Instance check error / failed to register local accounting service on Linux

**kamilika** · August 2nd, 2018, 11:17 AM

Hi all,

I've got the problem that my newly setup teamspeak server randomly shuts down. According to the logs it is not able to update the local accounting service. It doesn't seem that the reason for this error is the same as for the "register local accounting service" one, as /dev/shm is mounted correctly.

Log:

Code:

2018-08-01 23:44:08.008394|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.3.0 (2018-0731 16:10:01)
2018-08-01 23:44:08.008599|INFO    |ServerLibPriv |   |SystemInformation: Linux 4.15.0-29-generic #31-Ubuntu SMP Tue Jul 17 15:39:52 UTC 2018 x86_64 Binary: 64bit
2018-08-01 23:44:08.008637|INFO    |ServerLibPriv |   |Using hardware aes
2018-08-01 23:44:08.010267|INFO    |DatabaseQuery |   |dbPlugin name:    SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
2018-08-01 23:44:08.010341|INFO    |DatabaseQuery |   |dbPlugin version: 3.11.1
2018-08-01 23:44:08.010746|INFO    |DatabaseQuery |   |checking database integrity (may take a while)
2018-08-01 23:44:08.047511|WARNING |Accounting    |   |Unable to open licensekey.dat, falling back to limited functionality
2018-08-01 23:44:08.047820|INFO    |Accounting    |   |Licensing Information
2018-08-01 23:44:08.047853|INFO    |Accounting    |   |licensed to       : Anonymous
2018-08-01 23:44:08.047871|INFO    |Accounting    |   |type              : No License
2018-08-01 23:44:08.047893|INFO    |Accounting    |   |starting date     : Sun Jul  1 00:00:00 2018
2018-08-01 23:44:08.047907|INFO    |Accounting    |   |ending date       : Wed Jul 31 00:00:00 2019
2018-08-01 23:44:08.047919|INFO    |Accounting    |   |max virtualservers: 1
2018-08-01 23:44:08.047929|INFO    |Accounting    |   |max slots         : 32
2018-08-01 23:44:08.091378|INFO    |              |   |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2018-08-01 23:44:09.190376|INFO    |              |   |Puzzle precompute time: 1112
2018-08-01 23:44:09.191006|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
2018-08-01 23:44:09.221360|INFO    |Query         |   |listening for query on 0.0.0.0:10011, [::]:10011
2018-08-01 23:44:09.221737|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128,
2018-08-02 01:07:11.752798|INFO    |VirtualSvrMgr |   |startServer() VirtualServer(1) started
2018-08-02 09:54:10.609235|ERROR   |Accounting    |   |failed to update local accounting service

**Robidu** · August 12th, 2018, 04:34 PM

Greetings!

Something still doesn't seem to be right, though.
When starting Teamspeak as user root (don't worry, none of the ports associated with TS are accessible from the 'Net right now), the server starts up just fine. However, when attempting to start it as a normal user, things go haywire.

Here's the log from TS when starting as root:

Code:

2018-08-12 14:24:58.999040|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.3.0 (2018-07-31 16:10:01)
2018-08-12 14:24:58.999402|INFO    |ServerLibPriv |   |SystemInformation: Linux 4.17.12-1-default #1 SMP PREEMPT Fri Aug 3 06:36:01 UTC 2018 (ef4920c) x86_64 Binary: 64bit
2018-08-12 14:24:59.002267|INFO    |DatabaseQuery |   |dbPlugin name:    MariaDB plugin, version 3, (c)TeamSpeak Systems GmbH
2018-08-12 14:24:59.002372|INFO    |DatabaseQuery |   |dbPlugin version: 2
2018-08-12 14:24:59.066236|WARNING |Accounting    |   |Unable to open /opt/teamspeak/licensekey.dat, falling back to limited functionality
2018-08-12 14:24:59.066927|INFO    |Accounting    |   |Licensing Information
2018-08-12 14:24:59.066990|INFO    |Accounting    |   |licensed to       : Anonymous
2018-08-12 14:24:59.067034|INFO    |Accounting    |   |type              : No License
2018-08-12 14:24:59.067107|INFO    |Accounting    |   |starting date     : Sun Jul  1 00:00:00 2018
2018-08-12 14:24:59.067151|INFO    |Accounting    |   |ending date       : Wed Jul 31 00:00:00 2019
2018-08-12 14:24:59.067191|INFO    |Accounting    |   |max virtualservers: 1
2018-08-12 14:24:59.067232|INFO    |Accounting    |   |max slots         : 32
2018-08-12 14:24:59.104394|INFO    |              |   |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2018-08-12 14:24:59.993148|INFO    |              |   |Puzzle precompute time: 832
2018-08-12 14:24:59.993997|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
2018-08-12 14:25:00.018190|INFO    |Query         |   |listening for query on 0.0.0.0:10011, [::]:10011
2018-08-12 14:25:00.018391|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128,

However, when I try the same thing as user teamspeak (I have created both the uid and the gid "teamspeak" so I'm using both when starting), things start to break down. Here's what Teamspeak provides in that case:

Code:

2018-08-12 14:33:29.150985|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.3.0 (2018-07-31 16:10:01)
2018-08-12 14:33:29.155021|INFO    |ServerLibPriv |   |SystemInformation: Linux 4.17.12-1-default #1 SMP PREEMPT Fri Aug 3 06:36:01 UTC 2018 (ef4920c) x86_64 Binary: 64bit
2018-08-12 14:33:29.167724|INFO    |DatabaseQuery |   |dbPlugin name:    MariaDB plugin, version 3, (c)TeamSpeak Systems GmbH
2018-08-12 14:33:29.167824|INFO    |DatabaseQuery |   |dbPlugin version: 2
2018-08-12 14:33:29.268368|WARNING |Accounting    |   |Unable to open /opt/teamspeak/licensekey.dat, falling back to limited functionality
2018-08-12 14:33:29.268674|INFO    |Accounting    |   |Licensing Information
2018-08-12 14:33:29.268712|INFO    |Accounting    |   |licensed to       : Anonymous
2018-08-12 14:33:29.268743|INFO    |Accounting    |   |type              : No License
2018-08-12 14:33:29.268783|INFO    |Accounting    |   |starting date     : Sun Jul  1 00:00:00 2018
2018-08-12 14:33:29.268814|INFO    |Accounting    |   |ending date       : Wed Jul 31 00:00:00 2019
2018-08-12 14:33:29.268842|INFO    |Accounting    |   |max virtualservers: 1
2018-08-12 14:33:29.268870|INFO    |Accounting    |   |max slots         : 32
2018-08-12 14:33:29.416444|INFO    |              |   |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2018-08-12 14:33:29.769150|ERROR   |Accounting    |   |failed to register local accounting service
2018-08-12 14:33:30.219796|INFO    |              |   |Puzzle precompute time: 637
2018-08-12 14:33:30.219992|ERROR   |FileHelp      |   |CustomFileHelpers::createDirectory _wmkdir files -1 13
2018-08-12 14:33:30.220029|CRITICAL|VirtualSvrMgr |   |unable to start filemanager, while creating directory : files failed

I'm using the following command line to fire up TS:
startproc -u teamspeak -g teamspeak /usr/local/bin/ts3server inifile=/etc/ts3.conf

The uid and gid that I'm using exist on the system.
I have put all library files into /usr/lib64, and everything loads just fine.
The executable resides in /usr/local/bin.
The working directory is set to /opt/teamspeak.
* Any files and subdirs therein are set to root.teamspeak (except for the directory /opt/teamspeak/files and its subdirs which are set to teamspeak.teamspeak) and set group-readable where necessary.

However, this doesn't explain why things start to go haywire when trying to start this thing with both uid and gid teamspeak. I already have set up other services in this manner, but they didn't misbehave afterwards...
So what could actually be going wrong here?

EDIT: Writing a wrapper script that sets the working directory for Teamspeak and then execs the server helps work around the file manager problem, but the accounting problem persists, causing any virtual servers that may be started to shut down immediately.

EDIT2: Problem solved: As it seems, the file /dev/shm/7gbhujb54g8z9hu43jre8 has been in the way of starting up. Removing it finally allowed Teamspeak to start up.

===> Problem solved!

**Tobiwan_** · August 15th, 2018, 09:47 PM

After upgrading my server from 3.1 to 3.3 I also ran into the "failed to register local accounting service" problem. Deleting /dev/shm/7gbhujb54g8z9hu43jre8 solved it.

Thank you, you saved my day.

**NoeHope** · August 15th, 2018, 10:10 PM

Hi,

when I try to run server under normal user account, server crashes:

Code:

2018-08-15 20:59:47.097175|INFO    |ServerLibPriv |   |TeamSpeak 3 Server 3.3.0 (2018-07-31 16:10:01)
2018-08-15 20:59:47.097270|INFO    |ServerLibPriv |   |SystemInformation: Linux 4.9.0-4-amd64 #1 SMP Debian 4.9.65-3+deb9u1 (2017-12-23) x86_64 Binary: 64bit
2018-08-15 20:59:47.097985|INFO    |DatabaseQuery |   |dbPlugin name:    SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
2018-08-15 20:59:47.098021|INFO    |DatabaseQuery |   |dbPlugin version: 3.11.1
2018-08-15 20:59:47.098171|INFO    |DatabaseQuery |   |checking database integrity (may take a while)
2018-08-15 20:59:47.113154|INFO    |SQL           |   |db_CreateTables() tables created
2018-08-15 20:59:47.158633|WARNING |Accounting    |   |Unable to open licensekey.dat, falling back to limited functionality
2018-08-15 20:59:47.158761|INFO    |Accounting    |   |Licensing Information
2018-08-15 20:59:47.158792|INFO    |Accounting    |   |licensed to       : Anonymous
2018-08-15 20:59:47.158804|INFO    |Accounting    |   |type              : No License
2018-08-15 20:59:47.158820|INFO    |Accounting    |   |starting date     : Sun Jul  1 00:00:00 2018
2018-08-15 20:59:47.158844|INFO    |Accounting    |   |ending date       : Wed Jul 31 00:00:00 2019
2018-08-15 20:59:47.158865|INFO    |Accounting    |   |max virtualservers: 1
2018-08-15 20:59:47.158874|INFO    |Accounting    |   |max slots         : 32
2018-08-15 20:59:47.258368|INFO    |              |   |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2018-08-15 20:59:47.659018|ERROR   |Accounting    |   |failed to register local accounting service
2018-08-15 20:59:48.913165|INFO    |              |   |Puzzle precompute time: 1671
2018-08-15 20:59:48.913625|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
2018-08-15 20:59:48.914261|INFO    |VirtualSvrMgr |   |executing monthly interval
2018-08-15 20:59:48.914367|INFO    |VirtualSvrMgr |   |reset virtualserver traffic statistics
2018-08-15 20:59:48.957065|INFO    |Query         |   |listening for query on 0.0.0.0:10011, [::]:10011                                                                                              018-08-15 20:59:48.957150|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128,
2018-08-15 20:59:48.955226|INFO    |VirtualServer |1  |listening on 0.0.0.0:9987, [::]:9987
2018-08-15 20:59:48.955858|WARNING |VirtualServer |1  |--------------------------------------------------------
2018-08-15 20:59:48.955907|WARNING |VirtualServer |1  |ServerAdmin privilege key created, please use the line below
2018-08-15 20:59:48.955918|WARNING |VirtualServer |1  |token=MLw+hk2wtp+UncxoxfiIyIcsxPcnjuZTBtRwoTaW
2018-08-15 20:59:48.955929|WARNING |VirtualServer |1  |--------------------------------------------------------
2018-08-15 20:59:48.957263|INFO    |VirtualServerBase|1  |stopped

With root account runs normal.

Can someone help me please?

I've forgot to mention that all files and subdirectories in the working dir have correct user/group ownership.

**kyuu94** · August 17th, 2018, 10:45 AM

Hello,

I have the same problem when I want to start my server with the new version 3.3.0.

When I do this command :

./ts3server_minimal_runscript.sh

I have this error :

2018-08-17 09:45:59.428992|INFO |ServerLibPriv | |TeamSpeak 3 Server 3.3.0 (2018-07-31 16:10:01)
2018-08-17 09:45:59.429232|INFO |ServerLibPriv | |SystemInformation: Linux 3.16.0-4-amd64 #1 SMP Debian 3.16.7-ckt20-1+deb8u2 (2016-01-02) x86_64 Binary: 64bit
2018-08-17 09:45:59.429308|INFO |ServerLibPriv | |Using hardware aes
2018-08-17 09:45:59.430474|INFO |DatabaseQuery | |dbPlugin name: SQLite3 plugin, Version 3, (c)TeamSpeak Systems GmbH
2018-08-17 09:45:59.430592|INFO |DatabaseQuery | |dbPlugin version: 3.11.1
2018-08-17 09:45:59.430931|INFO |DatabaseQuery | |checking database integrity (may take a while)
2018-08-17 09:45:59.484375|WARNING |Accounting | |Unable to open licensekey.dat, falling back to limited functionality
2018-08-17 09:45:59.484736|INFO |Accounting | |Licensing Information
2018-08-17 09:45:59.484808|INFO |Accounting | |licensed to : Anonymous
2018-08-17 09:45:59.484865|INFO |Accounting | |type : No License
2018-08-17 09:45:59.484934|INFO |Accounting | |starting date : Sun Jul 1 00:00:00 2018
2018-08-17 09:45:59.484994|INFO |Accounting | |ending date : Wed Jul 31 00:00:00 2019
2018-08-17 09:45:59.485051|INFO |Accounting | |max virtualservers: 1
2018-08-17 09:45:59.485106|INFO |Accounting | |max slots : 32
2018-08-17 09:45:59.588494|INFO | | |myTeamSpeak identifier revocation list was downloaded successfully - all related features are activated
2018-08-17 09:45:59.985045|ERROR |Accounting | |failed to register local accounting service
2018-08-17 09:46:01.251368|INFO | | |Puzzle precompute time: 1717
2018-08-17 09:46:01.252063|INFO |FileManager | |listening on 0.0.0.0:30033, [::]:30033
2018-08-17 09:46:01.265161|INFO |VirtualServer |1 |listening on 0.0.0.0:9987, [::]:9987
2018-08-17 09:46:01.265686|INFO |Query | |listening for query on 0.0.0.0:10011, [::]:10011
2018-08-17 09:46:01.265882|INFO |CIDRManager | |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128,
2018-08-17 09:46:01.266197|INFO |VirtualServerBase|1 |stopped
$

What can I do?
When I made the first start with ./ts3server_startscript.sh start
They gave me that but I can't connect to my server...

------------------------------------------------------------------
I M P O R T A N T
------------------------------------------------------------------
Server Query Admin Account created
loginname= "serveradmin", password= "XxXxXX"
------------------------------------------------------------------

------------------------------------------------------------------
I M P O R T A N T
------------------------------------------------------------------
ServerAdmin privilege key created, please use it to gain
serveradmin rights for your virtualserver. please
also check the doc/privilegekey_guide.txt for details.

token=XxXxXxxxXXxxx
------------------------------------------------------------------

Thanks you in advance.

**kyuu94** · August 20th, 2018, 12:56 PM

After research I only can lunch my TS3 with Root... Other user can't do it.

**dante696** · August 20th, 2018, 01:28 PM

Why don't you follow the FAQ ? It explains you how to you can fix problem on your operation system.

A link was mentioned in post #1 of this thread.

**kyuu94** · August 20th, 2018, 02:00 PM

Sorry... For my mistake. Problem solved with the FAQ.
The main problem is that my old TS3 was still running in the background on the server. After deletion of the old folder everything works.

Thanks

**dante696** · August 20th, 2018, 02:25 PM

Glad you could solve it

**Wolferz** · August 22nd, 2018, 06:15 PM

Ever since updating to Teamspeak 3 Server 3.2.0 my server has been shutting itself down with the cryptic error "failed to update local accounting service". The log, invariably, looks something like this:

Code:

2018-08-22 08:28:25.966676|INFO    |Accounting    |   |type              : No License
2018-08-22 08:28:25.966695|INFO    |Accounting    |   |starting date     : Sun Jul  1 00:00:00 2018
2018-08-22 08:28:25.966710|INFO    |Accounting    |   |ending date       : Wed Jul 31 00:00:00 2019
2018-08-22 08:28:25.966721|INFO    |Accounting    |   |max virtualservers: 1
2018-08-22 08:28:25.966733|INFO    |Accounting    |   |max slots         : 32
2018-08-22 08:28:29.987751|INFO    |              |   |Puzzle precompute time: 3916
2018-08-22 08:28:29.989832|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
2018-08-22 08:28:30.111080|INFO    |Query         |   |listening for query on 0.0.0.0:10011, [::]:10011
2018-08-22 08:28:30.112201|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128,
2018-08-22 08:30:14.555192|ERROR   |Accounting    |   |failed to update local accounting service

The TS server shuts down at midnight (local time) every night without fail. Midnight and zero seconds, on the money. It also seems to randomly get into an endless loop of shutting down over and over every few minutes without any apparent reason. As it has since last night. No apparent cause. I've checked to ensure it has enough file handles availabale. Then I increased file handles anyway. I've doublechecked the ports. doublechecked that I can talk to the accounting servers on the desired ports (using simple telnet). Double checked that user teamspeak is running as is not filling it's drive quota. Double checked available ram and ts3server's ram usage. Double checked that the required outgoing ports were allowed. Checked that /dev/shm was mounted and accessible to teamspeak.

I do not have a Teamspeak license as I am only running one instance with less than 32 users. In fact, the above error can occur with no users connected at all. The VPS it runs on has Ubuntu 16.04. I have another, identical VPS that has the same issue when I migrate the server there. My VPS blocks all outgoing UDP and TCP ports by default. However, I have manually allowed outgoing connections to both TCP and UDP ports 2008 and 2010.

Any help would be appreciated.

Regarding /dev/shm: /dev/shm is mounted as described in the FAQ. This is not the same issue as this thread. My issue can not be resolved by simply mounting /dev/shm. I've also tried it with just the rw option (without noexec, nodev, and nosuid).

Click image for larger version.

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**Wolferz** · August 22nd, 2018, 10:36 PM

Originally Posted by Wolferz

Ever since I upgraded our server to 3.2.0 I've had a semi-constant issue with our server randomly shutting down. The server log invariably looks something like this:

Code:

2018-08-22 08:28:25.966676|INFO    |Accounting    |   |type              : No License
2018-08-22 08:28:25.966695|INFO    |Accounting    |   |starting date     : Sun Jul  1 00:00:00 2018
2018-08-22 08:28:25.966710|INFO    |Accounting    |   |ending date       : Wed Jul 31 00:00:00 2019
2018-08-22 08:28:25.966721|INFO    |Accounting    |   |max virtualservers: 1
2018-08-22 08:28:25.966733|INFO    |Accounting    |   |max slots         : 32
2018-08-22 08:28:29.987751|INFO    |              |   |Puzzle precompute time: 3916
2018-08-22 08:28:29.989832|INFO    |FileManager   |   |listening on 0.0.0.0:30033, [::]:30033
2018-08-22 08:28:30.111080|INFO    |Query         |   |listening for query on 0.0.0.0:10011, [::]:10011
2018-08-22 08:28:30.112201|INFO    |CIDRManager   |   |updated query_ip_whitelist ips: 127.0.0.1/32, ::1/128,
2018-08-22 08:30:14.555192|ERROR   |Accounting    |   |failed to update local accounting service

This shutdown happens at midnight every single night like clockwork. Midnight and zero seconds on the money. Additionally, sometimes the server begins shutting down constantly, every few minutes or so. The only error given is as above.

I do not have a license, as the log indicates. I do not, currently, need more than 32 slots (shutdown happens even with no users connected). And I'm only running one server and one instance. My vps blocks all outgoing tcp and udp connections by default. However, I've specifically allowed outgoing udp and tcp connections to on ports 2010 and 2008.

Any help would be appreciated.

I don't know why this was moved without even checking to see if it might be a different problem first. In fact, it is a different problem. /dev/shm is mounted exactly as described in the FAQ. Which I had already checked.

Do I need to remake the thread? Or can you move it back?

**mmuenchow** · August 23rd, 2018, 01:53 PM

Hi Wolferz,
it looks like there might be a cron job that might recreate /dev/shm or something like that. The ts3server will react badly when its shared memory becomes unavailable, even for a split seconds.
It you can not any solution, you then might want to wait for the next server version, as we will try address this whole class of problems, making the server more forgiving.

**Wolferz** · August 23rd, 2018, 02:23 PM

Click image for larger version.

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ID: 17008

Unfortunately, I don't think that's the problem. As the image above indicates, remounting /dev/shm does not trigger this issue. I also checked dmesg to see if /dev/shm might be getting unmounted and mounted again (which would destroy all data on /dev/shm). No unmounts or mounts of any kind happen remotely close to the time the teamspeak server shuts down.

When you say wait for the next release... are we talking about the Teamspeak 5 beta or the next release of Teamspeak 3? And what kind of timeframe is that.

UPDATE: I decided to use this downtime to migrate from sqlite to mariadb. After the migration the issue above has stopped (for now, I'll know more after midnight). I doubt there is a direct relationship here... but something clearly changed.

UPDATE2: Switching to MariaDB seems to have completely resolved the problem. I haven't the faintest clue why. But not only are the rappid-fire shutdowns no longer happening but the midnight shutdowns have also stopped. I confirimed this on a second, identical server as well. So this problem has some relationship to using sqlite for the database. Or, perhaps, to not using a server.ini and relying on default settings (as I was before).

This is why I don't like that my thread was merged with this one, as the problem is very clearly completely different. And now people searching for information on _my_ problem (as opposed to the one this thread is about) will not find it.

**Wolferz** · August 26th, 2018, 04:28 PM

And still, no response to my question. Possibly because it's been buried at the bottom of an unrelated thread.

bump.

**mmuenchow** · August 27th, 2018, 07:43 AM

Hi Wolferz,
gratz on solving your issue, even though we still don't know the root cause. Neither the used database plugin, nor any user configurable value can influence the local accounting service, so i don't think these changes are what fixed the problem.
As for when we plan to release the next teamspeak server: while there is no fixed release shedule, we plan on releasing the next server in september.

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