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  1. #1
    Join Date
    January 2014
    Posts
    3

    Question NPL doesnt renew

    Hey,

    I have 3 TS3 Server's running on my VServer for my Clan and for a friend.
    There are allmost around 30 people Online.
    Today (12th January) my NPL has expired. But why?

    start date : Fri Jul 12 00:00:00 2013
    end date : Sun Jan 12 00:00:00 2014

    "If your virtual server(s) are active within 30 days prior to the expiration date, the NPL will automatically renew itself for another six (6) months. "

    But that isn't happend?!?!?!?!

    I cannot restart my Server.. My Licens is expired but the Server is active..

    What's now?

  2. #2
    Join Date
    December 2013
    Posts
    5
    I have just had the same exact thing happen to me, this is such bullshit.

  3. #3
    Join Date
    June 2011
    Location
    Germany
    Posts
    4,371
    My license was scheduled to run out on January 10th but was automatically renewed on January 1st. The old and the new license don't last half a year like yours but half a year and 9 days... So this problem seems pretty new.

  4. #4
    Join Date
    January 2014
    Posts
    2
    Same problem for me on a NPL server that has been running for the past 4 years, the license didn't get a renew.

    Should I contact support about this?

    Versions etc:

    2014-01-12 03:12:07.053142|INFO |ServerLibPriv | | TeamSpeak 3 Server 3.0.10.2 (2013-12-02 08:19:01)
    2014-01-12 03:12:07.053273|INFO |ServerLibPriv | | SystemInformation: Linux 2.6.18-6-amd64 #1 SMP Thu Nov 5 03:49:04 UTC 2009 x86_64 Binary: 64bit
    2014-01-12 03:12:07.056791|INFO |DatabaseQuery | | dbPlugin name: MySQL plugin, (c)TeamSpeak Systems GmbH
    2014-01-12 03:12:07.056855|INFO |DatabaseQuery | | dbPlugin version: 1
    2014-01-12 03:12:07.180071|ERROR |Accounting | | License ID: xxxxxx expired
    2014-01-12 03:12:07.180133|ERROR |ServerLibPriv | | Server() error while starting servermanager, error: license date not ok

    type : Nonprofit
    start date : Mon Jul 1 00:00:00 2013
    end date : Sun Jan 12 00:00:00 2014
    max. virtual servers: 10
    max. slots : 512
    description : TeamSpeak 3 Non-Profit License

  5. #5
    Join Date
    January 2014
    Posts
    1
    Same thing here.. Server ran fine for 4 or 5 or so years
    This is BS

  6. #6
    Join Date
    January 2014
    Posts
    1
    Same thing happened to me. Of course its weekend to so can't request a new one...

    Renamed my license file and tried to start the server again. Can't start because
    failed to start, error: max slot limit reached
    Telneted to the server, changed the max users to 32. Still says the same thing. Tried lowering it to 16. Still the same error...
    And yes I've restarted the server in between

  7. #7
    Join Date
    May 2007
    Location
    Eastern NC
    Posts
    1,800
    Mine just renewed on Jan 1, expires on Jul 6. Is your server still running on the IP that the request was for?

  8. #8
    Join Date
    July 2006
    Posts
    1,600
    The sales team should add some verbosity to these matters. Would it hurt to automatically send an email if (if not) the license renewed and add a reason why?

  9. #9
    Join Date
    January 2014
    Posts
    3
    My Server still running on the same IP as before.. it has never changed.
    i have checked my emails but didnt got anything......

    the next problem is that i cant register a new NPL becuase the registration is closed.. i hope that the Teamspeak Team can help..
    there are still around 25 people waiting..

  10. #10
    Join Date
    January 2010
    Location
    Secret Base in Arctic Region
    Posts
    1,671
    Quote Originally Posted by numma_cway View Post
    My license was scheduled to run out on January 10th but was automatically renewed on January 1st. The old and the new license don't last half a year like yours but half a year and 9 days... So this problem seems pretty new.
    Our license expire date was the 4th of January. Due some circumstances the server was back online on 7th January.
    And the license still renewed! (with the start date of 1th January)
    Thanks.

    @Other posters: Did you make sure, the server has write access to the serverfolder / license file? Ohterwise there is no update.

  11. #11
    Join Date
    January 2014
    Posts
    3
    Quote Originally Posted by Alcazar View Post
    Our license expire date was the 4th of January. Due some circumstances the server was back online on 7th January.
    And the license still renewed! (with the start date of 1th January)
    Thanks.

    @Other posters: Did you make sure, the server has write access to the serverfolder / license file? Ohterwise there is no update.
    sure. it have access..

    EDIT: My Server Updated the licens ~10 Minutes ago.. The Server is running now again.. but WTF?
    type : Nonprofit
    start date : Sun Jan 12 00:00:00 2014
    end date : Sat Jul 12 00:00:00 2014

  12. #12
    Join Date
    January 2014
    Posts
    2
    Today it updated, I guess there was a hiccup in the licensing infrastructure.

    2014-01-12 16:14:43.141608|INFO |Accounting | | Your license was updated by the licensing server
    2014-01-12 16:14:43.144950|INFO |Accounting | | Licensing Information
    2014-01-12 16:14:43.144976|INFO |Accounting | | type : Non-profit
    2014-01-12 16:14:43.145010|INFO |Accounting | | starting date : Sun Jan 12 00:00:00 2014
    2014-01-12 16:14:43.145032|INFO |Accounting | | ending date : Sat Jul 12 00:00:00 2014
    2014-01-12 16:14:43.145051|INFO |Accounting | | max virtualservers: 10
    2014-01-12 16:14:43.145070|INFO |Accounting | | max slots : 512

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