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  1. #1
    Join Date
    November 2013
    Posts
    2

    PLEASE help with connecting

    Friend of mine trying to get on Teamspeak3. He can get on all other servers but ours. He has uninstalled and reinstalled TS3 with no difference. Does anyone have a suggestion to fix this? our server is jedi.teamspeak3.com He says it keeps saying failed to connect, but he CAN get on other TS3 servers. Any help would be appreciated.


    Yoda

  2. #2
    Join Date
    January 2010
    Location
    El Prat de Llobregat (Barcelona, Spain)
    Posts
    2,698
    Quote Originally Posted by Yoda4u View Post
    Friend of mine trying to get on Teamspeak3. He can get on all other servers but ours. He has uninstalled and reinstalled TS3 with no difference. Does anyone have a suggestion to fix this? our server is jedi.teamspeak3.com He says it keeps saying failed to connect, but he CAN get on other TS3 servers.
    It seems to be a mess the connection to this server...
    Code:
    24/11/2013 18:36:09	ClientUI	Info	Connect to server: jedi.teamspeak3.com	
    24/11/2013 18:36:09	ClientUI	Info	Trying to resolve jedi.teamspeak3.com	
    24/11/2013 18:36:09	TSDNS	Info	DNS resolve successful, "jedi.teamspeak3.com"=216.127.64.25	
    24/11/2013 18:36:09	TSDNS	Info	SRV DNS resolve successful, "_ts3._udp.jedi.teamspeak3.com"=>"ts106.light-speed.com:4572" = 216.127.64.25:4572	
    24/11/2013 18:36:09	ClientUI	Info	Lookup finished: 216.127.64.25 4572 jedi.teamspeak3.com 0 0	
    24/11/2013 18:36:09	ClientUI	Info	Resolve successful: 216.127.64.25:4572	
    24/11/2013 18:36:09	ClientUI	Info	Blacklist check ok	
    24/11/2013 18:36:09	ClientUI	Info	Initiating connection: 216.127.64.25:4572 jedi.teamspeak3.com	
    24/11/2013 18:36:10	TSDNS	Info	TSDNS found at "jedi.teamspeak3.com" and queried successfully. Result: 216.127.64.25:4572	
    24/11/2013 18:36:10	ClientUI	Info	Connect status: Connecting	
    24/11/2013 18:36:10	PktHandler	Devel	Puzzle solve time: 21	
    24/11/2013 18:36:11	ClientUI	Info	Connect status: Connected	
    24/11/2013 18:36:11	ClientUI	Info	Connect status: Establishing connection	
    24/11/2013 18:36:12	ClientUI	Info	Connect status: Connection established	
    24/11/2013 18:36:12	PermManager	Info	Requesting permissions from server	
    24/11/2013 18:36:12	TSDNS	Info	SRV TSDNS found at "_tsdns._tcp.teamspeak3.com"=>"tsdns.light-speed.com:80" and queried successfully. Result: 216.127.64.25:4572
    There are three resolutions for the server, 2 different SRV records (cases 1 and 3) and a TSDNS Server entry (case 2):
    1) 24/11/2013 18:36:09 TSDNS Info SRV DNS resolve successful, "_ts3._udp.jedi.teamspeak3.com"=>"ts106.light-speed.com:4572" = 216.127.64.25:4572

    2) 24/11/2013 18:36:10 TSDNS Info TSDNS found at "jedi.teamspeak3.com" and queried successfully. Result: 216.127.64.25:4572

    3) 24/11/2013 18:36:12 TSDNS Info SRV TSDNS found at "_tsdns._tcp.teamspeak3.com"=>"tsdns.light-speed.com:80" and queried successfully. Result: 216.127.64.25:4572

    Your friend could try to connect one of these two alternatives:
    a) ts106.light-speed.com:4572
    b) 216.127.64.25:4572

    And maybe someone with criteria better should order the confussion with the SRV Records and the TSDNS Server entry.

  3. #3
    Join Date
    November 2013
    Posts
    2
    Thanks for responding. I had the person try the 2 alternatives with no success. Im going to include his IP address here.
    76.104.143.101

    Im not a PC expert, so the options 1-2-3 mean very little to what I can do.

    I appreciate any help on this.

    Yoda

  4. #4
    Join Date
    January 2010
    Location
    El Prat de Llobregat (Barcelona, Spain)
    Posts
    2,698
    Quote Originally Posted by Yoda4u View Post
    Thanks for responding. I had the person try the 2 alternatives with no success.
    Im not a PC expert, so the options 1-2-3 mean very little to what I can do.
    Well, if you are an user then options 1-2-3 are not in your hands... it's an admin matter.

    Is your friend connecting from home (personal network) or from a public/private network as university, college, "at work"?
    Usually "public networks" have rules that block the connection.

    I would try to connect using 216.127.64.25:4572
    If it fail again, then
    Tools --> Client log
    and compare with mine
    Code:
    26/11/2013 8:25:12	ClientUI	Info	Connect to server: 216.127.64.25	
    26/11/2013 8:25:12	ClientUI	Info	Blacklist check ok	
    26/11/2013 8:25:12	ClientUI	Info	Initiating connection: 216.127.64.25:4572 216.127.64.25	
    26/11/2013 8:25:12	ClientUI	Info	Connect status: Connecting	
    26/11/2013 8:25:13	PktHandler	Devel	Puzzle solve time: 14	
    26/11/2013 8:25:14	ClientUI	Info	Connect status: Connected	
    26/11/2013 8:25:14	ClientUI	Info	Connect status: Establishing connection	
    26/11/2013 8:25:14	ClientUI	Info	Connect status: Connection established	
    26/11/2013 8:25:14	PermManager	Info	Requesting permissions from server	
    26/11/2013 8:25:39	ClientUI	Info	Connect status: Disconnected	
    26/11/2013 8:25:39	ClientUI	Info	Disconnected or forced to leave, want autoreconnect = 0	
    26/11/2013 8:25:39	Bookmarks	Info	Disconnect, total time: 25 - 5094
    The server IP answers to PING and is reached by TRACERT. Your friend could test both.
    Code:
    Microsoft Windows [Versión 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. Reservados todos los derechos.
    
    C:\Users\PotaBlava>ping 216.127.64.25
    
    Haciendo ping a 216.127.64.25 con 32 bytes de datos:
    Respuesta desde 216.127.64.25: bytes=32 tiempo=214ms TTL=46
    Respuesta desde 216.127.64.25: bytes=32 tiempo=212ms TTL=46
    Respuesta desde 216.127.64.25: bytes=32 tiempo=214ms TTL=46
    Respuesta desde 216.127.64.25: bytes=32 tiempo=210ms TTL=46
    
    Estadísticas de ping para 216.127.64.25:
        Paquetes: enviados = 4, recibidos = 4, perdidos = 0
        (0% perdidos),
    Tiempos aproximados de ida y vuelta en milisegundos:
        Mínimo = 210ms, Máximo = 214ms, Media = 212ms
    
    C:\Users\PotaBlava>tracert 216.127.64.25
    
    Traza a 216.127.64.25 sobre caminos de 30 saltos como máximo.
    
      1    <1 ms    <1 ms    <1 ms  192.168.1.1
      2    49 ms    48 ms    47 ms  84-18-16-1.usul.arrakis.es [84.18.16.1]
      3    61 ms    62 ms    61 ms  84-18-0-238.usul.arrakis.es [84.18.0.238]
      4     *        *        *     Tiempo de espera agotado para esta solicitud.
      5    61 ms    60 ms    60 ms  t2c2-ge0-0-0.es-mad3.eu.bt.net [166.49.199.105]
      6    74 ms    74 ms    75 ms  t2c2-ge3-0-0.es-bar.eu.bt.net [166.49.195.138]
      7    74 ms    75 ms    74 ms  t2c1-ge6-2.es-bar.eu.bt.net [166.49.164.41]
      8   104 ms   105 ms   105 ms  t2c3-xe-11-0-0-0.nl-ams2.eu.bt.net [166.49.195.0]
      9   106 ms   104 ms   104 ms  t2c4-xe-1-3-1-1.nl-ams2.eu.bt.net [166.49.237.211]
     10   106 ms   106 ms   104 ms  xe-0-1-2.ams20.ip4.tinet.net [141.136.99.85]
     11   105 ms   105 ms   106 ms  xe-1-1-1.ams12.ip4.tinet.net [89.149.180.149]
     12     *        *        *     Tiempo de espera agotado para esta solicitud.
     13     *        *        *     Tiempo de espera agotado para esta solicitud.
     14   113 ms   113 ms   114 ms  . [72.8.181.50]
     15   187 ms   190 ms   186 ms  ae1.bbr02.eq01.wdc02.networklayer.com [50.97.18.214]
     16   174 ms   176 ms   175 ms  ae7.bbr01.eq01.wdc02.networklayer.com [173.192.18.194]
     17   201 ms   202 ms   201 ms  ae0.bbr01.tl01.atl01.networklayer.com [173.192.18.153]
     18   224 ms   225 ms   224 ms  ae13.bbr02.eq01.dal03.networklayer.com [173.192.18.134]
     19   215 ms   213 ms   215 ms  ae6.dar01.sr01.dal05.networklayer.com [50.97.18.195]
     20   236 ms   309 ms   231 ms  po1.fcr01.sr01.dal05.networklayer.com [173.192.118.131]
     21   223 ms   225 ms   226 ms  xe0-0-1.cr1.dal01.light-speed.com [50.22.63.227]
     22   214 ms   214 ms   215 ms  216.127.64.25
    
    Traza completa.
    Ping --> it has to get answer ('Respuesta') in time and statistics of 0% lost
    Respuesta desde 216.127.64.25: bytes=32 tiempo=....

    Tracert --> it has to reach or complete the final IP ('Traza completa') (The steps will differ from mine but at the end he should reach the final IP)
    xx --- ms --- ms --- ms 216.127.64.25
    Traza completa.

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