version 17
    2013-09-23 10:50:39.623277|WARNING |Accounting    |   | Unable to find valid license key, falling back to limited functionality
    2013-09-23 10:50:40.823211|INFO    |              |   | Puzzle precompute time: 1191
    2013-09-23 10:50:40.823670|INFO    |FileManager   |   | listening on 0.0.0.0:30033
    2013-09-23 10:51:20.861025|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    2013-09-23 10:51:20.861137|ERROR   |              |   | Could not open default UDP connection for weblist
    2013-09-23 10:51:20.907491|INFO    |CIDRManager   |   | updated query_ip_whitelist ips: 127.0.0.1,
    2013-09-23 10:51:20.908060|INFO    |Query         |   | listening on 0.0.0.0:10011
    2013-09-23 10:57:00.963373|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    2013-09-23 11:07:01.085949|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    2013-09-23 11:17:01.093985|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    2013-09-23 11:27:01.111975|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    2013-09-23 11:37:01.139272|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    2013-09-23 11:47:01.235354|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    2013-09-23 11:57:01.249129|ERROR   |              |   | TS3ANetwork::ResolveHostName failed error: -3 (Temporary failure in name resolution) 11
    [email protected]:/var/teamspeak3/logs#
    I'm still unaware of any possible cause for this, but it seems we can connect at some times and just can't at some other times. Strange thing...

    Thank you again for the support and comments if possible!

  5. #5
    Join Date
    April 2009
    Location
    Germany
    Posts
    173
    Hi Carotenoide.

    one last little thing but very Importand : NEVER RUN TS3 SERVER AS ROOT. NEVER EVER DO THIS !!!!!

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